Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,213 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t comment on the actual experience as I haven’t been on it yet but I just wanted to leave a review regarding virgin experience days as a whole. I booked The Shard champagne tasting for a Christmas present and since then I have had nothing but issues with them and I would advise not to use them for anything. Firstly, you can only book over the phone and the opening hours are Mon-Fri 9-5 which is extremely awkward if you work these hours yourself. The next thing I found was once I had managed to find the time to phone them and actually get through to speak to someone is that you can reserve a booking but as I was going with someone else I obviously find out if the date I was given was okay with them and also bearing in mind that the booking was around 4 months away. I was advised that they would call in a few weeks to confirm the booking but I didn’t receive any call whatsoever so I called them only to be told my reserve booking had been given away to someone and they insisted that i was called on a number of occasions to confirm but they hadn’t. I was then advised I was no longer able to make a reserve booking and if I booked and was unable to attend then I would not be able to re-arrange so basically I would loose all my money. Once I had made a booking, I received a call a couple of months later to let me know that the timings of the event had changed which was fine with me but the problem I’m finding with all of this is that everything is on their terms and it’s all most as if they want you to cancel and not attend as they are making money without providing a service. I would recommend to anyone who is considering using virgin experience days to not to use them as they aren’t customer friendly and will quite happily take your money without providing a service.”

Helpful Report

Posted 5 years ago

Hi Emily, Many thanks for taking the time to leave a review. We're so sorry for the issues that you have encountered. We can totally understand your frustration and this is certainly not the experience we want for our customers. We can see that you have now got a booking confirmed, but if you have any further queries, please do not hesitate to contact us via Live Chat or pop us an email (info@virginexperiencedays.co.uk), which may be a little more convenient for you.

Posted 5 years ago

“As a surprise for my husband’s birthday, I booked a Five Supercar Thrill Experience from Virgin which includes a Porsche, Aerial Atom, Lamborghini, Aston Martin & Ferrari, 4 laps per car. I booked with Everyman Racing at the Top Gear track at Dunsfold Aerodrome, sounded amazing and I was so excited for him. Upon arrival he attended a safety brief covering off the do’s & don’ts for his time on the track. One of the do’s was to “drive it like you stole it!” (The exact words from the spokesman). During the brief you’re advised to pay an extra £20 to go on a 2 demo laps with an Everyman employee “so you don’t waste your time in the supercars going slow trying to learn the track!” My husband paid £20 and was a passenger in a normal car which only did 1 lap! You’re then given an itinerary, with time slots for each car you’re booked to drive around the track. Each car has a dedicated area, with a flag and barrier where you queue up and await your timeslot. On the other side of the barrier you’ll see a top model of that car parked for all to admire while you wait for your turn. When it’s your time to drive, your name is called out, you go through the barrier only to be walked PAST the top model cars and taken to a row of cars parked across the other side of the pit. These cars are a lot older. When you get in the cars, you’re told you can’t go over 4,000 revs and you can’t go fast. You’re constantly told to slow down, even to the point of the Everyman assistant passenger knocking the gears down with his hand while you’re driving! Whilst in the 8 year old Ferrari, my husband mentioned to the Everyman assistant that in the brief everyone was told they could “drive it like they stole it” to which the assistant replied, “yeah that’s a lie, we’re are not able to go over 3,000 revs in the Ferrari as we’ve had noise complaints and our boss will know the car is being driven fast!” So the Ferrari does 10,000 revs and my husband can only do 3,000!! And as for noise complaints, the track is on an Aerodrome!! So if you want to drive the top model cars you’re escorted past, you have to go to the Sales tent and pay extra to upgrade to the top model Supercars….. but hold on, I thought that’s what I’d already booked on the Virgin Experience website!?! So why would I need to pay extra for something I’ve already purchased!?!? The whole thing is a sales gimmick, you think you’re booking Supercars, but they’re old bangers! And if you want the top model supercars you have to shell out more money on the day to get what you already thought you were getting!?! In the package I’d paid for my husband to be a passenger in a high speed lap around the track. The lap isn’t high speed at all and it’s not even in a supercar! My 82 year old Grandad drives faster! What a HUGE disappointment! Don’t waste your money!”

