Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,215 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value for money, great day out highly recommended”

Helpful Report

Posted 6 years ago

“Awful experience. First I purchased a driving experience for over £100, when I tried to book at the closest track they only offered 2 dates throughout the whole year. I was told by virgin there are other tracks available, I said I would not drive all over the country for a few minutes on a race track. I had to pay £30 to extend the voucher thinking my local track would then offer more dates, I was wrong, £30 later I was still only offered the two available dates. So I swapped the experience for a £300 2 night hotel stay. I phoned the hotel, they had rooms available but said I had to phone the central reservation team. The central reservation team told me that although there were rooms available I could not have them as they already had a virgin experience customer staying. Erm...... Hello...... I didn't get these tickets for free you know!!!! £300 for 2 nights and I'm being treated like it's some kind of freebe. I could have probably booked 2 nights directly cheaper and stayed when ever I would have liked. So now I am waiting for them to get back to me and tell me when I can stay based on them having no other virgin experience customers. WHAT A CHEEK!! 😠😠😠 Never again virgin will I purchase with you and I will do all i can go let people know what they are in for it they chose to hand there hard earned money over to you!!”

Helpful Report

Posted 6 years ago

Good afternoon, thank you for your recent review. We are really sorry to hear that you have experienced problems when using two vouchers that you have held from ourselves. With our vouchers, we do state on the voucher to activate this once it has been received to view all booking instructions. Upon activation, we do give a lead booking time to ensure the vouchers can be booked and used before they do expire, as a lot of our experiences do need a fair amount of booking notice. With the vouchers you held, we can only apologise that once they had been activated, there was not enough time given before the expiry date for the supplier to ensure they had dates and therefore the voucher was unable to be used. If the voucher cannot be booked within the expiry date printed upon the voucher itself, we do hold a £20 administration fee to proceed with an extension. If the voucher can still then not be fulfilled within the expiry date, our customers are able to use their voucher face value to exchange to a new experience. Once an exchange is processed, the expiry date on the new voucher will always remain the same as previously. Again, we would advise to activate this as soon as it has been received to double check any extra information and the lead booking time needed. With the Hotel experiences on our site, it is within industry standards for hotels to only hold a certain number of voucher allocations per day, week or month and restrict the days these vouchers can be redeemed. If these are then full, the Hotel is unable to accept any further bookings when using a 3rd party voucher. We are extremely sorry to hear that there were no suitable dates for yourself before the voucher does expire and that you are awaiting the Hotel to confirm when you can stay. We can see from the notes on your voucher that you have been offered another exchange and a free of charge extension under the circumstances if you are unable to get a booking made, we do just need a call into our team by the current expiry date on your voucher. We again are sorry for all disappointment caused with the vouchers held but thank you for taking the time to leave a review.

Posted 6 years ago

“It took me and my family and hour and a half to drive to this experience. Half an hour before I was due to go on the slide I received an email that said that the lift was broken and I was unable to do the experience. No compensation was offered for the fuel I spent to get there I was very disappointed”

Helpful Report

Posted 6 years ago

Good afternoon Mark, thank you for your recent review although we are sorry to hear your experience was cancelled. The supplier will cancel the experience if they do not believe it will meet expectations on the day, or in this case if a customer's health and safety is going to be put at risk, we can only apologise that they had not made you aware prior to travel. If you could please email through all details to info@virginexperiencedays.co.uk, we will be able to advise you of the next steps. We do apologise again but hope this helps you further, thank you for taking the time to leave a review.

Posted 6 years ago

“Disappointed in the hotel offered.”

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Posted 6 years ago

“I received a gift of a massage through Virgin Experience Days for Christmas. It was easy to use and a great gift. My husband said it was good value too.”

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Posted 6 years ago

“A truly wonderful day, so luxurious and calming, incredible staff who made us feel extremely pampered and catered to, and very impressed at how great their gluten free options for afternoon tea were. Virgin experience offer some great days out!”

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Posted 6 years ago

“Fantastic, outstanding, amazing !! Food was 10 out of 10 , staff and service was second to none . Will be booking again very soon . I've been to a few afternoon teas this one topped them all by far .”

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Posted 6 years ago

“Amazing comedy night for two in the glee club in cardiff”

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Posted 6 years ago

“Very easy to use and they were helpful when changing the experience. Would recommend”

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Posted 6 years ago

“Great blood and tears walk of London with declan!”

