Name: Vileda
Rating: 4.32

“The products were fine but sadly packed so badly the bottle of cleaning liquid split and leaked over the replacement mops. I did email Vileda but no response to date.”

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Posted 4 years ago

“items required did not arrive for over a week after paying for next day delivery”

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Posted 4 years ago

“No problem with the actual product. However on delivery, items arrived wrapped in bin-liners and tape, no box. Cleaning fluids had leaked 10% in transit.”

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Posted 4 years ago

“I've bought two different types of Vileda cloths, trying to get ones that were sold in Waitrose. Neither of those I bought recently, were anything like the quality of the ones sold in Waitrose a few years ago. Vileda don't seem to sell cloths in supermarkets any more. It would be good if I could get small samples of all the clothes you sell ... otherwise, it is just a very expensive experiment!”

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Posted 4 years ago

Hello, We are sorry to hear that you feel the quality of Vileda cloths has deteriorated, we can assure you the production of our cloths hasn't change so we would like to see what went wrong. Please contact our customer care team on 0345 769 7356 or email customercare.uk@fhp-ww.com so we can rectify this issue for you. Thanks, Vileda UK

Posted 4 years ago

“Already reported the badly ravelled lines which took at least 2 hours to unravel. The winding mechanism is not working. Phoned your Customer Service who requested I send an email and picture to “support@laundrycompany.co.uk”....this I have done and will hopefully get a response. All very inconvenient as I was really looking forward to using my new rotary dryer, have piles of laundry waiting to put out!! Would appreciate some action on this..Thank you.”

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Posted 4 years ago

“The products are good and the website also... but I ordered and paid for 2 items that I was notified had beed dispatched and I still haven’t received them 8 days later despite sending an email to support 2 days ago and not receiving a response... not very good!”

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Posted 4 years ago

We are sorry that you have encountered a problem with your order. I can see that a member of our customer care team has contacted you and that the issue is being resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 4 years ago

“I purchased a retractable washing line from Vileda. I paid postage and package for next day delivery, waited in all day...no delivery! Rang the customer services to be told the item would be delivered sometime during the week. That is not good enough for me. I refused delivery from Royal Mail and am awaiting a refund from Vileda. Would definitely not use this company again, not just because if the poor delivery but because of the way I was dealt with when I made enquiries from customer services.”

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Posted 5 years ago

We are sorry that you have encountered a problem with your order. I can see that you have now spoken to a member of our customer care team and that the issue is being resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 5 years ago

“The website was very easy to use and clearly laid with clear descriptions of all the products”

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Posted 5 years ago

“I would have given the turbo mop and bucket 5 out of 5 but the price l paid was a con, l paid £27 with a 20% discount, and Argos and Robert Dyas are selling the same Mop & Bucket for £19.99 the mop is brilliant but the price is a con”

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Posted 5 years ago

Hi Carol, We are sorry to advise that we have no control over the pricing of the products with different retailers, we advise a recommended retail price but the retailer then decides on the price that they charge. The current price on our online shop is the RRP. I can see that you have now been contacted by our customer care team, if you have any further queries please do not hesitate to contact us. Thanks, Vileda UK

Posted 5 years ago

“Advert said 20 % discount with spring2019 input at checkout, there was nowhere to input this code so there this was not available, surely this is not legal!”

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Posted 5 years ago

Hi David, The "Spring20" promotional code can be inputted here- https://shop.vileda.co.uk/checkout/cart for 20% off during the promotional period. For any further questions please do not hesitate to contact the Vileda customer careline on 0345 769 7356. Thanks, Vileda UK

Posted 5 years ago

“Disappointed very flimsy only worth what I’d paid don’t expect it to last long.”

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Posted 5 years ago

“Great service,unfortunately part of the handle of the mop was missing unable to use yet”

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Posted 5 years ago

Hi John, We are sorry to hear that your mop was missing a handle. I can see that you have now spoken to a member of our team regarding this issue and I hope you are satisfied that the problem has been resolved. If you have any further queries please do not hesitate to contact us on 0345 769 7356. Thanks, Vileda UK

Posted 5 years ago

“Have been disappointed with my purchase. The handle won't extend. It just unscrews from the head. The first day the customer service didn't respond after i looked on line & found that this was a common fault with this mop. When making contact with customer service the next day, the lady told me she had never heard of this issue! Now i have to video the issue, not easy on your own , or send it back! So, i have to pack up a mop & return, instead of just being sent a replacement & handing the defective one over. I generally like Vileda stuff, but the service is a bit off”

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Posted 5 years ago

Hi Mark, We are sorry that you have encountered an issue with this product, the handle can be extended in three separate sections (rather than from the head). After discussing this with our support team, the reason for the video request was to ascertain if the product was at fault or we could advise the correct way to extend. We are not aware that this is a widespread issue and we are keen to assist you or replace the product if necessary. Please can you contact us on 0345 769 7356 at a time convenient to you, to enable us to help. Thanks, Vileda UK

Posted 5 years ago

“I love the product but the only option for delivery was the £4.99 next day delivery option. It took nearly 4 days for my product to arrive.”

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Posted 5 years ago

We are sorry that you have encountered a problem with your order. I can see that a member of our customer care team has contacted you. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 5 years ago

“Very slow delivery. Stated on site & confirmation email that it was next day delivery. Took 5 days to arrive. I wont be buying off the website again. Packaging was poor - black cling film type material”

Helpful Report

Posted 5 years ago

We are sorry that you have encountered a problem with your order. I can see that a member of our customer care team has contacted you. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 5 years ago

“WE RECEIVED 1 MOP HEAD AND PAID £11 + FOR IT”

Helpful Report

Posted 5 years ago

We are sorry that you have encountered a problem with your order. I can see that you have now spoken to a member of our customer care team and that the issue is being resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 5 years ago

“Goods received in good order & up to standard.”

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Posted 5 years ago

“Paid for next day delivery but took 2 days also on packets refills have Blue side mine are all white?”

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Posted 5 years ago

We are sorry that you have encountered a problem with your order. I can see that you have now spoken to a member of our customer care team and that the issue is being resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 5 years ago

“i`d like to review this product but as it hasn`t arrived yet i am not able to”

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Posted 5 years ago

“Not the mop I was expecting thought I had ordered the Turbo Super Mocio Microfibre & Cotton. Also took over a week to be delivered! It had on the label next day delivery 31st July 2018. We try mop later today hope it’s as good as the one I wanted.”

Helpful Report

Posted 5 years ago

Dear Linda, We are sorry that you have encountered a problem with your order. Our courier had a problem, causing delays to your order. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Vileda Reviews