VideoGuys Reviews

Name: VideoGuys
Rating: 4.71

4.7 Rating 133 Reviews

93 %

of reviewers recommend VideoGuys

Company Reviews

Product Reviews

Metrics

4.7

Based on 133 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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VideoGuys 5 star review on 24th June 2023

Avi Sills

VideoGuys 5 star review on 14th August 2022

Kevin Pratt II

Anonymous

Anonymous // 01/01/2019

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“Order was easy and delivered quickly. Great service”

Helpful Report

Posted 2 years ago

“Delivery was fast and efficient, i didnt recieve the mounting gear that i assumed was included but was not upset with the turn around. could use some assistance with the mounting gear for my cameras. Cheers, Jim”

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Posted 2 years ago

Thanks for the review Jim! You can reach out to us at sales@videoguys.com for help with finding the right mounting gear.

Posted 2 years ago

“As usual, fast delivery.”

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Posted 2 years ago

“Consistently have the best discounts on AVID subscriptions.”

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Posted 2 years ago

“Top company”

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Posted 2 years ago

“Very helpful staff in the whole purchase process.Very happy. Avid was also awesome with working with the staff to get me all setup.”

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Posted 2 years ago

“Videoguys is a great place to renew our Avid Media Composer support plans.”

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Posted 2 years ago

“Couldn't reach tech support after purchase. Still haven't been able to use my purchase.”

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Posted 2 years ago

Joshua... our techs are available Mon - Fri 9am till 5pm ET (3pm on Summer Fridays). We have had IP phone issues this week and do apologize. Please email sales@videoguys.com with your number and best time to reach you tomorrow or call me directly, Jim, at extension 1110.

Posted 2 years ago

“My PTZOptics SuperJoy controller arrived in perfect condition and much sooner than anticipated. VideoGuys provided excellent before-the-sale support via the chat tool and a quick email reply.”

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Posted 2 years ago

“The Videoguys are honest, fair and willing to do whatever it takes to help their client. The prices are excellent ! When I need equipment, they are my choice.”

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Posted 2 years ago

“As of right now I’m still trying to get Product to work,Unfortunately I have to purchase another piece of accessory and I’m hoping that would be successful if not I’m going to return”

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Posted 2 years ago

I see that you purchased the RGBlink mini+ and I am sure we can help with that as we have the switcher in our own studio here. Please email sales@videoguys.com or call us at 800-323-2325 for help and we will get you up and running.

Posted 2 years ago

“VideoGuys is always great to deal with. Their tech support on products is great as well. Jim's video's are very informative and he and his guests showcase their products wonderfully. It's a Win Win!!”

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Posted 2 years ago

“In stock. Quick response. Fast activation of the device and service. All great!”

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Posted 2 years ago

“N/a”

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Posted 2 years ago

“Excellent service and the BEST Technical support in the industry. Love working with them because they always have the solution at an affordable price.”

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Posted 2 years ago

“Jamie Gendelman in customer service is an all-star. She went way out of her way to successfully resolve an issue we had”

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Posted 2 years ago

“Hi I appreciate the products, but I would like customer service to be better. The delay in my refund is why I did not give 5 stars. Thank you.”

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Posted 3 years ago

Thanks for the review Paul and we do apologize for the delay. Your return got lost in the system and unfortunately I have no excuse for that. When you're in need of something else please give me a call directly so I try to make up for that lost star - Jim 800-323-2325 x1110

Posted 3 years ago

“I have been a VideoGuys customer for many years. Their prices are excellent, often less than the competition. Above all their customer service is outstanding.”

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Posted 3 years ago

“Pleasure to purchase from. Communication is like talking to family. Thank you!”

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Posted 3 years ago

“Great service and delivery. Would order from the VideoGuys anytime.”

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Posted 3 years ago

VideoGuys is rated 4.7 based on 133 reviews