Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,213 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor Experience marred with a mistake via Encore Tickets booking incorrectly. Pre theatre meal booked for evening after theatre by Encore and couldn't be amended. Asked to book on another date and they will only offer the meal now as tickets were bought. Their mistake has meant I'm left out of pocket and chasing customer services with Encore and then Virgin Customer care. Final result is a gesture of good will of £25. I had high expectations as I'm also a Virgin Media and Mobile customer. Based on this event and the lack of putting things right (re booking the whole experience) I have lost faith in the brand and will take my business elsewhere. V Poor!”

Helpful Report

Posted 6 years ago

Hi Stephen, we are very sorry to hear of your disappointment caused with the error when making your booking. After looking into your voucher further,we can see you have been speaking with our Escalated Care team and they are the highest point that you would be able to speak with regarding a complaint. We can see this has now been resolved with them and we have provided the best resolution possible for your voucher. We do not like to hear of our customers disappointment and we can only sincerely apologise that you do remain disappointed with our resolution.

Posted 6 years ago

“We upgraded the voucher by paying another £50 to increase the length of the activity but they forgot to send out a new voucher and advise the company who the trip was with TWICE. I was left to sort out the admin mess and 10 months on we still haven't had the activity. Rubbish customer service and you are left as piggy in the middle dealing with the mess. Advice go straight to a supplier and book the trip directly!”

Helpful Report

Posted 6 years ago

Hi Mrs Boast, thank you for your review. Please do accept our sincere apologies for any disappointment that has been caused when speaking with our Customer Services team. Usually our team are extremely friendly and helpful and we do apologise if that was not the case when speaking with us. After looking into your voucher further for you, we can see that a booking has been successfully made and you have received your experience voucher. We do hope that you have a lovely time on your experience.

Posted 6 years ago

“Never buy from Virgin Experience Days! They refuse to book experiences even when booking was attempted in accordance with their terms and conditions. They told the gift recipient how much the gift was worth and asked them to pay more. They refused to refund. They then utterly failed to deal with my (valid) complaints and were rude and obstructive - the worst customer service I have ever encountered!”

Helpful Report

Posted 6 years ago

Hi there, thank you for your review. We can assure our Customer Services team are usually very friendly and helpful and we can only apologise for the disappointment caused when speaking with us. After looking into your voucher further for you, we can see that your query has now been dealt with by our Customer Service Manager. We do hope that you are happy with the resolution that was provided.

Posted 6 years ago

“You don’t always get what you think your getting!”

Helpful Report

Posted 6 years ago

Hi Sarah, thank you for your review. We do aim to make our vouchers as transparent as possible by providing as much information as possible prior to purchase. As some information cannot be given prior to purchase, we do also have the activation process on our vouchers which would include more information of what is included. Please do accept our sincere apologies if any of this information had been missed on your voucher.

Posted 6 years ago

“Please don’t waste your time on this horrible company. You will only be dissapointed. Chances are you’re buying this as a gift. Please don’t get your hopes up that this will make anyone happy. It will only be a completely heartbreaking let down.”

Helpful Report

Posted 6 years ago

Hi Lucy, we are very sorry to hear of your disappointment. Please email social.media@virginexperiencedays.co.uk and we will be able to look into this further for you.

Posted 6 years ago

“Rubbish. Check your T&Cs. Ended up with an unnecessary large bill!”

Helpful Report

Posted 6 years ago

Hi there, thank you for your review. We do aim to make our vouchers as transparent as possible and we do aim to advise of all information necessary. Please do accept our sincere apologies if any of this information had been missed and you was presented with a bill on the date of your experience.

