VideoGuys Reviews

Name: VideoGuys
Rating: 4.71

4.7 Rating 133 Reviews

93 %

of reviewers recommend VideoGuys

Company Reviews

Product Reviews

Metrics

4.7

Based on 133 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Write Your review

Tell us how VideoGuys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VideoGuys 5 star review on 24th June 2023

Avi Sills

VideoGuys 5 star review on 14th August 2022

Kevin Pratt II

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having trouble getting questions answered. I keep being referred to PTZ. I purchased from you'll for the service. Kevin”

Helpful Report

Posted 1 year ago

Hi Kevin- I apologize that you felt brushed aside. We have had either myself or my sales engineer out or unavailable for the past 3 weeks and have been relying more heavily on our manufacturer support teams. PTZOptics support is in the US and is usually very responsive and helpful so we expected you would find the help more quickly and easily. I am happy to work with you if you still need assistance. Please call Jim at 800-323-2325 x1110 and I have our sales engineer back this week as well if we need to schedule time with him.

Posted 1 year ago

“Good prices fast shipping”

Helpful Report

Posted 1 year ago

“Fast shipping”

Helpful Report

Posted 1 year ago

“This was my first order from Videoguys, and although I usually start small with a store I’m unfamiliar with, they were one of the few who had the item I needed in stock. I easily found the item I needed and ordered it, and it arrived in the timeframe promised in perfect condition. It has been performing excellently since it arrived, and I definitely booked marked Videoguys for future needs.”

Helpful Report

Posted 1 year ago

“Easy checkout and top notch Customer Service. I was unable to locate my package and CS went above and beyond to help me with the carrier. I look to do more business with VideoGuys as a result.”

Helpful Report

Posted 2 years ago

“I am tremendously happy with my purchase experience with VideoGuys. I was in the middle of a very time-sensitive edit when my Avid contract ran out unexpectedly. I went onto the website, and within a few mouse clicks, I had purchased my new discounted license and was back to editing. Thank you for helping avert a crisis, and helping me to edit like a pro from home.”

Helpful Report

Posted 2 years ago

“Super kool to buy from. Excellent call in staff to help with your choice of purchase.”

Helpful Report

Posted 2 years ago

“Great experience”

Helpful Report

Posted 2 years ago

“Excellent service and quick delivery on my first order with this company.”

Helpful Report

Posted 2 years ago

“Took for ever to ship but so far I am happy. This video switch is awesome. I own a Feelworld Live Pro L1, and though I got a lot of use out of it, it was not a very good video switcher. It has no power switch, over heats, and started having USB connection issues. The audio input is a mic in and not a line in, so you still have to run the mxer straight into a soundcard or audio interface I ordered up a Blackmagic ATEM Mini. The switch is very sleek, has a lot of buttons for all the features, but requires a program to use and has no video screen. Same issue with the audio input and lack of a power switch. Runs hot but not as bad. The RGBlink has none of these problems. There is a program for use, and the switch can run as a stand alone. Does not over heat, and the audio input operates as a linein and produces clean sound for broadcasting music. This switch is a winner. All of the switches are in the $300-400 range. RGBlink was $399 through Video Guys.”

VideoGuys 5 star review on 2nd March 2022

Helpful Report

Posted 2 years ago

Thanks for sharing the great review. I was concerned about your shipping comment and saw that UPS took 2 weeks and it actually travelled across the Country twice in that time. Sorry that happened but I'm glad to hear it has everything needed on your checklist!

Posted 2 years ago

“Excellent service. Sharp prices. Quick responses.”

Helpful Report

Posted 2 years ago

“I really enjoyed working with your sales team very knowledgeable and they help me a lot thank you”

Helpful Report

Posted 2 years ago

“As advertised!”

Helpful Report

Posted 2 years ago

“I have used VideoGuys for a multitude of different purchases, storage, software, hardware etc. In all instances the product was delivered as promised.”

Helpful Report

Posted 2 years ago

“Consistently the lowest prices and outstanding support.”

Helpful Report

Posted 2 years ago

“good service, fair price”

Helpful Report

Posted 2 years ago

“Always what I need at the best prices available. I always check VideoGuys first. They never disappoint”

Helpful Report

Posted 2 years ago

“I HAVENT INSTALLED IT YET BECAUSE I RECIEVED NO INFO ON HOW IT WORKS OR ANY NEEDED SOFTWARE”

Helpful Report

Posted 2 years ago

Hi George- All of the items we sell are new and direct from the manufacturer and most have gone to digital instructions only. Please visit Hauppauge's web site and under the support tab you will see the newest version of the Capture software released in Nov 2021. Of course, if you nee further assistance you can call us at 800-323-2325 as we offer free tech support on everything we sell.

Posted 2 years ago

“Great communication, prompt shipping.”

Helpful Report

Posted 2 years ago

“Easy and simple to use, the web site. Thanks.”

Helpful Report

Posted 2 years ago

VideoGuys is rated 4.7 based on 133 reviews