Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of products at good prices”

Helpful Report

Posted 8 years ago

“worst customer service. i am a new customer and i had trouble ordering stuffs online. Rang customer service. Rather than helping they advised me that if my wish is to cancel the account they will proceed for cancellation. they are not even bothered to resolve the issue or my concerns. They had my £250 for nothing. but to get back i have to wait for at least 5 days. Not at all recommendable.”

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Posted 8 years ago

“Offers. Cost.nothing is too much trouble.effecient with returns.good deliveries”

Helpful Report

Posted 8 years ago

“No one can give you an answer, it is almost as if their twitter is run by bots who just keep wasting your time, trying to get you to go on live chat when it is not working”

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Posted 8 years ago

“I am extremely upset to have received an email today stating that my previously confirmed order has been declined and my new account will be cancelled. In a nutshell: I opened a Very account recently, to grow my credit rating. (I'm new in the UK, and here on a costly settlement visa so I can live with my partner and have the right to work. Obviously I don't have a massive credit score here yet, because I'm new. If you check in my home country, you would find a good credit rating.) There were no warning signs, only messages saying that my account has been created successfully, and ads that prompted me to buy from Very. So I ordered an HTC Vive VR 4 days ago, taking advantage of the 10% new customer discount. The headset was to be a gift for my partner on his birthday, just before Christmas. The deal also came with a headstrap and 2 of his favourite games included. The order was confirmed, and would be delivered by Monday 5 December. I was very happy indeed. Until today. I received this email out of nowhere: "WE'RE SORRY BUT WE CANNOT ACCEPT ANY FURTHER ORDERS ON THIS ACCOUNT After further checks we've come across additional information and we've made the decision to remove the credit facility on this account with a view of closing it when any balance is settled in line with our risk policy. We will therefore not be accepting any further orders and any outstanding orders will not be processed." And when I logged into my account and checked my recent orders, I found this: "Sorry, this order has been declined". Now. They sent this to me AFTER Cyber Monday deals were over. So even though I chose their store over others (because of the credit rating and the bundle and the savings, of course), I cannot find anything even remotely close to the same deal anywhere now. Even their own store doesn't offer the same deal. If I had known that I would be rejected, then I would have asked friends/family to open a Very account and given them the cash (yes, I do have it, but your site insisted on using the "take 3" option). Now it's impossible, and to get the same product I'll have to pay approx. £800 instead of £540 - because Black Friday weekend and Cyber Monday deals are done. (I spent a good 15 hours researching and deciding and choosing the Very store - although, to be fair, it did seem too good to be true. Now I know it was.) Why say that my account is active and I can buy if that isn't the case? If I paid cash, would my order still be on its way? To say I'm disgruntled would be an utter euphemism. I wonder if they treat UK citizens in a similar way? Their info wasn't merely misleading - it was a blatant lie. And by the way: their site's account "upgrade" button/link is broken. Or is that also an empty offer?”

Helpful Report

Posted 8 years ago

“Appalling customer service. Waited 5 weeks for a delivery which was supposed to be 48hrs. Cancelled the order and asked for a confirmation email on 3 separate occasions but never happened. Cost of non arrived item still not taken off my account.”

Helpful Report

Posted 8 years ago

“Terrible customer service. Promising to delivery items that were actually out of stock ! Terrible, terrible company”

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Posted 8 years ago

“Good prices and quick delivery, well packaged.”

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Posted 8 years ago

“Great Black Friday deal delivered in only 2 days. Best price on web for Fitbit”

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Posted 8 years ago

“10 characters not enough😢”

Helpful Report

Posted 8 years ago

“I've been a very customer for around 10 years, I pay on time every month. My payment was due 17/11/17 and made a payment online, when I checked online banking it wasn't showing so I contacted them. I was advised to get in touch with my bank which I did, they said they could see I tried to make the payment but mis-typed a digit on my security code. They couldn't do a printout but I was happy for them to contact my bank which they refused. The woman I spoke to was extremely unhelpful and kept repeating what she was reading from her script. There was no good will gesture and have said that i will still get the late charge. Have spent thousands of pounds over the years with this company and recommended them in the past to friends and family, wish I hadn't now. I've been trying to get my credit rating up and this is gonna be a huge knock back. I pay on time every month and I don't feel like their customer service is appalling! Once I've paid the rest of my balance I won't be using this company again. Disgraceful!”

