Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,215 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently attended a Gin Lounge experience in Chester, of which I had been looking forward to for a year. There was a bit of hassle when trying to book the event with the event holders and I was struggling to get a response/answer from them for quite some time. Once they did get back to me, they explained that they were ceasing holding this event and therefore dates/venues were limited prior to expiration of my voucher, with most of the remaining events being in Leeds or London (none in the North West). The event holders agreed to extend my voucher to enable us to attend their last event held in Chester of which I was very grateful. On the night of the event, we attended the venue with the aim of grabbing a bite to eat prior to the event starting. The email received from the Gin Lounge prior to the evening, stated "We are very lucky to be working with venues that, as well as providing a beautiful room, offer a great selection of food and drinks for your enjoyment. You're more than welcome to purchase a drink or some food at the bar before or after the event to build up a good base/soak up the gin!". However, on our arrival, we were informed by the bar staff that they didn't serve food as such and could only offer one of two pies to patrons. As I have a dietary requirement, this offering was unsuitable and therefore I then had to wait until after the Gin Lounge event had finished to go and get some food elsewhere at 9.15 pm. At just before 7pm, we were instructed to head upstairs by the bar staff and and we were greeted by the host who was friendly. The room was laid out with small sample plastic glasses (x 6 per person) on shared tables, which was great as it allowed people to mix with other attendees. There seemed to be a lot of confusion to begin with, as around 10+ additional people, who were not on the host's list, began arriving after the 7pm start time. Although not the hosts personal responsibility, this did disrupt the start of the event, as stragglers were turning up even 20 minutes late. This meant that the host restarted his introduction a couple of times, eating into the 2 hour slot. The host was very knowledgeable about the history of gin and was very relaxed/approachable. In total, we all had a small sample of 6 gins, however the vast majority of people seemed to be quite disappointed in the gin. I am a gin lover, but I can honestly say that I didn't enjoy any of the offerings. The same can be said for others seated at my table; one of whom left 4 out of 6 of the samples. I learnt a lot about the history of the gin, however myself and my guest were pretty disappointed overall with the experience and would be hesitant to book a similar event in the future. I have friends who have been to gin events locally and in other cities, who have enjoyed the event as there were nicer gins on offer. I would not recommend to others unfortunately.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to post a review. We are very sorry to hear of your overall disappointment. Please be assured that we will pass your comments over to our Quality Assurance Team, who will address the points raised at their next meeting.

Posted 6 years ago

“Found a great deal on virgin experience, staff were friendly and helpful when booking the weekend break.”

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Posted 6 years ago

“An amazing day at Titan Zip Wire took our daughter and her friend who had a fantabulous day. Would most definitely book through Virgin experience days again and all for a great price too.”

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Posted 6 years ago

“Terrible hotel miles from city centre! Great meal though at restaurant. We made it into an experience as we booked a second night at a nice city centre hotel and managed to take in all the attractions we wanted to see.”

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Posted 6 years ago

Hi Mr Clark, thank you for your recent review and we are very sorry to hear that you did not enjoy certain aspects of your experience. This is certainly not the experience that we would expect for our customers so we will be sure to pass your comments onto the supplier directly so that these can be monitored moving forwards.

Posted 6 years ago

“Such a memorable experience”

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Posted 6 years ago

“We went on a Virgin Experience Wine Tasting afternoon! Highly recommended we had the most amazing afternoon!”

Virgin Experience Days 5 star review on 5th May 2019

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Posted 6 years ago

“Great time had by all”

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Posted 6 years ago

“Another excellent Virgin Experience Day Out look forward to the next one in the not to distant future”

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Posted 6 years ago

“Easy to use site with a lot of choice. It’s a good idea that you can swap vouchers and this is done easily too.”

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Posted 6 years ago

“A very good tour of the Albert Hall was very good once our booking was sorted out. The efficiency of the staff in sorting the booking was very slow.”

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Posted 6 years ago

“This was a treat bought for me for my birthday. When having to choose eurostar times and hotels, we were amazed to see that, had we booked this directly ourselves, we would have saved nearly half the cost we paid with Virgin, so a huge mark up by Virgin for this Paris break. We also upgraded our room with extra cost to ourselves as Virgin weren't prepared to do this. Despite this we had a great break.”

Helpful Report

Posted 6 years ago

Hi there, thank you for your recent review and we are very sorry to hear of your disappointment. In terms of the numerous experience days we offer, we can only confirm that our buying team always try to source the very best rates possible from each supplier directly. Whilst we are unable to go into further details about individual pricing for contractual reasons, we can confirm that our buying team also regularly monitor prices. A supplier can always reduce their prices directly or advertise a limited-time offer for customers who book directly. As we are sure you can appreciate, this is something which is outside of our direct control, as a supplier is certainly within their rights to take such an action.

Posted 6 years ago

“This was a 60th birthday present - what a treat! The food was amazing, and the setting overlooking the weir on the Thames at Marlow was stunning. Great service, excellent value Highly commended.”

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Posted 6 years ago

“Booked the Harry Potter Warner studios tour. What an amazing day, so much to see and interact with at the studios. Booked a return bus journey with the tour, so went by Harry Potter bus from Victoria to Watford, the bus was covered in Harry Potter pictures which was quite a spectacle. We watched a Harry Potter movie on the way there just to get everyone in the mood. The tour was very well laid out, so, so much to see, pictures to take, lots to interact with. Large moving creatures very very good. Would definitely recommend this tour. Bus journey home everyone was exhausted but very happy.”

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Posted 6 years ago

“Fabulous day of cricket, knowledgeable tour guide and private function room with balcony for afternoon tea with open access all afternoon. Made all the better with perfect weather. Thoroughly recommend the Oval cricket tour, match tickets with afternoon tea.”

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Posted 6 years ago

“The transaction was easy to complete and the activity we picked was easy to arrange and di everything it said we would on the Virgin website. Have used Virgin before and will do again.”

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Posted 6 years ago

“Great evening well worth it.”

Virgin Experience Days 5 star review on 30th April 2019

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Posted 6 years ago

“Lovely food, drink was GOOD. The experience was amazing. Staff were very friendly, happy and enthusiastic. Offered us more food if we wanted it but we had had enough, very nice”

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Posted 6 years ago

“I honestly thought the company had just started out as it was awful from start to finish”

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Posted 6 years ago

Hi Nat, thank you for your recent review and we are very sorry to hear of this. If you would like to leave your comments so that we are able to look into your query further, please email info@virginexperiencedays.co.uk with the full voucher details and details of your query.

Posted 6 years ago

“The food, service and views were great”

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Posted 6 years ago

“Excellent day out for car fanatics, would definitely do it again!”

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Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,215 reviews