VIP Premium Vaping and E-Liquids Reviews

Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

4.5 Rating 2,555 Reviews

87 %

of reviewers recommend VIP Premium Vaping and E-Liquids

4.5

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
Manchester
BL9 5BW

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VIP Premium Vaping and E-Liquids 5 star review on 9th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was placed in November and my liquids have still not arrived!”

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Posted 6 years ago

“Really disappointed. Despite following the on line set up instructions the device leaves liquid spirting out the top. The metal component gets really hot after a couple of button depressions. Would not recommend.”

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Posted 6 years ago

“Only worked for 3 weeks the wouldn't charge past 40%.”

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Posted 6 years ago

“I don't order any e-liquid from VIP ANY MORE as they stopped doing them all so now I have found a new supplier Vampire Vapes in Darwen Guys very good get on it”

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Posted 6 years ago

“I ordered ten motives cartridges as it was supposed to be compatible with the vip they wasnt so I was sent a ten motives starter kit not same quality not the same amount of vape really rubbish false advertising”

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Posted 6 years ago

“Was broke the machine”

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Posted 6 years ago

“Terrible two faulty vypes over 70.00 won't exchange”

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Posted 6 years ago

“Battery never worked from day one”

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Posted 6 years ago

“Liquids are fine no issues at all there. Vape pen itself has broken countless times and they refused to take it back and fix it. Rang the customer service line who just told me to take it back to the kiosk i bought it from which were the ones refusing to refund or replace despiteit being broken. I will continue to use the liquids but the pen has been a waste of 30 quid and ive since had to spend more money to buy one elsewhere”

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Posted 6 years ago

“Delivery took 9 days when it should have been 3-5”

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Posted 6 years ago

“1 star because there is not a zero option available. I've been a VIP customer for nearly 5 years without any problems. I still have not received my latest order dispatched 18/12/18. I will detail this in a separate email soon. I would add a photo but it would be blank!”

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Posted 6 years ago

“Cant use product as you cant supply clearomizers for it. H2 phaeton. Not good as now have to buy a complete new set of different product from somewhere else.”

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Posted 6 years ago

Dear Mr Mason, Thanks for taking the time to leave a review! As previously advised, we were temporarily Out of Stock of our Clearomizers. I am pleased to confirm that the BVC Airflow Clearomizer is available for purchase online: https://www.vipelectroniccigarette.co.uk/clearomizer-tanks/product/h2-bvc-airflow-clearomizer We also have the BVC Glassomizer: https://www.vipelectroniccigarette.co.uk/clearomizer-tanks/product/ets-bvc-glassomizer I hope this helps! If you have any further queries please contact the VIP Customer Care team on 0161 413 0370. Kind Regards, Daisy VIP Customer Care

Posted 6 years ago

“appalling i ordered 2 cartomiser packs on the 3 for the price of 2 offer only to be told i should have ordered 3 then i would have got the third for free tried to ring no reply emailed only to be told too late sucker”

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Posted 6 years ago

Dear Mr Lever, Thanks for taking the time to leave a review. I am very sorry to hear that you was unable to take advantage of the '3 for 2' offer. This offer requires the customer to place any 3 bundles of cartomizers in your basket and the system will deduct the cost of one of them! As you only placed one bundle in your basket unfortunately you was not eligible for this offer. Please keep an eye out on our website for new exciting upcoming offers to take advantage of! If you ever have any queries about how to use our offers, please do not hesitate to contact the Customer Care team via email admin@vipcig.com or give us a call on 0161 413 0370. Kind Regards, Daisy - VIP Customer

Posted 6 years ago

“Excellent service as always, many thanks”

Helpful Report

Posted 6 years ago

Thank you very much for taking the time to write such a positive review about your VIP experience! We aim to provide the best service and get your order to you as quickly as possible. All feedback is very greatly appreciated. If you ever require any advice or assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or email admin@vipcig.com. Kind Regards, Hannah – VIP Customer Care

Posted 6 years ago

“I purchased the tester packs as they were cheapest but when I read the info I wasn't aware that when I received the order the date was very short on them. I order 2 of each as well which last me months, I told VIP what happened just to be told yes that's the tester packs and they have short dates but you can use them 3 months after out of date. Not happy when I buy items that the date is nearly over and I doesn't say in description very bad advertising now I'm stuck with gaping out of date products. THANKS VIP.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were not happy with your purchase. To confirm the Cartomizers have 2-3 months Best Before date. The BB date is used as a stock rotation purpose and are not out of date. Majority of the time a 5 pack of cartomizers are used within a week, this is the current batch we are on and have to go through the batches in date order. Apologies if this was any inconvenience to you.

Posted 6 years ago

“Wrong item sent out, and what WAS sent out had been tampered with. Neither did they have what I wanted in stock. Had to go elsewhere. Disappointed...”

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Posted 6 years ago

“Hi. I buy 1 pack Aspire BVC Coil Pack but all done for a week same coil I used just 1 day.I dont now what wrong with that but I so sad. 1 year ago I buy same one and used good for 1 month. Everyting else okay battery and E-liquid.”

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Posted 7 years ago

“had a very bad experience on ordering this website, product descriptions are not clear and the customer ends up ordering a incompatible product and then the customer ends up paying for the return postage. Delivery - Though the website states Free delivery (Royal Mail 1st Class), it is actually not, no tracking number will be provided and it took 3 days (ordered on Monday) to arrive. AVOID BUYING HERE ! ! ! !”

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Posted 7 years ago

“I purchased a vip vaper cost me 65.00 from your stall in Beaumont leys after 4 days it wouldn’t charge so I took it back and the battery was replaced 7 days later the dialogue didn’t work and the charge was very weak I was told to go to the highcross to sort it as I found out the first time I returned the sales rep didn’t put my receipt in the box so it sat still boxed and I can’t use it you were recommended to me for a decent product never again your reps have a very unuseful attitude”

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Posted 7 years ago

“Product still hasn't arrived.”

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Posted 7 years ago

VIP Premium Vaping and E-Liquids is rated 4.5 based on 2,555 reviews