Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,213 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a sighting lap for £10, fella at the counter said u will get to ride with a professional driver for 2 laps in a porsche and he will go over the corners with u. What I got was 5 people crammed into a rundown Porsche crossover and only 1 lap with some generic chitchat. Had to buy a £25 insurance cover or leave a £5000 deposit on a credit card (who has a £5000 limit on their card?) Had to wait out on the rain for 1.5 hours even though we reached exactly on time. £20 for 1 photo, etc etc.”

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Posted 7 years ago

“I have done similar several times before from a different airfield and those flight were much more enjoyable.This was a boring flying lesson with very little time in control and there wasn't a camera in the aircraft to record my flight and photos were not allowed.”

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Posted 7 years ago

Hey Andy. We sincerely apologise that the experience failed to meet your expectations on this occasion, and I would like to reassure you that we take all customer feedback seriously to ensure that our services are delivered to the highest standard that we would expect to see or our customers. Thanks for letting us know about your day.

Posted 7 years ago

“We were given a hotel voucher for Christmas for a standard room in the Innkeepers Lodge hotel chain It was hard work trying to find a hotel with half decent reviews Booked an extra night as we had to travel a fair way and requested an upgrade to a river view room I was told by the hotel staff the vouchers don't allow any change from a standard room though the river view rooms were available and we were happy to pay extra Apparently we could upgrade on the 2nd night as we had paid for that one but would have to change rooms How ridiculous! So now we are staying in a hotel in a room we don't want just to use up the voucher Don't waste your money on these vouchers as you are penalised for using them You are better off booking direct at the hotel”

Helpful Report

Posted 7 years ago

Hey Jacqueline. We sincerely apologise that the experience failed to meet your expectations on this occasion, and I would like to reassure you that we take all customer feedback seriously to ensure that our services are delivered to the highest standard that we would expect to see or our customers. Whilst the vouchers do cover the one specific room, we appreciate that this may not be suitable for all customers and will be passing this feedback on. Thanks for letting us know about your stay.

Posted 7 years ago

“Long delays of over 2 hours, under staffed/disinterested staff at times (not all). No communication about delays when we signed in. No decent view of the track. No shelter from the elements.”

Helpful Report

Posted 7 years ago

Hey! We are so sorry to hear this. Are you please able to send us an email with your voucher serial number to social.media@virginexperiencedays.co.uk

Posted 7 years ago

“We tried to book a one night stay and dinner at the Hallmark Hotel in the central of Chester. Only to be told by the Receptionist that we could not book a Friday or Saturday Night for the rest of the year. As we work Monday to Friday and our Daughter had bought this for us as a Christmas Gift we were quite frankly shocked!! She had paid £155.00 and we were treated as though we were 2nd class citzens, who had no right to expect anything. We had previously ( Last December) Stayed at Hallmark Fitwick Manor (booked through Virgin for a Friday Night with no problems). This is the 2nd complaint I have had too make about Virgin Gift experiences this year, and being someone who does not normal complain or write bad reviews unless I feel I have too.”

Helpful Report

Posted 7 years ago

Hey Joanne. We are so sorry to hear this! Are you please able to send us an email with your voucher serial number to social.media@virginexperiencedays.co.uk then we can look into this further for you.

Posted 7 years ago

“Visited Hard Rock Cafe Manchester the menu choice offered was far short of what Virgin advertised only consisting of 5 mains (1 being a vegetarian) and no choice of desert as only 1 is offered.”

Helpful Report

Posted 7 years ago

Hey! We are so sorry to hear this. Are you please able to email us at social.media@virginexperiencedays.co.uk with your voucher serial number, so that we can look into this further for you?

Posted 7 years ago

“Nobody send us vouchers to London Shard,so we never go,there was no 3 course meal at restaurant just 49£ from our final bill,when prices at restaurant are extremely high and very bad service,the cheapest bottle of wine £200,so we have to pay mostly from our pockets for this dinner,we better fly to Paris for weekends then go to this restaurant!dont book and waste your time and nervous”

Helpful Report

Posted 7 years ago

“Ripped off massively £120 voucher gets you a £64 room. Will never use virgin again.”

Helpful Report

Posted 7 years ago

Hi Stephen. We are so sorry to hear that you are disappointed, are you please able to email us directly with your voucher serial number so that we can look into this further for you?

Posted 7 years ago

“Page said to send you our review for competition- One star - and that’s generous Total and utter waste of money and time for us. The first page of clues made no sense to us what so ever literally didn’t know the answer to any of it. Second page wanted us to take pictures of strangers... some people are ok with this but not us. So after spending some time sat on a bench trying to work out something, anything we had no choice but to give up. It was way too hard and whilst you could say we are just stupid we both have professional jobs and like to think we have a small amount of intelligence. Shame really, it was even too cold to hang around and get the condolence prize ( we thought about it!) so literally total waste of money sadly.”

