Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,215 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a “Cocktail and Cabaret” voucher via virgin experiences - the cocktail turned out to be a glass of Prosecco, we (along with everyone else with vouchers it seemed) were given seats with no view of the show. Also we were told to get there at 7:30pm when the show didn’t start until 9pm - it felt like we were made to get there early to spend money on the extortionate drinks (£34 for 2 G&Ts)!! Honestly was very very disappointed as I had high hopes for this but we left halfway through.”

Helpful Report

Posted 6 years ago

Good afternoon Harriet, thank you for your recent review. We are really sorry to hear that you did leave the experience early due to the disappointment felt and that the experience you did have whilst you were there was not enjoyable. We do advise in regards to timings to arrive between 7.30pm and 8.15pm to enjoy the pre-sing before the show does start, and to ensure you are ready for the show to begin at 9pm. We are sorry if you did feel these timings were inaccurate and for the disappointment this did cause. We are also sorry to hear that the direct prices for drinks at the location did leave you feeling disappointed, we will be sure to pass on your feedback in regards to this to our Quality Assurance Manager and this can be logged internally. We apologise again for the disappointment felt following the experience with the voucher that you held and we do hope you visit our site again soon.

Posted 6 years ago

“A bit of a con really. No chance of seeing the northern lights essentially.”

Helpful Report

Posted 6 years ago

Good afternoon Jon, thank you for your recent review. We are sorry to hear of your disappointment with the voucher held and that you do feel this way. For us to be able to fully investigate this for you, if you could please email over your full query and also the voucher serial number and pin number held, we will be able to look into this further. Please do email us on info@virginexperiencedays.co.uk. We thank you again for taking the time to leave your feedback and we do look forward to your email to enable us to assist you.

Posted 6 years ago

“Upsetting experience on my son’s birthday. Sadly my starter and my daughters main course were cold. My daughter ordered a macaroni cheese that tasted like mayonnaise. People in the restaurant didn’t seem to know about the virgin experience as well”

Helpful Report

Posted 6 years ago

Good afternoon Beatrix, thank you for your recent review and we are sorry to hear of the disappointment felt following this. Thank you for taking the time to contact us regarding your recent experience, and we were sorry to hear that certain aspects of your experience failed to meet expectations on this occasion. We do advise that in regards to any problems that may arise with the experience itself when you are there using the voucher, to raise this with a member of staff to ensure that they do have the opportunity to resolve any issues whilst you are there with them. We welcome all our customers’ feedback, positive or otherwise, and the information received is passed on to our suppliers for their comments. This helps us to improve and maintain the standards of service we would expect for our customers. We can also advise that your comments have been logged onto our in-house database so that our Quality & Performance Manager can monitor these moving forwards. We thank you again for taking the time to leave feedback on this occasion.

Posted 6 years ago

“Hi all I had a reply from virgin experience days, advising me to contact via email the experience days staff. I did just as they suggested and after 4 emails I have received no response. So overall they don’t answer the phone,,, now not even emails. Don’t waste your money, they really are a joke,,, just look at the other reviews.”

Helpful Report

Posted 6 years ago

Good morning Kevin, We do usually advise 72 hours for an email response however some can take longer if we do have further investigation to do. We do apologise that you have not yet received a response however we will ensure the email is picked up shortly and a response is received before the end of the day. Thank you for taking the time again to leave a review.

Posted 6 years ago

“Bought a £80 e voucher and paid £60 with a discount, I changed my mind about the restaurants experience after hearing bad reviews and then I wanted to ask for refund. Refund cannot be made as its the terms hidden somewhere I was told. I decided to go for another restaurant at cafe concerto. When I got there the voucher was costing me more then if I was to pay for the food in the restaurant. I am feeling really disgusted that a company this big can make money by conning people. be aware of the real price , do your checks before wasting money through them. First and last time. Its a shame I did not came here to read review before, its full of negative reviews.”

Helpful Report

Posted 6 years ago

Good morning Gabriel, thank you for your recent review. We are sorry to hear that on this occasion the experience that you had may have been cheaper if purchaser directly through the supplier. As we do not advertise as a discounted site, it can be that on occasion this is the case, or that the supplier run offers directly meaning their prices will be lower than we sell the voucher on our website. This is beyond our control and we can confirm we do always try to stay competitive in the market. The price at which the vouchers are sold on our website are signed off and agreed by the supplier in question, and we can only apologise for any disappointment felt on this occasion. We are unable to refund a voucher that has been exchanged and we can only apologise that this information was missed within the terms of an exchange when it was processed online, we are sorry for any further disappointment caused by this also. Thank you again for taking the time to leave a review.

