Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,724 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have never experienced such bad customer service in my life and it seems Very is getting away with it everyday of the week. I applied for an account on the 13th of Nov and got accepted and they gave me £600 credit limit. I didn't actually order anything until the 19th so as far as I was concerned everything was fine. As I was putting the order through I didn't want to choose BNPL option or Take 3, I just wanted the normal monthly minimum payment but I could not see that option available so had to choose BNPL which was annoying. Anyway the order was confirmed with expected delivery 23rd of Nov. I had really taken my time selecting the items I wanted and was quite excited about receiving the parcel. Well, yesterday ( day before delivery) I get an email saying that they've been unable to process my order due to further checks on my account, my order has been declined and account will be closed??? Is it, really! Obviously I got upset and thought they should at least explain WHY they waited till I ordered for them to then reject me? I got on the phone and the battle began. The first 3 times I got through only to be hung up on. Then managed to get through to a man who actually let me explain the situation before he decided to disappear with the call still goin??? By now I'm getting seriously frustrated but wasn't giving up. Tried again on the 0800 nr but it just cut straight away? I found 2 other numbers and one of them actually worked. Got through to a lady and I explained the situation again, she seemed like a helpful lady but how wrong was I. She claimed to be trying to put me through to the Right department and put me on hold. After couple of minutes she got back on the phone and said she's still trying to put me through. Put me back on hold and after a few minutes the crappy music stopped, then it went silent and then the call just cut. What the heck was that!!! Unbelievable! After 8 tries I finally gave up but I was left feeling really angry with a lot of bad thoughts goin through my mind. Wish I had read the reviews before I applied. If that's how Very want to treat customers, they won't last long. Do not get an account with them, their service has not improved!”

Helpful Report

Posted 8 years ago

“Free delivery easy payments free and easy returns quality products”

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Posted 8 years ago

“Quick service and a easy to use website with a overall pleasing experience”

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Posted 8 years ago

“Advertising out of stock tumble dryer on website. Hoover fulfil the orders so phoned me to offer a replacement. However, they unfortunately then sent the wrong model. I spoke to Hoover customer services who were very helpful and said they would happily collect from me but that I first needed to speak to Very.co.uk to authorise and update their systems so that I could receive the refund. Very.co.uk customer services do not answer their phones - 0800 number which rings, then as soon as you connect to an operator it cuts you off. I tried dozens of times and this happens. Then tried webchat - which took 50 mins as the operator could just not understand the situation and was going round in circles. I am 37 weeks pregnant and to be honest have given up trying to resolve as it's too stressful for me at this point in time. However, I can be certain that I will never buy from very.co.uk and my advice is that you avoid at all costs. Worst customer service experience.”

Helpful Report

Posted 8 years ago

“I am their regular customer. Their customer srvice is exceptionally good, good listner and act well. I always feel satisfied when i purchase electronic item from them. As they take the responsibilty well. For them customers satisfaction is important. That is the reason that i prefer them when i want to buy any electronic items. I would recommand to people Very.”

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Posted 8 years ago

“Very reliable quick delivery”

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Posted 8 years ago

“They have unusual things sometimes that are just what you want. Like white goddess dresses, and miss piggy shoes..”

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Posted 8 years ago

“I have ordered a router, and received a receipt from Paypal on paying the said item. I log into my Very account and see an order No and payment with a notice saying this order as been decline. I click the cancel a few hours later, but it informed that this can't be canceled. I can't query this because they are busy. So, I don't know if it will be delivered or not and I can't get an explanation. In other words they are useless. I now want to cancel and order from someone who know what they are doing”

Helpful Report

Posted 8 years ago

“The quality of the prague mirrored chest of drawers was shocking the holes for the wooden rods were not big enough a manufacturers error therefore the wood would split when forced. The customer service when it came to re ordering the parts which had split was extremely painful they quoted a 10 day delivery so my chest of drawers was incomplete for a long while plus it's not robust. I would never recommend anyone buying any products from this company”

Helpful Report

Posted 8 years ago

“Terrible customer service. I have spoken to three advisors regarding returning faulty goods. I was upset by the experience. They were all either very ruder or dismissive. The last one screamed down the phone, I have never been treated so badly. They obviously don't have a clue. Put on hold for ages while they try to figure out what you are talking about. Asked to speak to a manager and that doesn't happen. Awful truly horrible .”

