Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“Initially, I cancelled my order 4 hours after placing it. I then still received a despatch email and after calling the advisors they told me that I "abandoned" the cancellation? Not sure how this is possible. I called and the advisor told me that he had managed to cancel the order and that it would not be arriving on my doorstep. However, the next day I got yet another despatch email from royal mail which means that the advisor had not actually done anything. Once again, I called to cancel and, once again, the advisor assured me that it would not be arriving. Regardless of the hours I spent on the phone, the package still arrived. Which then led me to call again and I was told they would organise a pick up on Saturday 3rd of March. They never came. I called again and this time they said I would have to wait for another pick up which likely wouldn't happen due to the size of the product and that, after being told I would not have to go out of my time, I would have to organise the return. I have a busy schedule hence why I requested the item to initially be picked up, however, the collectors never arrived and the reason I was given was that "it was too small to pick up" but surely this must have been known before they organised it and told me that it would be picked up. Throughout this whole process, I was assured I would not be charged, however, I recently received a letter stating how much I had to pay. Which could potentially damage my credit score. Also, throughout my very stressful conversations with the staff, I requested to speak to a manager multiple times. These are the responses I got back: - We don't have one - They are busy - They will call you back in half an hour - They never called me back. - The issue doesn't justify escalation THEY NEVER CALL BACK, please don't fall for this trick if you are already speaking to them, they just want to get rid of you. Due to this, I requested to be sent all the call recordings between the two numbers I have called Very from which I never got. I then received a call stating that I would have to pay £10 pounds to get them?!?! Beyond the fact that this is a desperate money grab, IT IS ILLEGAL under the Data Protection Act as my request was a subject access request (meaning I was asking for information collected about my self)... Still trying to sort this out. Even after I returned my item and they confirmed they got it back, I still got emails saying I owe them money. Please stay away from these people. They are scammers and liars.”

Helpful Report

Posted 7 years ago

“Terrible customer service. Want to close my account as so fed up not being able to resolve my issue. Very will not close my account as they say I owe £12.99 but I haven't ordered anything!”

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Posted 7 years ago

“Easy to order, great products and great prices!”

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Posted 7 years ago

“excellent value - easy pick up collection”

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Posted 7 years ago

“Guys, never get involved with the credit service they offering. It sounds amazing at first, "buy and pay later" but its just a way how to drag you in. Of course i have no one else to blame, but myself for starting shopping with them, but i would suggest anyone to stay away. Interest rate is horrible and you end up overpaying for the bought items. Calling them is really no point, they dont care if you have trouble paying the bills, even if you try to arrange with them something, they are not helpful at all. As i said, my own fault, just advising everyone just go and buy products somewhere else.”

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Posted 7 years ago

“the worst customer service EVER”

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Posted 7 years ago

“Fab value. quickest of deliveries”

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Posted 7 years ago

“Order received on planned delivery date - description matched the product received. Was happy with the price and quality.”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“£750 credit limit a couple of weeks before christmas with amazing deals and options to pay including interest free :D.. Thanks Very you made our christmas exciting and affordable. C Jeffries”

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Posted 7 years ago

“I was never informed the garment was out of stock Thai I ordered and had to phone them numerous times to try and get a refund.”

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Posted 7 years ago

“Very .Co. uk”

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Posted 7 years ago

“Fast delivery with no hassel returns.”

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Posted 7 years ago

“Always a fast delievery by this online store, always got large amounts of clothes, tech, garden furniture. . . Etc in. Always worth a look and always end up buying!”

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Posted 7 years ago

“The worst customer service i've ever experience. Rude, arrogant, very unpleasant and unhelpful. Will never shop again.”

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Posted 7 years ago

“After using this service i had severe fraud against my name. i had orders coming coming up on my name i never made. Nothing wrong with your service but i think there is plenty of in house fraud going on with your staff. Despite being innocent it took me about 8 years to clear my name with no help from your company, all you actually did was refer me to the debt collectors. I would never very use you again or recommend you.”

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Posted 7 years ago

“Goods ordered were exactly as described and delivered on time and according to instruction. Items ordered were competitively priced and payment options flexible”

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Posted 7 years ago

“I have tried on many occasions to contact them in regards to faulty product. There is a real bad interference on the line , you cannot hear the advisor so terminate the call .i found out there call center is in South Africa, that would explain the poor connection. They do not respond to emails either I will no longer be giving very my custom.”

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Posted 7 years ago

“Lovely quality products and beautiful clothing”

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Posted 7 years ago

“Lovely quality products and beautiful clothing”

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Posted 7 years ago

Very is rated 1.7 based on 1,714 reviews