Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What has happened to this company it seems to have completely gone down hill. VERTUALLY NO CUSTOMER SERVICE THAT IS IF YOU CAN GET THROUGH to speak to someone without being cut off. Daughter ordered BEDROOM furniture had delivery day, cleared old furniture out, didn't arrive , phoned up not coming, out of stock. HOWEVER YOU CAN STILL ORDER SAID ITEM. Should be reported to Trading Standards.”

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Posted 7 years ago

“Tried to get through to Customer Services 6 times today - 5 times advisers phone rang once and then went dead on the 6th attempt I finally got through on a very bad line to a lady but she was difficult to understand and them the line went dead!! It is impossible to get through to this company - I have now resorted to email but am not holding my breath, Will never use this company again”

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Posted 7 years ago

“Love very always have what I want and if there is a problem easily solved”

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Posted 7 years ago

“Ordered some items off the website. Although I do have a very account in my own name I prefer to just pay straight away so ordered and paid in my husbands name. Instead of sending me size 12 jeans I received a size 20 top!! Called up and was told to return the item and they would send the replacement out to me on next day delivery. I returned the top but the jeans never turned up. When I called to chase them up I was advised that as they were ordered in my husbands name they couldn't speak to me even though they had done previously(conveniently there was no note of this conversation) I asked that they then cancel my Very account aswell as I didn't want to deal with such an incompetent company. I have now been informed that although they wouldn't speak to me because the order was placed on my husbands details they've put the refund onto my Very account which is now closed!!!! Would never deal with these again im now money down and still haven't received the item. Shame I couldn't have given no stars!!”

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Posted 7 years ago

“Fast delivery, great range of goods”

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Posted 7 years ago

“delivery always on time and get a text to say that the goods are on their way.”

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Posted 7 years ago

“Went to order a £400 bed, found a voucher code online but had to ring the company as it didn’t work. They agreed it was valid and after 28 mins he transferred me to someone else. For the next 40 mins I was met with nothing but rudeness. He said For it to work I would have to spend the £400 then when I have received the bed to ring them I would get my 20% back. I said where’s the guarantee and he said ohh I 100% give you my word. Oh well that’s ok then. He then said it’s only valid until 26jan 2018, which we haven’t even got to then. Basically the whole 1 hour and 9 min phone call was a joke. I sent an email complaining they don’t even have the decency to reply. Avoid this company and buy your products from a reputable company. These are con artists. Am so glad now I didn’t order the bed and I had this experience as imagine what would have happened if I had brought it and ever had a problem. It is a shame as they sell good products it it’s deffo not worth the risk!!!”

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Posted 7 years ago

“Always quick and affordable delivery”

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Posted 7 years ago

“Great service, great convenience and hassle free shopping!”

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Posted 7 years ago

“customer service is the worst i have ever experianced. tried to call regarding a faulty product and they obviously dont know how to deal with it hung up on me 5 times after i explained the situation”

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Posted 7 years ago

“Very pleased with the items I bought.”

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Posted 7 years ago

“Ordered a fridge freezer on 30th December it arrived damaged split to bottom of freezer section with drawer also cracked. Rang customer service which was shocking spoke to an Asian lady and explained, I desperately needed a fridge/freezer for a replacement however was told I would have to purchase item again before being refunded cost of original item As they could not simply collect damaged item and replace on same day. However they were capable to collect my old fridge for a fee and deliver damaged fridge on same day... I asked the Asian lady what if I do not have funds to purchase item again and was simply told I would have to wait until 12th January for them to collect damaged fridge and then I would have to wait for funds to be placed back on my card then re-purchase and await another delivery date and possibly risk having another damaged item being sent . Not very happy with this company I found them extremely rude and they even had the cheek to say "anything else I can help you with" at the end of conversation as if they had helped me ...... Very very angry and was unable to give a detailed review on there website as there was restrictions surprisingly based around customer service etc . Think twice before you use this company.”

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Posted 7 years ago

“This company needs to learn the definition of customer service. This has been my worst online ordering experience I have ever encountered. A shocking company, with a ridiculous excuse for a customer service team. I am absolutely sick of having to deal with them. AVOID AT ALL COSTS.”

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Posted 7 years ago

“Great company very quick delivery quality products”

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Posted 7 years ago

“didn't deliver on time, paid for next day delivery but took 3 weeks for the wrong items. Helpline is useless as it keeps cutting out once you get an advisor”

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Posted 7 years ago

“called 11 times to complain ( after once i should have learned i wasnt going to get any where) was hung up on many times lines were breaking up, and not very good understanding English. Very need to move there business to there call center so there customers will be able to understand there call centers. This is just another company that cuts costs with VERY poor service”

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Posted 7 years ago

“Very poor, bad and unprofessional service. I have called Very call centre 5 times and x3 times got hung up on by three different agents, 4th one said she would call me back and never did. The 5th kept me on hold for 22 minutes and then hung up!!, no call back at all. I was so angry I couldn't even call back. The issue was no delivery arrived and I wanted a refund of the delivery cost. Is this so hard to deal with?? Never will I use Very again. I also asked to speak to a manager and was advised no team leaders, supervisor's or Manager's work on the site. Bullshit!!!!”

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Posted 7 years ago

“I’ve ordered two mirage chest of draws. Delivery was supposed to be on wed 3rd jan. Everything was fine. One arrived which was strange on Wednesday, so I called very and she said the other will come after. It didn’t so I called back and she now said it will come Thursday. Thursday our business is open 9am till 8pm but I got a text saying we missed you, but we was there still while receiving this text. The same thing happened again on friday, so I called very again and was on the phone for over an hour. They said the driver can not find the location (even though he already had been there and was the same driver). After a lot of explain very told be it will be delivered by 7pm. GUESS WHAT IT DIDNT COME! i called up again and wanted the manager. Finally got through to her and she said she would give me the delivery refund and they will definitely be delivered on Saturday. Well now Sunday and no draws and no refund. She also said she would call me back on Saturday she didn’t ring! I don’t even want this item now, but as I already have one it looks stupid!”

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Posted 7 years ago

“The worst company we have ever had dealings with, the customer service is awful and if you have an issue be warned your calling a call centre in the Philippines that do not understand what you are trying to say. No where to turn in the uk so your done for.”

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Posted 7 years ago

“Terrible customer service. Delivered a product with parts missing and no instructions. Then said that I had to buy another one instead of just sending a replacement and taking back the old one. They didn’t phone back when they said they would, and then one of the ‘advisors’ lied about the refund, saying that they couldn’t pay it directly. I will not use them again. Worst customer service I’ve experienced.”

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Posted 7 years ago

Very is rated 1.7 based on 1,705 reviews