Viking Direct Reviews

Name: Viking Direct
Address: -, - -, Ashton Under Lyne
Rating: 1.21

1.2 Rating 305 Reviews

5 %

of reviewers recommend Viking Direct

1.2

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Viking Direct:

Viking is Ireland’s leading supplier of office supplies, we offer an extensive range of office supplies, first class customer service and unbeatable prices.Our range of office supplies includes everything from office furniture, computer desks, and filing cabinets to ink cartridges and office stationary. Whatever you need for your office, we’ve got it covered. Free delivery is available on all orders over €75, Visit our delivery page for more information on our same day delivery and next day delivery service. Browse our wide selection of office supplies and order online today. Viking has all the inspiration your office needs!

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Viking Direct 2 star review on 17th March 2022

Jitendra Patel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service!!!!! 6 orders placed in the last 3 months, problems with all of them, including the last one which is still undelivered after a week!! Customer services is a nightmare to get hold of and full of lies. No callbacks are honored, no apology is given and today they are experiencing an "Emergency Situation" and no live chat or calls are being accepted!! AVOID, AVOID, AVOID!!”

Helpful Report

Posted 6 years ago

“Viking took payment for an item they never sent... trying to get hold of someone to credit this back to us is proving difficult.”

Helpful Report

Posted 6 years ago

“Hopeless. They lost our delivery, placed a new order, then tried to charge us twice. Currently fighting off 7 day demand for payment. AVOID!”

Helpful Report

Posted 6 years ago

“Disgraceful customer service, call backs promised and get cut off when you have waited on hold for 30 mins. No response from Yodel couriers either. Our company will never use viking again as this is not the first time we have had issues with delivery and customer service.”

Helpful Report

Posted 6 years ago

“I would give -100 stars if possible. Viking business account. Deliveries often ended up next door, which is quite a walk. I ordered an item which was faulty, so a collecting and replacement was arranged. This should have taken place the next day but didn't. I chased and was promised delivery/collection 4 times by both Viking and Yodel, with the excuse from Yodel that 'they had a huge delivery backlog'. Yes, because you're incompetent. I gave up and cancelled the order with Viking, who contacted me the next day to say it was out for delivery. It was refused at the door. Two weeks later and I am still waiting for collection of the faulty item. I will never use Viking again, and will avoid any company I know used Yodel as their delivery service.”

Helpful Report

Posted 6 years ago

“Placed two orders at the weekend totalling £180, I get a call on Monday to tell me that I need to pay for my orders which are £3.49 each. Total shambles, have to wait 30 days for a refund. I have spent £000’s with this company and will now no longer give them any more of my business. Left me with no packing to process my own orders.”

Helpful Report

Posted 6 years ago

“I ordered toilet roll from Viking direct for next day delivery on November 23rd. Two weeks later it still hasn't come. I have received no response from their customer service team in the last week, despite multiple emails. I've paid in full. When I called them last week, when it was already a week late, they refused to refund me and assured me the toilet roll would be there that day. Literally the worst customer service I've ever had, they wasted my time and effectively stolen my money.”

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Posted 6 years ago

“we are a new customer and ordered some stationary at a cost of £38. All we received was a round tin of m and m chocolates. we have checked our order and it shows delivered so now we have the hassle of sorting this out. A very poor start for a new customer!!!!”

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Posted 6 years ago

“I would prefer not to give any stars at all. I never write revues but have been compelled to do so after the worst after sales service I have experienced in a long time. Failure to deliver, given different excuses. Finally got a replacement parcel without the promised free gift (because apparently I had already had one - in the lost parcel!!). Wrote to customer relations. No answer. Finally spoke to someone who promised a manager would call back that day. She was rude and surly in her attitude and I felt she was not intending to pass my request on. There was no call. I will not use this shoddy company again.”

Helpful Report

Posted 6 years ago

“Very unprofessional and untrusworthy! I ordered a HP printer for 260 € the 13th of November over the phone and was promised it would arrive the 16th of November with a compensation as they had made a mistake in the quote initially. The 16th of November I didn't receive anything and called them again and they promised again that it would arrive the 19th of November with the compensation, a money voucher and the invoice would be in the package. Today is the 19th of November and I receive a package - but and there was no compensation in the package nor an invoice and on top of it they sent me a printer for 60 € !! I called their customer service earlier today around 15:00 and the guy told me he would come back to me ½ hour later. It's been more than 3 hours now and he never came back to me. Their products might be good but if you look for a professional company that keeps their promises, look elsewhere! 1 star is too much for rating this company.”

Helpful Report

Posted 6 years ago

“Very poor service now that Yodel are the courier that delivers. Next day delivery tried to be made long past business hours. Will take my business elsewhere.”

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Posted 6 years ago

“If I could give them no stars I would full of lies STAY Away from them found a company in wexford that deliver to my door and way better product”

Helpful Report

Posted 6 years ago

“Horrible experience. I am trying to return an unwanted item for 4 weeks. They simply do not collect it and I am not getting refunded. Customer service is unhelpful and not truthful: I am promised to be called back, however noone calls. Next time I call them I am told that the customer service didn't put a note to call me back. Beware!”

Helpful Report

Posted 6 years ago

“Dreadful service. Supposed to have next day delivery still waiting a week later. When I call or use live chat the staff just lie and always say it is out for delivery and then it never turns up. They just wan to to get rid of you rather than solve your problem or give accurate advice. Use another company.”

Helpful Report

Posted 6 years ago

“The order they sent was wrong. Customer Service are not helpful, just redirected to supplier ukdirectdeliveryLeicester@officedepo.com. I have not heard back from the supplier. I would not recommend using Viking.”

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Posted 6 years ago

“A week later, still haven't received our item, just promises”

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Posted 6 years ago

“We have ordered twice with vikings this year and both times there was a problem with the delivery. We wont order again with them.”

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Posted 6 years ago

“Very very poor experience. I ordered a desk from them and I've had two failed delivery dates so far. This costs me both time and money. Viking used to be very good but as a returning customer after several years I will not be spending any more of my money with them. Customer services cannot actually give you any answers, it's pointless contacting them. Whether my order will actually show up or not only time will tell. How does this company keep trading? just look at the reviews, over 70% at 1 star at time of writting”

Helpful Report

Posted 6 years ago

“Last week, item ordered was delivered but was faulty. Phoned, told return would be organised, sent goods back. Wednesday this week item returned to me in my original packing. Phoned again, was put on hold (at 7p a minute) while agent consulted with her manager. Eventually told me another return had been arranged. It is now Friday pm and as the parcel is still here I phoned again ( still 7p a min) have now been told it will be collected next Monday or Tuesday! Will never use this company again and will advise my friends accordingly.”

Helpful Report

Posted 6 years ago

“Dreadful company to deal with. Sell goods they don't have in stock and take payment. Call to say they don't have the items days later and promise a refund. Three weeks later, 4 calls chasing and still we have no refund. They have £748.00 of our money. Call centre in South Africa are clueless and cannot/will not speak to their accounts department and cannot give us any indication of when we'll receive our refund. Avoid this company like the plague and use a local supplier.”

Helpful Report

Posted 6 years ago

Viking Direct is rated 1.2 based on 305 reviews