VIP Premium Vaping and E-Liquids Reviews

Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

4.5 Rating 2,555 Reviews

87 %

of reviewers recommend VIP Premium Vaping and E-Liquids

4.5

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
Manchester
BL9 5BW

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VIP Premium Vaping and E-Liquids 5 star review on 9th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for my products I have received nothing as yet”

Helpful Report

Posted 7 years ago

Hi there, I'm sorry to hear your order hasn't arrived yet, due to the weather over this past week we have experienced some delays and I apologise for any inconvenience this may have caused. Your parcel will be with you soon. Kind Regards Alex, VIP Customer Service

Posted 7 years ago

“Well I still haven’t received my vape liquid I ordered last week. And the last few times it’s been delivered I’ve had to order a re delivery as I’ve been out at work as I have a 9-5 job”

Helpful Report

Posted 7 years ago

“Still haven’t received my order.”

Helpful Report

Posted 7 years ago

“My package never arrived. I asked for an update but never heard back”

Helpful Report

Posted 7 years ago

Hi there, I'm sorry to hear you have had issues with your recent delivery. please contact us on 0161 413 0370 and our customer care team will be happy to help. Kind Regards Alex, VIP Customer Service

Posted 7 years ago

“Have tried unsuccessfully to obtain two silver 1100mAh batteries to replace our ageing original batteries. Your Rugby kiosk had advised us on numerous occasions that despite him ordering them week after week you have failed to send them with his weekly orders. This had been going on for at least 6 weeks, each time costing us fuel and parking expenses on each ocassion. He said the only batteries of this type he has are pink in colour definately not what I want. We have been very patient with him and believe he has tried his best to get them for us but enough is enough. Very poor supply service to your customers.”

Helpful Report

Posted 7 years ago

“I have tried to email to get in touch with someone for a refund as the product was not what I expected. I have not received a response. The Customer service is pretty poor.”

Helpful Report

Posted 7 years ago

We are very sorry to hear that you have experienced some issues. Please can you contact our VIP care team on 0161 413 0370. And one of our VIP Care team will be pleased to assist you with any issues.

Posted 7 years ago

“I only ordered 4 boxes and the first box I opened had a cartomizer that did not fit the battery. I thought it was because I had not ordered for a while so set out to get a new battery. I ended up spending an extra £23 because of the faulty cartomizer. I will not be ordering again.”

Helpful Report

Posted 7 years ago

“Only after 2 days got error message max puffs will not clear even tries help line VIP still not resolved Now VIP advising to take device to VIP store t”

Helpful Report

Posted 7 years ago

Hi There, I'm sorry to hear you are having these issues with your device, If you are not able to take the device to a local store for them to inspect then please contact our customer care team on 0161 413 0370 and we can arrange to get the device returned to us so we can take a proper look and resolve any issues you may have, I know this may be a slight inconvenience but we will do our best to work quickly and efficiently to get your device back up to standard, failing this we will exchange the device for a new one. Kind Regards Alex, VIP Customer Service

Posted 7 years ago

“found vaping very poor having vaped for 3 years found this not good enough for even a spare dont use it but then it was cheap”

Helpful Report

Posted 7 years ago

“second email today yet to receive my order”

Helpful Report

Posted 7 years ago

“I ordered Two VIP Mini E-Cigarette Base Kit and one works good the other one started to not work very good, it would run out of charge as the light would not extinguished plus all the writing on it came off and it leaks. I have emailed many time but nothing has been done.. very unhappy customer”

Helpful Report

Posted 7 years ago

“Still not received my order even though you have taken my money 1-2 dy delivery its been5 and still not got it”

Helpful Report

Posted 7 years ago

Hi there , Thank you for your feedback . In order for me to assist you further, please could you email me directly at , reviews@vipcig.com with your order number. Kind regards, Kate

Posted 7 years ago

“Erm... I have not received my order as yet, so an update would be good... Thank you”

Helpful Report

Posted 7 years ago

“i ordered 50 coffee and received cherry! Sent email to customer services and days later still not had a response. Very disappointing!”

Helpful Report

Posted 7 years ago

Hi there , Thank you for your feedback . In order for me to assist you further, please could you email me directly at , reviews@vipcig.com with your order number. Kind regards, Kate

Posted 7 years ago

“I've still haven't received my order i did on the 15th December. 1 to 2 days it should take and I had never had problems before. I know it's Christmas week and the royal mail are busier then usual. Hopefully they it turns up before Christmas.”

Helpful Report

Posted 7 years ago

“I wrote to complain that I have not received my order and I am still waiting for this and a response to my original e-mail chasing this up. Very unsatisfied!!”

Helpful Report

Posted 7 years ago

“The incorrect items were sent, delivery note correct, items incorrect. Been waiting 5 days for response from VIP”

Helpful Report

Posted 7 years ago

“I ordered two nexus coil pack on Monday 4/12 and it is sunday 10/12. Still no coils. This is the second review I have been asked to fill in even though no order has been received. The service from VIP has been deplorable. Money has been taken out but I have no goods. VIP had six days to deliver before the bad weather started. I have sent two emails to customer service on Saturday, no reply to either. I have no coils or refund.”

Helpful Report

Posted 7 years ago

“Pen doesn’t work!”

Helpful Report

Posted 7 years ago

“The coils for the vip mini e cig do not fit! I bought two packs! Took them away as I live abroad and it does not fit!”

Helpful Report

Posted 7 years ago

VIP Premium Vaping and E-Liquids is rated 4.5 based on 2,555 reviews