Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received item (a memory foam pillow) that was someone else’s returns , got charged a movement fee for returning the second hand item . No reply to letters or emails I’ve sent ,customer service helpline in South Africa are diabolical, rude & unhelpful. Really disappointed, so much that Im in the process of closing my account”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“Sunday 05/11/17 had a working oven and gas hob................................... Monday 06/11/17 I received an order of Hotpoint hob and oven. The hob was to be installed by a Hotpoint engineer, he fitted the hob and moved previous copper piping so the oven no longer fits. Tuesday 07/11/17 I contacted Hotpoint they agreed to send another Hotpoint engineer. Wednesday 08/11/17 Hotpoint engineer arrives but refused to touch the hob their previous engineer had fitted saying he should never have fitted it as our cupboards are too close to the hob . We are now left with a hob that is 'dangerous' and a oven that does not fit. Catch 22; Very will not refund my oven and hob as they are now 'fitted'. Total nightmare!!!”

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Posted 7 years ago

“offer free click and collect at locations near to you. Very valuable for when you're not at home and can pick up on your lunch or after work. Next day delivery too!”

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Posted 7 years ago

“If I could award Very 0 stars I would! waited four weeks for an item that was supposed to arrive after one week, despite me calling every day assuring me that my item would turn up they now tell me that it is out of stock. No communication from them at all, I have waited in 3 different occasions for my order which didn't arrive. Disgusted!”

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Posted 7 years ago

“DO NOT USE VERY.COM OR LITTEWOODS We waited over a month for our furniture, kitchen and all sorts of items. paid for some and got some finance after waiting and waiting ended up cancelling the entire order as just kept pushing us back, they are a completely useless as a company, unless you order junk at a ridiculous price. After reading some of their online reviews on both Littlewoods and Very, they are the same, they have obviously paid for someone to do this. They are an altogether conning and bad company in all aspects. DO NOT USE VERY.COM OR LITTEWOODS”

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Posted 7 years ago

“Always fantastic service and swift delivery”

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Posted 7 years ago

“Would give Zero star if I could, been a total waste of time! Don't usually leave reviews but annoyed how they accept my order and then don't want my money and cancel my account haha”

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Posted 7 years ago

“I read reviews today to see if anyone had noted issues with contacting Very as i thought it was my phone that had an issue. Now i realise that it is them, ordered some perfume delivery to collect plus shop, a week after expected delivery date i used webchat to find out where it is. I was credited for the item but never given a reason why and advised to contact cust service to reorder. Easier said than done, after been told the item was out of stock but yet still showing as in stock on their website, they couldnt give me an explanation. After this the agent apparently couldnt hear me so i had to hang up. i had tried twice more, once picked up then hung up then used the same excuse again that they couldnt hear me. I have contacted other people to see if i have a phone issue and its fine. The call dropping is clearly on their side and very rude as well as their agents who do not seem to care and have a shocking attitude. I dont think VERY are interested as they havent bothered to respond to anybody on review sites. Great shopping and delivery when you get the item but all companies these days should provide good cust service. It certainly lets them down and is very disappointing. Get your act together!”

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Posted 7 years ago

“Excellent service , rang an hour before delivery .”

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Posted 7 years ago

“Always have good prices, next day delivery”

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Posted 7 years ago

“Breached trading regulations selling Everyday Denby Turquoise as much more expensive Denby Azure so after we had used our dinner service for a week or 2 and then bought the proper Azure mugs we ended up with misfitting collection. Awful this goes on but i understand they are champion at it”

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Posted 7 years ago

“My job entails me to deal with hundreds of companies and very is littery the worst company to buy of products don't arrive and the costumer service is diabolical,people please Do not use very.”

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Posted 7 years ago

“Very easy to find products , delivery next day fantastic web”

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Posted 7 years ago

“Very advertise 48 hour delivery. On two occasions this has not been the case. I have been waiting since the 20th of October for 48hour delivery of wardrobes. 3 delivery dates none of which arrived just to be told they are not in stock and won't be till the 9th November. Bad customer service when I've called to sort this out”

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Posted 7 years ago

“Awful company. We ordered some furniture and had someone come to our house at 7am in the morning for our 7-9 slot. The furniture did not arrive and the driver did not call us. The driver apparently could not find our address but didn't bother to call us. Very were less than helpful and after a hour on the phone agreed to send the parcel on the following Monday between 7am-9am. On the Sunday we received a text stating our delivery would be between 8;45-10:45am so our request that had been agreed had been totally disregarded. We still haven't had our furniture delivered and Very have refused to refund us. We have moved into our new house and have had several deliveries from other companies and haven't encountered this problem before. We used Very as we assumed they were a reputable company. I am truly disgusted with their customer service. At the moment we have no furniture and are owed £450.”

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Posted 7 years ago

“I had to buy a suit from very.com urgently. It was a last minute purchase and the delivery team excelled in getting me my item very rapidly. Also, the price was cery appealing.”

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Posted 7 years ago

“I spent two hours on Thursday and two hours on Friday trying to open a account in the end I gave up. obviously they don't what business. I spoke to various customer assistants who said the computer would not let them help.”

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Posted 7 years ago

“Quick postage”

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Posted 7 years ago

“Excellent delivery times - I use the click and collect system so order day 1 for delivery next day, for free and free returns - couldn't be easier”

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Posted 7 years ago

Very is rated 1.7 based on 1,705 reviews