Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service hang up on you.Absolute useless at there job”

Helpful Report

Posted 7 years ago

“The worst company I have ever ordered from by a mile, and I don't seem to be alone. "Customer Service" is laughable, refunds are near impossible to process - and will involve you chasing in excess of 30 times, just to be laughed at by call centre staff who are based god knows where. It is physically impossible to speak to a manager; perhaps they don't employ any? Avoid at all costs!”

Helpful Report

Posted 7 years ago

“Shocking company from start to finish, avoid like the plague, people, they will rip you off harass you for the smallest amounts of money. Even when you explain that you get paid at the end of the month, they will still want money on the 22nd of every month and they do it on purpose so they can get more money from you in interest. My grandad died and they rang me every day 7-8 times even though I explained the situation to them. And good luck getting a replacement/refund if something goes wrong with something purchased from them, they will just tell you to the manufacturer even. Honestly, I can say with hand on heart that they are the worst, most unprofessional company I've ever dealt with.”

Helpful Report

Posted 7 years ago

“I tried to open an account but because I do not have a computer I was declined l explained I am disabled but they were not interested P# review written by my daughter”

Helpful Report

Posted 7 years ago

“Was a platinum customer missed one payment of buy now pay later by one day!!! Was made to pay the rest of my balance of £2.034 which put myself and my husband in great hardship, complained about there customer service section who treated me as though I was a criminal after 15 years being a customer now closed my acccount and never had a call back from the manager as promised”

Helpful Report

Posted 7 years ago

“Ordered a bouncy castle they sent a DEEP FAT FRYER ..!”

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Posted 7 years ago

“Worst online retailer ever. No one on the phone seems to have a clue about company procedures and will refuse to let you speak to a manager. Avoid at ALL costs.”

Helpful Report

Posted 7 years ago

“Shocking service. Waiting for a call back from a manager since 6th July. Tried live chat and telephone all agents completely useless. Being charged for an items and service which have not been received. Company is an absolute joke.”

Helpful Report

Posted 7 years ago

“@verynetwork sell substandard items and ignore or make things difficult AVOID”

Helpful Report

Posted 7 years ago

“I have never bought anything off this company. I do not have an account this this company, and for nearly two years they keep sendng me statements. How can a company as bad as this still be in business. 1 star on trust pilot from over 11,000 people. 1.5 stars on their own website! It is ridiculous.”

Helpful Report

Posted 7 years ago

“i pay for my deliveries so why everytime does my parcel get put on the ground (while he clicks away on his machine) no communication exept once wen i had to sign n he kept hold of the machine n i informed him im not capable of bendin dwn 3 steps (he tutted and pushed the machine at me) took it back and walked away parcel stil left on door step is there a problem with handing me my parcels ? i dnt smell honestly!”

Helpful Report

Posted 7 years ago

“- no email confirmation of order in spite of being accepted on website at point of order and payment being successfully taken. Very credit agreement opened at same time, emails received confirming this was done successfully. - checked online and find that orders have been declined. No explanation, no email, no call - called customer service and was advised orders declined at 8am yesterday due to “extra checks” refused to explain what these were. Refused to provide any information in spite of request. - couldn’t explain why my credit account was still active on the online portal if the application was indeed declined. Eventually admitted she was removing my credit limit during the call. Suggests the credit account was never legitimately declined. - unprofessional conduct throughout. Lack of clarity and information. Conduct contrary to consumer legislation and suspect order was declined possibly due to a desire not to provide the advertised discounts. - refused to let me speak to a manager. Refused to provide an email contact for complaint in spite of being an online retailer.”

Helpful Report

Posted 7 years ago

“Impossible to deal with - The customer services team is completely incompetent. The call goes to a call centre in South Africa. They can not deal with a simple request. I have found it impossible to get my refund back for a faulty item that they sent.”

Helpful Report

Posted 7 years ago

“Abysmal service! I wonder why they never reply to all these online reviews?”

Helpful Report

Posted 7 years ago

“Wrong item sent, made to jump through hoops to return it and get a replacement even though it was their mistake.”

Helpful Report

Posted 7 years ago

“I am not surprised VERY has been given such a low approval rating. An LG TV purchased from them became faulty after 6 months, and they would not accept responsibility for repair or replacement - despite the fact they were the retailer (note Consumer Act 2015) and hold the warranty. I would never recommend this company to anyone, ever. If you are wise then go elsewhere!”

Helpful Report

Posted 7 years ago

“An iron I ordered from Vey 3 months ago is faulty, they have refused to let me have a returns label insisting that they must have the manufacturer contact me first about the fault. My contact is with Very not the manufacturer, two promises of a managers to contact me about this have not materialised, still stuck with the broken iron!!!”

Helpful Report

Posted 7 years ago

“Didn't have a problem with very up until now. Ordered an item and returned it, they then claimed they refunded me which was 2 months ago. Still now attempting to get my money back. Never ever experienced anything like it. Does not help when you have a bank who are not willing to help either.”

Helpful Report

Posted 7 years ago

“I gave a review -100 cannot do minus on reviews. There call center is in fact in South Africa. I was told that by a customer service. Hopefully that was true. That is why you cannot get any complaints sorted. Stay away from this Company very bad news. I was also told they are trying to get it sorted. i said they need to do a lot more than that. It will be interesting to find out if I get any response of my complaints about taking time off work for goods they did not have and the numerous phone calls I have made. They also said it takes 3 to 5 days to get it sorted. I am still waiting pre end of May. Great if you have no problems, bad news if you do”

Helpful Report

Posted 7 years ago

“Bad customer service. No communication. No response to complaints. Waiting in for goods after being notified and the goods were not in. Minus 100 if I could mark it that way.”

Helpful Report

Posted 7 years ago

Very is rated 1.7 based on 1,705 reviews