Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“I used to enjoy shopping at very but now it's just an awful experience. If I could give 0 stars I would. EVERY time I have ordered something from them, for my last 6 orders, I have had a problem. I've just received a big order I placed and every single item the box it's in is damaged. They are Christmas presents!!! How lovely it will be to give the recipients their gifts with battered boxes. A couple of orders ago I ordered makeup and they sent me an out of date product. What Very? Do you think it's OK to palm off out of date items to your customers. Seriously I'm paying off my account and will not be shopping with you again!!”

Helpful Report

Posted 4 years ago

“website is terrible, my address doesn't exist apparently and there's no way to enter an address manually. Then the order failed but they still took the money from my account, no one answer the phone, just get cut off after going through all the options... and there's no email address to email them to be found, utter joke.”

Helpful Report

Posted 4 years ago

“Returned, with other item not credited to Acc after 27days and having to wait further 7days. Also delivery service shocking as left in neighbours bin on collection day, door bell not rung, found it by chance. Nightmare to get through on phone. (voice recognition) Had enough of poor service. Long standing account with them with service fast in decline. Have paid account in full and requested to be closed today and again have to wait 14days??? Good Riddance Very. This feedback with photo rejected from their website - Your review cannot be approved because it: . shipping or fulfilment focused . customer service focused Face up to your customers criticisms Very or more like me will dump you.”

Helpful Report

Posted 4 years ago

“Be very carefull peeps as ordered fifa 22 yesterday of very.co.uk and apparently it was delivered in 28 minutes of ordering. Looks like their delivery drivers are conning people with saying their items have been delivered when they have NOT!!!! VERY.CO.UK Tracking history Thursday 18th November 13:29 Parcel delivered - with signature 13:29 Order to be packed at supplier 13:28 Despatched by Our Supplier 13:18 Order being processed at supplier 13:03 Order received by our supplier”

Helpful Report

Posted 4 years ago

“Product of very poor quality. We have waited weeks for a very simple refund, staff incompetent, now referred to trading standards.”

Helpful Report

Posted 4 years ago

“AVOID! Dealing with this company is like taking a trip back in time.”

Helpful Report

Posted 4 years ago

“I ordered a fridge freezer on 30 September and £600 was taken from my account on 4th October. I rang customer service on 16th October to check when my order would be delivered. I was told an email had been sent to inform me that the item was out of stock. I explained that I hadn’t received an email and the caller recognised they had the wrong email address for me. I was told I would receive a refund in 3-5 days and was forced to call back 10 days later to be told I had been given the wrong information and the refund would be in my account in 7-10 days. We are now at 16th November and STILL no refund. I have been forced to pay £100 for a second hand fridge freezer as very still has my money. I would URGE people not to buy from this site. Atrocious service!!!!!!!!”

Helpful Report

Posted 4 years ago

“New angry customer first order a maxi dress which sent back as did not fit, refunded dress but made me pay £4.99 for delivery for something I sent back so out of pocket. Will not be ordering anything again just want them to delete my account and unable to get through to customer services to close my account. Now with another catalogue with free delivery and spent a fortune .. your loss Very !!!!!!!”

Helpful Report

Posted 4 years ago

“Be careful when returning items as they make as if they have not received it when it was delivered. Keep your post office slips as this is some very illegal activity happening! Tracking number QQ885246074GB”

Helpful Report

Posted 4 years ago

“Excellent return serive”

Helpful Report

Posted 4 years ago

“Not happy at all Didn’t receive item , postman left card in my post box stating ‘over back gate ‘ and then signed parcel on my behalf . Have contacted very numerous times . Promised a case is opened with Royal Mail takes 48 hours … nothing spoke to 4 different people via customer services .. being told the same thing .. would like this sorted ASAP I’m now out of pocket . As knowone seems to know what their doing . Would like someone from customer services to contact me and to rectify this issue . Order number 655732637957. I don’t see why I have to be penilised when Royal Mail is at fault”

Very 1 star review on 11th November 2021

Helpful Report

Posted 4 years ago

“From first day we arrived our wash machine and drayer I send emails and I was calling you MY ITEM FAULTY but nobody care aboutt you charge me over £450 and item not working when I calling to your customer service over 40 minutes they anser phone and they give me another number . Your service full rubbish you just rubbing people now my item not working and you charging me full money”

Helpful Report

Posted 4 years ago

“Avoid. Seriously bad service. So many calls. Always loosing the returns and constant messaging stating I’ve not returned the return when verys courier collected it. Absolute joke of a company.”

Helpful Report

Posted 4 years ago

“I received a letter from very saying if I don’t order something in two months they will close my account. I decided to order some pans on bnpl over 6 months to get extra 20% all though I have £1200 credit they said I couldn’t because I have not been ordering enough even though my last purchase was a tv on take three I have had my account for years well they can take there threat and shove it i have just closed my account horrible company disgraceful the way they treat loyal customer’s”

Helpful Report

Posted 4 years ago

“I wouldn’t of given them a one but unfortunately you don’t allow zero stars. Bought some items on BNPL firstly the washing machine stopped doing all cycles only does a quick wash……contacted very they refuse to collect even though this was only a few months in so was within the year and ordered from them. The customer service is absolutely unacceptable….no help just piles on interest as I haven’t paid them due to this problem. When I ask if they would pay for a broken item they refuse to answer. Seven plus months on I’m still having the same argument and I still have the machine as they won’t collect….so can’t buy another one as I haven’t the room to store theirs. Then due to covid my hours were cut dramatically so I asked for a payment plan of £5 per week until hours were changed. They refused and still added on interest after interest now leaving me in debt. They then put a hold on my littlewoods account….even though that only has an outstanding payment of £80 which is paid religiously. The sleepless nights and the worry this company has caused is beyond belief. The people who work for them must have no souls as I’ve never received such terrible customer service in my life. STAY WELL AWAY THERE IS PLENTY MORE RELIABLE COMPANIES TO SPEND YOUR MONEY WITH. ABSOLUTE CON ARTISTS”

Helpful Report

Posted 4 years ago

“very poor customer service after buying something”

Helpful Report

Posted 4 years ago

“I ordered a Hot air fryer, after ordering I realised that is was out of stock, so clicked cancel so I could order another model but a message came due to the speed we pack and dispatch items you Can’t cancel and to return it if when it comes you don’t want it, but if they’re not in stock now why won’t bit let me cancel it and reorder another one,baffling or what.”

Helpful Report

Posted 4 years ago

“Bad experience. Ordered a fridge, they never delivered it and said don't know what happened to it ! They promised a refund in 14 days ! Now our household is left without a fridge until they refund us because we can't afford to just go spend on another one. Very bad company with bad customer service.”

Helpful Report

Posted 4 years ago

“Tried returning an item...5 shops I went to the printers broken. Rang customer services...useless...arranged a collection next day...nothing. rang customer services...useless.. arranged another collection next day..nothing...rang customer services...useless...gave me £10 to shut up....supposedly raised a complaint on my behalf....liar just like your other 2 workers...how to become a customer services operator at very......well you need to lie to everyone you speak with.....ok I can do that....great the job is yours....s$#t company now...or actually was it any good.”

Helpful Report

Posted 4 years ago

“This company is garbage !! paid £6000 for a computer they said i failed their security and returned my money no interest to be made more like greedy greedy people would not use if their stuff was free avoid avoid obnoxious customer service totally bad experience !!!!!!!!!!”

Helpful Report

Posted 4 years ago

Very is rated 1.7 based on 1,714 reviews