Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“Why do companies like Very get away with offering next day delivery? Been waiting today for an order that was meant to be next day delivery. It never turned up. I called this afternoon as still hadn't received any delivery information. The customer services lady said "the system is slow. So what I can see, that you can not is that it has been dispatched and is out for delivery. It can be delivered anytime up untill 7pm" Still didn't arrive! I just received email at 10pm saying order has been dispatched. I look at tracking info and see that delivery company only received the item at 8.45pm this evening. Don't trust this company they obviously lie.”

Helpful Report

Posted 4 years ago

“if you are reading this i only hope it is not to late to stop your order. Please please do not use This company. Customer service is beyond terrible. Very ( no pun intented) long tale. The highlights Table and chairs ordered. One chair broken and requested a repkacement. 2 weeks later 5 calls to very (non) customer services and we still have a broken chair and no expected delivery of a replacement. As yet very have failed to return a single call or email as promised. We have sadly paid for this and very clearly could not careless about customer services. The saddest part is we like the set and want to keep it. Arhhhhhh”

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Posted 4 years ago

“Sent me information that there’s a product recall, kept waiting on the phone for hours & still haven’t spoke to anyone & every way of contacting them by email is returned with you can not use this line of contacting us. Ridiculous.”

Helpful Report

Posted 4 years ago

“Completely incompetent phone operators. Very dodgy business, that is unable to provide a receipt for purchased items”

Helpful Report

Posted 4 years ago

“You Charge delivery on a £230 order! Funny you only see this right at the end, after all the data input and I don't have time to shop elsewhere. Hope this will be the last time our paths cross”

Helpful Report

Posted 4 years ago

“I ordered a top, didn’t arrive. How do you get in contact with Very. It is very, very difficult neigh impossible. Giving up”

Helpful Report

Posted 4 years ago

“Agree with previous reviewer returns process has been made over complicated on purpose. I have been waiting nearly a month for items returned to be credited back to my account, every day it shows on tracking(which is hidden deep withing faq's shame on you) returned my end. Sorted at National hub. End of. Still on my a/c not credited back. Assume very have got into an investing £ not theirs for, a penny here multiplied by millions of, customers nets them a pretty penny for doing absolutely nothing. It's no different to stealing. I was promised an item would, be credited back yesterday & customer svce would call. Not credited back, yes she did call On Mt LANDLINE which the phone number linked to my a/c is my mobile & I was out. Another trick? Not of the staff member but very, shoddy and deceitful service. When I can find out how to close my a/c haha I shall do so and go to small claims court over the £95 I don't owe them with proof on my devices of all conmunications(phone calls recorded and tracking statues photos) and I'll see them in court. Good company turned bad. Another Loyal and always paid up customer leaves absolutely DISGUSTED.”

Helpful Report

Posted 4 years ago

“I have returned 2 items one was an item I had NOT ORDERED so missing an item the second item did not fit it is now 15 July sent back 7 July still no refund ???? I had to reorder the correct product as I was concerned I would not get it in time. What a mess still waiting refund shall not be using them again good customer care on refunds ??? lot to be desired.”

Helpful Report

Posted 4 years ago

“They send the wrong items A LOT.”

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Posted 4 years ago

“Do not trust customer service when they are promising you a discount code after purchase you do not get a discount and end up overpaying for the item. TERRIBLE NEVER AGAIN.”

Helpful Report

Posted 4 years ago

“Refunds procedure WHY MAKE IT SOOOOOOO COMPLICATED ALSO BUY NOW PAY LATER CAUGHT ME OUT I WAS PAYING LOADS BACK BUT APPARENTLY AS I HADN'T ALLOCATED TO THAT AREA I GOT CHARGED INTEREST YOU ARE DEFINITELY NOW GANNA LOSE A LOYAL CUSTOMER OF JUST SHY OF 10 YEARS YOU WERE MEANT TO PHONE ME TO RE CREDIT ALL THE INTEREST BUT YOU DONT CARE ABOUT YOUR CUSTOMERS YOU HAVE MADE THE RETURNS PROCEDURE SO COMPLICATED YOU NEED A DEGREE WHY CHANGE SOMETHING WHEN ITS NOT BROKEN I SHALL TELL YOU WHY GREEEEEED SHAME ON YOU WHEN I FIRST SIGNED UP YOU WERE GOOD. ITS BEEN DONE DELIBERATELY SO PEOPLE STRUGGLE AND THEN GIVE UP DISGRACEFUL YOU SHOULD ALL BE ASHAMED ALL YOU BILLIONAIRES CHIEF EXECUTIVE ECT NEVER AGAIN IVE PLACED MY LAST EVER ORDER WITH YOU. ALSO I BUY SOMETHING THEN LITERALLY FEW DAYS LATER ITS MUCH CHEAPER YOUR MUGGING PEOPLE OF”

