Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Call centre is shocking! has to be the worst in the world. Shop Direct Directors - if you have any concern about the service your company delivers - you would be reading your reviews daily and sincerely hope you seeing this and you actual doing something to fix it.”

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Posted 7 years ago

“I am shocked at the 'service' received from very. when i finally got through to customer services i was lied to and hung up on. The delivery company they use are just as bad. I will never use very again, i am absolutely appalled. They have over £200 of my money as i paid by card and have so far not been successful in having this returned.”

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Posted 7 years ago

“Quick delivery service are always has whatbid want in stock.”

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Posted 7 years ago

“My VERY first order was delivered superfast clothes perfect”

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Posted 7 years ago

“Poor customer service. Poor communication and like to pass the buck when they have made an error.”

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Posted 7 years ago

“1 star is too good for this poor excuse for a company. Customer service non existent. Don't waste your time and money.”

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Posted 7 years ago

“Awful customer service! Eventually they told me what very do is illegal. Complaints department is useless and just repeated that they’re closing the complaint! Even though it hadn’t been resolved!”

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Posted 7 years ago

“The worst customer service ever so rude none are English so don’t completely understand and will not put you on to a manager 😡😡😡sooooo frustrating”

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Posted 7 years ago

“Shocking isn’t understatement !!!!”

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Posted 7 years ago

“Twice have delivered a product that has been damaged,being ceramic the packaging was non existent. Have had to pay for the replacement item whils waiting for credit from first item and because we want this item,have to send this back and hopefully receive credid but pay for the third replacement item. The customer care team were not much help,cut me of twice,had to keep ring back. Trying to log on the compaints procedure is nigh on impossible.”

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Posted 7 years ago

“Ordered a keyboard for my daughter well before Xmas, first it got sent to the wrong place, then it never turned up at all. They even claimed I'd signed for it although they've not got the signed paperwork. It's now way passed Xmas, I've complained on the phone and via email and I've just received an email asking me what the item was and when it was ordered! I've got an account with them so they already know all of this, what a joke! Do not buy from Very!!!”

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Posted 7 years ago

“Ordered a washing machine to be connected and the old one taken away. Was told the morning of delivery that the they could not disconnect or reconnect as they were 'not trained'. Called customer services and was disgusted by the service. Could not care less. Poor language skills and no knowledge of the situation. Will not be using again.”

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Posted 7 years ago

“I get plenty of vouchers from them. I like the buy now pay later service so don't have to pay immediately. The promotions are reasonable on website.”

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Posted 7 years ago

“I ordered a vacuum cleaner! It was reduced in the sale! It was delivered the next day! The vacuum cleaner is fantastic! What more could you ask for?”

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Posted 7 years ago

“What an absolutely woeful company very is. Christmas presents due to arrive on the 19th December are still stuck at the Yodel depot. Rang Very 3 times was spun lies twice then on the 23rd after I was assured it was arriving was then told I would need to wait 48 more hours!! Needless to say that is Christmas Day who delivers on Christmas Day apart from Santa?? I would avoid very like the plague I'm so annoyed and they had no intention of informing me of these delays I had to ring 3 times!! USE ANYONE BUT VERY!!!!”

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Posted 7 years ago

“I found the item that I wanted to buy for my son for Christmas on this site (Star Wars The Force Awakens Millenium Falcon). With the discount I received for purchasing this with the Very credit card it was cheaper than any other site or store that I could find it in or on and I got free next day delivery. Good price for a product my son will love. It was really easy to use the site and great service and delivery.”

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Posted 7 years ago

“Fast delivery and received order early. Definitely recommend.”

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Posted 7 years ago

“Item ordered 16th December, due 20th nothing delivered. Indian call centre, awful service”

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Posted 7 years ago

“Not delivered on time terrible customer service parcel lost in transit by Royal Mail I know we’re all busy this time of year but that’s no excuse for incompetence and poor service will never use again.”

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Posted 7 years ago

“Not delivered on time, will never use again. Shockingly bad customer service”

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Posted 7 years ago

Very is rated 1.7 based on 1,705 reviews