Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

“6 month lead in time for our chosen experience - had to change the date recently and tried to rebook only to find another 6 month lead in. Tried for refund. No luck. Avoid this sham.”

Helpful Report

Posted 4 years ago

“Don't bother with this and save your money!! Total and utter Cr@@p!!!... Never use Virgin Again!! it would be by far better to book the Shard and then go to the local Kebab house or greasy spoon after! Walked 1.5 miles to the Marco Pierre White Stake house, London. They could not find our booking even after checking, made to feel honoured that they fitted us in. The beef bourguignon the three of us ordered was 60% Mash Potato; mostly Gravy and 30% Steak along with 10% Gristle, yes Gristle. Ordering two drinks and a side of veg and charged £40!!! (with a smile) on top of the £200 spent... DO NOT WAIST YOU MONEY!!!!! Hype, Hype Hype, Hype advertising, miss information... and o yes Hype. My wife cooks better! Please ... Do not bother with this, god forbid why virgin would ever want to associate there selves with this!!!”

Helpful Report

Posted 4 years ago

“Booked an experience with an electronic voucher. But everytime I put in the voucher number and pin (also when I just use the automated link), the website just shows an automated error message that the system doesn't recognise the voucher number. There is no help available from Virgin. I have now twice filled in the customer contact form, and still have to hear back from them.”

Helpful Report

Posted 4 years ago

“very disappointed with Virgin Experience Days I activated 4 vouchers on 6th September 2020 for the Shard and tea on the Thames cruise however, even after receiving confirmation emails for my requests I only received 2 e tickets which I checked with the Shard the e tickets were for 2 people not 4 so I sent requests for the other 2 e tickets they were never sent to me so we did not go as we were 4 people and not 2 I have requested an extension for my vouchers and I haven't heard anything, and probably won't from what I have read on the I certainly wont be buying anymore from them.”

Helpful Report

Posted 4 years ago

“An absolute shambles. Have emailed multiple times to change the date of our Shard experience that was booked for April and have had no reply at all. Feeling very sad that money has been wasted due to inadequate communication and not being able to simply change the date. Dreadfully unprofessional company that I shall never consider using again. Disgusted.”

Helpful Report

Posted 4 years ago

“Very poor user experience makes it near impossible to redeem gift vouchers. Feels like the whole process is designed to take money and implement loads of complex barriers to redemption;- register here, email here, activate there, call here, wait here. Whey can't I just redeem and book online. Would give zero stars is I could and don't believe the rating on here based on my experience.”

Helpful Report

Posted 4 years ago

“I bought an experience which the provider recently confirmed it is no longer offering (due to covid, and the small premises). I asked for a refund given the experience is no longer possible and was referred to a clause which says they have the right to remove experiences. I found an alternate experience which was cheaper (£30 instead of £56), so asked if they could switch the experience and refund the difference. They said no. Given the current circumstances I would expect greater flexibility from a company of this size. The current circumstances are not ideal for anyone, but I would expect a certain level of compromise rather than a 'computer says no' response, and no flexibility. Fortunately there are many other companies offering experiences, and with greater flexibility that virgin so I'll be switching my loyalty from now on.”

Helpful Report

Posted 4 years ago

“Just rubbish. My son purchased this for me as he had read there was a spa day available in my area. There was not. None in the county I live in. Lots of driving ones though! Over a year later and still not managed to cash it in. Also the home experiences are poor value.”

Helpful Report

Posted 4 years ago

“If could give a zero rating I would. This is my first time using Virgin Experience and it will be my last. I would not even recommend others using them because they’re untrustworthy and lack any resemblance of customer service. I had my Virgin Experiences Booked over a 2 day period and a fortnight ago, they cancelled my experience days, despite no government request pertaining to Covid-19, despite all businesses still operating, and despite me still excited to attend. I understand that these are extenuating circumstances, and that they chose to cancel experience days. I get that. But what I don’t accept is the fact that they’re refusing to issue me a full refund for a service they’ve failed to supply me. Yes cancel the experience days for customers (bearing in mind they did so weeks before the government ordered companies to close), however refusing to issue customers with a full refund and keeping my money, despite not providing me with a service is downright dishonest, unethical and illegal. If customers pay for a service and you can no longer provide such service, then you REFUND THEM ALL THEIR MONEY, that’s what you’re insured for....not pocket my money for yourselves! I dread to think how many more people you’re treating like this, pocketing customers money after you have cancelled their trips, then refusing to refund customers....shameful!”

Helpful Report

Posted 5 years ago

“If could give a zero rating I would. This is my first time using Virgin Experience and it will be my last. I would not even recommend others using them because they’re untrustworthy and lack any resemblance of customer service. I had my Virgin Experiences Booked over a 2 day period and a fortnight ago, they cancelled my experience days, despite no government request pertaining to Covid-19, despite all businesses still operating, and despite me still excited to attend. I understand that these are extenuating circumstances, and that they chose to cancel experience days. I get that. But what I don’t accept is the fact that they’re refusing to issue me a full refund for a service they’ve failed to supply me. Yes cancel the experience days for customers (bearing in mind they did so weeks before the government ordered companies to close), however refusing to issue customers with a full refund and keeping my money, despite not providing me with a service is downright dishonest, unethical and illegal. If customers pay for a service and you can no longer provide such service, then you REFUND THEM ALL THEIR MONEY, that’s what you’re insured for....not pocket my money for yourselves! I dread to think how many more people you’re treating like this, pocketing customers money after you have cancelled their trips, then refusing to refund customers....shameful!”

