Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,215 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a fabulous day hammering hot steel on a taster day at Oldfield Forge, thanks to the gift of a Virgin Experience Day.”

Virgin Experience Days 5 star review on 13th February 2019

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Posted 6 years ago

“Bought a £80 e voucher and paid £60 with a discount, I changed my mind about the restaurants experience after hearing bad reviews and then I wanted to ask for refund. Refund cannot be made as its the terms hidden somewhere I was told. I decided to go for another restaurant at cafe concerto. When I got there the voucher was costing me more then if I was to pay for the food in the restaurant. I am feeling really disgusted that a company this big can make money by conning people. be aware of the real price , do your checks before wasting money through them. First and last time. Its a shame I did not came here to read review before, its full of negative reviews.”

Helpful Report

Posted 6 years ago

Good morning Gabriel, thank you for your recent review. We are sorry to hear that on this occasion the experience that you had may have been cheaper if purchaser directly through the supplier. As we do not advertise as a discounted site, it can be that on occasion this is the case, or that the supplier run offers directly meaning their prices will be lower than we sell the voucher on our website. This is beyond our control and we can confirm we do always try to stay competitive in the market. The price at which the vouchers are sold on our website are signed off and agreed by the supplier in question, and we can only apologise for any disappointment felt on this occasion. We are unable to refund a voucher that has been exchanged and we can only apologise that this information was missed within the terms of an exchange when it was processed online, we are sorry for any further disappointment caused by this also. Thank you again for taking the time to leave a review.

Posted 6 years ago

“Enjoyable experience. Food was excellent, beautifully cooked and presented. Staff attentive and friendly. Views were amazing. However, experience did not cover and drinks, additional side orders nor service charge which was calculated on the total bill, even though the meal had been paid for with the voucher.”

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Posted 6 years ago

“Great cooking for two experience with Jamie Oliver's cooking school. A much needed date night for my wife and I with practical application in the kitchen”

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Posted 6 years ago

“Everything went very well”

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Posted 6 years ago

“Best day ever”

Virgin Experience Days 5 star review on 10th February 2019

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Posted 6 years ago

“The evening was well organised and had a good structure. The food and venue were really nice and the Murder Mystery plot was well thought out with good actors.”

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Posted 6 years ago

“It was not even an afternoon tea, other then a cheese toast and a slice of cake. Don't bother using them at all or Virgin! very disappointed with the service.”

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Posted 6 years ago

Good afternoon Naz, thank you for your recent review. We do welcome all feedback in regards to our experiences, whether this be positive or constructive, but it is with regret that your experience was not enjoyable on this occasion. If you could please send an email to our team at info@virginexperiencedays.co.uk outlining the complaint from the day and also the voucher details if still held, we will then be able to look into this further or advise you of the next steps accordingly. We do apologise again for the experience you had when using our voucher but thank you for taking the time to leave a review.

Posted 6 years ago

“Vintage sew was so easy. A great day with aa apron to provide a lasting reminder.”

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Posted 6 years ago

“Trying to contact Virgin so I can get some info on my Triple Supercar Blast + but can't get through on the tel no provided & I have had no reply to my email. I just need to speak to someone otherwise I can't book my experience, as I want info of tracks & car availability - might want to add more time or cars. Monday I held for 10mins, tues 10mins today 15mins. I don't think anybody is ever going to answer.”

Helpful Report

Posted 6 years ago

Good afternoon James, thank you for your recent review. Our phone lines have been extremely busy over the last few weeks and our wait time can be longer than we intend. Although our agents do try to answer all calls as promptly as possible, we do apologise we were unable to answer your calls on this occasion. As we do not book the experiences in house, or hold any availability for the vouchers that we sell, we do advise to activate the voucher on our website. By doing so, all information in regards to the experience voucher you hold will be provided and also all information in regards to booking with the supplier that you need will be there for you. This will also email you through a link back to the page for future reference, as a booking is not needed upon activation. We do aim to put all details upon this activation page to minimise the need to contact ourselves. If you follow www.virginexperiencedays.co.uk/myvoucher and enter the voucher serial and pin, all details requested should be there. When booking directly with the supplier at your chosen location, you can also add extra cars as wanted. We do apologise again that you were unable to contact us but hope this above helps you with all queries. Thank you again for taking the time in leaving a review.

Posted 6 years ago

“Was a great day! Had a fab time and my boyfriend enjoyed himself”

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Posted 6 years ago

“Superb in every way”

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Posted 6 years ago

“Responded to my Twitter DM the very next morning and assisted me with my refund within minutes! Thank you for your help.”

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Posted 6 years ago

“Amazing Spa break at Spreadeagle Hotel, Midhurst. Perfect in every way. Food, staff, treatments, comfort. Totally recommend. Thank you for the experience and what a bargain.”

Virgin Experience Days 5 star review on 6th February 2019

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Posted 6 years ago

“The London Grime and punishment walking tour was very interesting and gave real value for money. The tour guide really made it interesting with little bits of information you wouldn't find in any London guide books.”

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Posted 6 years ago

“Had a wonderful Afternoon Tea thanks to the voucher bought for me through Virgin Experience. No need to book in advance at Pattiserie Valerie, Norwich. A lovely selection of sandwiches. Cheese and fruit scones. A variety of cakes to finish off. Refillable hot drinks. Good atmosphere and friendly staff. Would highly recommend.”

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Posted 6 years ago

“Easy to use, cheaper than going direct - great success”

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Posted 6 years ago

“Not like a traditional relaxing spa day, set in a busy, noisy gym so kinda hard to do any relaxing, there were sirens going off and drowning out the spa music”

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Posted 6 years ago

Good afternoon Mel, thank you for your recent review. We are sorry to hear that your experience was not as enjoyable as we would hope when using one of our vouchers. If you could please send over the details of your day, and the voucher details if still held to info@virginexperiencedays.co.uk, we will be able to look into this further for you. We apologise again that your experience was not enjoyable and for any disappointment caused but thank you for taking the time to get in contact.

Posted 6 years ago

“Absolutely Amazing! Would definitely recommend The View from the Shard Experience!”

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Posted 6 years ago

“Excellent from start to finish. I arrived at Anfield at 9.15, had an hour for the museum and shop. 10.15 interactive tour, lunch at 12 and then legends q&a session. Everything great.”

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Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,215 reviews