Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,213 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smeathorpe racing day so badly organized feel I wasted my money and a wasted day off. Whatever you do do not book this you will be treated like cattle they have already had your money. Photos of the day absolute rubbish. Kids organizing it very badly. One man complained got jumped up queue by 7 people while we all waited. Virgin didnt want to know when I complained and I found there offer of compensation as an absolute insult so I told them to keep it, they then didnt reply. I will never book with Virgin again and I will tell everyone how bad this was. I have previous been on at least 12 other experiences which were all good this was really bad. Virgin just didnt really care which I was really shocked about.”

Helpful Report

Posted 6 years ago

Hi Paul, We are so sorry to hear you feel you have been let down by our Customer Service team and feel they did not care about the experience you had on the day. We can assure you that we do take all feedback from our customers on board, which is passed to the relevant department/supplier to review. All feedback is valuable to us to ensure we are able to provide the best service we can.

Posted 6 years ago

“Wouldn't recommend this to anyone, not with the instructor we had ! This was meant to be a fun day and learn a bit about off roading. The instructor had no people skills, he was rude and patronising. We brought two of us the 4x4 Off Road Driving Adventure at £47.00 each. Total disappointment. Walked away feeling rubbish. Wasn't fun at all !”

Helpful Report

Posted 6 years ago

Hi Hannah, We are so sorry to hear you walked away from your experience feeling like this. Please can you email social.media@virginexperiencedays.co.uk with your voucher serial number and pin and we can look into this further for you?

Posted 6 years ago

“Absolutely disgusting service from Virgin Experience Days. I was given £100 gift vouchers where the expiry date was not obvious, and Customer Services wouldn't budge an inch in extending the expiry or providing any sort of flexibility, including refunding the purchasers. Why is there such a short expiry date? They couldn't explain. They are basically taking money for providing zero products / services - disgraceful! Never again will I touch the Virgin brand in any way.”

Helpful Report

Posted 6 years ago

We are very sorry to hear of your disappointment and that you were unable to use your gift cards before they expired. All of our gift cards come attached to a backing slip, which advise of the expiry date of the card and we can only apologise if this was missed. The cards are valid for 12 months from the date they are purchased and what was purchased was an amount to be used within that 12 month period.

Posted 6 years ago

“Absolute rubbish it’s a con would be better driving on the M8 at rush hour this is not a driving experience as no driving was involved except sitting behind other driver who could not drive and at anyone time 6 cars on a track 1 mile long I could not get out second gear as I was stuck behind slower cars on a track they had 1 straight of 500 yards this is a drift track and ful of 90 degree corners total rubbish”

Helpful Report

Posted 6 years ago

“Not worth the money”

Helpful Report

Posted 6 years ago

“Had too gift cards and both expired just 5 months after I got them. VE refused to extend/reissue. Never ever come close to them again.”

Helpful Report

Posted 6 years ago

“If you need to know what a traditional English tea is please Google those exact words. Enough said.”

Helpful Report

Posted 6 years ago

“See Review.”

Helpful Report

Posted 6 years ago

“The cream tea experience at Kew consists of a cake and a hot drink,in a takeaway cup, in the gift shop cafe.”

Helpful Report

Posted 6 years ago

Hi Philip. We sincerely apologise that the experience failed to meet your expectations on this occasion, and I would like to reassure you that we take all customer feedback seriously to ensure that our services are delivered to the highest standard that we would expect to see for our customers.

Posted 6 years ago

“MONEY MONEY MONEY THATS ALL THEY WONT CARS NEED A GOOD CLEAN RUBBISH”

Helpful Report

Posted 6 years ago

Hey Kevin .We sincerely apologise that the experience failed to meet your expectations on this occasion, and I would like to reassure you that we take all customer feedback seriously to ensure that our services are delivered to the highest standard that we would expect to see or our customers.

Posted 6 years ago

“Not Virgin but the Court House Hotel were appalling. Never been spoken to the way the duty manager spoke to me when the mistake was in their part. Would not recommend”

Helpful Report

Posted 7 years ago

Hey Rebecca. We are so sorry to hear this! We do not like to see our customers disappointed, so we are grateful that you have raised your concerns regarding your experience with us and provided valuable feedback. We will also ensure that the supplier is made aware of all your comments, especially regarding the poor quality in service. They can then progress further and offer any staff re-training needed.

Posted 6 years ago

“Shocking customer service greare cruise!”

Helpful Report

Posted 7 years ago

“BEWARE, YOU COULD END UP PAYING MORE THAN YOU NEED TO! We paid Virgin £87 for the Cutty Sark and a 3 course meal with wine for 2 at Bill's, but it would have cost us only £69.40 if had we paid Cutty Sark and Bill's direct instead. I contacted Virgin and they refused compensation, and any assurance they would make any change to their charge for future customers. They are still advertising the deal for £87 - shocking!”