Posted 6 years ago

“It was not even an afternoon tea, other then a cheese toast and a slice of cake. Don't bother using them at all or Virgin! very disappointed with the service.”

Helpful Report

Posted 6 years ago

Good afternoon Naz, thank you for your recent review. We do welcome all feedback in regards to our experiences, whether this be positive or constructive, but it is with regret that your experience was not enjoyable on this occasion. If you could please send an email to our team at info@virginexperiencedays.co.uk outlining the complaint from the day and also the voucher details if still held, we will then be able to look into this further or advise you of the next steps accordingly. We do apologise again for the experience you had when using our voucher but thank you for taking the time to leave a review.

Posted 6 years ago

“Trying to contact Virgin so I can get some info on my Triple Supercar Blast + but can't get through on the tel no provided & I have had no reply to my email. I just need to speak to someone otherwise I can't book my experience, as I want info of tracks & car availability - might want to add more time or cars. Monday I held for 10mins, tues 10mins today 15mins. I don't think anybody is ever going to answer.”

Helpful Report

Posted 6 years ago

Good afternoon James, thank you for your recent review. Our phone lines have been extremely busy over the last few weeks and our wait time can be longer than we intend. Although our agents do try to answer all calls as promptly as possible, we do apologise we were unable to answer your calls on this occasion. As we do not book the experiences in house, or hold any availability for the vouchers that we sell, we do advise to activate the voucher on our website. By doing so, all information in regards to the experience voucher you hold will be provided and also all information in regards to booking with the supplier that you need will be there for you. This will also email you through a link back to the page for future reference, as a booking is not needed upon activation. We do aim to put all details upon this activation page to minimise the need to contact ourselves. If you follow www.virginexperiencedays.co.uk/myvoucher and enter the voucher serial and pin, all details requested should be there. When booking directly with the supplier at your chosen location, you can also add extra cars as wanted. We do apologise again that you were unable to contact us but hope this above helps you with all queries. Thank you again for taking the time in leaving a review.

Posted 6 years ago

“Awful experience. First I purchased a driving experience for over £100, when I tried to book at the closest track they only offered 2 dates throughout the whole year. I was told by virgin there are other tracks available, I said I would not drive all over the country for a few minutes on a race track. I had to pay £30 to extend the voucher thinking my local track would then offer more dates, I was wrong, £30 later I was still only offered the two available dates. So I swapped the experience for a £300 2 night hotel stay. I phoned the hotel, they had rooms available but said I had to phone the central reservation team. The central reservation team told me that although there were rooms available I could not have them as they already had a virgin experience customer staying. Erm...... Hello...... I didn't get these tickets for free you know!!!! £300 for 2 nights and I'm being treated like it's some kind of freebe. I could have probably booked 2 nights directly cheaper and stayed when ever I would have liked. So now I am waiting for them to get back to me and tell me when I can stay based on them having no other virgin experience customers. WHAT A CHEEK!! 😠😠😠 Never again virgin will I purchase with you and I will do all i can go let people know what they are in for it they chose to hand there hard earned money over to you!!”

Helpful Report

Posted 6 years ago

Good afternoon, thank you for your recent review. We are really sorry to hear that you have experienced problems when using two vouchers that you have held from ourselves. With our vouchers, we do state on the voucher to activate this once it has been received to view all booking instructions. Upon activation, we do give a lead booking time to ensure the vouchers can be booked and used before they do expire, as a lot of our experiences do need a fair amount of booking notice. With the vouchers you held, we can only apologise that once they had been activated, there was not enough time given before the expiry date for the supplier to ensure they had dates and therefore the voucher was unable to be used. If the voucher cannot be booked within the expiry date printed upon the voucher itself, we do hold a £20 administration fee to proceed with an extension. If the voucher can still then not be fulfilled within the expiry date, our customers are able to use their voucher face value to exchange to a new experience. Once an exchange is processed, the expiry date on the new voucher will always remain the same as previously. Again, we would advise to activate this as soon as it has been received to double check any extra information and the lead booking time needed. With the Hotel experiences on our site, it is within industry standards for hotels to only hold a certain number of voucher allocations per day, week or month and restrict the days these vouchers can be redeemed. If these are then full, the Hotel is unable to accept any further bookings when using a 3rd party voucher. We are extremely sorry to hear that there were no suitable dates for yourself before the voucher does expire and that you are awaiting the Hotel to confirm when you can stay. We can see from the notes on your voucher that you have been offered another exchange and a free of charge extension under the circumstances if you are unable to get a booking made, we do just need a call into our team by the current expiry date on your voucher. We again are sorry for all disappointment caused with the vouchers held but thank you for taking the time to leave a review.