Helpful Report

Posted 5 years ago

Hi Tamsyn, Many thanks for taking the time to let us know about your experience. We're sorry to hear that the experience didn't go as expected. Driving experiences vary depending on the weather on the day, how may other participants are on the track and any previous experience in a similar car. All of these aspects can affect the speed you are able to go, but we do appreciate that customers want to put their foot down! The instructors are trained to keep you and others safe, whilst allowing you to go as fast as possible. Please be assured that we like to meet with our suppliers regularly, so we will be sure to pass on your comments at the next meeting. However, if you would like to discuss this further, please do not hesitate to pop us an email (info@virginexperiencedays.co.uk) and we will be only too happy to help.

Posted 5 years ago

“Don't bother with Brasserie Blanc...go to Cote Brasserie for better value.”

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Posted 5 years ago

Hi Richard, Many thanks for taking the time to leave a review. We're really sorry to hear of your disappointment and we will be sure to pass your comments onto the supplier directly.

Posted 5 years ago

“Tired hotel - The Bell Teweksbury Noise levels in room unacceptable due to kitchen extractor fan and road (which I am aware cant be helped) Lovely staff, but lacked training and guidance long waits for service, didnt have evening meal due to delays, but the quality of breakfast was poor, very greasy and unappealing Great Location, and Teweksbury is fab”

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Posted 5 years ago

Hi Donna, Many thanks for taking the time to leave a review. We're sorry to hear of your disappointment and the delays that you encountered. Please be assured that we will pass your feedback onto the supplier, but if you wish to discuss this further, please pop us an email (info@virginexperiencedays.co.uk)

Posted 5 years ago

“Terrible experience. Location poor and service beyond a joke. Afternoon tea shop purchased scones and cucumber sandwich! Cocktails overpowered with cinnamon. Just terrible”

Helpful Report

Posted 5 years ago

Hi Mary, Many thanks for taking the time to leave a review. We're really sorry to hear of your disappointment. We would always recommend speaking with the staff on duty regarding any concerns, so that they have the chance to put things right for you on the day. However, if you would like to discuss your comments further, please do not hesitate to get in touch (info@virginexperiencedays.co.uk)

Posted 5 years ago

“Rubbish - afternoon tea not worth the money!!!👎”

Helpful Report

Posted 5 years ago

Hi, We're really sorry to hear this! If you would like to discuss this in more detail, please do not hesitate to get in touch (info@virginexperiencedays.co.uk)

Posted 5 years ago

“Fleeced us of our money. Cancelled five times then will only give two thirds refund back, so this huge conglomerate is pocketing a huge £100 for cancelling us five times!”

Helpful Report

Posted 5 years ago

“"Craft Your Own Gin for Two at Devon Gin School" - a truly fantastic experience, choosing your ingredients and making your own gin = 5 stars. Virgin Experience = -4 stars, equalling a solid 1 star. These vouchers are a hassle to actually activate and use, and Virgin will charge you extra at any opportunity to actually make use of them. You only have to look at their responses to other negative reviews to see how little they care for the customer. Would highly recommend this experience to anyone - just book direct with the vendor and save yourself a lot of time and money!”

Helpful Report

Posted 5 years ago

“WARNING!! Do not purchase the "Acre of Land on the Moon" via Virgin Experiences. You will not receive the documentation!! I'm still chasing Virgin daily for mine - its been some 6 weeks now and counting. Its an absolute rip off - buy elsewhere.”

Helpful Report

Posted 5 years ago

“Very poor communication. Complicated rules etc. Risk of losing experience through time delay. Virgin needs to examine site through consumer's eye”

Helpful Report

Posted 5 years ago

“Kew Gardens not recommended due to overhead aircraft noise every 30 seconds”

Helpful Report

Posted 5 years ago

“I paid more than the price in the shop for the 3 course meal and the cost of the meal which I might had was separate choices of meals to the main menu. 15.50 each three course menu per person and I paid 40.00. Not good value for money and waiting time terrible 3.00 clock went in for booking 330before we even ordered first course ,the rest of the course was very dragged out too got out after 5. . Booking and changing virgin experience good not good for value if company doing better deal .”

