“Don’t what ever you do order from them. Give you every excuse under the sun as to why you haven’t received your order. It’s covid? It’s no drivers? It’s this it’s that. Rubbish company with rubbish customer service. Be warned!!!!!!”
“A terrible company - unable to get very much right. Horrible web chat function means hours on line trying to fix issues. The final straw saw the refund of £1000 for late delivered goods sent back to wrong account despite x3 ‘web chats’ and 3x assurances that the correct card would be credited. I really would advise going elsewhere.”
“Have been trying to resolve issues with my order. On way to communicate is through their 'Bot' automated system and cannot get anything resolved. Keep getting sent back to 'chat with us' and back to the bot. have emailed and only get automated responses. Its a nightmare.”
“Pert the order didn't arrive. Normally a simple call to customer services, but they have no customer service. Found a company phone number but they refused to speak to me.
Had to make a claim through my credit card. Absolute nightmare.
Scam company, treat customers like dirt. 1 star is more than they deserve.”
“You can not speak to anybody the robot is no help doesn't understand anything. I've ben waiting 18 days now for a refund i have emailed so many times and nobody gets back to you. They owe me just over£300. Even arranging the returns was an absolute nightmare stay clear you can order with ease but try and return or get a refund. I'm taking them trading standards”
“Victoria plum use a courier that has a specific order of distribution, they know it takes longer than direct delivery. We have had a nightmare with Victoria plum, many phone calls later, they promised delivery for our date. So the courier send email and tell us it has been received into their hub, which then is passed on to the delivery depot, who then send it out to customer, this process of course can take up to a week to then be received by customer. What has infuriated me was that we had an option to order the bath which would enable our plumber to go ahead with work, but as they promised delivery for agreed date we of course didn’t order the bath from elsewhere. We have been told that Victoria plum use this courier regularly and know of the delivery structure so my question is why tell me I will receive my order, when in actual fact it will only arrive at the courier hub on that date, which we have had to put our plumber and his electrician etc on hold, which means my bathroom will take longer to be completed. I can’t recommend Victoria plum, thanks to them my bathroom is going to be a building site for longer than necessary. I have serious health issues that this has also interfered with, the stress and the upheaval is unbearable. I now understand why there is no telephone number available for queries. They do not have to deal with them. I agree with you all an appalling service. This is no reflection on the courier service, they were most helpful in explaining how they work and Victoria plum know this.”
“Got a promised delivery date which got cancelled on the day of the delivery. Then told it was coming direct from their supplier. 2 weeks later and still nothing. A nightmare to contact and when you do they dont know anything and say it's with their supplier. Will never use them again”
“Absolutely appalling customer service would never buy from this company again. I bought basin taps which turn different ways, clockwise for the hot and anticlockwise for the cold. After weeks of trying to speak to someone I have been told this is standard for the taps I bought... No one will call me, everything is done through Live Chat. An edition to my initial review, beware this company does not publish your reviews on products on their website unless they are positive...”
“This company is a joke, three times they messed up my order,I hade to sit on there live chat for hours only to be cut off each time, wronge items sent, items missing, there is No customer service, a whole month after my original order I still have not received my goods, please do yourself a favour pay a bit more and go elsewhere, they deserve to go out of business”
“DESERVES NO STARS
Still waiting for delivery, cannot speak to anyone on the phone to enquire, Bot is less than useless!
Will never use this company again,
I am so fed up generally with poor customer service when purchasing online, but this is beyond acceptable. AVOID”
“Awful company. Delivery still hadn’t turned up a week after due date….I chased and was told it was being sorted. It still didn’t turn up so I chased again….this time to be told that the item was in fact out of stock and that a refund could take 14 days. To say I’m not impressed would be an understatement.”
“Utterly appalling company. Have been waiting since May (now October) to receive whole bathroom order. Booked a plumber and have received 2 broken basins now. It’s impossible to speak to a member of staff and only an online chat is available which is constantly busy! I am furious, will never use this company again and will ensure everybody I know will never use them!”
“ordered toilet in July, it has now been postponed for the second time and not being delivered till Nov. offered a discount for my trouble in Aug. which has never been received. fobbed off
Do not use them, can not speak to a person, they answer via chat and you can wait forever to get through.
seriously bad customer service !!!!! DESERVES NO STARS !!!!!”
“Awful.
Do not use this company. Ordered shower tray, delivery delayed by 2 days. Tray turned up broken into 3, had to have a webchat as you can't speak to ANYONE. Assured another would be delivered the next day - no delivery. Had to cancel in the end, assured this was being processed yet courier still trying to deliver. There's a reason you can't speak to anyone - probably the number of complaints. I have wasted hours having webchats to try and sort this out.”
“This is a terrible company. Do not order anything from them. They do not respond. I did not get my order they were supposed to deliver and nobody contacted me. My husband is ill and the stress has been unbelievable. Please don’t use them.”
“This company is serious bad news and does not deserve even 0ne star. My order was for a replacement toilet seat. It arrived damaged and I had to send it straight back. Contacting the company was seriously flawed!! Quite honestly my advice is to avoid them at all cost!! Getting my money back has driven me to frustration. Even now they will not pay for the return postage which cost me £8.”
“Outrageous 😡
We paid for next day delivery of a toilet, paid for someone to be here to install it, driver arrived to say “ sorry we smashed it another out to you tomorrow “. What?
No way of contacting Victoria Plum to see if what they say is true or to discuss situation and when we input our account number on CHAT it doesn’t recognise us.. worse customer service ever.. we are still at this moment trying to make any sort of contact and failing miserably.. I cannot bring myself to even give 1 star”
“NO phone number to call when things go wrong.
BATH did not arrive on tracked time or that day, had installer plus team hanging around as its a heavy item. Live Chat is not fit for purpose, they are unable to CALL Manufacturer only log a complaint. Asked for Number to call Manufacturer directly was declined this info.
Saturday was told they would reach Manufacturer
Monday/Tues the same story, turns out they have to wait possibly 3-5 days for Manufacturer to respond. How easy is it to pick up the phone. All whilst we have no Bath. AVOID at all COSTS you have been warned.”
