Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“Where to start been a very customer many many years,allowed my brother to buy a fridge freezer bnpl unfortunately he didn't pay it off at the end of bnpl,so obviously interest added on this is nearly 2yrs later and he's still paying for it,also nearly 2,yrs ago ordered bits bobs clothes etc for Xmas pay 3 option,felt my bill was high after approx 10 calls to the appauling ignorant none listening customer services I'm now told these items weren't on pay 3🤦I've fought and fought with them over this asked how much is outstanding on individual things,I don't no how many times I've been given different amounts petty amounts like 96p etc so I said I wanted to raise a complaint after them supposley looking into it they still say these items were t on take 3 stressed to bits is a pure understatement,I said why would I allow 55.9% Interest each month to go on stupid amounts supposley out standing😩🤦recieved a call eventually of complaints department offering me £40 cheque for inconvenience caused omg what does this company not understand I did not put these items on normal interest barring account😩🤦😠ok pay the £40 off the supposley interest barring amount I owe,we can't do that why?we just can't and it still wouldn't pay off your items,hang on I've been told approx 10 different amounts owing on this normal account so who's telling the truth?I truly believe very rips customers off taking money you supposley owe when you no you put them on pay 3 I pointed out every payment I've made on take 3 for these items but still they won't accept this as being true,I'm so frustrated and angry I suffer terrible anxiety/depression this company have had me in tears as I feel they just don't listen,I've recently recieved a letter stating the interest is going up to 59.sumthink %😯my god how can they get away with this I have a reasonable credit score,if you don't agree with this you can ring up and theyl close your account but still continue to pay on old interest rate,that's what I'm going to do close my account.my son does have a bnpl coming up so all that will remain is my brother's payments and my supposley amounts from what I no I put on take 3 which they deny.my questions to very is why is your statements not clear on individual items outstanding and why after 2yrs am I still paying items off?funny how my brother purchased off my Littlewoods account on bnpl again didn't pay off on due date item he purchased was nearly double he got off Littlewoods plus interest on for not payn his bnpl in full yet that's just about payed off,and yet very say we still owe nearly £300 on his purchase🤔sumthink needs doing about this company and there appauling customer services I think there robots because there definitely not human,and just don't listen there's just no reasoning with this company I'm drained of energy with them😠.”

Helpful Report

Posted 4 years ago

“I purchased an item from Very on the buy now pay later scheme to realise later that I have been placed straight onto the interest earning account regardless of my eligibility for bnpl……customer services were unhelpful and unwilling to rectify. I will settle and close the account and urge others to check as this seems a convenient way of fooling customers into purchases….or just completely boycott this company completely”

Helpful Report

Posted 4 years ago

“Wouldn't buy from this company. I sent back a return over 3 weeks ago.. still not received a refund. Customer service is absolutely shocking staff seem so clueless. Just avoid save your money shop elsewhere”

Helpful Report

Posted 4 years ago

“Avoid!!! Ordered duvet & 3 pillows. When opening the postage packaging for duvet, immediately saw opened unbranded bag. The duvet was a used return!! During a covid pandemic👀🤢”

Helpful Report

Posted 4 years ago

“I sent back a return .Over 25 days I have waited for a refund.What is the problem with this company.Customer service is so appalling”

Helpful Report

Posted 4 years ago

“Shockingly bad customer service just not acceptable in this day and age. Refunds take 3wks to credit your account overall very poor service BE WARNED or simply take your business elsewhere like I have they will loose plenty of customers shame cos Very used to be good. I've cancelled my account!!!!”

Helpful Report

Posted 4 years ago

“Simple to use and quick delivery always.”

Helpful Report

Posted 4 years ago

“I returned an item last month and I still have not got my money back. Difficult to communicate with them. I wont buy from them ever again”

Helpful Report

Posted 4 years ago

“Bought fridge in Jan 2021. Faulty so in June reported it. Was put onto 0800 repairs . 5 engineer visits before they said it was s write off. Today Sept 22nd rang very to be told they will not swap it faulty for new. Has to be returned for inspection even though there repair company has written it off. Then were to order a new one leaving us with no fridge with a young baby in the home. Then wait to see if we get s refund. Its been 4 months of waiting for different engineers to finally say yes it's beyond a repair. For very to then make it impossible for us to get a new one because of there pathetic policy. Won't ever use very again. Poor poor customer service. No thought for how we would cope with no fridge with a baby to feed. Disgusting when we paid good money for a faulty item to be refused a basic swap . Never ever use you again were fuming”

