Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“Fair prices (with flexible and fair payment options) and helpful customer service. Thank you for being such a great company to deal with.”

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Posted 7 years ago

“Website does not work well. I tried to order a £7 item and it ran a credit check and tried to set me up a credit account. All I wanted was to pay by debit card. Then I tried the 'close account' function (after having to search Google to see where that function was) and it would not accept the input. I tried to request a 'close account' another way and it failed. Rubbish, offering products and trying to trick people into credit accounts. Terrible, this company has no integrity, no intent to do business fairly.”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“They changed my faulty graphics card with no hassle.”

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Posted 7 years ago

“Ordering and delivering quick and easy. Had telephone calls and texts confirming delivery and time slot.”

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Posted 7 years ago

“Hello Just to say I'm not one for complaining but your company has caused me so much stress and upset. You are the worst company I have ever tried to buy anything from , I will never ever try to buy from you again and I just want my money back as soon as possible you have caused me so much stress that I don't want to buy anything from you and I will be telling everyone I know to not bother as it's just stressful and you sell items that are not in stock (false advertisement) you have already taken the money from my account (before you have fulfilled my order) to have me wait 3 weeks for a tumble dryer when I can get else where in 5 days. I tried calling twice Your phone line twice was breaking up, your advisors sent me to the wrong place. Your delivery people don't deliver to my area apart from Tuesday's and Thursday's! And then when they finally call to arrange delivery they call again 2 days later to say out of stock. I Am disgusted at the quality of service and it has ended up me in tears, it shouldn't be that way you are suppose to make it easier not more stressful! I just want my money back and to have this over and done with, I have never been so let down by company and it infuriates me that you took the money before you fulfilled my order!”

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Posted 7 years ago

“everything possible”

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Posted 7 years ago

“The service was a all round stress free 5 star service. I like the way i could chose to buy my purchases with different time scale options even though I bought out right. This will be a great help to people who have limited funds but will still be able to buy that much needed product on a weekly basis. Delivery was exactly as promised and well packed so you can be assured undamaged goods. Will be using this site again also just like sportsdirect & amazon prime. Sites and services that do exactly as stated are hard to find, but i have found 3 hidden gems here. Please keep it up”

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Posted 7 years ago

“Similar to one of the previous reviews I too purchased a laptop which wouldn't connect to the Internet. I have been trying to return it to Very and have waited in for two days for YODEL to collect it. Latest email received from Very says if they can't find anything wrong with it they will send it back. All this within 30 days of purchase. I will never order anything from VERY again. Diabolical customer service.”

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Posted 7 years ago

“either incompetent or con merchants - i wonder which”

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Posted 7 years ago

“Delivery is always quick”

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Posted 7 years ago

“amazing service”

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Posted 7 years ago

“Easy great for christmas althou need to be careful has high percentage interest”

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Posted 7 years ago

“Excellent communication from emails to phone call I purchased a fridge freezer ( Hisense) Hisense RB320D4WW1 55cm Wide Fridge Freezer - White After getting £600 of credit I decided to buy the product over the buy now pay later. I started getting a bit jittery having read the reviews on here. I ordered the above on the 12th October 2017 and had an email straight away to confirm, the next day received an email to state where my purchase was ( tracking), I also had a text message on the day, with the delivery man ringing me to ensure I was in, about 40 minutes before they arrived. The delivery men ( ARROW XL) brought it in, told me to leave it standing for 3-4 hours to let it settle. Unpacking was fun- not, loads of it. On first inspections and a few days after, everything working well, I have the dial set to 2, lovely fridge freezer and has a good amount of room, excellent product, swear by Hisense. When you get the paperwork which is in the fridge, go on Hisense web site, you get a free 2 year warranty. I have no complaints AT ALL with VERY, everything is as expected and everything went smooth. Thank you for the purchase, very greatfully received”

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Posted 7 years ago

“Got fast delivery and everything looked exactly how it did on the internet”

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Posted 7 years ago

“AWFUL!!!!! x2 faulty £600 laptops received - 1st the keypad didnt work and the 2nd is literally bent and they want me to call HP again (who just so happen to not be open till next week!) so they can come to my house and look at it to agree its bent!!! Nearly a month since ordering the 1st and still no laptop to use! Should have know as laptop i purchased before (around 2013) had to be replaced as had a german keyboard! Never a manager available and the department you need is always closed! Shocking!”

Helpful Report

Posted 7 years ago

“Very is the most unprofessional fraudulent company to be ever created in the market of online shopping. Please avoid and please do not make the mistakes of trusting this company with your money. There is no trust with in this company. Very have a call base in an international country who are not capable of their job. They are not trained to be a costumer service advisor. The advisors have a habit of not continuing the phone call and disconnecting the call as and when they please. I’m due to be getting married in a weeks time 20/10/17. Items I have bought and paid for is worth £329. Furniture for my new home. 2 weeks after delivery nothing had been sent to my address Having £329 taken out of my account to not have the items in my possession is basically fraud. Requested to speak to a manager however on all occasions I have been told there is no management available. No courtesy to say that the manager will call you back. Please please please take my advice and do not give this company a penny as there is no way to track your money once taken out.”

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Posted 7 years ago

“I saw a lovely bed frame witch i decided to buy advertised as from £299 to £701 choose bedframe no mattress went to basket and it came up as £439 so i went back and tried all buying options you cannot buy this bedframe for £299 so i phoned customer services to only be disconected during call rang again to be put through and just have somone banning the phone rang again once more only to be disconected again then tried live chat only to be told the price of the bed went up because i chose a colour did not matter what i did was not possible to buy this for £299 was then told i no this is confusing so sorry NOT CONFUSING FALSE ADVERTISING AND VERY DECEPTIVE.Iam so angry about the way the chat infered that it was me who was stupid i will never shop with very again.”

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Posted 7 years ago

“Absolutely brilliant quick delivery and easy returns with no hassle”

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Posted 7 years ago

“I didn't realise that when you paid towards buy now pay later goods, that you also had to make a payment towards a monthly minimum payment. Very reported a missed payment to the credit reference agencies and refused to get this taken off. I had been a good customer and paid things off quickly, as they admitted at Very. Oh well what can I say. Misleading information and poor customer service to say the least. Good bye and good riddens to Very. My advice is to stay away. My account is now closed !”

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Posted 7 years ago

Very is rated 1.7 based on 1,705 reviews