Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a washing machine to be connected and the old one taken away. Was told the morning of delivery that the they could not disconnect or reconnect as they were 'not trained'. Called customer services and was disgusted by the service. Could not care less. Poor language skills and no knowledge of the situation. Will not be using again.”

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Posted 7 years ago

“I get plenty of vouchers from them. I like the buy now pay later service so don't have to pay immediately. The promotions are reasonable on website.”

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Posted 7 years ago

“I ordered a vacuum cleaner! It was reduced in the sale! It was delivered the next day! The vacuum cleaner is fantastic! What more could you ask for?”

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Posted 7 years ago

“What an absolutely woeful company very is. Christmas presents due to arrive on the 19th December are still stuck at the Yodel depot. Rang Very 3 times was spun lies twice then on the 23rd after I was assured it was arriving was then told I would need to wait 48 more hours!! Needless to say that is Christmas Day who delivers on Christmas Day apart from Santa?? I would avoid very like the plague I'm so annoyed and they had no intention of informing me of these delays I had to ring 3 times!! USE ANYONE BUT VERY!!!!”

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Posted 7 years ago

“I found the item that I wanted to buy for my son for Christmas on this site (Star Wars The Force Awakens Millenium Falcon). With the discount I received for purchasing this with the Very credit card it was cheaper than any other site or store that I could find it in or on and I got free next day delivery. Good price for a product my son will love. It was really easy to use the site and great service and delivery.”

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Posted 7 years ago

“Fast delivery and received order early. Definitely recommend.”

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Posted 7 years ago

“Item ordered 16th December, due 20th nothing delivered. Indian call centre, awful service”

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Posted 7 years ago

“Not delivered on time terrible customer service parcel lost in transit by Royal Mail I know we’re all busy this time of year but that’s no excuse for incompetence and poor service will never use again.”

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Posted 7 years ago

“Not delivered on time, will never use again. Shockingly bad customer service”

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Posted 7 years ago

“yeah the customer service staff can be worse than awful, but sometimes its ok. ive orderd many times over the last 2 years. 97% my orders big and small things arrived fast and speedy no issue so guess im lucky. i like the website. you can find bargins and good prices quite often for good items. i dont like how they confuse u with the statnebts and balance thouhh when it cones to returns and credits and such.”

Helpful Report

Posted 7 years ago

“Terrible company I should read the reviews before orderring. I ordered a wardrobe waited 3 weeks for it to be delivered and only received half of it. Called customer service and was on the phone for more than one hour being put on hold or to other departments which had no idea about my query. All I wanted was another part of my delivery. They told me I have to return the part I have and order it again which means another wait for more than a month. I cannot bother with such a unreliability. I said I said I want to return it and get a refund. Awaiting courier now and just got an email today that my very delivery is ready and they can deliver my product....I couldn't believe it. I cancelled it again. I have enough of this company. I am only giving one star because live chat people were the only ones who seem to know something and they actually promised to give me £30 compensation. Don't bother with calls to customer service resolve problems via live chat and ask for compensation otherwise they proabbaly won't offer it themselves.”

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Posted 7 years ago

“Quality goods, service and great prices”

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Posted 7 years ago

“Worst company and time wasters. I ordered an electric Cooker for one of our Tenant. The delivery date given was for 19/12/2017 and on 19/12/2017 there was no sign of delivery on inquiry I discovered that its delayed to 22nd December. I cancelled the order as its too late. We will never use very for our business purchases ever again.”

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Posted 7 years ago

“Absolutely awful service!!!! Ordered a Christmas present to a local shop as I wasn’t going to be in for delivery, shop refused order and was told it was being sent back to very. Rang very and finally got through about 6 attempts of continuously being put on hold and then cut off (if they even answered first time!) advisors could barely speak English and didn’t have a clue what they were talking about, finally got told that they hadn’t received the order yet and I couldn’t be refunded until they had received the order, which they don’t know where it is!? So basically the parcel is lost and I won’t be getting refunded, so I paid for a Christmas present I won’t be receiving. Will never order from them again and advise to AVOID AT ALL COSTS!!”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

“DELAYS. We ordered a laundry machine that didn´t arrive the stated day (they told us that just the night before) which is a pain in the ass if you have to take a day-off just to receive the delivery. BAD (and rude) SERVICE. The technicians broked a valve during the commisioning, and they left it leaking continuously so we had to put a bucket under it and change every hour (not nice at all at night). NO CUSTOMER SERVICE. "Very" didn´t want to take care of the mistake and the only compensation offered was 20 pounds (of course much less than the invoice of the plumber)”

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Posted 7 years ago

“Fast delivery , great communication and any problems dealt with efficiency.”

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Posted 7 years ago

“My partner Helen Mills bought me a black Friday ps4 bundle for my birthday and the controller and ps4 365 subscription was missing. She has been trying to resolve this with your customer services and is getting different responses from different people I.e. 1) There was a mistake with the order and the items are now out of stock 2) There was a mistake with the price of the bundle and would we accept a £30 discount instead 3) We never should of got the controller or 365 subscription in the first place? Well I have a order confirmation clearly showing what we should have got for the price we paid. I am shocked by the way this matter has been dealt with and the poor customer service we have received. I would currently advise anyone to steer clear of this company that sells itself as a reliable honest retailer and shop elsewhere”

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Posted 7 years ago

“After searching for a steam mop online I found a really good price at Very. I already hold an account with them but they never fail to amaze me. Their website is easy to use and they have easy payment terms to spread the cost. I ordered the mop around 7pm in the evening for click n collect delivery from my local petrol station. I was amazed to get a text the following day to say it had arrived. Amazing service. Well done Very!”