Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery and good price for item purchased.”

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Posted 8 years ago

“The worst customer service I've ever experience, I received a text saying my delivery would be her between 12pm - 2pm on Monday 4th December. No delivery. Rang the deliver company who were excellent, told me the item was out of stock with Very. I ring Very after 20 minuets get through to someone who then tells me my item is out for delivery and tells me to ring the delivery company. Then I tell them I've already done that the item isn't in stock, whole story changes pone operator then says is coming into stock today, 4th Dec. We rearrange for delivery on the Thursday following week. I rang the next day just to double check it had arrived in stock to be told it wont be in stock now until 18th and deliver will be the 20th! to close to Christmas for my liking. Rang the next day to request a refund which I had been offered the day before. Was told my money would be in my bank within 48 hours, surprise money didn't go in. Rang again was passed to a "manager" who said she had released the funds and apologies for the delay. She promised the money would be in my bank within 24 hours even on a Sunday! Surprise till haven't got my refund or item!!!”

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Posted 8 years ago

“Love very, the products are great quality as is the price, will always be ordering from you again”

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Posted 8 years ago

“Ordered a snow white toddler doll, it arrived very quickly and the commicatation from order to delivery was faultless.”

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Posted 8 years ago

“All on time very quick delivery very satisfied customer”

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Posted 8 years ago

“They have great deals and offer very flexible payment schemes. Delivery is prompt and they are a simple and straight forward company to deal with.”

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Posted 8 years ago

“I ordered a dress for my son's wedding and tried to track the order, which should've arrived on Mon 11 Dec. There was something wrong with the webpage which wouldn't let me track my order. I tried speaking to the online chat who was going to pass me to the specialist team, who didn't contact me. I then went into my account to see that the order had been CANCELLED. I tried ringing twice to be cut off both times. DO NOT USE THIS WEBSITE”

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Posted 8 years ago

“Lovely items delivered quickly in time for a birthday party”

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Posted 8 years ago

“Absolutely brilliant . Ordered last night received this af6ernoon .”

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Posted 8 years ago

“Called to ask for help regarding making an order as i had problems with resetting my account, they were of no help at all and hung up on me. Then rung again and advised just to look on the website and they could not help me.”

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Posted 8 years ago

“ALWAYS DELIVER”

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Posted 8 years ago

“Increased the price of a sale item after I asked if it would be reduced in the black friday sales”

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Posted 8 years ago

“So easy to order and click and collect locations are just nearby. It could be better if there are more selections in each item and more reasonable prices.”

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Posted 8 years ago

“Excellent, quick delivery.”

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Posted 8 years ago

“Quick service, delivered promptly to local collection point.”

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Posted 8 years ago

“phoned around 20 times or phone was answerd then no one the other side. Terrible company such as shame, i have used them before and never had any problem. Feel as a customer your service is terrible when i finally got through the gentleman did not understand my good english accent. can't understand a big company employ people of no understanding of the english language. very you need to step up . won't use you again .”

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Posted 8 years ago

“Truly, truly dreadful. Deliberately obtuse account page makes it hugely difficult to find what you owe or what you're paying for, exorbitant late payment fees if you're two seconds late once in 10 years, and totally dishonest stock availability dates that change once you've placed your order.”

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Posted 8 years ago

“I have been after some mirrored bedroom furniture and purchased it on the Wednesday before Black Friday as was told it wouldn't be going down in price again but to my annoyance it did on Black Friday morning. When I rang up they are very apologetic and said I can have the furniture at the reduced price even as it had been delivered that day. That made me very happy as I love shopping at Very.com”

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Posted 8 years ago

“The VERY worst Xmas! Before I explain my issues with Very, I wanted to warn other NOT to trust this retailer under any circumstances - every commitment they make is false and their customer service is extremely poor! I attempted to order a TV online, to get the 10% off first purchase promotion. The website took a ton of details, opened a credit account (a requirement of the offer) and after all that told me the item was out of stock! I rang Very to find out what had happened and they told me that it’s ok they could place the order over the phone. I confirmed that the offer I saw online was still applicable with the advisor and placed the order. I received an Order confirmation and a delivery date email - all good so far. The evening before my delivery, I got a call from their logistics provider to tell me that the delivery couldn’t take place because they hadnm’t recieved the TV. I rang Very and after being cut-off twice and holding for 15mins, the advisor came back on the line and calmly (as though it’s normal) told me “your item is out of stock” and that she could offer me an alrternative. I was pretty annoyed as I really wanted THIS particular TV, but I asked anyway, what alternatives she could offer. Sufficed to say, these were all inferior, pretty awful options. When I asked how long I would have to wait until the TV I wanted would be delivered, she told me she didn’t know and that I should “JUST WAIT PATIENTLY”. That was the point I realised that Very was a pretty shady outfit! I mean, what kind of reputable retailer would say that to a customer?! A manager was supposed to call me back the next day, but before that, I decided to call them to query whether the “10% off” offer had even been applied and (you guessed it!) - NO! In short, DON’T TRUST VERY TO DO ANYTHING CORRECTLY (i.e. charge the correct price, deliver when they say, or even speak to you with any service mentality).”

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Posted 8 years ago

“Orders went to wrong place and just left on doorstep despite instructions to leave elsewhere. Foreign call centre quite rude not helpful. Almost mythical online chat service, chat button hardly ever there, when finally got on it soooo slow to reply to each question.”

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Posted 8 years ago

Very is rated 1.7 based on 1,721 reviews