Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

Write Your review

Tell us how Very made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“- no email confirmation of order in spite of being accepted on website at point of order and payment being successfully taken. Very credit agreement opened at same time, emails received confirming this was done successfully. - checked online and find that orders have been declined. No explanation, no email, no call - called customer service and was advised orders declined at 8am yesterday due to “extra checks” refused to explain what these were. Refused to provide any information in spite of request. - couldn’t explain why my credit account was still active on the online portal if the application was indeed declined. Eventually admitted she was removing my credit limit during the call. Suggests the credit account was never legitimately declined. - unprofessional conduct throughout. Lack of clarity and information. Conduct contrary to consumer legislation and suspect order was declined possibly due to a desire not to provide the advertised discounts. - refused to let me speak to a manager. Refused to provide an email contact for complaint in spite of being an online retailer.”

Helpful Report

Posted 7 years ago

“Impossible to deal with - The customer services team is completely incompetent. The call goes to a call centre in South Africa. They can not deal with a simple request. I have found it impossible to get my refund back for a faulty item that they sent.”

Helpful Report

Posted 7 years ago

“Abysmal service! I wonder why they never reply to all these online reviews?”

Helpful Report

Posted 7 years ago

“Wrong item sent, made to jump through hoops to return it and get a replacement even though it was their mistake.”

Helpful Report

Posted 7 years ago

“I am not surprised VERY has been given such a low approval rating. An LG TV purchased from them became faulty after 6 months, and they would not accept responsibility for repair or replacement - despite the fact they were the retailer (note Consumer Act 2015) and hold the warranty. I would never recommend this company to anyone, ever. If you are wise then go elsewhere!”

Helpful Report

Posted 7 years ago

“An iron I ordered from Vey 3 months ago is faulty, they have refused to let me have a returns label insisting that they must have the manufacturer contact me first about the fault. My contact is with Very not the manufacturer, two promises of a managers to contact me about this have not materialised, still stuck with the broken iron!!!”

Helpful Report

Posted 7 years ago

“Didn't have a problem with very up until now. Ordered an item and returned it, they then claimed they refunded me which was 2 months ago. Still now attempting to get my money back. Never ever experienced anything like it. Does not help when you have a bank who are not willing to help either.”

Helpful Report

Posted 7 years ago

“I gave a review -100 cannot do minus on reviews. There call center is in fact in South Africa. I was told that by a customer service. Hopefully that was true. That is why you cannot get any complaints sorted. Stay away from this Company very bad news. I was also told they are trying to get it sorted. i said they need to do a lot more than that. It will be interesting to find out if I get any response of my complaints about taking time off work for goods they did not have and the numerous phone calls I have made. They also said it takes 3 to 5 days to get it sorted. I am still waiting pre end of May. Great if you have no problems, bad news if you do”

Helpful Report

Posted 7 years ago

“Bad customer service. No communication. No response to complaints. Waiting in for goods after being notified and the goods were not in. Minus 100 if I could mark it that way.”

Helpful Report

Posted 7 years ago

“Very make false claims about items being in stock on their website, when in fact they are not. I had this experience with both of the bulky, large ticket items I ordered this week. One item should have been delivered on Tuesday but courier advised it had been cancelled when I looked to find the two hour delivery window on Monday. Then it was reordered for Thursday....and again, they surreptitiously scrubbed the delivery off the day beforehand. I'm also expecting delivery of the second item on Saturday...and yet despite their website showing stock of each item, they actually have no stock of either! So, if you want to lose several days pay from lost work, and deal with a company who have no idea whatsoever about customer service (no proactive correspondence from Very - they don't call or email or text if they are going to cancel a delivery, they just mark it on your account at the last minute!) then go ahead and order. Be also warned that if you pay upfront by card...they will take your money at the point of order and it can take a while for that to go back onto your card when you are refunded. In a nutshell: False advertising about items being in stock and allowing customer to select an "available delivery date". They can't even tell me if and when the items will be back in stock, so in essence, they are selling "fresh air"! Avoid this set of clowns if you don't want to be out of pocket and massively inconvenienced.”

Helpful Report

Posted 7 years ago

“very poor customer services/ I am waiting for about 1 hour on hold I need someone to answer the phone NOT VERY NICE AT ALL”

Helpful Report

Posted 7 years ago

“TERRIBLE TERRIBLE SERVICE! ORDERED A NEW OVEN AND ARRIVED FAULTY. THEY ARE NOT WANTING TO REPLACE IT. AN ENGINEER WILL ONLY COME OUT TO REPLACE THE THERMOSTAT IF WE PROVIDE A PARKING PERMIT OR ENSURE A PARKING SPACE IS THERE!??!!? HE CAME THE FIRST TIME AND IN BUSY EDINBURGH CITY CENTRE COULD NOT FIND A PARKING SPACE SO LEFT!!!I HAVE NEVER EXPERIENCED THIS EVER!! TERRIBLE FROM START TO NOW....DO NOT ORDER FROM THEM!!”

Helpful Report

Posted 7 years ago

“Customer service is the worst I have ever experienced”

Helpful Report

Posted 7 years ago

“Placed order went threw an then declined some lady phoned me asking me question s like she was working for C I D police put me off since then I've had problems opening accounts”

Helpful Report

Posted 7 years ago

“Requested VAT invoice 5 times. Still not got it”

Helpful Report

Posted 7 years ago

“After threatening to close my account because I had not ordered for 6 months. I decided to order a kettle & some sheets etc. Order arrived quickly but the kettle had turned into trainers ! Also the pillowcases were several shades out of matching the sheet. Returned everything. Then told had to wait for goods to be credited back before re-ordering kettle. Not a reliable service. Needless to say I will purchase a kettle elsewhere.”

Helpful Report

Posted 7 years ago

“The lines are really bad, I always have problems getting through, probably because it is based overseas (South Africa I believe), it either never rings, cuts out while on hold or speaking to an advisor. I have been given wrong and contradicting information by staff, been put on hold for over 20 minutes, the it goes on. As I type this I am currently on hold and have been for 8 minutes and 43 seconds.”

Helpful Report

Posted 7 years ago

“I'm sure Very sells some great products but I still haven't received the item I ordered. After being initially sent the wrong item, which I received 4 days late with no email saying it would explaining why from Very, I then returned it and placed a second order at the new price (£20 more) with assurances from a Very customer service manager that I would receive a £20 refund. Very do not do exchanges. After several more hours of my life wasted to innumerate different Very tele-people, who failed to return calls, I called Very myself again today as my second order is now 6 days late to be informed it is out of stock. Very themselves did not contact me to tell me & the order still says processing on my account. I am so disappointed as was my child to not receive a birthday present. I will never purchase from Very again. Their customer service is beyond appalling.”

Helpful Report

Posted 7 years ago

“Very website is the most deception place to order. Customer service is very bad. I order a black item they send me a grey item twice. When I call them they ask for my card for me yo order another grey item. Very unprofessional, rude and doddy”

Helpful Report

Posted 7 years ago

“Very.co.uk is appalling, after I have paid my full amount off they are still taking money from my bank ! Even tho I haven’t bought anything else. It bad as I have other bills and so to pay for and very are taking money out of my bank which I now have to spend the money to use it . I think it’s a way to make people think if it’s already in the account then they may as well purchase another item which is wrong.”

Helpful Report

Posted 7 years ago

Very is rated 1.7 based on 1,714 reviews