Posted 6 years ago

“Workplace gifted a £50 Virgin Experience meal and a cocktail for two voucher for London Steakhouse Co. Thought I’d treat my pregnant wife to a nice Friday night steak meal. To my shock horror, I ended up spending £100 on top in a nice #scam set up by both companies. A ‘treat’ for my pregnant wife turned sour. On complaining, Virgin Experience Days responded in typical fashion saying, 'Oh but the T&C's said to avoid Friday and Saturday'. None of this was mentioned on the voucher itself. Apparently when you book online, they mention that you are going for the 'Alacarte' experience and £49 will be deducted from the total bill. I should've noticed this when I was making a reservation but I went purely by the trust of what was said on the voucher. As far as I'm concerned, I was gifted a voucher for a three course meal and a cocktail for me and my wife. I just went with it. For the money, the total bill for the average food at London Steakhouse was around £150, go to the awesome Smiths of Smithfields or Hawksmoor. And definitely avoid the 'Virgin Experience' voucher. The restaurant is average at best and I noticed a trend in this. This Virgin Experience is normally a tie-up with average restaurants and Virgin probably get a commission on anything extra that you pay. Most recent Virgin tie-up for eg. is with Atul Kochchar who was sacked recently from Dubai for an anti-Islamic tweet. A bit desperate there Virgin. What angers me in all this is this - 1) The voucher was a gift, it clearly says what it says as per attached. I go by the trust of what is said and not what the 'fine print' says. Which isn't on the voucher by the way. Conveniently these guys have not included it on the voucher. 2) Virgin's response was poor and along the lines of 'You should've read the fine print' 3) I have accounts with other Virgin Products. On the back of the service received here, I will be moving this to a better supplier. 4) Their Social Media department go out of their way to delete genuine customer complaints/ gripes. Shambolic! The point here isn't about the money. The point is the principles by which Richard Branson's Virgin brands operate. Their broadband/ media services are poor, Train services are poor, Airlines pretty average and now the 'Virgin Experience' days. I suppose they go by their name 'Virgin Experience' If you think about it, nobody has a clue on what's about to happen. I'm going to go out of my way to avoid ANYTHING offered by this sham company.”

Helpful Report

Posted 6 years ago

Hi Jay, we are very sorry to hear of your disappointment following your experience. On the physical voucher we do advise to visit our website to view all booking details, to ensure that you have all the information you need before making a booking with the supplier. Included in this information, under the availability section, is the information regarding the availability for a Friday and Saturday evening booking - “Please note that for Friday and Saturday evening bookings reservations can only be made within 48 hours prior to the experience (availability for dinner on Friday and Saturday is released at 09.00 on Wednesday and Thursday respectively of that week)” We are unable able to print all relevant information on the vouchers due to the restrictive space and information can change, so to ensure you have the most up to date information when you go to make your booking, we refer our customers to activate their vouchers on our website. When making your booking on the Marco Pierre White website, it does also advise you that you will be dining from the A la Carte menu if you are booking it prior to the 48 hours in advance. If the booking was to have been made within the 48 hours, then the price of the meal would have been deducted. We do apologise if any of the information above was missed, resulting in you having a bill at the end of your meal and we are very sorry you have been left disappointed by this.

Posted 6 years ago

“Have been trying to book our Dance Experience for the last two weeks - so far no success. Just another scam?”

Helpful Report

Posted 6 years ago

Hi Peter, we are very sorry to hear that you are struggling to make a booking. After looking into your details further for you, we can see you have been able to make a successful booking with your vouchers. If you do have any further problems making a booking, please contact our Customer Service team on 0344 504 0844.

Posted 6 years ago

“From trying to book through to the experiences themselves they are disappointing. Just give your friend/family the money instead. They can organize their own experience quicker and easier,and definetly cheaper themselves.”

Helpful Report

Posted 6 years ago

Hi Christine, we are very sorry to hear of the disappointment that has been caused. Our goal is to make our booking process to the experience itself as enjoyable as possible and we can only sincerely apologise that you do feel like we have let you down on this, this time. Please email social.media@virginexperiencedays.co.uk with the full details from the booking process to the experience itself and we will be able to look into this further for you.