Helpful Report

Posted 8 years ago

“Everything went wrong your customer sevice, your website. Your an absolute scam. I would have rated you a 1/2 a star but it didn’t give me an option and if I did that would be jenerous so this website is POO I’m being honest when I say never order anything from them. DONT WASTE YOUR MONEY!!! They don’t deceive it. 🖕🏼🖕🏼🖕🏼 You suck”

Helpful Report

Posted 8 years ago

“ABSOLUTE HORRENDOUS CUSTOMER SERVICE Where do I start!! Ordered furniture 04/11 and was promised delivery 10/11 which never happened apart from one of the 4 items arriving before this date and left with an elderly neighbour ( yes solid wood tall set of drawers ) . Was advised other 2 items are delayed until 24/11 - still I don't have the items and again no update on new delivery date . I have been lied to and promised so many things that have not happened. Have asked for complaints to be opened and notes to be added on account and this hasn't been done . I have been on several chats with agents and have been disconnected and then struggled to chat back with an agent . And now my order had been cancelled by one advisor, was told on next chat to reorder and that it was in stock to find oh no it's not in stock and they are not getting any further stock . Leaving me with a piece of furniture from one range and I now have to buy remaining furniture that is not the same range and won't match 😲 I could go on and on but don't feel the company care about it's customers and bad customer journeys. ** Please take care when ordering furniture that it will definitely arrive before dismantling your current bedroom and being left with masses of clothes dumped around the house and on beds that are due to be slept in ... **”

Helpful Report

Posted 8 years ago

“everything! first cooker had missing parts and chips took a week to get it picked up and didn't refund delivery although faulty, and then ordered replacement, showed in stock and delivery was arranged but it din't show, after chasing it don it seems they din't have it in stock for another 2 weeks, so tried to cancel order, but as it showed 'Dispatched' it could not be cancelled, I would have to refuse the delivery. They had already charged my Credit card and were unable to refund it until the item was refused and returned to them. bunch of cowboys, do not order anything from these guys. customer service is not helpful in resolving issues, took 3 attempts to get a return arranged, and most of all their website is very misleading showing in stock when it is not, locking you into this situation you can't get out of.”

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Posted 8 years ago

“This company I would recommend for selling good quality products they are very good if you have a query and respond straight away and sort your problem also quick delivery on items which is fantastic!and also give you an option to buy now pay later im one happy customers thankyou very!”

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Posted 8 years ago

“Had no problems with ordering delivery always quick, surprised to see negative comments, would recommend.”

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Posted 8 years ago

“Ordered a super dry t shirt , they sent out a different more expensive super dry t shirt. I sent it straight back with all the order details and packaging and then 3 weeks later they sent an email saying that they have received it but as it was not the t shirt that I ordered so they can't credit my account. So now I'm£25 out of pocket . They have stolen 25 pounds from me. Spent nearly hour and half on phone being bounced around very hard to understand poor English speaking advisors with no resolve. Going to contact the police and report a fraud . Going to close my account and and never use again. .”

Helpful Report

Posted 8 years ago

“Have never experienced such bad customer service in my life and it seems Very is getting away with it everyday of the week. I applied for an account on the 13th of Nov and got accepted and they gave me £600 credit limit. I didn't actually order anything until the 19th so as far as I was concerned everything was fine. As I was putting the order through I didn't want to choose BNPL option or Take 3, I just wanted the normal monthly minimum payment but I could not see that option available so had to choose BNPL which was annoying. Anyway the order was confirmed with expected delivery 23rd of Nov. I had really taken my time selecting the items I wanted and was quite excited about receiving the parcel. Well, yesterday ( day before delivery) I get an email saying that they've been unable to process my order due to further checks on my account, my order has been declined and account will be closed??? Is it, really! Obviously I got upset and thought they should at least explain WHY they waited till I ordered for them to then reject me? I got on the phone and the battle began. The first 3 times I got through only to be hung up on. Then managed to get through to a man who actually let me explain the situation before he decided to disappear with the call still goin??? By now I'm getting seriously frustrated but wasn't giving up. Tried again on the 0800 nr but it just cut straight away? I found 2 other numbers and one of them actually worked. Got through to a lady and I explained the situation again, she seemed like a helpful lady but how wrong was I. She claimed to be trying to put me through to the Right department and put me on hold. After couple of minutes she got back on the phone and said she's still trying to put me through. Put me back on hold and after a few minutes the crappy music stopped, then it went silent and then the call just cut. What the heck was that!!! Unbelievable! After 8 tries I finally gave up but I was left feeling really angry with a lot of bad thoughts goin through my mind. Wish I had read the reviews before I applied. If that's how Very want to treat customers, they won't last long. Do not get an account with them, their service has not improved!”

Helpful Report

Posted 8 years ago

“Free delivery easy payments free and easy returns quality products”

Helpful Report

Posted 8 years ago

“Quick service and a easy to use website with a overall pleasing experience”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,721 reviews