VideoGuys Reviews

Name: VideoGuys
Rating: 4.69

4.7 Rating 134 Reviews

93 %

of reviewers recommend VideoGuys

Company Reviews

Product Reviews

Metrics

4.7

Based on 134 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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VideoGuys 5 star review on 24th June 2023

Avi Sills

VideoGuys 5 star review on 14th August 2022

Kevin Pratt II

Anonymous

Anonymous // 01/01/2019

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“Great service and delivery. Would order from the VideoGuys anytime.”

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Posted 3 years ago

“Great customer service! Fast shipping though these crazy times. I appreciate their hard work.”

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Posted 3 years ago

“VideoGuys provided me with outstanding customer service. In particular, Barbara in Customer Service was very helpful in assisting me with several orders. Jim in sales was also great. 5-star company!”

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Posted 3 years ago

“Very informative and great price!”

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Posted 3 years ago

“I purchased an item that was out of stock, got a quick reply asking if I’d like to cancel my order. I elected to keep my order and received my item a week later! Great service, great price, I’ll be back!”

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Posted 3 years ago

“VideGuys's service is professional and expeditious. I have used their service for the 20+ years and they have been steadfast.”

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Posted 3 years ago

“Found what I needed and it was shipped immediately. Will definitely use again.”

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Posted 3 years ago

“Very good products.”

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Posted 4 years ago

“Item was shipped super fast, Good follow up and communication. Thank you!”

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Posted 4 years ago

“Great communication and quick delivery of goods.”

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Posted 4 years ago

“The service was great and the product was as advertised.”

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Posted 4 years ago

“A great place I discovered while doing a search for electronics on google and bought a few items from them . I’ve been very happy with there service real honest people they will not cheat you I bought an item and was wrong so they replaced it to the correct item and there was a big price deferent so Jim just told them to swap at the same price . None of the other sellers even the big retailers would have done that. I first shop them and if they carry the item I buy it there even if it is cheaper elsewhere since they stand behind there sale answer questions real great people to deal with . Thank you VideoGuys keep the great job .”

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Posted 4 years ago

“Great service fast respond very highly recommended to all”

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Posted 4 years ago

“Always helpful and accommodating!”

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Posted 4 years ago

“The best place to shop , potty I bought a Sony PXW-FS5M2K spend about 6K you do not carry it you only have one Panasonic . Hope you carry more items . But so far it’s been a great experience shopping at the VideoGuys the honest guys Regards Sam M Ibrahim”

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Posted 4 years ago

“Excellent service!”

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Posted 4 years ago

“Good price and fast delivery”

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Posted 4 years ago

“I love VideoGuys! They have personalized service and are tremendously accommodating and informative! They're my go to choice for gear!”

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Posted 4 years ago

“Order a hard drive, that was suppose to come at the end of May. Then for some reason it was unknown the new date of the item. I then had to go out of my way to always get an update for the product. Once the item was set for delivery, employee said it is set to arrive in 3 days then the item took 8days to come to me so... It was a total mayham ordering frim start to finish, that took almost 2 months to be completed. Things that can be improve, don't promise clients when the item is going to arrive without certainly. And hold the shipper accountable for shipping on time or at least follow up with client if it'll be delayed.”

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Posted 4 years ago

The ArmorATD drives were highly anticipated and G-technology did extend the release date several times before they finally shipped. I am sorry if that was not communicated clearly with you while you waited and have reviewed this with our customer service team to make sure we do better! If you ever need more drives please contact me directly - Jim, 800-323-2325 x1110.

Posted 4 years ago

“Great company with AWESOME support. I've learned so much just watching their weekly videos and if you need anything, just call and they know the answer.”

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Posted 4 years ago

VideoGuys is rated 4.7 based on 134 reviews