Helpful Report

Posted 4 years ago

“This company has 0 customer service. I sent back 10 items all in the same parcel that say they only got 2. How is that possible 15 days later numerous phone calls hours spent trying to sort this out still not getting anywhere. Absolutely herendous”

Helpful Report

Posted 4 years ago

“I purchased a Samsung tablet, after three days it stopped working ( no power, wouldn’t charge) I arranged a return to be collected at the local post office. I tracked and they took delivery on the 4th September, I contacted Very on the app which informed me it takes 3-4 days to update my account, eventually when nothing was updated I rang customer service explained a payment was due but asked them to delay as the item had been returned and I wasn’t purchasing anything else, but was told I must pay a minimum amount otherwise I would have to pay a penalty and if and when it was clear I could ask for a refund, I explained I found that ridiculous and that according to their site it takes ten days to update my account, but it’s still not be done, so now they’re in debt to me when they eventually update my account. I have been a customer for a long while but will never purchase anything again. Lady on customer service hung up on me and I can’t now get in contact with Very.”

Helpful Report

Posted 4 years ago

“Cannot contact anyone too find out if you have to pay interest on a buy now pay later item over 12 months if you pay full amount before the 12 months is up”

Helpful Report

Posted 4 years ago

“It would be nice to speak with someone based in the UK when you call customer services. You can’t understand what they are saying to you”

Helpful Report

Posted 4 years ago

“Ordered a dell PC monitor received a SanDisk micro sd card,as a new customer and my first order very angry,spoke to customer care absaulty useless can't send the right item out have to send item back first then reorder,how can u make that mistake there's a big difference between a PC monitor and micro sd card come on very sort it out items should be checked before they go out,won't be using this company again 😡”

Helpful Report

Posted 4 years ago

“Ordered a laptop, used a debit card, transaction was approved but denied the next day yet the funds are still stuck in 'authorisation' mode so I can't take my business elsewhere. Thanks for ruining my plans for my husband's birthday!”

Helpful Report

Posted 4 years ago

“Was given credit of 250..ordered items for an emergency,next day was cancelled and account closed for nothing no reason no explanation..I have good credit and was approved and took alot of time choosing items..they were needed after a flood a hoover and bedding shocking to do that to people ,said would be here today lies was cancelled with no explanation and account closed down and customer services wow how rude”

Helpful Report

Posted 4 years ago

“Yet again I have received the usual note at the bottom of my Trustpilot review asking for me to respond with my details in order to give them a CHANCE to put things right 🤣😂. How many chances do they need? - They've already had 5 MONTHS WORTH OF CHANCES! I've given their customer service representative my details over and over again - in order for them to do ABSOLUTELY NOTHING. Please don't look at the comments at the bottom of people's Trustpilot reviews and think that they'll actually be doing something - IT'S JUST WORDS - totally detached from an intention to act. Either Very has a robot to spew out inane promises or it employs people to sit all day in front of computers blocking and pasting a series of meaningless comments - if it's the latter case then they must have the worst jobs as far as job satisfaction is concerned. In between times they possibly fill their time making up 5 star reviews for the company as I can't imagine anyone being so used to such poor service as to imagine Very could possibly warrant more than 1 star - minus stars in my opinion. All this is because I want to close my account and they won't let me - in the UK we have RIGHTS - a concept they are unable to grasp. ”

Helpful Report

Posted 4 years ago

“I received the wrong item so returned to you but I have not had money put back in my bank I have my return receipt Stay clear of this company”

Helpful Report

Posted 4 years ago

“Please avoid this company! I placed an order on the 15th Auagust with an expected delivery on the 21st. Without warning this was then changed to the 27th and it was then that I made my first attempt to cancel the order Since then the delivery date has changed to the 1st September and 3rd September and now the 10th September when I expect the date will be moved again. I have now submitted no less than 16 cancellation requests online (all resulting in an email receipt from Very) and made 3 phone calls to Very and on each occasion they have absolutely failed to act upon my cancellation request. Their excuse is that they need their supplier to confirm acceptance of my request. I did not enter in any agreement with their supplier so I refuse to accept that this is a reason for my rights under the distance selling regulations to be ignored. I have now resorted to raising a claim with my credit card company as today, during my 3rd phone call to them, I was informed by a lady calling herself Sinazo, that my order had been cancelled and I would receive an email to confirm. No email arrived so I called back (4th call to them) to be told I needed to wait 72 hours for their supplier to confirm acceptance of the cancellation.”

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Posted 4 years ago

“Olwethu was AMAZING!!!”

Helpful Report

Posted 4 years ago

Very is rated 1.7 based on 1,714 reviews