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Posted 6 years ago

“Amazing and well organized”

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Posted 6 years ago

“Very good location and stay. Easy to use voucher process”

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Posted 6 years ago

“For Christmas we were given the Virgin Experience Shard Visit & Meal. The restaurant we booked easily, advised to do this first. I'm not getting any response from the email trying to book the Shard. Sent 2 emails 2 weeks ago. Tried the Virgin Experience Contact Form. Again, no response. Virgin Experience states if no response from email after 3 days, phone 01494 956788. This is impossible as you just can't get through at all & hang on listening to a recorded message. Also tried the 0344 504 0844 number also hanging on & not able to speak to an advisor. Would be nice to know where in the queue you are. It's very frustrating.”

Helpful Report

Posted 6 years ago

Good afternoon June, thank you for your recent review. We are sorry to hear that you have had problems booking your Shard experience as part of the voucher that you hold. Our lines have been busier than usual over the past few weeks and although our team try to answer all calls as quickly as possible, it can be that the wait time is longer than we intend but we are sorry to hear that we were unable to answer your call. In regards to the booking you are attempting to make, our bookings team have been extremely busy since the festive period and do work on an urgency basis in regards to sending out confirmation emails. We have found your booking within the inbox and can see that your booking has not been requested until June. Due to this, you will receive the booking confirmation into your email once we are able to confirm the date and time requested, as the allocations have not yet been released to us this far in advance. If the confirmation has not been received within 3 weeks of the experience, please do contact us directly again on the number provided before and we will then look into re-sending this over. We do apologise for any disappoint felt and hope the above does help you moving forward. Thank you for taking the time to leave a review.

Posted 6 years ago

“Excellent value for money. A lot of thought has gone into these experience days and the one we recently attended (Sunday brunch at The Gherkin) was amazing.”

Helpful Report

Posted 6 years ago

Good morning Richard, thank you for taking the time to leave a review. We are really pleased to hear that you enjoy the range of experiences we offer on our site and that the experience you recently attended was enjoyable. We will be sure to pass the feedback on over to the relevant suppliers and also hope that you continue visiting our site in the future. We thank you again for taking the time to leave your feedback.

Posted 6 years ago

“Was a good experience”

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Posted 6 years ago

Hi Simon, thank you for your recent review. We are pleased to hear that you enjoyed the experience using one of our Virgin Experience Days voucher. Thank you for taking the time to leave a review and we hope you will visit us again soon.

Posted 6 years ago

“Very impressed with the whole experience, Steakhouse was welcoming and lovely food, the Shard was very busy and handled everything very well, would recommend this to anyone”

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Posted 6 years ago

Good morning Yvonne, thank you for your recent review. We are so glad to hear that you enjoyed your experience and that you would recommend this to others. We will be sure to pass your feedback on to the suppliers themselves. We hope you visit our site again soon to enjoy another experience in the future!

Posted 6 years ago

“Great value for money easy to redeem. Had a fab day my son loved the experience.”

Virgin Experience Days 5 star review on 20th January 2019

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Posted 6 years ago

Hi Elaine, thank you for your recent review and the lovely picture taken on the day! We are really pleased to hear that you and your son both loved the stadium tour and hope that you will visit our site again soon. Thank you again for taking the time to send this over to us!

Posted 6 years ago

“Very simple system to use and they list quality, well priced experiences”

Helpful Report

Posted 6 years ago

Hi Michael, thank you for your recent review. We are pleased to hear that you find the website as easy to use as we intend and that you enjoy the experiences we offer. We do hope you continue to use our site for all of your experience days needs and thank you again for taking the time to leave your feedback.

Posted 6 years ago

“provided an outstanding experience which left both my partner and I with fabulous memories which I am sure we will both hold dear in years ahead. Staff were friendly and social and the atmosphere was authentic, warm and welcoming. We both look forward to our next experience.”

Helpful Report

Posted 6 years ago

Hi Mike, thank you for your recent review. We are really pleased to hear that you and your partner really enjoyed your experience using one of our vouchers, and this did leave you with lifelong memories. We will be sure to pass your feedback on to the supplier themselves also. Thank you for taking the time to leave a review on this occasion and we hope you visit our site again soon!

Posted 6 years ago

“Excellent hotel stay over the weekend. Really enjoyed it.”

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Posted 6 years ago

Good afternoon Jakub, thank you for your recent review. We are really happy to hear that you enjoyed your Hotel stay over the weekend using one of our vouchers, we will be sure to pass the feedback over to the Hotel that you visited also. We do appreciate you taking the time to send over your review and thank you again for doing so.

Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,215 reviews