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Posted 7 years ago

Hi Sue. We are so sorry to hear this! Are you please able to email us directly on social.media@virginexperiencedays.co.uk with your voucher serial number so that we can help you further? :)

Posted 7 years ago

“DO NOT BOOK! we booked over a year ago, flights are always cancelled but the buyer is only informed a few hours before, wasted money, annual leave, time and effort, and Virgin will never give you a refund, they make that clear, Virgin experience abdicate responsibility of selling the product by saying it’s two different companies, Virgin experience and Virgin balloons , with Virgin balloons having their own terms and conditions. What was supposed to be a special occasion and nice experience has turned into a very stressful and upsetting experience with very unhelpful customer services! Branson should be ashamed of himself and so should the rest of the team for allowing this to happen! I’m appalled and will spread the word so other unsuspecting people do not have to go through the same experience as we have. Shameful”

Helpful Report

Posted 7 years ago

Hey Lois. We are so sorry to hear this. Are you please able to email us directly at social.media@virginexperiencedays.co.uk with your voucher serial number, so that we can look into this further for you? Thanks.

Posted 7 years ago

“Severe weather with “risk to life” meant we could not travel to our day. The spa were useless at taking calls, sending us in circles. Totally inflexible on re-arrangement of our days access to the spa. Let alone the treatments. Aloof and in-empathising. We will never, ever, part ways with money to Bannatyne Spas again.”

Helpful Report

Posted 7 years ago

Hey. We are so sorry to hear this. Are you please able to email us directly on social.media@virginexperiencedays.co.uk with your voucher serial number so that we can assist you further? Thanks.

Posted 7 years ago

“Had this as part of a package deal for my mum’s Xmas present. The shard view was ruined by the weather, which I am still awaiting to see if I receive a refund for. However it was the restaurant that I was massively disappointed and upset by. Firstly, the deal that is advertised on Virgin for the 3 course set meal voucher is not upheld by the restaurant, but at that point you’ve already paid, so it’s very misleading. We arrived on time, however we were ignored by staff for 10 minutes as we stood in the cold doorway. When we finally were greeted by the rude front of house man, he told us to wait in the bar. Our drinks order was wrong, our food was tasty but cold, everything was vastly overpriced and the chips were horrendous. We were pretty much ignored by staff the entire time we were there, yet attention was lavished on the customers who were clearly regulars and not taking part in the voucher deal. When it was time to leave and collect our coats we stood in front of the front of house once again, he asked us “what do you want?” before thrusting our coats at us and walking off. I have had nicer food and been served with far more respect at far lower budget establishments. It’s safe to say I will be recommending this restaurant to no one, if the owners do not want people to come into the restaurant with vouchers, then don’t choose to partner up with Virgin? I felt uncomfortable and unwanted the entire meal, and couldn’t wait to leave My parents live in London, and had my mum been impressed would probably look to have made this one of their regular places to eat. What a shame that the staff ensured this will never happen.”

Helpful Report

Posted 7 years ago

Hey Alex. We are so sorry to hear this. Are you please able to email us directly on social.media@virginexperiencedays.co.uk with your voucher serial number, so that we can assist you further? Thanks.

Posted 7 years ago

“Paid in excess of £200 for hotel, train fares, pedicure and manicure. Time off work for me and my partner. Arrived at experience to be told it had been cancelled, they were moving studios!! Email sent 5 days before not seen (costs already incurred anyway). Could not answer phone call day before and no message left. Virgin experiences always fantastic before. But this one cost a lot of money for nothing. Even with a new date I cannot afford all the extra costs again. Really wanted the photoshoot to show the world I still have ‘it’ at 60. Sadly the big 60 will now go unrecorded. Very upset and disillusioned.”

Helpful Report

Posted 7 years ago

Hey Heather. We are so sorry to hear this. We have sent you an email directly to discuss how we can move forward. We look forward to hearing from you. Thanks.

Posted 7 years ago

“The dates were so infrequent for Whiskey blending experience that in the end my husband and son have booked up for this Sunday, 18th March, 2018. Unfortunately beVy snow is forecast on that day, so trains are most probably not going to be running, so they will never get to have their experience! The voucher runs out on 1st April, but apparently all dates up until then are fully booked, so that means all the money i paid for my husband's 60 th birthday will be lost! You can extend the date, but that means paying another £40.00, which is nearly as much as I paid! I feel a year is not long enough for an experience voucher to be valid, especially as the dates offered for the experience are very few, and are only available at weekends!! All in all this is likely to be a very bad experience!!!”

Helpful Report

Posted 7 years ago

Hey Suzanne. We are so sorry to hear this, we have emailed you directly to ask for the necessary information we need to help you further. We look forward to hearing from you. Thanks.

