VIP Premium Vaping and E-Liquids Reviews

Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.45

4.5 Rating 2,550 Reviews

87 %

of reviewers recommend VIP Premium Vaping and E-Liquids

4.5

Based on 2,550 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

customercare@vipcig.com

Location:

VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
Manchester
BL9 5BW

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VIP Premium Vaping and E-Liquids 5 star review on 9th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only buy the menthol cartomizers, as I don't like the taste of the normal tobacco range. I think it would be better if you started offering natural extracted tobacco e liquids.”

Helpful Report

Posted 6 years ago

“The back up, re-ordering and delivery times are excellent, but the product quality has declined somewhat. About one in five of the last set of re-fills we ordered do not work, i.e. they do not draw properly or not at all. This is much too high a failure rate.”

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Posted 6 years ago

“Far to expensive.”

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Posted 6 years ago

“Products are good, the service is acceptable. It is a great pity that VIP,s system does not recogise my credit card address where it has been registered for at least 11 years!”

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Posted 6 years ago

“I have my favourites and tend to stick with them but do try other flavours occasionally.”

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Posted 6 years ago

“Delivery times are good.”

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Posted 6 years ago

“I only buy the liquid now as many of the batteries and cartomisers have broke or leaked. Returning them then becomes a problem as you never want to refund ever, which is very bad customer service. You are now charging p&p over £20 so I will probably get my liquid elsewhere too eventually. Would not recommend you unfortunately.”

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Posted 6 years ago

“If you want me to feel like a valued customer you should stop sending me emails saying "Dear Jackman". My name is Mark or Mr Jackman. Perhaps I should close my account.”

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Posted 6 years ago

“Find liquid great but problem with vaping is when you need to change coil - absolute nightmare. Used to find I could do it at first or second attempt now it can take 20-30 attempts. More difficult for some reason & some coils are faulty. At present I am using an e-cig I bought from elsewhere which is easy to change coil (can do on first attempt). Simply buying liquid from yourselves as other seller does not sell one which is nicotine flavoured - they only do ones which are fruit flavoured for example which I couldn't personally use as I feel need for nicotine most after having a cup of tea or eating.”

Helpful Report

Posted 6 years ago

“They didn't make me as happy as they used to, when my favourite liquid (British Gold) used to be available on 30 ml, and isn't any more, and when postage used to be free for over £19 orders. The clearomisers that I used to buy for use with my VIP batteries are no longer on your website.”

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Posted 6 years ago

“I don't think I will be buying your liquids there too dear I can buy them in my town for 11.50 off you it's nearly 16 pounds for three bottles”

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Posted 6 years ago

“phone service not good- still waiting for call back from VIP re cancelled order I was charged for. cartomisers not so good now they are lower strength and you've raised prices and discontinued the blue tipped and black batteries”

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Posted 6 years ago

“Whhy is there no 30ml bottles anymore?”

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Posted 6 years ago

Hello Hope, Unfortunately due to the new TPD regulations which came into effect in May 2017, there are many changes in regards to what we are able to sell moving forward. I have provided a link below to all the changes:- https://www.gov.uk/guidance/e-cigarettes-regulations-for-consumer-products So unfortunately this change was out of our control, but I hope this information helps. VIP Electronic Cigarette.

Posted 6 years ago

“Products are good but recent dealings with customer service very very poor. Difficult to get hold of, anyone and someone tried to call me twice apparently but left no message so I was unaware. Issue was unresolved and dealt With very badly. As a long term, regular and large spending customer, I was very disappointed. Only remained a customer due to quality of products.”

Helpful Report

Posted 6 years ago

VIP Premium Vaping and E-Liquids is rated 4.5 based on 2,550 reviews