Posted 6 years ago

“It took me and my family and hour and a half to drive to this experience. Half an hour before I was due to go on the slide I received an email that said that the lift was broken and I was unable to do the experience. No compensation was offered for the fuel I spent to get there I was very disappointed”

Helpful Report

Posted 6 years ago

Good afternoon Mark, thank you for your recent review although we are sorry to hear your experience was cancelled. The supplier will cancel the experience if they do not believe it will meet expectations on the day, or in this case if a customer's health and safety is going to be put at risk, we can only apologise that they had not made you aware prior to travel. If you could please email through all details to info@virginexperiencedays.co.uk, we will be able to advise you of the next steps. We do apologise again but hope this helps you further, thank you for taking the time to leave a review.

Posted 6 years ago

“For Christmas we were given the Virgin Experience Shard Visit & Meal. The restaurant we booked easily, advised to do this first. I'm not getting any response from the email trying to book the Shard. Sent 2 emails 2 weeks ago. Tried the Virgin Experience Contact Form. Again, no response. Virgin Experience states if no response from email after 3 days, phone 01494 956788. This is impossible as you just can't get through at all & hang on listening to a recorded message. Also tried the 0344 504 0844 number also hanging on & not able to speak to an advisor. Would be nice to know where in the queue you are. It's very frustrating.”

Helpful Report

Posted 6 years ago

Good afternoon June, thank you for your recent review. We are sorry to hear that you have had problems booking your Shard experience as part of the voucher that you hold. Our lines have been busier than usual over the past few weeks and although our team try to answer all calls as quickly as possible, it can be that the wait time is longer than we intend but we are sorry to hear that we were unable to answer your call. In regards to the booking you are attempting to make, our bookings team have been extremely busy since the festive period and do work on an urgency basis in regards to sending out confirmation emails. We have found your booking within the inbox and can see that your booking has not been requested until June. Due to this, you will receive the booking confirmation into your email once we are able to confirm the date and time requested, as the allocations have not yet been released to us this far in advance. If the confirmation has not been received within 3 weeks of the experience, please do contact us directly again on the number provided before and we will then look into re-sending this over. We do apologise for any disappoint felt and hope the above does help you moving forward. Thank you for taking the time to leave a review.

Posted 6 years ago

“You do not answer your phone 3 times hanging on for 20 minutes call that service l don't. So if you have a problem take a day off to try to get through. Joke”

Helpful Report

Posted 6 years ago

Good afternoon, thank you for your recent review although we are sorry to hear of your disappointment. We did experience problems with our website over the weekend and start of this week, which we did aim to resolve as quickly as possible. As we did have these errors on our website, our lines have subsequently been very busy throughout this week and although our team try to answer all calls as quickly as possible, it is on occasion that the wait time is longer than we intend. We are sorry to hear that we were unable to answer your call and we can confirm that the website should be back up and running effectively. We apologise again for any inconvenience caused on this occasion due to the circumstances.

Posted 6 years ago

“Bad hygiene !!”

Helpful Report

Posted 6 years ago

Good afternoon, we are sorry to hear of your disappointment following your recent experience. If you would like to email over your voucher details to our team on info@virginexperiencedays.co.uk and some further details of your feedback, we will then be able to look into this for yourself and hopefully reach a suitable resolution with you. We apologise again for any disappointment caused but look forward to hearing from you so that we can assist you further.

Posted 6 years ago

“I exchanged my voucher once no problem and was led to believe I could do it again for a fee if I didn’t manage to book my experience before the expiry date. Phoned today to exchange and was told that this was not now possible as they believed the voucher was over a year out of date. I proved that this was not the case by sending a picture of the vouchers but more excuses were made. A lot of money has been spent and nothing experienced. What an absolute waste of money and a disgrace that a company can take your money and not give you anything in return.”

Helpful Report

Posted 6 years ago

Hi Lorraine, we are sorry to hear of your disappointment following your recent call to our team. If you could please send us over the picture of your vouchers that you hold to social.media@virginexperiencedays.co.uk along with what it was you were looking at doing with the vouchers, we will then have a look into this for you and find the best way that we can then resolve this. We do apologise again for any disappointment caused but look forward to your email in order to move forward.

Posted 6 years ago

“Please use buyagift or redletterdays, they are much more flexible. Virgin is the ONLY experience provider who requires you to take the experience before the voucher and this means booking months before the expiry (it doesn't say this anywhere and is subject to availability). If you don't manage to get a date before the end of the expiry then Virgin FINE you £20. I'm surprised this practice is allowed in 2018. The other providers only require you to book within the voucher validity which is much more flexible as you're not limited to a 9 month period.”

