Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful service!!!! Ordered a Christmas present to a local shop as I wasn’t going to be in for delivery, shop refused order and was told it was being sent back to very. Rang very and finally got through about 6 attempts of continuously being put on hold and then cut off (if they even answered first time!) advisors could barely speak English and didn’t have a clue what they were talking about, finally got told that they hadn’t received the order yet and I couldn’t be refunded until they had received the order, which they don’t know where it is!? So basically the parcel is lost and I won’t be getting refunded, so I paid for a Christmas present I won’t be receiving. Will never order from them again and advise to AVOID AT ALL COSTS!!”

Helpful Report

Posted 8 years ago

“Quick service”

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Posted 8 years ago

“DELAYS. We ordered a laundry machine that didn´t arrive the stated day (they told us that just the night before) which is a pain in the ass if you have to take a day-off just to receive the delivery. BAD (and rude) SERVICE. The technicians broked a valve during the commisioning, and they left it leaking continuously so we had to put a bucket under it and change every hour (not nice at all at night). NO CUSTOMER SERVICE. "Very" didn´t want to take care of the mistake and the only compensation offered was 20 pounds (of course much less than the invoice of the plumber)”

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Posted 8 years ago

“Fast delivery , great communication and any problems dealt with efficiency.”

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Posted 8 years ago

“My partner Helen Mills bought me a black Friday ps4 bundle for my birthday and the controller and ps4 365 subscription was missing. She has been trying to resolve this with your customer services and is getting different responses from different people I.e. 1) There was a mistake with the order and the items are now out of stock 2) There was a mistake with the price of the bundle and would we accept a £30 discount instead 3) We never should of got the controller or 365 subscription in the first place? Well I have a order confirmation clearly showing what we should have got for the price we paid. I am shocked by the way this matter has been dealt with and the poor customer service we have received. I would currently advise anyone to steer clear of this company that sells itself as a reliable honest retailer and shop elsewhere”

Helpful Report

Posted 8 years ago

“After searching for a steam mop online I found a really good price at Very. I already hold an account with them but they never fail to amaze me. Their website is easy to use and they have easy payment terms to spread the cost. I ordered the mop around 7pm in the evening for click n collect delivery from my local petrol station. I was amazed to get a text the following day to say it had arrived. Amazing service. Well done Very!”

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Posted 8 years ago

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Posted 8 years ago

“Rude staff, wait ages to speak to someone, Phone put down while you are waiting.”

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Posted 8 years ago

“Ordered on line came on time was exactly as expected very pleased with the colour and quality thank you”

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Posted 8 years ago

“Easy to create account and fair prices.”

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Posted 8 years ago

“If there was an option for zero stars this would be my option. The aftercare service is unprofessional with no efficiency. I ordered an item a week ago today. I tried to cancel the same day and was advised to wait when it was at the warehouse because it was for next day. Later that day when I saw it was at the warehouse I called and was told I had to cancel online. I was able to do an online chat and was advised differently to refuse delivery on arrival. This I did however after numerous long calls I am still awaiting my refund. I don’t understand how I can receive an order in 24 hours but unable to cancel or have my refund in 5 days. This is awful, the service is awful I will never use again.”

Helpful Report

Posted 8 years ago

“Prices are very readonable, not seriously over priced like many other catalogue companies.. A range of payment from pay I full to deferred for up to a year. Next day delivery on most items. I have been using very for around 3 years now and I have never had any problems with them in fact I am extremely happy with them”

Helpful Report

Posted 8 years ago

“Very are excellent with both their service and communication - a first class delivery service with their click & collect and return service. Their 'buy now pay later' is an excellent option as is their 'take 3 payments options'. I would strongly recommend Very as an exceptional company with excellent customer service.”

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Posted 8 years ago

“The ability to "buy now pay later" makes life a lot easier and delivery is always quick and efficient.”

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Posted 8 years ago

“great quick service .. great price ... it was cheaper than Argos.. . and made my day with the Christmas sweets as a gift .....well done it made my day”

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Posted 8 years ago

“really bad service ..they are happy to take your money and spend loads of money on adverts and celebrity models, but what they really should be doing is sorting out their customer services as i dread phoning them i know its going to be a very long phone call as 1).. its not in this country and they can't understand me very well ..there for the connection and reception is just awful and 2) i have to end up phoning them several times over the same issue as they never ever sort it out first phone call...appalling”

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Posted 8 years ago

“Very little help regarding a returned item, was basically told no proof of return you pay! even though all the other items were credited back. once you start to complain phone line goes faulty, this happened 3 times.”

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Posted 8 years ago

“The worst call centre to deal with. Constantly put on hold, dealt with on South Africa only Horrendous service”

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Posted 8 years ago

“Opened an account when I simply wanted to order something. Went through order process 3 times and each time it said my basket was empty despite me adding items to it each time. Very poor. I won’t bother again”

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Posted 8 years ago

“Awful awful awful customer service. Wardrobe delivered with a crack through the mirror and they want me to wait for 28 days for it to be picked up?! absolutely no way am I housing they're faulty items. Told different things by every consultant I spoke to- Promised that the delivery company would call me and pick it up this week- Nowits 28 days and 'they can't overide the procedure' but they're 'sorry for the inconvenience caused'. One advisor used these two sentences for an entire two minutes. Asked several times to speak to a manager to be advised it will be the same answer. Finally put through and they said they had no way round this, only after the 28 days will they escalate I will NEVER use very again- EVER”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,721 reviews