Posted 6 years ago

“To short 3 and a half laps absolute joke Would not of bothered would of rather payed another £300 and hired one for a day”

Helpful Report

Posted 6 years ago

“Never had one / the event was cancelled days before it was due - what a let down!!!!’”

Helpful Report

Posted 6 years ago

Hi Tony, we are very sorry to hear that your experience was cancelled. We do hope that you have been able to make a re-booking directly with the supplier for a different date so that you are able to fulfill your experience voucher.

Posted 6 years ago

“Not representative of value for money. Service and food average.”

Helpful Report

Posted 6 years ago

“Shard was a amazing. Restaurant meal not good at all.”

Helpful Report

Posted 6 years ago

Hi, thank you for your review. We are very glad to hear that you enjoyed the Shard part of your experience. However, we are very sorry to hear that you did not enjoy the meal part of your experience, the information received is passed on to our suppliers for their comments. This helps us to improve and maintain the standards of service we would expect for our customers. We do recommend that customers bring this up on the date of their booking with the supplier, if there were to be something wrong with the food on the day.

Posted 6 years ago

“Convoluted way of getting vouchers after payment! Not upfront it will take so Long. Put onus on customer. What a disappointment!”

Helpful Report

Posted 6 years ago

“Virgin Experience One Night break with Dinner at the Pinewood Hotel, Slough Product Code: PPHD12 We chose to use a gift voucher for a one night stay here en route to a wedding. When we sat down to our dinner we were informed it wasn't part of the deal and we would have to pay. Highly embarrassed we each ordered a small meal with no starter and one dessert. After finishing and paying for what was not a good meal, we were then informed that the reception staff had got it wrong and we WERE entitled to a dinner. No apology was given and our money was repaid. We were later offered a bottle of Prosecco for our room and a dinner the following night, both of which we declined as we don't drink Prosecco and were unable to return the following night. We complained to Virgin, and they promised to ensure the Hotel would be sending us a cheque for an agreed amount as compensation for an embarrassing and unfulfilled experience. That was a month ago, and the promised compensation has not arrived. I have just written to Virgin again. We have asked our family and friends not to buy us any more Virgin Experience vouchers, and so far have not found a way to leave a review on the Virgin site.”

Helpful Report

Posted 6 years ago

Hi Gabrielle We are very sorry to hear there has been a delay in getting this to you. We can see you have been in contact with one of our colleagues in our Escalated Care team. Please could you kindly respond to this correspondence advising if you have now received this or not? If you haven't we will then look into this further for you.

Posted 6 years ago

“It has proved impossible to get through on the phone to book a Thames River Cruise Lunch - we are likely to lose the voucher as it runs out soon and I cannot afford to spend any more time on the phone. I was position 1 in the queue for 45 minutes and still didn't get to speak to anyone. Dreadful.”

Helpful Report

Posted 6 years ago

Hi Josie, We are so sorry to hear you have been on hold for a long time with our supplier. Please can you give our Customer Service team a call on 0344 504 0844 and we will be able to assist you here?

Posted 6 years ago

“Everything you could imagine”

Helpful Report

Posted 6 years ago

“Afternoon Tea very poor”

Helpful Report

Posted 6 years ago

Hi David, We are very sorry to hear your were left disappointed with your Afternoon Tea. Please can you email social.media@virginexperiencedays.co.uk with your voucher serial number and pin and we can look into this further for you?

Posted 6 years ago

“I paid for the evoque convertable experience for my daughters 16th birthday, she had to wait 6 months for a booking and when we got there they only had 1 convertible and it was for someone else. Not recomended, not happy.”

Helpful Report

Posted 6 years ago

Hi Steve, We are very sorry to hear your were left disappointed with your daughters Evouqe experience. Please can you email social.media@virginexperiencedays.co.uk with your voucher serial number and pin and we can look into this further for you?

Posted 6 years ago

“Have tried to contact them for two days and emailed. Complete waste of time. I have made around 14 calls and waited all for nothing. I won 20% discount on their site and it doesn't work either!!”

Helpful Report

Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,213 reviews