Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.92

3.9 Rating 2,218 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased the Game of thrones southern tour and was incredibly disappointed and upset with the whole experience. Our day started by being picked up by our driver outside visit Belfast. He immediately began to tell us that the tour was nearly cancelled due to the weather, however we were going to do the tour but it would be a limited one. There was 6 of us in our group altogether there was 10 people on the tour. Our first stop was inch abbey, which was a beautiful site, he basically took us to the site, said this is were Rob Starks camp was filmed and then said have a look around, didn’t show us one picture from the actual filming or anything similar and just stood talking to one of the couples he had befriended on the tour. The driver seemed to from the off be providing a personal tour to just 2 of the group, not once did he show as any scene’s from the film that were of relevance to the site’s we visited and explain anything about how it was done. Whilst here we bumped into another touring company gameofthronestours.com I believe, who were kitted out in stark like capes and holding swords, where as our driver was dressed in his red hop on hop off fleece and couldn’t even give us a decent explanation. After visiting here he then took us up to the grave of st Patrick, yes that right the grave of st Patrick. Don’t get me wrong the church and piece of history were lovely, however I had paid for 6 of us to go on a game of thrones locations tour. Whilst here he said we wouldn’t be visiting Tollymore forest park as he was worried about the weather. After pretty much all of the group said they would like to try, he then agreed to go, which I am glad he did as this was the most stunning and Picturesque place we visited, and the roads were absolutely fine! The park itself was beautiful and has many gorgeous and iconic places, however where we stopped for our guide to tell us about the site where the dire wolves were found, being quite a big fa and having watched the tour via YouTube I can categorically tell you it was NOT the place he stopped to show us. This was the first bridge on the way down to walk through the forest, the location was in fact the other side of the crossing stones we know this as we clearly see the other tour company showing their group whilst we crossed the crossing. The fact he had no idea where the sites were, were for us pretty shocking. We then headed for lunch after this and to a shop that sold merchandise for game of thrones. As we pulled up at the shop I can honestly say I was shocked as were everyone on the minibus. It was like a 2nd hand shop fall of old tatt, paintings and stuff found on the streets, with the odd bit of art and Game of thrones pictures. There was no official merchandise at all. I overheard the owner telling him there hadn’t been anyone from the tours had been there for over 6 weeks. Another thing he kept saying was oh normally this is open or this is there or you usually do this, it seemed we were having a rather unfortunate day and trip. Moving on to Winterfell or castle ward, we arrived just after the other tour company, and as we went into the main courtyard, the other tour company were giving a talk and holding up picture cards to show how it was made using CGI etc.. our tour guide asked us if we wanted to listen in saving him having to do it, which we said no we were happy to wait, he literally did not tell us anything, said have a look inside the tower where they had some photo’s etc and then said he was going to take us for a walk around the grounds if we fancied it, by this time we were rather annoyed and frustrated, not least by his constant smoking as we walked around also. He then said lets meet back at 3:45 and took the couple he had befriended on a private tour and just left us there. He got back at around 3:55 to which we walked back to the bus, we were by this point completely exasperated by the whole day he also said I don’t think you look up for the rest of the tour laughed and took us back. We are not alone, the other couple on the tour were also incredibly disappointed in our tour, we spent as a company as part of our Christmas party more than £1,400 on the tour and travel and I have never been more disappointed in my life at such a situation, especially for such a reputable company such as Virgin who are effectively providing the tour to their customers. I will not be ever purchasing from you again after this experience and will also be discouraging others to do so, given our terrible experience.”

Helpful Report

Posted 8 years ago

“I had a whisky blending voucher that had very few days/places that I could attend. (I live in Manchester and there were only two Thursday evenings over 3 months set aside at the time I looked). As a result, I delayed booking a date and then the voucher expired before I realised. If you're thinking about taking a friend on a whisky tasting/blending experience, book one directly. Don't mess about with vouchers that can expire.”

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Posted 8 years ago

“Booked a spa day out for me and my other half. Nice massage and lovely ladies.”

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Posted 8 years ago

“We were greeted with a warm welcome and our coats were taken and put into a safe place. We were shown to the bar where we stood alone for the whole duration of our stay whilst everyone else sat. We were given a house gin and tonic and just left standing even when finished. I had to ask a member of staff what the process was for our experience was it over? Was there more? Where should we go? She seemed to be oblivious to my questions and walked off! We then asked the barman who gave us some taster gins and served us our chosen one. BOOM!!! End of our gin experience. In all fairness the barman was quite pleasant but I have never felt so uncomfortable but as this was a birthday gift from my son I did not wish to embarrass him by making a complaint.”

Helpful Report

Posted 8 years ago

Hi Collette, thank you for your review. We're so sorry to hear that your experience didn't go as expected this time, and you were left feeling so confused about what was happening. We would like to forward to comments onto the relevant department and the supplier of the experience, and it would be very helpful if you would let us know the name of the experience so that we can do this. Thank you for your feedback.