Helpful Report

Posted 5 years ago

“What a joke! Have sent 4 e mails , with no response. I have been unable to purchase a virgin day experience using my voucher.. No one answer a phone, let it ring for 30 mins, lost all my credit!!!! Taken up all of my time absolutely disgusted with this company. Feel terribly let down!”

Helpful Report

Posted 5 years ago

“My Christmas Gift /Experience was a Golf Pro Hour. Mildly disinterested Golf pro talked to me for an Hour'ish and showed me a couple of things to work on. Since this was a 1-Hr single Booking, she obviously did not think it was worth bothering. Booking was a Joke too. Registered my Virgin Voucher and when I went o book, a message came-up stating that it had already been used, so I called the Telephone Number listed in case of Issues. Nothing to do with us, said the lady. We just sell the experience days - we don't organise anything - she did not get the irony of her statement. This took 20 mins Told to call someone else, who told me - "Oh this happens all the time". She then cant help either, but advises me " ….. to call the Gold Club (Horsham Golf, W.Sussex) Direct & take it from there. They might be able to help." She is serious and thinks she has helped. I call in at The Golf Club and they are fine -" this is par-for-the-Course with Virgin. Cant be bothered." Won't do that again. An experience to be avoided.”

Helpful Report

Posted 5 years ago

“Wouldn’t recommend this dirty tired hotel to anyone. It is a bad hotel with a pool, nothing remotely like a spa. The changing rooms were grubby and smelly. There were not enough loungers by the pool, which wasn’t exactly a relaxing place to be in any event. The treatment was good although I upgraded it to be an hour, it was only 40 minutes so I shouldn’t have bothered. It was also in a big meeting room without the usual lovely treatment room vibe and smell. I had to walk through the whole hotel to get to the room in my robe with no shoes on. The room was cold and I had to ask for the air con to be turned off. I couldn’t escape the fact I was in a meeting room as the garish hotel carpet was all I could see through the hole in the bed. There were stains all over the walls and ceiling in our room which made me feel a bit ill. The food was nice and staff in the restaurant were really friendly so this review is not directed at them. Overall, this ‘pamper’ break was a real let down and I’m surprised Virgin associates itself with this hotel.”

Helpful Report

Posted 5 years ago

“Craggan trout fishing wouldn't touch it with your rod”

Virgin Experience Days 1 star review on 23rd July 2019

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Posted 5 years ago

“Extremely hard to book as dates are released a block at a time and everybody pounces on them. The cheese and wine tasting session was extremely poor and would complete recommend not doing it as the cheese portions and the tiny drop of wine left us extremely disappointed.”

Virgin Experience Days 1 star review on 14th July 2019

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Posted 5 years ago

“A pleasant trip up the shard to take a view of London from a different perspective. Very helpful customer focused staff at the shard made the experience easy and professional. Go direct and cut out the rude, unhelpful, crass staff of virgin would be my recommendation.”

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Posted 5 years ago

“Guernsey Day trip terrible. Ferry cancelled by Condor Ferries, who have a local reputation for these cancellations. Left to chase up refund, having previously had to chase company twice to get right spelling of surname on booking confirmation. Will never use company again.”

Helpful Report

Posted 5 years ago

Hi Ashley, We are really sorry to hear that you did not get to enjoy your experience, due to a last minute cancellation by the supplier. Please can you pop us an email (info@virginexperiencedays.co.uk) and our friendly Customer Services Team will be happy to try and rectify this for you.

Posted 5 years ago

“Booked London tour open top bus and Thames cruise all busses were crammed packed ,could not see Any thing had no chance of getting to the top to see out ,boat was slightly better but not much”

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Posted 5 years ago

Virgin Experience Days is rated 3.9 based on 2,213 reviews