Viking Direct Reviews

Name: Viking Direct
Address: -, - -, Ashton Under Lyne
Rating: 1.21

1.2 Rating 305 Reviews

5 %

of reviewers recommend Viking Direct

1.2

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Viking Direct:

Viking is Ireland’s leading supplier of office supplies, we offer an extensive range of office supplies, first class customer service and unbeatable prices.Our range of office supplies includes everything from office furniture, computer desks, and filing cabinets to ink cartridges and office stationary. Whatever you need for your office, we’ve got it covered. Free delivery is available on all orders over €75, Visit our delivery page for more information on our same day delivery and next day delivery service. Browse our wide selection of office supplies and order online today. Viking has all the inspiration your office needs!

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Viking Direct 2 star review on 17th March 2022

Jitendra Patel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order GB004905886W 11 days and still waiting on my order which seems standard for Viking will just use Amazon moving forward.”

Helpful Report

Posted 5 years ago

“Abysmal. Ordered 3-drawer filing cabinet and they sent a 5-drawer. Instead of just replacing it with the correct one, we had to order again and get a refund for the first one. Payment was taken next day but refund took over a week, after two long and frustrating phone calls. These calls were premium rate and cost nearly £10. Avoid like the plague. Don't really deserve 1 star”

Helpful Report

Posted 5 years ago

“unhelpful and very rude customer service. really should train your staff in customer service skills”

Helpful Report

Posted 5 years ago

“As a company we decided to try Viking.... First order was 2 items on next day delivery. 1 item came the other didnt. Contacted Yodel they said Viking had not released it. Waited 6 days and then contacted Viking, they said it had gone...... but on Viking online it didnt say that it had been released!!! I was told that logistics would contact me by email today after they had investigated it. I dont think i will hold my breath....Somewhere this order has gone wrong, not a great start, a weak and flaky 'im sorry for the inconvenience.... I dont think they will get my repeat business”

Helpful Report

Posted 5 years ago

“Told my ordered had been delivered - but nothing in sight. After calling their helpline (0844 so at a cost) was eventually told a neighbor had signed for it - they had no idea which address, just a name. Why there had been no card, or record of where it was delivered, I don't know. The customer support person couldn't care less. I think they should make clear that delivery cost includes the price of a call to get a clue about the mystery destination of your product.”

Helpful Report

Posted 5 years ago

“One of the worst companies ever...still chasing my refund for something that was returned (collected by them) over a month ago...they supplied faulty Samsonite bag ..couple of emails and phone calls and they say it’s been refunded...yet to see it..will be filing complaints..will never shop with them again and warning other people to stay clear of this company!”

Helpful Report

Posted 5 years ago

“I ordered a Filofax refill on 29th September and was told that it was despatched on 4th October... it didn't arrive so I rang customer services who told me the item was out of stock until 14th October. I am still waiting!!! Pigeon post would have been quicker!”

Helpful Report

Posted 5 years ago

“Ordered item 1 month ago. No news, no delivery, order marked as ordered.”

Helpful Report

Posted 5 years ago

“Bad Customer Service The website, products and cost is very good. However your customer service is outright awful. I first placed an order, recieved a confirmation email and my account showed the order as complete however the items never arrived. I called customer service to be advised that the orde rhad been cancelled, yet at no point were we contacted to advise this and the website still shows my order as completed. I raised this to customer service and very short and rude staff explained there was no order and no charge so all is fine. I requested an email to confirm no order and no charge (for my accoutns team) and was advised they cannot do this, 5 mins later I did get an email. I then place a new order, and noticed the dleivery address was missing a 1 and was showing 2 not 12. I immedietly called your customer service and after another rude interaction I had this changed, I then asked for an email to be sent to confirm to which they advised they cannot send emails. I advised I received one earlier and they agreed and sent an email. After an hour I had not recieved the mail so I called back through, I am currently on hold (15mins) I have now been advised you cannot change delivery addresses? I have been tranferred twice and am waiting to speak to the delivery team. I would actively advise people not to order from yourslevs due to the customer service provided. A simple problem should have a simple solution, almost 3 days after my intial order for next day delivery I am no closer to getting the items I have ordered.”