Helpful Report

Posted 8 years ago

“I will never use Very again! I had some problems last year with delivery on orders, which I had to persistently chase, dealing with calls and online chat. Giving ‘Very’ the benefit of the doubt, decided to use the company again, placed an order, hoping for delivery, but alas 4 days after the delivery date, still not received. Contacted Very via online chat, spoke to an agent, who obviously wasn’t interested and continually put on screen automated security questions, which I answered several times, and because this kept happening, I was unable to have my queries answered. I eventually typed in all my details and asked him to stop putting up automated questions, to be told I’d failed the security questions, contact via phone. The following day I tried again via chat as couldn’t get through on the phone, the agent appeared very friendly and helpful, however there was nothing she could do and I would need to contact Very the following day. I then received an email stating the item I had ordered was damaged in transit, and they would refund my account. Why wait 6 days to inform me of this, I should have been informed immediately, I should not have had to chase my order, and no replacement was offered. Do not use Very.co.uk, they do not delivery what is paid for, and very poor customer service.”

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Posted 8 years ago

“Latest products. Easy online shopping. Fast delivery. Products allways as described. Very satisfied. Recommend.”

Helpful Report

Posted 8 years ago

“Disgusting costumer service to say the least!! Can't understand what I'm saying I can't understand what they are saying. Arrogant and rude and had a habit of keeping u on hold for ages before cutting you off!! Bring customer services back in the UK our culture of human rights and respect is different to how they may deal with things over there albeit they would be expected to follow very customer service guidelines!! A total disgrace, they are brilliant at delivering and the quality of items but customer care afterwards leaves u to feel like killing yourself cos yr that angry with them!!!!! They should be on watch dog and ppl should be compensated!!!!!”

Helpful Report

Posted 8 years ago

“I ALWAYS SHOP ON-LINE AS I AM DISABLED & RARELY GO OUT, SO VERY IS MY MAIN CATALOGUE THAT I USE FOR ALL MY HOME NEEDS, PLUS CHRISTMAS GIFTS ETC. THEY USUALLY HAVE NEXT DAY DELIVERY & FREE RETURNS. I WOULDN'T GO ANYWHERE ELSE.”

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Posted 8 years ago

“Brilliant service. Would highly recommend.”

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Posted 8 years ago

“I honestly have had the worst customer experience I have ever had trying to deal with Very customer services. I will be paying my account off and closing my account down asap. I ordered a wardrobe on 1pth October. It arrived on 30th October and only one box out of 3 arrived. I rang them and after 3 or 4 calls was eventually told I would have to return the wardrobe and re-order rather than them just send the 2 missing boxes. To get a line where u can hear each other clearly is hard work and if you do manage to get through then to have them conprehend what you are saying is very difficult indeed. A further wardrobe was ordered and they charged us delivery and the price of the wardrobe had gone up. I'm guessing another 4 calls to try to sort this with not a great deal of understanding. It is frustrating to say the least. Another wardrobe came and yet the original one is still sat in my kitchen (incomplete). The wardrobe that arrived was damaged. Called them and was told we had to reorder another and again they charged us delivery and an even higher price. We demanded immediate delivery and was told would be delivered the following day...complete lie! After waiting in we rang and was told delivery had been booked for Tuesday (3 days later) adviser did not see a problem. Then got a text to book delivery and no option to book Tuesday. They have no clue and I would not order from them again. We have wasted so much time ( booking time off work to receive deliveries and also asking people to babysit so we can build furniture) trying to sort this out and when we tried to complain they said they would wipe delivery charge! Thus should not have even been added as we have already paid for delivery. Disgusting customer services”

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Posted 8 years ago

“Quick efficient”

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Posted 8 years ago

“Dear sir Very is one of the best company in the internet retail. They are fairly reasonable prices at the dilevry section is very good and lots of drop points, and they have easy payment plans to tailor every pockets, thats why i recommend very. Ala”

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Posted 8 years ago

“Great quality products quick delivery great deals and payment plans”

Helpful Report

Posted 8 years ago

“Received item (a memory foam pillow) that was someone else’s returns , got charged a movement fee for returning the second hand item . No reply to letters or emails I’ve sent ,customer service helpline in South Africa are diabolical, rude & unhelpful. Really disappointed, so much that Im in the process of closing my account”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,724 reviews