Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,721 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous // 01/01/2019

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“Ordered a dell PC monitor received a SanDisk micro sd card,as a new customer and my first order very angry,spoke to customer care absaulty useless can't send the right item out have to send item back first then reorder,how can u make that mistake there's a big difference between a PC monitor and micro sd card come on very sort it out items should be checked before they go out,won't be using this company again 😡”

Helpful Report

Posted 4 years ago

“Ordered a laptop, used a debit card, transaction was approved but denied the next day yet the funds are still stuck in 'authorisation' mode so I can't take my business elsewhere. Thanks for ruining my plans for my husband's birthday!”

Helpful Report

Posted 4 years ago

“Was given credit of 250..ordered items for an emergency,next day was cancelled and account closed for nothing no reason no explanation..I have good credit and was approved and took alot of time choosing items..they were needed after a flood a hoover and bedding shocking to do that to people ,said would be here today lies was cancelled with no explanation and account closed down and customer services wow how rude”

Helpful Report

Posted 4 years ago

“Yet again I have received the usual note at the bottom of my Trustpilot review asking for me to respond with my details in order to give them a CHANCE to put things right 🤣😂. How many chances do they need? - They've already had 5 MONTHS WORTH OF CHANCES! I've given their customer service representative my details over and over again - in order for them to do ABSOLUTELY NOTHING. Please don't look at the comments at the bottom of people's Trustpilot reviews and think that they'll actually be doing something - IT'S JUST WORDS - totally detached from an intention to act. Either Very has a robot to spew out inane promises or it employs people to sit all day in front of computers blocking and pasting a series of meaningless comments - if it's the latter case then they must have the worst jobs as far as job satisfaction is concerned. In between times they possibly fill their time making up 5 star reviews for the company as I can't imagine anyone being so used to such poor service as to imagine Very could possibly warrant more than 1 star - minus stars in my opinion. All this is because I want to close my account and they won't let me - in the UK we have RIGHTS - a concept they are unable to grasp. ”

Helpful Report

Posted 4 years ago

“I received the wrong item so returned to you but I have not had money put back in my bank I have my return receipt Stay clear of this company”

Helpful Report

Posted 4 years ago

“Please avoid this company! I placed an order on the 15th Auagust with an expected delivery on the 21st. Without warning this was then changed to the 27th and it was then that I made my first attempt to cancel the order Since then the delivery date has changed to the 1st September and 3rd September and now the 10th September when I expect the date will be moved again. I have now submitted no less than 16 cancellation requests online (all resulting in an email receipt from Very) and made 3 phone calls to Very and on each occasion they have absolutely failed to act upon my cancellation request. Their excuse is that they need their supplier to confirm acceptance of my request. I did not enter in any agreement with their supplier so I refuse to accept that this is a reason for my rights under the distance selling regulations to be ignored. I have now resorted to raising a claim with my credit card company as today, during my 3rd phone call to them, I was informed by a lady calling herself Sinazo, that my order had been cancelled and I would receive an email to confirm. No email arrived so I called back (4th call to them) to be told I needed to wait 72 hours for their supplier to confirm acceptance of the cancellation.”

Helpful Report

Posted 4 years ago

“Olwethu was AMAZING!!!”

Helpful Report

Posted 4 years ago

“Don’t waste your time, you’d have more joy speaking to a brick wall”

Helpful Report

Posted 4 years ago

“Ordered a new washer and also paid for my old washer to be taken away. Was assured twice that the washer would arrive on my day off. Woke up to an email saying my washer would arrive a day late when I'm working! Customer services state its out of their control, offered a delivery refund and £20 compensation by cheque that could take up to a month to arrive. Had to reschedule a delivery and reorganise a birthday lunch so I can sit at home and wait for the washer. I'll be deleting the account once my item finally arrives. Absolutely shocking organisation!”

Helpful Report

Posted 4 years ago

“Very won't honour the discount coupon as advertised on their website”

Helpful Report

Posted 4 years ago

“I have asked for a return collection, to pick up an artificial plant, 5 times now, no yodel pick up, absolutely disgusting, everyday I am asking them to collect but they don't. Very when are you actually picking this up, whats the point of arranging collection, and yodel DOES NOT COME..... Please advise. I want to return this item, each day I request it and get an email confirming this, nobody comes. this is absolutely ridiculous< I have put a complaint in to your company, no one has responded as yet, today is day 6, for collection, so far no one has turned up. I have never had this happen before. Kindly advise??????”

