VIP Holiday Booker Reviews

Name: VIP Holiday Booker
Address: Poljicka cesta 20A, Split, Croatia, Split
Rating: 4.80

4.8 Rating 1,892 Reviews

99 %

of reviewers recommend VIP Holiday Booker

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Phone:

+38521 274 401

Email:

info@vipholidaybooker.com

Location:

Poljicka cesta 20A, Split, Croatia
Split
HR-21000

VIP Holiday Booker 4 star review on 30th September 2023

Anthony Horvat

VIP Holiday Booker 5 star review on 30th September 2023

Tesco Porter

VIP Holiday Booker 5 star review on 23rd September 2023

Daniel Heitmann

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kommunikation gut. Service gut. Abwicklung gut. Preis sehr gut.”

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“Der Ablauf hat von Anfang bis zum Ende perfekt funktioniert. Die Villa war ein Traum und das Service vor Ort war sehr gut. Die Kühlschränke waren bei der Ankunft leider nicht eingeschaltet sonst war alles sensationell!!!”

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“Seule remarque, il manque dans l’annonce qu’il y a 73 marches pour atteindre la maison. Autrement emplacement parfait, magnifique villa, à recommander. Correspond à l’annonce.”

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“Unterkunft hält alle Versprechen. Der 5. Stern fehlt weil Jaccucci nicht funktioniert hat”

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“Hello Overall, we were really impressed with the Villa, very spacious with comfortable beds and good quality of bedding. The pool was gorgeous although a little cold for the first few days. It was spotlessly clean and very good quality of fixtures and fittings. A few of us got bitten on the first night but Bojan came along with items to mitigate the risk of bites which was very nice of him. We would definitely recommend this villa! We think you will find our critique helpful rather than negative to avoid other guests experiencing some issues so please see this as constructive criticism: Dripping lights outside which Bojan was aware of. Door handle of one of the bedrooms was broken Temperature of the air conditioning was so hot on the first night and we had no instructions on how to cool the whole house making our first night sleep very uncomfortable. There was no note of the Wi-Fi infact a short document detailing useful information would be helpful, and we had to call Bojan on 2 occassions. No Information/local amenities info/taxi or boat service so a welcome pack would be good to also include local pharmacies or medical centre and definitely the check out procedure. Also what to do with rubbish as we didn’t know which bin to use. Coffee machine was faulty No Kettle to heat water for tea or coffee No small sharp knives No Tea towels/cleaning clothes Train line was a surprise Constant Drain smell in back 2 bedrooms Tables not big enough for 12 but was okay for us as we were only 5 Need more small tables round pool especially for big parties. Front single gate - unable to lock it for security. We hope you find this information useful.”

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“Top Location, es hat rundum alles gepasst, am besten ist die Taverne! Als Verbesserung würde ich den Gameroom und das Fitness renovieren, diese Räume sind nicht mehr sehr einladend. Alles andere ist Top, sowie auch die Betreung vor Ort.”

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“Everything was fine during our stay”

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“The communication with the agency was very good. They gave us recommendations for restaurants and day trips. Thank you very much!”

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“Communication was quick and efficient, very helpful staff!”

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“Eine wirklich tolle Service von dem Agenten und Villa Manager, wir wurden gerne mit Ihnen wieder arbeiten.”

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“Vrlo dobra agencija s velikom ponudom vila.”

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“Very good service!”

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“Great communication during booking process and prior to check in. However we were disappointed with the checkin process. We were told that we would be met at the property in person and be provided with instructions of how everything worked but no instructions were provided how or when this would happen. In reality we arrived at the property albeit early and had no idea what do next. When we contacted the number provided, which was to be fair answered promptly, we were told the property was unlocked. Our next and only face to face meeting was 3 days later when a representative arrived at the villa to collect the visitor tax. The representative of VIP Holiday Booker was available via a mobile number and we did have occasion once to contact them during our stay when some of the lighting in the villa failed. They responded promptly to our message and provided advice as to how to remedy the situation.”

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“buchung war unkompliziert und schnell. vor ort liess der service leider zu wünschen übrig. bei ankunft keine pooltücher, bis ende unseres aufenthalts, kam niemand vorbei, obwohl der pool an den wänden grün wurde und wir mehrmals nachgefragt haben, wurden wir immer wieder vertröstet.”

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“Very good support service”

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“Das Appartement schön eingerichtet und hat einen phantastischen Ausblick. Schade war es, dass vor Ort niemand ein Wort Deutsch oder Englisch gesprochen hat, so konnten wir nichts fragen. Bei über 1 Woche Aufenthalt sollten zudem die Handtücher mal gewechselt werden. Ansonsten haben wir uns sehr wohl gefühlt.”

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“Die Agentur war sehr professionell und alle Arbeiter freundlich und hilfsbereit!”

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“Wunderschöne Villa, leider war die Kaffeemaschine kaputt, es gab nur drei Weingläser für sechs Erwachsene, Küche mit Utensilien eher dürftig ausgestattet im Vergleich zu anderen Häusern , Pool Liegen sehr unbequem”

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“VIP Holiday Booker was very helpful although a bit slow to respond on queries before the stay. Their prices were generally higher for the same tour or service that you can get elsewhere. In General there does not seem to be much regulation on price control in Croatia in general. I booked everything through this company including car rental which has not gone smoothly. The car was booked with full insurance and zero excess. We unfortunately had an accident at the villa where the car hit the gate. Firstly the owner charged me 200 euros to just get a strip of paint claiming that the whole gate needs to be painted, I wonder if this was done and if someone (Tour Company) can show me the evidence of full gate painting! Then came the bigger disaster that I have been charged multiple sums to my credit card since we left, by the car rental company (Uni Rental) despite having "Full Insurance" without any excess. The irony is that the only two people reluctantly contactable are the agent at the return location and VIP Tours Office. Despite numerous assurances, no one has contacted me by email or phone to explain the reason. Very bad service and a rip off on part of the companies!!!”

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“For the price I thought the apartment was quite nice. I would be willing to pay more to have some of the basic necessities included for convenience purposes such as dedicated hair dryer and a working clothes iron and ironing board as well as body wash for the shower and soft towels. Otherwise the apartment was clean and nicely decorated.”

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VIP Holiday Booker is rated 4.8 based on 1,892 reviews