Helpful Report

Posted 7 years ago

Hey Mike. In terms of the numerous experience days we offer, we can only confirm that our buying team always try to source the very best rates possible from each supplier directly. Whilst we are unable to go into further details about individual pricing for contractual reasons, We can confirm that our buying team also regularly monitor prices to make sure that we remain very competitive in the market. Despite making sure that our rates remain very competitive, a supplier can always reduce their prices directly or advertise a limited-time offer for customers who book directly. As we are sure you can appreciate, this is something which is outside of our direct control, as a supplier is certainly within their rights to take such an action.

Posted 6 years ago

“Booked a cruise for York as a birthday present for my Farther. They booked this for York, travelled from Oxford to York booked a hotel for an over night stay. Whilst checking the pick up point it became clear that the trainee had booked the cruise for London. We called the river cruise booking line who have confirmed that this is there error, the trainee had in fact booked the York river cruise for London. This is completely unacceptable as this has cost a nights stay in York along with a 3:45 hour journey each way. To say we are disappointed with this is an understatement. Whilst on the call with Amy she pointed out that we could have checked the vouchers to ensure the booking is correct! I cannot see how it is our responsibility to check that the advisor has done there job correctly.”

Helpful Report

Posted 7 years ago

Hey Natalie. We sincerely apologise that the experience failed to meet your expectations on this occasion, and I would like to reassure you that we take all customer feedback seriously to ensure that our services are delivered to the highest standard that we would expect to see or our customers. We do not like to see our customers disappointed, so we are grateful that you have raised your concerns regarding your experience with us and provided valuable feedback. We will also ensure that the supplier are made aware of all your comments, especially regarding the poor quality in service. They can then progress further and offer any staff re-training needed.

Posted 6 years ago

“Just not what we expected from a top name like Harrods”

Helpful Report

Posted 7 years ago

Hey Shell. We sincerely apologise that the experience failed to meet your expectations on this occasion, and I would like to reassure you that we take all customer feedback seriously to ensure that our services are delivered to the highest standard that we would expect to see or our customers.

Posted 6 years ago

“Old dated hotel, terrible meal, cold, dry, burnt food, restaurant lacking atmosphere, unenthusiastic staff. Still awaiting a response from hotel to me concerns. Total waste of our voucher.”

Helpful Report

Posted 7 years ago

Hey. We are so sorry to hear this. Are you please able to email us on social.media@virginexperiencedays.co.uk so that we can look into this further for you?

Posted 6 years ago

“Was given a comedy night experience for christmas. I tried to book 43 different dates in london all were 'sold out'. The phone number to try and book oxford is a premium number and i gave up after being on hold for 13 minutes. And i have tried emailing reading for 5 seperate dates and they are booked. I have asked them for any date they can fit the 2 of us in but they can only check a specific date that you give them. We will probably give up. I would never ever buy one of these as a gift. I'm sure if you actually get there it is great.”

Helpful Report

Posted 7 years ago

Hey Vanessa. We are sorry to hear that you have been encountering issues with booking your experience. If you would please call into our Customer Services team on 0344 504 0844, then we will try our best to help you find a date that is suitable. Thanks.

Posted 7 years ago

“AVOID!!!! Complete & utter rip off + plus worst customer service experience EVER! Purchased a voucher for a hotel break – cost £198.00. 1st hotel (Coombe Abbey) would only upgrade room at an additional fee £180.00, ( total cost £378) when the room itself was only £247. Decided to book separately and exchanged voucher at a loss of £15.00. 2nd hotel (London Ambassador/Shard) refused to allow booking, even though they showed rooms available. They finally admitted it was due to the Virgin voucher and that they’d already exceeded the allocation. Had no option to but to book a different hotel and exchange voucher. 3rd hotel (Matfen Hall) - Virgin charged an extra £41.00 to exchange. Total cost of £239 for a room that’s advertised at £140. Escalated complaint to Virgin & they simply couldn’t care less. Response is ‘sorry you feel that way’. Had they simply refunded the additional fee of £41.00, I’d have been happy and moved on. Instead, they now have one beyond pissed off customer; shouting from the roof tops & advising everyone to AVOID the gawd awful experience at all costs! Resent giving 1 star – would have given ZERO stars if it was possible.”

Helpful Report

Posted 7 years ago

“i will not go has im not paying £25 insurance fee, and i dont hav a credit card with a £5000 limit, what a cheek”

Helpful Report

Posted 7 years ago

“The day was nice but it was sold as an afternoon tea. The afternoon tea was a poor experience due to one tiny pot of jam and one tiny pot of cream for the scone to be shared by two people. Crazy. Never before have we paid so much to receive such a poor cream tea. The Tea served was mediocre and the service was terrible. No attempt was made to be pleasant to us. The waitress was also scruffy. Not a premium experience but a premium price Sadly not worth the cost and would not recommend the afternoon tea. The mueseum is excellent though. We normally use Buyagift and have never experience such a poor tea and service for the money paid out”

Helpful Report

Posted 7 years ago

Virgin Experience Days is rated 3.9 based on 2,213 reviews