Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“I will never use Very again! I had some problems last year with delivery on orders, which I had to persistently chase, dealing with calls and online chat. Giving ‘Very’ the benefit of the doubt, decided to use the company again, placed an order, hoping for delivery, but alas 4 days after the delivery date, still not received. Contacted Very via online chat, spoke to an agent, who obviously wasn’t interested and continually put on screen automated security questions, which I answered several times, and because this kept happening, I was unable to have my queries answered. I eventually typed in all my details and asked him to stop putting up automated questions, to be told I’d failed the security questions, contact via phone. The following day I tried again via chat as couldn’t get through on the phone, the agent appeared very friendly and helpful, however there was nothing she could do and I would need to contact Very the following day. I then received an email stating the item I had ordered was damaged in transit, and they would refund my account. Why wait 6 days to inform me of this, I should have been informed immediately, I should not have had to chase my order, and no replacement was offered. Do not use Very.co.uk, they do not delivery what is paid for, and very poor customer service.”

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Posted 8 years ago

“Latest products. Easy online shopping. Fast delivery. Products allways as described. Very satisfied. Recommend.”

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Posted 8 years ago

“Disgusting costumer service to say the least!! Can't understand what I'm saying I can't understand what they are saying. Arrogant and rude and had a habit of keeping u on hold for ages before cutting you off!! Bring customer services back in the UK our culture of human rights and respect is different to how they may deal with things over there albeit they would be expected to follow very customer service guidelines!! A total disgrace, they are brilliant at delivering and the quality of items but customer care afterwards leaves u to feel like killing yourself cos yr that angry with them!!!!! They should be on watch dog and ppl should be compensated!!!!!”

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Posted 8 years ago

“I ALWAYS SHOP ON-LINE AS I AM DISABLED & RARELY GO OUT, SO VERY IS MY MAIN CATALOGUE THAT I USE FOR ALL MY HOME NEEDS, PLUS CHRISTMAS GIFTS ETC. THEY USUALLY HAVE NEXT DAY DELIVERY & FREE RETURNS. I WOULDN'T GO ANYWHERE ELSE.”

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Posted 8 years ago

“Brilliant service. Would highly recommend.”

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Posted 8 years ago

“I honestly have had the worst customer experience I have ever had trying to deal with Very customer services. I will be paying my account off and closing my account down asap. I ordered a wardrobe on 1pth October. It arrived on 30th October and only one box out of 3 arrived. I rang them and after 3 or 4 calls was eventually told I would have to return the wardrobe and re-order rather than them just send the 2 missing boxes. To get a line where u can hear each other clearly is hard work and if you do manage to get through then to have them conprehend what you are saying is very difficult indeed. A further wardrobe was ordered and they charged us delivery and the price of the wardrobe had gone up. I'm guessing another 4 calls to try to sort this with not a great deal of understanding. It is frustrating to say the least. Another wardrobe came and yet the original one is still sat in my kitchen (incomplete). The wardrobe that arrived was damaged. Called them and was told we had to reorder another and again they charged us delivery and an even higher price. We demanded immediate delivery and was told would be delivered the following day...complete lie! After waiting in we rang and was told delivery had been booked for Tuesday (3 days later) adviser did not see a problem. Then got a text to book delivery and no option to book Tuesday. They have no clue and I would not order from them again. We have wasted so much time ( booking time off work to receive deliveries and also asking people to babysit so we can build furniture) trying to sort this out and when we tried to complain they said they would wipe delivery charge! Thus should not have even been added as we have already paid for delivery. Disgusting customer services”

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Posted 8 years ago

“Quick efficient”

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Posted 8 years ago

“Dear sir Very is one of the best company in the internet retail. They are fairly reasonable prices at the dilevry section is very good and lots of drop points, and they have easy payment plans to tailor every pockets, thats why i recommend very. Ala”

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Posted 8 years ago

“Great quality products quick delivery great deals and payment plans”

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Posted 8 years ago

“Received item (a memory foam pillow) that was someone else’s returns , got charged a movement fee for returning the second hand item . No reply to letters or emails I’ve sent ,customer service helpline in South Africa are diabolical, rude & unhelpful. Really disappointed, so much that Im in the process of closing my account”

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Posted 8 years ago

“Very good service”

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Posted 8 years ago

“Sunday 05/11/17 had a working oven and gas hob................................... Monday 06/11/17 I received an order of Hotpoint hob and oven. The hob was to be installed by a Hotpoint engineer, he fitted the hob and moved previous copper piping so the oven no longer fits. Tuesday 07/11/17 I contacted Hotpoint they agreed to send another Hotpoint engineer. Wednesday 08/11/17 Hotpoint engineer arrives but refused to touch the hob their previous engineer had fitted saying he should never have fitted it as our cupboards are too close to the hob . We are now left with a hob that is 'dangerous' and a oven that does not fit. Catch 22; Very will not refund my oven and hob as they are now 'fitted'. Total nightmare!!!”

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Posted 8 years ago

“offer free click and collect at locations near to you. Very valuable for when you're not at home and can pick up on your lunch or after work. Next day delivery too!”

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Posted 8 years ago

“If I could award Very 0 stars I would! waited four weeks for an item that was supposed to arrive after one week, despite me calling every day assuring me that my item would turn up they now tell me that it is out of stock. No communication from them at all, I have waited in 3 different occasions for my order which didn't arrive. Disgusted!”

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Posted 8 years ago

“DO NOT USE VERY.COM OR LITTEWOODS We waited over a month for our furniture, kitchen and all sorts of items. paid for some and got some finance after waiting and waiting ended up cancelling the entire order as just kept pushing us back, they are a completely useless as a company, unless you order junk at a ridiculous price. After reading some of their online reviews on both Littlewoods and Very, they are the same, they have obviously paid for someone to do this. They are an altogether conning and bad company in all aspects. DO NOT USE VERY.COM OR LITTEWOODS”

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Posted 8 years ago

“Always fantastic service and swift delivery”

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Posted 8 years ago

“Would give Zero star if I could, been a total waste of time! Don't usually leave reviews but annoyed how they accept my order and then don't want my money and cancel my account haha”

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Posted 8 years ago

“I read reviews today to see if anyone had noted issues with contacting Very as i thought it was my phone that had an issue. Now i realise that it is them, ordered some perfume delivery to collect plus shop, a week after expected delivery date i used webchat to find out where it is. I was credited for the item but never given a reason why and advised to contact cust service to reorder. Easier said than done, after been told the item was out of stock but yet still showing as in stock on their website, they couldnt give me an explanation. After this the agent apparently couldnt hear me so i had to hang up. i had tried twice more, once picked up then hung up then used the same excuse again that they couldnt hear me. I have contacted other people to see if i have a phone issue and its fine. The call dropping is clearly on their side and very rude as well as their agents who do not seem to care and have a shocking attitude. I dont think VERY are interested as they havent bothered to respond to anybody on review sites. Great shopping and delivery when you get the item but all companies these days should provide good cust service. It certainly lets them down and is very disappointing. Get your act together!”

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Posted 8 years ago

“Excellent service , rang an hour before delivery .”

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Posted 8 years ago

“Always have good prices, next day delivery”

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Posted 8 years ago

Very is rated 1.7 based on 1,714 reviews