Helpful Report

Posted 5 years ago

“If could give a zero rating I would. This is my first time using Virgin Experience and it will be my last. I would not even recommend others using them because they’re untrustworthy and lack any resemblance of customer service. I had my Virgin Experiences Booked over a 2 day period and a fortnight ago, they cancelled my experience days, despite no government request pertaining to Covid-19, despite all businesses still operating, and despite me still excited to attend. I understand that these are extenuating circumstances, and that they chose to cancel experience days. I get that. But what I don’t accept is the fact that they’re refusing to issue me a full refund for a service they’ve failed to supply me. Yes cancel the experience days for customers (bearing in mind they did so weeks before the government ordered companies to close), however refusing to issue customers with a full refund and keeping my money, despite not providing me with a service is downright dishonest, unethical and illegal. If customers pay for a service and you can no longer provide such service, then you REFUND THEM ALL THEIR MONEY, that’s what you’re insured for....not pocket my money for yourselves! I dread to think how many more people you’re treating like this, pocketing customers money after you have cancelled their trips, then refusing to refund customers....shameful!”

Helpful Report

Posted 5 years ago

“Booked 3 I fly vouchers for my grandchildren so 6 people in total for the bargain price of 150 pounds 50% discount it said for Christmas! If you try to book then I fly impose a fee of £25 per person to book at they say peak times 12 to 18.00 weekends and school holidays they can only offer me 9 am or 8 PM I have to travel 2hrs 30 mins to get there have to be there an hour before fly time impossible with 4 children and 8pm is too late for the children. Then drive home very late just not feasible Virgin said when I complained it is up to I Fly i also did not see this £25 in term and conditions as they say it is stated and I am not the only person on here that has said that as I have not got another £150 pounds to spend and then this takes it up to original price so where is the discount ? In the beginning of March there was a promotion on sale for 37.99 for 2 people with a £5,00 excess if you want to book at peak times how can that be ??? Christmas offer is ONE BIG CON TAKING ADVANTAGE OF PEOPLE AT THIS BUSIEST OF TIMES then offering no help except change to something else no matter of the big let down to the children will never book anything like this again.”

Helpful Report

Posted 5 years ago

“They will not refund after14 days woeful customer service and they only show some negative tweets on twitter , read the small print but better still go elsewhere or just give the person the money”

Helpful Report

Posted 5 years ago

“Absolute con. Brought ifly experience only allowed slots 9am 9pm or 10pm on a Saturday. If go in to book as non virgin then you have all day availability. Also 25 fee fo a Saturday. Was told the 25 was advised at booking but they can't prove it and no on voucher or email. There was nothing on on limited availability for virgin customers. I am disgusted as their customer services do not see that this is unacceptable. I would have put no stars if it was an option”

Helpful Report

Posted 5 years ago

“Sorry to say but from the start of my Virgin Experience It was awful had to phone twice to get the e-ticket then in the day of the afternoon tea in the Edinburgh red bistro bus the company called two hours before and said the bus has broken down so was then left with nothing I booked this for a gift for my mums 80th birthday no alternative was offered and now finding it really hard to get a refund will not use them customer care they have none happy to take your money but not happy to be off any help.”

Helpful Report

Posted 5 years ago

“Their customer service is extremely disappointing. I ordered a gift box, and even paid extra for next day delivery since I needed it for Christmas. Supposedly (according to their delivery provider's tracking service), the package arrived two days after I had ordered it - NOT the next day. However, and in spite of them claiming it was delivered, the package NEVER arrived. So I contacted them through Facebook and requested a refund. Their answer was that they will process a refund of the voucher, BUT they cannot offer a refund on the postage "as this service has been fulfilled". To sum up, I have lost 15 pound for a Christmas present that never arrived.”

Helpful Report

Posted 5 years ago

“Underwhelmed.”

Helpful Report

Posted 5 years ago

“I cant recommend. Absolutely rubbish customer services. My booking has gone around in circles and i cant confirm my booking exists. I’ve spent 2x 30 minutes listening to their answerphone (which states there is an on line chat - there isn’t) and still got no response. So I’ll get my money back and book elsewhere.”

Helpful Report

Posted 5 years ago

“Booked a virgin experience day within the dates to receive a 20% discount (this was the last day that I could claim). I thought the discount had gone through only to pay and realise it had taken the full amount! I immediately emailed to say what had happened. I did not get a response by email so rang up to say what had happened and too see if I could claim some sort of refund. They said that they couldn’t because the transaction had already gone through. This is not fair as it was clearly within the days to receive the discount and I emailed them straight away! Overall the booking process was easy enough, just a little frustrated that the discount hasn’t been honoured!!”

Helpful Report

Posted 5 years ago

“virgin nightmare thats how I sum it up, my son bought the experience for my 50 birthday for Jamie olivers within 3 weeks of buying this all his restaurants closed down, after a week of trying to get help from virgin we managed to exchange it for a meal at the clink restaurant, we went for our experience which was absolutely great the service and meal was exceptional then we went to pay only to find out that the voucher would not work the manageress went above and beyond to try and resolve the situation after 30 mins of trying to sort this out I eventually paid for the meal and explained I would sort this out with virgin. trying to get hold of virgin was a nightmare having to be put on hold ,constant ringing with no answer and also the opening hours of 9-5 is quite awkward when you are unable to make calls in works time it took me two weeks to eventually get through and speak to someone who then said that I was unable to have a refund and would have to rebook (not happy) I then applied for the bella italia meal whilst on the line with the lady from virgin, I received the voucher and that evening booked my experience. went for my meal today and same as the clink it was exceptional service and food stunning, went to pay and guess what the voucher would not work again. the manageress had to take my phone and email virgin for an activation code which I already had from virgin we then waited for this to come through only to find it still wouldnt work, the staff were exceptional again and they finally got it all sorted. on the two occasions I found it very embarrassing standing at the till with a que of people waiting to be served only to find out this voucher would not work.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Virgin Experience Days Reviews