Helpful Report

Posted 5 years ago

“Very annoying and unprofessional customer services. - They have been chasing for the payment to me which is already paid. Before I pay I requested a copy invoice at least 10 times. I spoke to the customer team, chatted online and finally, I get a link for the invoice and paid within 2 working days. After I paid and emailed them proof of payment, they sent the debt to the legal team. I spoke to the legal team and explained everything, and they said everything is ok and they will contact Viking and if needed they will come back. However legal team never came back and I got an email from Viking today the bill is not not yet paid. What kind of genious work in Viking I am really wondering.”

Helpful Report

Posted 5 years ago

“DO NOT USE - they approved the order, authorised payment [according to my bank] but then said it was cancelled and payment never went through. Not only was it a shambles but their staff have no clue what they are doing, they emailed to say they called but sat next to my phone I know this not to be true....they still have my funds on hold and it will take a while for them to be reversed! USELESS - NO COMPLAINTS DEPARTMENT - PATHETIC RESPONSES - NO-ONE ONCE TRIED TO SOLVE THE ISSUE OTHER THAN THE TAKE PAYMENT TWICE?!?!”

Helpful Report

Posted 5 years ago

“worst company I've ever dealt with. Very poor website, no way of tracking your order and unhelpful customer service.”

Helpful Report

Posted 5 years ago

“What a shambles. Order paper and printer toners. Paper and a free gift turned up the next day, and as the toners were being shipped by the supplier i expected another delivery. One week on and calling customers services to see where my delivery was. After 40 mins with them trying to sell me more toners whilst they track where my order ones were a manager told me the courier would deliver that day. Still no toners so can only assume the customer services manager was dishonest. Called again the next day only to be told the toners were on back order. I asked them to cancel the order to which they replied they could not because I had ordered online. Asked for the complaints department only to be told they are the complaints department. Again a dishonest response I think. I shall now find another stationary provider as the dishonest responses do not build trust.”

Helpful Report

Posted 5 years ago

“They used to be a good company to do business with, but their invoicing system which is recent is a joke. They send an email and you have to log into their site just to get your invoice. This is poor and leads to confusion. What is so hard to send an invoice as an email attachment or simply put one in the box with the goods like you used to. I avoid using them as much as possible”

Helpful Report

Posted 5 years ago

“Worst customer service department, left on hold extensively, call centres in South Africa and Romania with bad phone lines, i waited seven days for my 3 orders to arrive (all confirmed accepted by email and showing as confirmed on my account, when i phoned them to enquire i was told none had been processed and i would have to pay by Bank transfer even though they had excepted all my card payments without comment? i have now cancelled orders in excess of £4,000??”

Helpful Report

Posted 5 years ago

“Viking direct have the worst customer service I have ever experienced, they claim they offer ‘hassle free returns’ this is far from the truth. They claim they have a pick service that will collect your order for a return, however over a week has passed and they claim they will come the following working day, yet the collection service have still not come to this day. Honestly terrible”

Helpful Report

Posted 5 years ago

“Very poor service and no interest in rectifying its own admitted error. Would never use Viking again.”

Helpful Report

Posted 5 years ago

“They used to be great Awful customer service, Order placed over a week, wrong items delivered, arranged collection failed and no one turned up to collect, Cancelled all outstanding orders. Avoid”

Helpful Report

Posted 5 years ago

“Shocking bad customer service, fail to comply with GDPR, aware of GDPR obligations yet just say the problem will be resolved next year. Over priced products, can but many of the products in the local supermarket for considerably less. Carelessly sending out 10 magazines per year despite the many in the world declaring an environmental emergency. FAIL”

Helpful Report

Posted 5 years ago

“They used to be great now I am going elsewhere. Suddenly prices have really increased, deliveries are delayed or disappear.”

Helpful Report

Posted 5 years ago

Viking Direct is rated 1.2 based on 305 reviews