Vileda Reviews

Name: Vileda
Rating: 4.32

4.3 Rating 860 Reviews

83 %

of reviewers recommend Vileda

4.3

Based on 860 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

0117 330 2277

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item received is faulty, and supplier is not good enough to resolve the problem. Still awaiting for out come. One thing is sure never will buy VILEDA product again online. VERY VERY POOR CUSTOMER SERVICES.”

Helpful Report

Posted 5 years ago

“Goods fine but delivery time very poor - had to wait a week and ‘phone twice!”

Helpful Report

Posted 5 years ago

Hi Janet, We are sorry that you have encountered a problem with your delivery. One of the products got lost in transit so we had to resend the whole order, apologies it took longer than usual. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 5 years ago

“I ordered the Vileda 3 way action broom and got the Vileda Dua Active broom instead. It seems we can put men into space and onto the Moon but somebody cannot process an order correctly.”

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Posted 5 years ago

Hi Anthony, We are sorry that you have encountered a problem with your order. I can see that you have now spoken to a member of our customer care team and that the issue is being resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 5 years ago

“The Vileda broom is faulty, there is a tear in the part that is supposed to collect dust.”

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Posted 5 years ago

Hi Komal, We are sorry that you have encountered a problem with your DuActiva Broom. I can see that you have now spoken to a member of our customer care team and that the issue is being resolved. If you have any queries please do not hesitate to contact us on 0345 769 7356. Thanks, Vileda UK

Posted 5 years ago

“The washing line spike has broken in the ground and now I cant extract the pole from the spoke to replace the spike leaving me without a washing line”

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Posted 6 years ago

“I love Vileda's products and I was always happy with them. I have ordered spray mop recently to replace old one which started leaking after 4 years. The new came and was already leaking when I pour Vileda detergent in it. I sent email to Vileda few days ago and I am still waiting for reply.”

Helpful Report

Posted 6 years ago

Dear Marketa, We apologise you are not completely satisfied with the mop you received. Should you wish to get a replacement, please let us know on support@laundrycompany.co.uk and we will be more than happy to help. Kind regards, Customer Service Team

Posted 6 years ago

“Brooms arrived in a damaged condition due to them being sent out assembled instead of sending the handles and heads seperate. As a result, the carrier broke the brooms in transit.”

Helpful Report

Posted 6 years ago

Good afternoon, We're sorry that you have encountered a problem with your order. I can see that you have previously spoken with a member of our team, and I hope you are now satisfied that the problem has been resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DF Sales

Posted 6 years ago

“Spam emails from a third party after order. So my data has been shared with another company (reviews.co.uk). I'm quite unhappy.”

Helpful Report

Posted 6 years ago

We’re sorry that you are not happy with the emails you have received after your purchase from us. Reviews.co.uk is as platform which we use so that customers can post a review on to this site and highlight the experience they have had. I can assure you that we take all of our customers information with the highest security and would never share your details with anyone other than who is specified in our privacy policy which you can find here https://shop.vileda.co.uk/privacy-policy. The information you have received from reviews.co.uk will only ever cover content relating to the Vileda brand. I can also confirm that reviews.co.uk do not pass any data we share to anyone else, nor do they send any further automatic emails once a customer has been sent a review invitation. If you would like to review their privacy policy and t&c this can be found here https://www.reviews.co.uk/front/privacypolicy https://www.reviews.co.uk/front/termsconditions If you would like to discuss any of this further, please do not hesitate to get in touch with us, our customer care team on 0345 769 7356. Thanks, Vileda UK.

Posted 6 years ago

“It is regrettable to have to rate an experience as poor as I approve of Vileda as a brand. I did not receive confirmation of my transaction or delivery notice from Vileda, I called and one of your helpful staff indicated all was ok and on its way. When I did then finally receive the products which did not arrive on one working day as promised, both the broom handle and dust pan handle had been damaged in transit with a kink in the metal, very disappointing.”

Helpful Report

Posted 6 years ago

“next day delivery? I was not told the item was not in stock nor any information of a delivery date. most mail order companies let you track your item. after one week I rang up and was told about the situation. poor service!”

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Posted 6 years ago

“Nothing wrong with product,but liquid had leaked out of some of the bottles,and the result meant a very messy parcel.”

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Posted 6 years ago

“the grove of the spade does not pick up the dirt well! it picks some of it and the other goes underneath it! very disappointing.”

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Posted 6 years ago

“Ordered mop and bucket which arrived as promised but also ordered extra mop heads which have still not arrived”

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Posted 6 years ago

“All the bottles had leaked, the carrier did a fantastic job of repacking the bottles but I suggest the top of the bottles should be taped. Otherwise the product is great, I use it every day, my floors look fantastic”

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Posted 6 years ago

“I had No confirmation email direct from vileda and no reply from my query so No communication from company selling product ! and after ordering over weekend i recieved it tues - so not next working day ! Left dissapointed.”

Helpful Report

Posted 6 years ago

Good afternoon, We're sorry that you have encountered a problem with your order confirmation. I can see that you ordered the product on a next working day delivery over the weekend which would make the next working day a Tuesday. If you have any further queries please do not hesitate to contact DF Sales on 0117 330 227. Thank you, DF Sales

Posted 6 years ago

“Nothing went wrong the service was perfect.”

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Posted 7 years ago

“This was my second order within a few weeks. I had bought a mop and additional head for home and I repeated the order for work. My mop and refill were fine, the product and quality I was expecting. This latest deliver for my work contained the wrong mop. I had ordered the adjustable length style and I received the fixed length. Of course, I was not expecting the order to be wrong and I did not notice until I dunked the mop into the bucket at work. I'm very disappointed, the long adjustable mop makes the work easier, and I particularly wanted this style. But I'm stuck with it now, and very time I have to use it I will be remembering I did not want it. I'm a bit fed up”

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Posted 7 years ago

“It definitely cleans up the dirt but you need some good strength to squeeze out the water using the wringer (not as easy as shown on the TV)”

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Posted 7 years ago

“You have asked for a review but I it hasn't even been delivered yet. How am I supposed to know? Didn't even know I was buying from Vileda!”

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Posted 7 years ago

Vileda is rated 4.3 based on 860 reviews