Helpful Report

Posted 6 years ago

Hi there, thank you for your recent review. With all of our vouchers, we do aim to be as flexible as possible with our expiry dates and they do need to be booked and used by this this date. The validity period that is provided on the voucher is agreed at the time of purchase and we do advise this information in our terms and conditions and it is written on the physical voucher itself. We can only sincerely apologise if this information had been missed. In regards to making a booking in advance, we do advise prior to purchase and upon activating the voucher that there is a lead booking time in which we recommend making a booking so that the experience voucher can be fulfilled. We do have an administration fee to extend our vouchers as the voucher has not been used within the agreed time printed on the experience voucher. We do aim to make our vouchers as transparent as possible and we can only sincerely apologise for any disappointment and inconvenience caused.

Posted 6 years ago

“I want to award people who go for virgin experience for not to get any vouncher from them and purchase directly or use groupon etc. I got my voucher for London helicopters and twice my booking got cancelled. I then decided to get my refund back and I have been advised from London Helicpoters that they will let virgin Experience Days know that it’s not the customer fault and issue them refund. When I contacted the virgin experience days the lady I spoke to on the phone gave me false information by saying that I can’t get my refund back and I can only exchange with something else. I have mentioned that I have been told from the supplier (the helicopter London flights) that I should get my money back if it’s not the customer fault and the cancellation is made from us more then once. But the customer service of virgin Experience Days just told me that we don’t do that. You can’t get money back. I then called the London helicopter flights to let them know that I’m not able to get my money back. They were shocked to hear and told me that they giving me the false information and in that case you are eligible for Finn refund and he then called the customer of virgin Experience Days and been told the same thing and the only thing we could do to raise the issue to the higher customer service which was just waste of time as they all the same . I will never ever go back to them again. I wish if I knew and would book directly from the main supplier . Please people be aware of their terrible customer care because they will all make you fool and if for any reason you want to claim the money back there is no way you will get it back . So make choice carefully . Such a terrible experience with virgin”

Helpful Report

Posted 6 years ago

Hi Kaneez, thank you for your recent review. We are very sorry to hear of your disappointment and that you have had two cancellations on your previous bookings. Having just speaking with the supplier, we can confirm that you have checked in with them and have done your flight today. We are very happy to see that you have been able to make a re-booking with your experience voucher. Once again, please do accept our sincere apologies for any disappointment caused.

Posted 6 years ago

“I could not book the Clay Pigeon Experience. The stated venues did not offer it. Those further away could only offer weekends. I wanted to defer the experience until the New Year and was told that I could not. It was a swizz and a disappointment.”

Helpful Report

Posted 6 years ago

Hi Mary, we are very sorry to hear that you have been struggling to make your booking. After looking into your voucher, it does appear that a booking has now been made on the voucher with the supplier for this experience. If you do come across any further problems in regards to your booking, please do contact our friendly Customer Services team on 0344 504 0844.

Posted 6 years ago

“Should be half the price atleast for what you receive. No clear instructions online about having to active the voucher to print a form to fill and pay for another delivery to send it elsewhere. It took 3weeks exactly to receive my item after voucher activation. Poor customer service while I enquired after two weeks of waiting.”

Helpful Report

Posted 6 years ago

Hi there, thank you for your recent review. With our vouchers, they do need to be activated for the booking details to be received however we do advise on the physical voucher itself to activate your voucher to view these. We do aim to make our vouchers as transparent as possible and we can only sincerely apologise if this had been missed. Having looked into your voucher, we can see you had been in contact with our Customer Services team and they had been looking into this further for you to see when your item would be received. We are happy to hear you have now received your item.

Posted 6 years ago

“do not expect any back up from virgin if an experience is poor. drove 61 miles to an experience , company did not show up ,although 25 other people expecting same experience did.virgin unwilling to either offer travel expenses or put pressure on the company they advertise and take our money for.”

Helpful Report

Posted 6 years ago

Hi there, we are very sorry to hear of your disappointment. We can only sincerely apologise that the suppliers did not show up on the date of your experience and we can see that you have spoken with one of our advisors. We would recommend getting in contact with the suppliers and advising that you would like to make a re-booking on a date that would be suitable for yourself and the suppliers.

Posted 6 years ago

“Very poor afternoon tea not as shown”

Helpful Report

Posted 6 years ago

Hi Judith, we are very sorry to hear of your disappointment. Please email social.media@virginexperiencedays.co.uk with all of your voucher details and we will be able to look into this further for you.

Posted 6 years ago

“Still not received item after 11 days. No idea how good the product is”

Helpful Report

Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,215 reviews