Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, good customer service”

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Posted 7 years ago

“The people on the customer service phone line are so rude! A lot of sniggering and sneering over the phone. Quite aggressive really. It's the first time I've called this number. Not helpful, I'm very disappointed.”

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Posted 7 years ago

“Ordered a toy online and paid in full by debit card. Received no email confirmation of the order. Instead got an email that I should call their credit department so I did. Turned out the account against which I ordered the item had been closed so I was advised to create a new account on the website. So I went on the website and tried to open an account. It turned out it was a credit account and I was rejected based on the answers I gave. So called them again and said I didn't want to open a credit account and anyway I had already paid in full so did't need one. Was told it was a company policy! Couldn't cancel my order either and had call my bank to stop the payment!! What a palaver for an order worth £17. Will never EVER use them again.”

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Posted 7 years ago

“Received school shirts for my little boy, excellent quality and fast delivery”

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Posted 7 years ago

“Received school shirts for my little boy, excellent quality and fast delivery”

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Posted 7 years ago

“Please be extremely wary when ordering from Very as the customer service is EXTREMELY poor and their call centre is based in South Africa. The telephone numbers are premium rate numbers and the customer service team are very rude and have tendencies to hang up when being challenged. The phone lines are of poor quality and very distorted. I will never be using Very again. When requested to speak to a manager they just say they are not available and they just fob you off. If you experience any difficulties with receiving your order it is almost impossible to get his resolved. I have written a letter to their head office in Chelmsford and have no response. I have therefore escalated this to the C.E.O”

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Posted 7 years ago

“Poor customer service. Over priced products, their interest is sky high. You are better off getting/using a credit card than buying anything from them.”

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Posted 7 years ago

“Initially, I cancelled my order 4 hours after placing it. I then still received a despatch email and after calling the advisors they told me that I "abandoned" the cancellation? Not sure how this is possible. I called and the advisor told me that he had managed to cancel the order and that it would not be arriving on my doorstep. However, the next day I got yet another despatch email from royal mail which means that the advisor had not actually done anything. Once again, I called to cancel and, once again, the advisor assured me that it would not be arriving. Regardless of the hours I spent on the phone, the package still arrived. Which then led me to call again and I was told they would organise a pick up on Saturday 3rd of March. They never came. I called again and this time they said I would have to wait for another pick up which likely wouldn't happen due to the size of the product and that, after being told I would not have to go out of my time, I would have to organise the return. I have a busy schedule hence why I requested the item to initially be picked up, however, the collectors never arrived and the reason I was given was that "it was too small to pick up" but surely this must have been known before they organised it and told me that it would be picked up. Throughout this whole process, I was assured I would not be charged, however, I recently received a letter stating how much I had to pay. Which could potentially damage my credit score. Also, throughout my very stressful conversations with the staff, I requested to speak to a manager multiple times. These are the responses I got back: - We don't have one - They are busy - They will call you back in half an hour - They never called me back. - The issue doesn't justify escalation THEY NEVER CALL BACK, please don't fall for this trick if you are already speaking to them, they just want to get rid of you. Due to this, I requested to be sent all the call recordings between the two numbers I have called Very from which I never got. I then received a call stating that I would have to pay £10 pounds to get them?!?! Beyond the fact that this is a desperate money grab, IT IS ILLEGAL under the Data Protection Act as my request was a subject access request (meaning I was asking for information collected about my self)... Still trying to sort this out. Even after I returned my item and they confirmed they got it back, I still got emails saying I owe them money. Please stay away from these people. They are scammers and liars.”

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Posted 7 years ago

“Terrible customer service. Want to close my account as so fed up not being able to resolve my issue. Very will not close my account as they say I owe £12.99 but I haven't ordered anything!”

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Posted 7 years ago

“Easy to order, great products and great prices!”

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Posted 7 years ago

“excellent value - easy pick up collection”

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Posted 7 years ago

“Guys, never get involved with the credit service they offering. It sounds amazing at first, "buy and pay later" but its just a way how to drag you in. Of course i have no one else to blame, but myself for starting shopping with them, but i would suggest anyone to stay away. Interest rate is horrible and you end up overpaying for the bought items. Calling them is really no point, they dont care if you have trouble paying the bills, even if you try to arrange with them something, they are not helpful at all. As i said, my own fault, just advising everyone just go and buy products somewhere else.”

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Posted 7 years ago

“the worst customer service EVER”

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Posted 8 years ago

“Fab value. quickest of deliveries”

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Posted 8 years ago

“Order received on planned delivery date - description matched the product received. Was happy with the price and quality.”

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Posted 8 years ago

“Very happy”

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Posted 8 years ago

“£750 credit limit a couple of weeks before christmas with amazing deals and options to pay including interest free :D.. Thanks Very you made our christmas exciting and affordable. C Jeffries”

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Posted 8 years ago

“I was never informed the garment was out of stock Thai I ordered and had to phone them numerous times to try and get a refund.”

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Posted 8 years ago

“Very .Co. uk”

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Posted 8 years ago

“Fast delivery with no hassel returns.”

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Posted 8 years ago

Very is rated 1.7 based on 1,721 reviews