Posted 7 years ago

“I didnt end up going and I lost out on money. It was meant to be my bday present and I ended up losig £70 because the terms and conditions dont allow for someone to be ill and for rescheduling. Although the event people were allowed to reschedule my time less than 24 hours before my scheduled booking and not lose out. The T&Cs need ammendments.”

Helpful Report

Posted 7 years ago

Hey. We are so sorry to hear this! We have emailed you directly to request the necessary information to help you further. Looking forward to hearing from you shortly. Thanks.

Posted 7 years ago

“The view from the shard was wonderful but the marco pierre whites restaurant experience was awful! It was actually The london steak house in middlesex street around the corner from Liverpool street. Arrived on time for our meal at 5. 15 and was told to wait at the bar ( the bar was tiny ) which was a small area. We was squashed up with many other people waiting for their tables. There was no apologies or a complimentary drink. At 5.40 we was shown to our table. No pleasantries from the waiter. 5.55 they take our drink orders by this time we was parched. We also asked for water which was poured from a bottle that was only a third full ( I have never been to a restaurant where a full bottle of water was not given ) I did not drink it as this could of been left by another dinner. Whilst eating my main meal a waiter walked past almost dragging a big bin of empty bottles through the restaurant to dispose of I suppose, twice this happened. This was by no means a marco pierre white experience! Very dissatisfied”

Helpful Report

Posted 7 years ago

Hey Helga. We are thrilled to hear that you enjoyed the wonderful views from the Shard but sincerely apologise that the restaurant failed to meet your expectations on this occasion, and I would like to reassure you that we take all customer feedback seriously to ensure that our services are delivered to the highest standard that we would expect to see or our customers. We do not like to see our customers disappointed, so we are grateful that you have raised your concerns regarding your experience with us and provided valuable feedback. We will also ensure that Marco Pierre Whites are made aware of all your comments, especially regarding the poor quality in service. They can then progress further and offer any staff re-training needed. Thank you for taking the time to let us know about your experience.

Posted 7 years ago

“Just tried to use a voucher which was a gift and found that the restaurant closed for business. Called virgin and they refused to refund money or offer something extra apart from the option to exchange to same value ( which is something they offer to anyone that calls and asks to change the experience). They did not bother to call or email but said they sent a letter which we did not receive and neither the person that gave us the voucher. We made arrangements around the restaurant which now we need to change but Katherine, manager from customer relation department did not care about all this. She went further to suggest that it has been 5 months since we have the voucher which is valid until 16Apr so why we did not use it up until now. Basically, she was trying to imply that it is our blame that we left it so late even if we still have 1month to use it. That is beyond ridiculous for a manager to say that. We asked for refund they said they can;t do that, we asked to find a simillar experience and they found a restaurant with 3.1 rating even if the original one had 4.3 rating. We told her that we don't want to go to a restaurant with 3.1 star rating as this is just not offering same value, basically we never go to restaurants below 4star as ( I also have a restaurant btw) they are just not worth even a visit if almost half of visitors rate then negatively. But Katherine, the manager said in her opinion those two restaurants , the original one which is closed and had 4.3stars and the one she offered in her view have same value. VIRGIN CUSTOMER SERVICE IS A DISGRACE TO THE WHOLE INDUSTRY. I will never use them again , not for flying or anything else and certainly not for vouchers. AVOID”

Helpful Report

Posted 7 years ago

Hi Silvian. We are sorry to hear that you remain disappointed with the response from our Customer Service Manager. Whilst we can appreciate your frustration, we do regrettably have no control over suppliers going into administration, and as soon as this happens we will try our best to contact all purchasers via letter, as i'm sure you can appreciate we sell thousands of vouchers a day, and are unable to chase each and every customer to ensure that they have received these letters. We are more then flexible with our vouchers and try to accommodate customers as best we can. The restaurant that was offered as an alternative was in no way meant to offend you. Please do keep in mind that the rating it is given on our website is determined by the reviews the customers leave, everyone is entitled to their own opinion and some people may have different perceptions to others. We are still more than happy to offer you an exchange to another experience from our website, if you would like to take up this option then please do just contact us by the 16/04/2018 which is the expiry date of your voucher, and we will happily still honour the extension as mentioned on the phone by Katherine yesterday. We do hope that this information helps. Thanks.

Posted 7 years ago

“Totally inflexible would. Not allow change of date. Money down the drain.”

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Posted 7 years ago

“Please read my review that covers all aspects I thought went wrong.”

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Posted 7 years ago

“Jacuzzis our of order, pool and bubble thingy very crowded. Treatment was late and finished early. Not worth the money”

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Posted 7 years ago

Virgin Experience Days is rated 3.9 based on 2,213 reviews