“I have travelled with Virgin before, and I think that they offer good value for money, and the name Virgin is one you can trust. I found it easy to book this holiday, the process was not very complex.”
“Virgin succeeds where everyone else fails...
Tried booking online with Thomas Cook, in store, and then online (twice). I even tried to pay them.... FAIL
Decided to stop messing around with half baked companies and use Virgin.
BOOKED!
Can't wait!
Thanks to Richard in his team! Great Job Again!”
“I recently booked a holiday and flights to Barbados through Virgin Holidays on line. When my e ticket arrived the booking reference was 7 letters/numbers long, in order to book seats you need a 6 figures. So I called a number i found on your website, I was on hold for around 25 minutes. To my surprise I was told that I would never have got the number I needed and would always have had to call? This is due to virgin holidays and Virgin Atlantic using different booking numbers? Makes little sense to me when I booked on line? If i wanted to spend significant amounts of time on the telephone I would have booked through this method.
Whilst on the call I booked extra legroom seats, costing £120. I received an email and the seats have been booked on the wrong flight. Again I will have to call up and go through the hassle of being on hold and re-booking the seats.
Why I have booked on line I do not know it certainly has n't been without problems. In addition we have spent a lot of money on this holiday and had a choice of airlines, foolishly we thought Virgin would be a good idea as previous flights have been fine, however these were n't booked via virgin holidays.
For your information I spoke to Kay from South Africa when booking my seats.
I would like you try and offer some explanation to the issues I have raised as I feel annoyed about this when a holiday is supposed to be stress free.”
“I have been looking for a luxury holiday for some time and could not decide where to go I then drifted into Virgin Holidays website and found an amazing deal.
To be honest I never looked at Virgin because I just assumed they would be expensive "how wrong was I"
I hovered around the usual holiday companies like Lastminute.com etc but once everything was added on I was paying just the same money for a First Choice Holiday Village as I was going to Dubai or NY with Virgin.
Excellent value for money, the kids cant believe they are going to be staying on The Palm.”
“My husband and I have often booked with Virgin Holidays but were shocked and disgusted that after booking our holiday you added on extra costs for wanting to change flight times and also for transfers from the airport to the hotel. Previously when we booked these incurred no extra charge and were included as part of the package.
We ended up spending an extra £400 that we did not want to spend! Absolutely appalled by this!”
“Ok, was searching for an ideal destination and looked at very many sites but this one made everything so much easier including booking exactly what I wanted”
“Initially on cover page, had problems trying to enter required dates to travel. would only allow current month.
Trying to book complete package holiday was confusing, but once correct page found, very straight forward.”
“Found the website very easy and clear to use, all of the information you could possibly need is right there on the page!! Very good definitely book again with VIrgin!”
