Vinomofo Reviews

Name: Vinomofo
Address: Suite 103, Level 1/204 Ingles Street, Suite 103, Level 1/204 Ingles St, Port Melbourne VIC 3207, Victoria
Rating: 4.67

4.7 Rating 1,085 Reviews

93 %

of reviewers recommend Vinomofo

Company Reviews

Metrics

Info

4.7

Based on 1,085 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1800 663 419

Email:

team@vinomofo.com

Location:

Suite 103, Level 1/204 Ingles Street,
Suite 103, Level 1/204 Ingles St, Port Melbourne VIC 3207
Victoria
3207

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting on my order placed on 21st March. Ordered for a party, hoping it will arrive soon. Other than that, happy with the experience and happy to change the rating later if everything works out.”

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Posted 2 years ago

“Still waiting at day 16 for my order. Extremely slow service.”

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Posted 2 years ago

“Still waiting on wine… two weeks of waiting. Wish I had known when I ordered. More communication would have eased my mind - worried I’ve been scammed because it’s my first order. I know there are postal delays, but I’ve heard nothing. Silence.”

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Posted 2 years ago

“Ordered on 11/9. No wine yet I understand delays but also no updates re my order. Need more communication”

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Posted 2 years ago

“I haven’t received my order as yet. It’s due next week some time. But I can’t comment at this stage until I receive it Cheers Joe”

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Posted 2 years ago

“Delivery took over a week and one of the cases of Yarra Valley Pinot Noir will need to be returned due to customer dissatisfaction.”

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Posted 2 years ago

“Ordered two six packs three weeks ago have only received one , so disappointed with the service thus far.”

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Posted 2 years ago

Hi Greg, Thanks very much for getting in touch, and we are sorry about the delay with your order. AusPost are well and truly under the pump at the moment, with everyone ordering online and a cut back to the amount of staff they can have in their facilities they are experiencing significant delays. What we are noticing is that AusPost are not scanning our parcels when they leave our warehouse, with the next scan happening when they are just about to be delivered. So while it can look like nothing is happening, please feel very reassured that your wine is on it's way and should arrive soon. Once again apologies for the delay, and if you're order hasn't arrived by the end of the week please let us know by contacting team@vinomofo.com. Otherwise I hope you enjoy the wine when it arrives. Regards, Vinomofo

Posted 2 years ago

“Delivery time too long . Took almost 2 weeks. Missing an event I had at home with guests”

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Posted 2 years ago

“Very disappointed with quality of wine offered in two different 'mixed' dozens. Not considered value for money. Harassed once order was placed with an overload of emails and pop ups of offers.”

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Posted 3 years ago

“Wines are hit and miss and too Many bad wines are turning me off it”

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Posted 3 years ago

“Transport Company Australia Post is letting down what has otherwise been a good service.”

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Posted 3 years ago

“Avoid the mystery box. Good site and shopping experience, the delivery is quick and the support seemed very responsive. However, for me the wines are very poor. In my mystery box I got 3 bottles of the same Shiraz thats almost undrinkable. Maybe I’ll cook with it or something.”

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Posted 3 years ago

“I hate it when I buy a black label product that I have already purchased previously. You should be able to let me know that I have already bought a product previously.”

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Posted 3 years ago

“Delivery didn't turn up when it was scheduled.”

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Posted 5 years ago

Vinomofo is rated 4.7 based on 1,085 reviews