Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. Poor communication and like to pass the buck when they have made an error.”

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Posted 8 years ago

“1 star is too good for this poor excuse for a company. Customer service non existent. Don't waste your time and money.”

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Posted 8 years ago

“Awful customer service! Eventually they told me what very do is illegal. Complaints department is useless and just repeated that they’re closing the complaint! Even though it hadn’t been resolved!”

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Posted 8 years ago

“The worst customer service ever so rude none are English so don’t completely understand and will not put you on to a manager 😡😡😡sooooo frustrating”

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Posted 8 years ago

“Shocking isn’t understatement !!!!”

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Posted 8 years ago

“Twice have delivered a product that has been damaged,being ceramic the packaging was non existent. Have had to pay for the replacement item whils waiting for credit from first item and because we want this item,have to send this back and hopefully receive credid but pay for the third replacement item. The customer care team were not much help,cut me of twice,had to keep ring back. Trying to log on the compaints procedure is nigh on impossible.”

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Posted 8 years ago

“Ordered a keyboard for my daughter well before Xmas, first it got sent to the wrong place, then it never turned up at all. They even claimed I'd signed for it although they've not got the signed paperwork. It's now way passed Xmas, I've complained on the phone and via email and I've just received an email asking me what the item was and when it was ordered! I've got an account with them so they already know all of this, what a joke! Do not buy from Very!!!”

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Posted 8 years ago

“Ordered a washing machine to be connected and the old one taken away. Was told the morning of delivery that the they could not disconnect or reconnect as they were 'not trained'. Called customer services and was disgusted by the service. Could not care less. Poor language skills and no knowledge of the situation. Will not be using again.”

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Posted 8 years ago

“I get plenty of vouchers from them. I like the buy now pay later service so don't have to pay immediately. The promotions are reasonable on website.”

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Posted 8 years ago

“I ordered a vacuum cleaner! It was reduced in the sale! It was delivered the next day! The vacuum cleaner is fantastic! What more could you ask for?”

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Posted 8 years ago

“What an absolutely woeful company very is. Christmas presents due to arrive on the 19th December are still stuck at the Yodel depot. Rang Very 3 times was spun lies twice then on the 23rd after I was assured it was arriving was then told I would need to wait 48 more hours!! Needless to say that is Christmas Day who delivers on Christmas Day apart from Santa?? I would avoid very like the plague I'm so annoyed and they had no intention of informing me of these delays I had to ring 3 times!! USE ANYONE BUT VERY!!!!”

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Posted 8 years ago

“I found the item that I wanted to buy for my son for Christmas on this site (Star Wars The Force Awakens Millenium Falcon). With the discount I received for purchasing this with the Very credit card it was cheaper than any other site or store that I could find it in or on and I got free next day delivery. Good price for a product my son will love. It was really easy to use the site and great service and delivery.”

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Posted 8 years ago

“Fast delivery and received order early. Definitely recommend.”

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Posted 8 years ago

“Item ordered 16th December, due 20th nothing delivered. Indian call centre, awful service”

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Posted 8 years ago

“Not delivered on time terrible customer service parcel lost in transit by Royal Mail I know we’re all busy this time of year but that’s no excuse for incompetence and poor service will never use again.”

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Posted 8 years ago

“Not delivered on time, will never use again. Shockingly bad customer service”

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Posted 8 years ago

“yeah the customer service staff can be worse than awful, but sometimes its ok. ive orderd many times over the last 2 years. 97% my orders big and small things arrived fast and speedy no issue so guess im lucky. i like the website. you can find bargins and good prices quite often for good items. i dont like how they confuse u with the statnebts and balance thouhh when it cones to returns and credits and such.”

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Posted 8 years ago

“Terrible company I should read the reviews before orderring. I ordered a wardrobe waited 3 weeks for it to be delivered and only received half of it. Called customer service and was on the phone for more than one hour being put on hold or to other departments which had no idea about my query. All I wanted was another part of my delivery. They told me I have to return the part I have and order it again which means another wait for more than a month. I cannot bother with such a unreliability. I said I said I want to return it and get a refund. Awaiting courier now and just got an email today that my very delivery is ready and they can deliver my product....I couldn't believe it. I cancelled it again. I have enough of this company. I am only giving one star because live chat people were the only ones who seem to know something and they actually promised to give me £30 compensation. Don't bother with calls to customer service resolve problems via live chat and ask for compensation otherwise they proabbaly won't offer it themselves.”

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Posted 8 years ago

“Quality goods, service and great prices”

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Posted 8 years ago

“Worst company and time wasters. I ordered an electric Cooker for one of our Tenant. The delivery date given was for 19/12/2017 and on 19/12/2017 there was no sign of delivery on inquiry I discovered that its delayed to 22nd December. I cancelled the order as its too late. We will never use very for our business purchases ever again.”

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Posted 8 years ago

Very is rated 1.7 based on 1,721 reviews