Posted 8 years ago

“Absolutley fantastic experience, from the beautiful hotel we stayed in to the luxurious afternoon tea followed by the lion king in covent garden. Cannot fault this at all, so easy to book everything and it just felt so seamless. This was a 40th birthday present to myself and it was such a great experience i am buying the exact same gift for my mums 70th. Lets hope she takes me!”

Helpful Report

Posted 8 years ago

“Managed to book the first part with no issues - however I now cannot book the second part. This has made what should have been an enjoyable experience one of tedium and frustration”

Helpful Report

Posted 8 years ago

Hi Jamie, we should be able to help you out with this! Please send an email to social.media@virginexperiencedays.co.uk so that we can look into this for you. Thanks.

Posted 8 years ago

“This was my first time on a driving experience day and I loved every second of it. Yes the weather could of been better but driving those amazing cars soon warmed me up. The pro’s gave good instructions and helped me push the cars a bit and maximized the experience. I’ll definitely be going back again as I have my eye on a few more cars I’d like to get behind the wheel of. My wife joined me for some hot laps and we were both grinning from ear to ear”

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Posted 8 years ago

“Exactly as described- great fun and very informative”

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Posted 8 years ago

“A great experience and a lovely memory that I will cherish forever”

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Posted 8 years ago

“The service and the place. You need to remove your name from advertising at this restaurant. In fact someone needs to go in and train the staff on how to deal with customers. It’s the worst experience you could sell. I’m fact not an experience at all. It ruined our day! None of the staff care about their customers!!”

Helpful Report

Posted 8 years ago

Hi, we're resally sorry to hear how unhappy you are! Please email social.media@virginexperiencedays.co.uk more information about what occurred on the day. Thanks.

Posted 8 years ago

“We weren't sure what to expect being J10 of the M4 but we were very pleasantly surprised. Provided you have no plans to walk the forest or visit the local sights you will not be disappointed. Stay put. Relax. Swim. Steam. Sauna. Soak. Sip. Happy Daze.”

Helpful Report

Posted 8 years ago

“I actually flew an aeroplane.”

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Posted 8 years ago

“Great Cars and tutors!”

Virgin Experience Days 4 star review on 26th November 2017

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Posted 8 years ago

“Nothing was too much! Everyone accommodating and I'll 100% be booking again!!”

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Posted 8 years ago

“The most fantastic spa day with my friend at the Oxfordshire. All the girls were welcoming and accommodating. Really good day. Treatments were really really good and the food was also really scrummy. Will be rebooking again very soon.”

Helpful Report

Posted 8 years ago

“Absolutely brilliant day, loved it, fantastic experience for Newcastle fans and the history was fascinating.”

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Posted 8 years ago

“It was ok!!!”

Helpful Report

Posted 8 years ago

“The boat Trip began really well, until the driver drove the speed boat head first into a 9ft metal structure in the middle of the Thames. A number of passengers were injured and all on board were shaken up by the crash, however the driver nor the other crew member came to the passenger area to explain what had happened or to ask if everybody was okay. We then docked the boat at a nearby pier and had to give statements to the police and wait around for the police to carry out their investigation. Although we understand this was necessary, we were severely delayed as a result and were unable to carry out many of the plans we had made for the afternoon.”

Helpful Report

Posted 8 years ago

Thank you for your review. We're really sorry to hear about the incident on the day of your experience. We received some information about this after the event, and City Cruises advised that there were thankfully no serious injuries, but have assured us that there will be a full investigation undertaken. Our team have provided you with a full refund for your voucher due to the unfortunate circumstances, which we have now actioned, so the funds should reach your account within the next couple of days. Thank you.

Posted 8 years ago

“I’d never been to a musical in theWest End. It was great so we’ll be going again. Forget the fact that this is not brand new and embrace the reality that this is quality entertainment, memorable songs, slick dance routines, a feel good story and considering this is live entertainment it was over two hours of good value. I’m driving my partner mad with my whistling renditions of the show’s songs!”

Helpful Report

Posted 8 years ago

“Very very Lacking after sales service only 2 videos out of 5 no sound on the 2 ,had to go back for CD for photos . No cash refund when paid cash on day for videos now have to wait . Spoilt the whole day”

Helpful Report

Posted 8 years ago

Thank you for your review. We appreciate that you've been left feeling disappointed by the quality of the video you received, so we're really sorry to hear that this occurred. We are confident that the supplier will rectify this for you if they are contacted, however if this isn't the case, then please email info@virginexperiencedays.co.uk and our team will look in to it for you. Thank you!

Posted 8 years ago

Virgin Experience Days is rated 3.9 based on 2,218 reviews