Helpful Report

Posted 4 years ago

“Please Please avoid using Very, 54.9% APR says it all. Possibly illegal Buy Now Pay Later interest scheme. Absolutely disgusting financial rip off, preying on people who get in financial difficulties because of Very's 54.9% interest. They should be closed down.”

Helpful Report

Posted 4 years ago

“l,ve been using Very for years & like their products,but they have changed their returns now & you have to print labels off ,l haven’t got a printer lm a pensioner & not really very good at doing online forms etc; so sadly l will not be using again 😕”

Helpful Report

Posted 4 years ago

“Considering that the core business model is to take advantage of people's financial instability (like Klarna for example), I'd recommend avoiding this company. If you're reading this, please do your future self a big favour and only buy things you can afford.”

Helpful Report

Posted 4 years ago

“I wish I could Very less than 1. They have a system which is not user friendly. Twice I have penalised for not paying a £3.00 delivery charge and yet I would be making payments to the company. Rude customer service and an example of a company which has lost all sense of common sense! Steer clear of them”

Helpful Report

Posted 4 years ago

“review on the most disgusting customer service experience I’ve ever received in my life. I ordered this product and paid for installation because I’m 33 weeks pregnant. Everything seemed ok with the order until today, its delivery day! Firstly I was told I would get a call from Arrow XL up to 30 minutes prior to delivery- this didn’t happen. Then when I went onto the tracking because I’d not heard anything and it said that I would be having the item delivered by Steve and Kieron- this didn’t happen! Instead I got the most vile man who would only tell me his name was Jim. He started by bringing the dishwasher in without a mask on. He then stopped at the bottom of my staircase and said it won’t fit through the door and that they wouldn’t take the packaging off. This was confusing because they were meant to be installing it? When asked he said we don’t install dishwashers we aren’t trained and don’t have tools. I asked him what I’m supposed to do because I can’t move the dishwasher being 33 weeks pregnant or get to ground floor of my house because you’ve left it at the bottom of my stairs, blocking my exit? He said it’s not my problem! I asked him to call his manager at Arrow XL he said he didn’t have a manager??? I asked him who he actually worked for and said on behalf of Arrow XL. I asked him why have I paid for installation if you don’t do it? He just laughed and said VERY will tell you anything to get a sale and it’s not his problem. I asked him if this had happened before and he said yeah it happens a few times a week and only caused a problem ‘when delivering to nutters in Plymouth’. Getting nowhere with this absolute imbecile who says disrespectful rude things like that, he left! I called VERY and spoke to a guy called Ryan, whilst Ryan took the brunt of my upset pretty well- all he could do was escalate the issue with Arrow XL about their 3rd party and call his team leader to see what he could offer in the way of goodwill £60 and a refund for delivery and installation. Leaving me stuck upstairs unable to get to water or food and having to call for someone to come to the house and help me! This is most upsetting experience I’ve ever had with any company. I’m still in shock about the whole situation and felt verbally violated in my own home- to then having no immediate support from VERY because apparently it was unfortunate that it’s happened at a weekend when nobody else could be sent out to help me!”

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Posted 4 years ago

“They’re smashing”

Helpful Report

Posted 4 years ago

“Your service full rubbish. From first day you send to my house washing machine and drayer I calling you I send emails I reported my washing machine faulty but nobody helping you just said call this number or that number. Every single day you send emails about payment and you not care about my faulty item just calling about payment . I am not paying anymore already you got half payment 10 times you told me we send Engnear or we replace your washing machine but you did nothing”

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Posted 4 years ago

“Absolutely love this garden set, fab furniture and no putting together looks great love it .”

Helpful Report

Posted 4 years ago

“Bought an expensive laptop - order went through, and so did my money. If I hadn't checked the online account I have with them, I would've had no clue that the order was apparently declined later. I have no way of getting to customer service - the online chat is absolutely useless and the customer team is not available by phone. Thieves.”

Helpful Report

Posted 4 years ago

Very is rated 1.7 based on 1,714 reviews