“Bought a single wash basin for £50, when opened found not a suitable match. Was going to return it until I found that they charge £60 for collecting, won’t be dealing with them again or recommending”
“Reported a manufacturer fault in main body of Schon Uspout kitchen mixer, received from V.P.on 5/9/22 fitted on 10/9/22 no faults and then sprung a pin hole on main post body below LHS tap and partly caused some water damage as it had occured overnight.All I have asked for is a replacement tap sent out to me to have fitted so we can use it for the purpose it was purchased,and if required I can return the defective tap for V.P. to return to manufacturer for replacement under warranty, not to difficult as the goods are only 6 weeks old,let's get this fixed ASAP,Mr McFarlane.”
“Victoria Plum not willing to even consider an exchange 5 days over the 30 day limit. Not even willing to let the customer speak to a manager or supervisor. Just acting like cold bots. Referred to T&Cs. No contact number for retail customers.”
“Diabolical customer service and does not honour warranty.
Purchase two faulty products. Took three months to get one replaced and the other they are saying is a fault caused by me when it’s clearly a manufacturing fault. I’ve had to
Chase this as they would not respond to any emails or chats.
Pay double and go to a good dealer rather than talking to a chat bot and company that lacks
Customer service. Will be escalating this to
Trades ombudsman”
“I received my vanity unit today. There was a bit of damage to the back of the unit. I contacted them on their customers website and 5 mins later had sorted delivery of a new one in 2 days. Excellent, prompt service.”
“I agree with what is said. If it goes smoothly you are fine but if not you are left with idiots over email. They refuse to give you a phone number.
It starts off name address,order number, reason.
For the next 2 weeks your have individual people asking for the same above questions. The lies they tell are disgusting the funniest thing is the proof is in the constant messages. You think you are finally getting somewhere and it starts again. “Can I have the name on the account”
2 days later
“Can I have the order number”
It goes on and on. I’ve now claimed my money back through the bank.
Avoid”
“I have returned an item 45 days ago, and still I have not received any refunds. There is no way that they reply your emails or you can call them. I had an online chat and they said we have issued the refund, but I never received it.”
“Hot bathroom tap zapped at one o'clock in the morning, we were able to cut the water supply yo it and now can't turn it off. Now the shower tray has cracked at three months old so we can't use the shower. If you want to chew your cabbage twice then use this company.”
“AVOID AVOID AVOID
Just terrible service and poor standard of product. You cannot speak to anyone when there is a problem just a bot then chat. Firstly I confirmed delivery for the majority of the order only despite written assurances it did not turn up. This meant I had al the tradesmen booked in for the week but nothing for them to do. VP just had no interest and said it was my responsibility. Other small issues arose such as a towel rail arriving with no fittings. All this hampered the job as the builders had to wait till the plumber could fit etc.
The final straw was the thermostatic shower valve had a crack in it and was useless. VP told me a replacement would be sent but then said it was discontinued and no alternative was available as it had very specific non standard dimensions.
This means all the tiles have to come off to gain access and to re-plumb for a new size, extra expense for me but VP could not care less. They offered me a refund which never arrived so I had to chase them again and again to get it issued.
Customer service and quality of products are awful, would never use them again and certainly never recommend.”
“I had a shower fitted last year that has now broken, the chat bot can’t help and now left without a shower. No reply to my emails, no telephone number to call. The trade account telephone number that Barry Davidson gave us last year is no longer working. You can’t buy spare parts as the parts you use are foreign. We would never use this company again 😡”
“Omg I wish I had read yyhese reviews before I ordered from them. £49 cost to return items the owe me £461 refund I too will be Takeing them to small claims court. And you can not speak to a Jan a nightmare off a company
Stay clear
Be warned”
“Delivered my product to the wrong address, then the rude delivery driver told me if I don’t like it to ring up and complain. They don’t have a customer services team you can call. Loyal customer for years but have had to cancel this order and won’t use again”
“Bought an expensive (£160) shower Mixer in January 2021. Now nearly impossible to turn off and on, they say it's out of warranty and deny I registered for the "lifetime" warranty that was offered. AVOID!”
“The fitters were great. It turned out however that the bathroom tap was faulty a hairline crack, the leak from which was not evidenced for weeks. The fitters did everything they could. I reported the problem to VP, they wanted video evidence of the leak or photos of the hairline crack on an already fitted tap. VP do not want to know, guarantees are ultimately worthless. Appalling customer service.”
“If I could give a 0 for rating I would for this Company. I purchased a large number of items from them in June which was delivered on 15/07. Due to some flooding in our house and the timescales of my plumber I could only get him to fit this week. He found that one of the items did not fit or not needed and I enquired about returning this item unboxed. They have refused and would not take into account my challenges todate. I understand that its over th 14 return but I would have been happy to receive 50% refund if they only talked to me!”
“appauling customer service for a faulty item, refusing to swap or fix a dripping toilet, sent a video as requested so they can hear the drip as you can't see it, got told they can't identify the issue so it's not faulty and thats the end of it, so just because they can't identify the fault they say it's find and working as it should lol, avoid at all costs.”
“The Trust Pilot reviews are fake. We had a shower enclosure for a little over a year. The wheel broke and they wont sell me a replacement but said I have to buy a whole new enclosure. For a plastic wheel...”