Helpful Report

Posted 4 years ago

“Would give less than 1 star if I could. Cancelled my order for no reason and closed my account.. Absolutely no reason given when I called up. I paid on a debit card and order was to my home address. Never again.”

Helpful Report

Posted 4 years ago

“Was sent a promotion offer where you need to spend over £100 to claim £30 credit.You then receive a email that 2 of the products are out of stock & no longer available.So you do not get credit??”

Helpful Report

Posted 4 years ago

“I wanted to close my account but couldn't do this on line and had to go through customer services (!!)and after waiting 10 mins, lost count of how many options I had to go through before I actually spoke to a real person. They then said 1 would have to wait 14, yes 14 working days, to receive a letter of confirmation. Strange how what would be a generated letter should take so long, perhaps the pigeon is writing it as well as delivering it!!!”

Helpful Report

Posted 4 years ago

“Please think before u order after plec in order tek mony frome ur account and after 1 hors they been cancelled order and then wen i ring to ask them y my order been cancelled then they saying we can't tell u y is bee cancelled they don't hav valid region to tell”

Helpful Report

Posted 4 years ago

“Due to Very employee I spoke to today I will no longer shop from this company. Absolutely disgusted is an understatement… I’m pretty sure Very will continue to lose customers because of arrogant employees”

Helpful Report

Posted 4 years ago

“All fine till something goes wrong, so annoying, so frustrating spent so long on hold to find out "No we can't replace the damaged goods received, phone the manufacturer" so they take your money but don't want to know after that. Even gave me the wrong info to pass onto the manufacturer so after another long long long wait on hold the manufacturer says "I'm sorry but we can't do anything with this reference no." grrrrrrrrr, what pathetic customer service, just to be clear the people on the end of the phone are fine it's the company policy makers that need to be dealt with....”

Helpful Report

Posted 4 years ago

“Shambolic customer service. I ordered a PS5 bundle which has been lost whilst out for delivery with Royal Mail. First of all, change your delivery provider. Royal Mail have terrible reviews for delivering high-value items, instead go with Hermes or UPS. After calling Royal Mail daily to check up on the item they deemed it lost. Very who I contacted, explained they would set up their own complaint and contact me on Friday. Of course they didn't and I had to chase up with them. At the end they offered me a refund. Which I explained, is simply not good enough. They couldn't send out another PS5 and couldn't give me priority the next time it's in stock. So they expect me to wait 2 hours in the online waiting room and buy it again before it sells out super fast. A huge waste of time and I regret buying from here. PLEASE AVOID BUYING FROM THIS SHAMBLES OF A COMPANY. THEY HAVE ZERO CUSTOMER SERVICE. If I had bought it with Argos, Smyths, Amazon, Shopto etc. I am sure I would be sitting here playing PS5.”

Helpful Report

Posted 4 years ago

“The worst company I have ever dealt with complete liars from start to finish. I still have my old fridge freezer siting on my drive because their lazy feckless delivery wasters said the couldn't get the new freezer through our door or remove our old one which we paid them to do. My wife and I had it all done in 20 minutes without out the aid of a trolley. I urge everyone to stay well away from this awful company. They treat their customers with utter contempt. DO NOT USE THIS ROTTEN COMPANY YOU WILL BE VERY SORRY!!!!!!!”

Helpful Report

Posted 4 years ago

“I purchased an expensive computer desktop(MSI) over £1200 because they offered a 20% cashback if i took it on buy now pay later,this was in april,now months down the line,they refuse to acknowledge the offer even existed,they are denying it point blank and despite being on the phone for hours they still refuse to acknowledge it.They said i should screenshot every order from Very.co.uk to PROVE this deal existed.I am actually thinking about contacting Police Scotland to investigate this fraud.As you can see by the other reviews,this company is a bit shady.Please dont make the same mistake as me and not screenshot every purchase from the crooks at Very. So i will pay whats owed on my account,LESS the £220 that i should have recieved then i will be closing this account. BE WARNED BUYERS.”

Helpful Report

Posted 4 years ago

Very is rated 1.7 based on 1,721 reviews