Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,213 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't get to take the clay pigeon shoot day as so ridiculously impossible to book when I had time to do it. I don't suppose I should have been surprised as I had a similar experience booking a track day that I ended up having to travel to the other side of the county to take. Never again, £150 out of pocket, inexcusable!”

Helpful Report

Posted 7 years ago

“Very poor quality of food at a Champagne afternoon tea at Farrington Lodge, Preston. Not worth the money that will have been spent for this Virgin Experience. Very disappointing. Definitely not to be recommend!!!!!”

Helpful Report

Posted 7 years ago

“Virgin website is absolutely useless when trying to activate voucher to use it, after attempting many times I eventually rang Liverpool fc and they sorted everything for me they were so polite, kind, courteous and helpful without them I would not have been able to use the voucher I purchased I will never use this service again and will recommend that any of my family and friends do not use this either”

Helpful Report

Posted 7 years ago

“Due to incompetent administration the gift voucher did not indicate that booking date could not be accommodated after a particular date that was not indicated on the gift voucher and was only known when the voucher was activated which by then was to late and the gift voucher had to be cancelled.with some difficulty. The Buckingham Palace tour and Fortnum and Mason Diamond Wedding Champagne Tea was rearranged with a more user friendly and helpful supplier. .”

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Posted 7 years ago

“Booking process failed and Virgin did not resolve three problem fir me they simply took three easy option and offered my money back”

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Posted 7 years ago

“My daughter bought a helicopter flight for my husband in November 2016, as he didn't want to go alone he bought me one total cost over £300. The only local flight that interested us was over York. When we tried to book with Adventure 001 there were only 2 flights in the whole of 2016, May and August bank holiday Monday. We booked the one in May, this was cancelled on the day due to bad weather but we were assured there would be lots of other opportunities. There was still only the one in August so we booked that. This flight was cancelled for some unknown reason even though the weather was fine. The only other day this year is from a different airfield in October on a day we cannot make due to a prior engagement so we asked Virgin to transfer the vouchers to a hotel stay. They have refused until we have had 3 cancelled flights. As we now have to wait until next April for the next available flight this means they have had our money for 18 months for nothing. Terrible customer service from Virgin and Adventure001. My advice is to go elsewhere.”

Helpful Report

Posted 7 years ago

“£349 + £70.00 upgrade for a better choice of cars, which I booked to do at Brands Hatch Race Circuit was cancelled few weeks before it took place, as the third party company went bankrupt. Awful customer service, couldn't get through and when I did, only wanted to offer a lesser value package at a different location. Unhelpful to deal with, made it seem to be my fault so has left a bitter taste. The ease of booking is the only plus but when it all went wrong a nightmare to rectify. Avoid, Avoid”

Helpful Report

Posted 7 years ago

“Awful food”

Helpful Report

Posted 7 years ago

“A disaster. I thought I'd booked for the Saturday evening, 29 July. I made the booking on the evening of Thursday 27 July. I was out all day Friday 28 July and started feeling ill that day. I felt very ill on Saturday 29 July and went to my emails to see if could cancel. I had received an email to say my booking was cancelled, apparently because some information was missing, so I thought I did not have to do anything. When I rang the restaurant, they said my booking was cancelled because of a no show, because I had booked for lunchtime on Saturday 29 July and they had claimed the voucher. I will never use Virgin Experience again. This is not he first bad experience I've had.”

Helpful Report

Posted 7 years ago

“Rubbish got cancelled and event now dose not operate anymore”

Helpful Report

Posted 7 years ago

“Waste money run down castle”

Helpful Report

Posted 7 years ago

“Misleading description, poor choice”

Helpful Report

Posted 7 years ago

“The voucher offered extremely laimited availability”

Helpful Report

Posted 7 years ago

“We had a death in the family two days before we were to depart to MOTO GP. Had rang on the friday prior to say the relative (sister) was ill and had only been given days to live. Girl on other end of phone was adamant no refund, no cancellation. Asked that these were unforeseeable circumstance. Still reply policy is no refund no cancellation. At the end of phone call her reply was have a nice day. During the phonecall I was finding it very difficult to speak as I was crying. I feel you staff need to be taught a bit of customer ettique.”

Helpful Report

Posted 7 years ago

“Smart School of Cookery. Attended what was meant to be a gourmet cooking day. This turned out to be anything but gourmet. Over cooked scallops, gravy made with stock granules. Standard very poor. Would not recommend”

Helpful Report

Posted 7 years ago

“My son got a voucher for Christmas, when activated the event had passed, so had to attempt exchange. Didn't realise that the voucher would expire so soon. Managed to find an alternative that was 5 days after the expiry date but was told still needed to pay extension fee of £20 and extra £10 for the experience. When I checked on the actual providers site driveme.co.uk the same experience is £50 cheaper. This company are a joke, customer service appalling. Avoid.”

Helpful Report

Posted 7 years ago

“We could never get a date available for the experience we had been kindly bought as a gift; they were few and far between in our area. We had to swap the experience for a meal out for two and we made it into our 'honeymoon meal' as we were unable to afford one; a week after our wedding we arrived at the booked venue to be told that Central Reservations had not booked the table or us at the venue, having traveled all the way to get there it was very upsetting. It continued to get worse from this point!”

Helpful Report

Posted 7 years ago

“Hot Air Balloon - Potential Con; After 2 cancellations of the hot air balloon ride for 'expected thunderstorms', when the weather, both times turned out to be clear and sunny, I checked out the reviews to see if anyone else has had the same issue.. it turns out that every balloon related review is 1 star based feedback about how much of a con it is. I couldn't agree more either.. save your money! :) Pete”

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Posted 7 years ago

“How Richard Branson gets rich.... I get a Virgin Balloon Flight for two worth a lot of money. After nine cancellations by Virgin they don't refund the money, they send a "Virgin Experience Gift Card" instead. When I come to use it, just over a year later, I'm told it's expired. Even though there's no expiry date marked on the card. When I appeal I'm told "It's just like cash, it goes out of date". I explain that cash doesn't go out of date. Customer Services agree but say I've lost the money anyway. What a great way to make money! Charge you cash and give you nothing in return, 100% profit and more!!”

Helpful Report

Posted 7 years ago

“I received my voucher which was bought by my sister for my 50th she had saved up to buy it at £79 we booked the afternoon tea then discovered to our surprise if we had booked ourselves the cost would only be £45 for the two of us . That's £34 cheaper than when using the voucher !! Please think carefully before purchasing these voucher as you will get much ( in fact nearly double) more for your money if you contact the venue directly ( in our case ). We are so disappointed what an absolute rip off . Activity superstore shame on you .”

Helpful Report

Posted 7 years ago

Virgin Experience Days is rated 3.9 based on 2,213 reviews