VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 4,123 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,123 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For my trip to Malawi i needed to get a visa. It took no time to register on line. I got updates on the status of my visa regularly and received it back faster than I expected. Very happy!”

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Posted 6 years ago

Hi Andrea, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our online application process. We hope to serve you again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The initial review of my documents by VisaHQ took longer than what I was told to expect, but once the documents were past that stage of the process the service was excellent. I appreciated being updated on every stage of the process. Thank you!”

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Posted 6 years ago

Hi Ann, Thanks for reviewing VisaHQ. I would like to personally apologize that the initial processing of your paperwork took longer than expected. However, I'm glad to hear you had a great experience with our services overall and I hope you'll give our team a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Forms are easy to complete, responsive to questions and save me a lot of time to get my visa.”

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Posted 6 years ago

Hi Terrence, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to serve you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The visa process was quite smooth. It seemed to take a little extra time than I had thought, but believe this was related to a Russia holiday (where I am traveling) rather than VisaHQ”

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Posted 6 years ago

Hi Miguel, Thanks for reviewing VisaHQ. We're glad you had a great experience overall, although I would like to apologize for any processing delays you experienced. As you presumed, once we hand over documents to the appropriate Embassy or consulate, our team has no control over processing delays and other issues on their end. We do, however, do everything in our power to make sure our clients' documents are processed in a timely fashion. Thanks for choosing VisaHQ and I hope you'll return in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“7218586118”

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Posted 6 years ago

Hi Govind, Thanks for rating VisaHQ. We're glad you had a five-star experience with our services and we hope to work with you again. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Excellent team! VisaHQ guides and supports you through every step of a potentially intimidating process. The email response time of the staff member assigned to my visa was immediate. Her answers to my questions were thorough. The turnaround time was unbeatable. I felt secure knowing my visa would not get lost, misplaced, or put at the bottom of a pile. She made certain my application was complete BEFORE she submitted it to the embassy, making the entire process seamless. I recommend this service to anyone.”

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Posted 6 years ago

Hi Aliena, Thanks for taking the time to review VisaHQ. We're glad you had an excellent experience working with our team to obtain your visa and we sincerely hope you'll choose our services again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“they are great”

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Posted 6 years ago

Hi Scott, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you return in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“Sent my passport with requested details (which was a lot less, and a lot clearer than specified by the official embassy site) for a Vanuatu Visa on Monday, received it by Friday same week! Very impressed with the service and communications.”

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Posted 6 years ago

Hi Maria, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our entire application process and we hope you'll return next time you need travel documents! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“I had an initial chat session with Carlos Mendoza on a technical issue for a Chinese visa. He did not provide the right information but luckily he sought an expert and connected me with Lilia Kenzhebayeva who quickly straightened out my situation. Lilia provided superb, professional, timely, and personalized service. Everything went perfectly without a hitch.”

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Posted 6 years ago

Hi Jiyul, Thanks for reviewing VisaHQ. Although I would like to apologize for the incorrect information you initially received, I am glad Lilia was able to assist you throughout your application. I sincerely hope you'll return next time you require travel documents. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“very good service and tricking”

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Posted 6 years ago

Hi Phillippe, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Laura Egan was fantastic to deal with. So helpful and attentive to her work. Couldn’t be happier with the service provided. The only thing I could complain about is the price. I paid €200 altogether excluding the postage of €8 I paid to send visa application. The fact the actual visa only costs about €45 is a crazy amount to have to pay. We had no other choice but to apply online and the cost of €150 extra is extremely unfair and taking complete advantage of the situation.”

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Posted 6 years ago

Hi Tara, Thanks for taking the time to review VisaHQ. While I am thrilled to hear you had a great experience working with Laura, I would like to personally apologize for your dissatisfaction with our fees. We strive to keep our clients' costs as low as possible and I am sorry you feel you overpaid for your visa. I would like to remind you that our team saves applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, our team can save you from having to cancel your trip due to document errors. I sincerely hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels! Rebekah @ VisaHQ

Posted 6 years ago

“The process was quick and easy! Customer service responded quickly and took care of everything! I highly recommend and would use VISAHQ if I needed services again.”

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Posted 6 years ago

Hi Kayla, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we look forward to serving you again next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Process was easy online and the communication with the VisaHQ advisor was fantastic. Extremely happy with the service.”

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Posted 6 years ago

Hi Roshan, Thanks for reviewing VisaHQ. We're glad you had a great experience working with your visa agent and we sincerely hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The support was Great Laura, really appreciate her efforts for getting the visa appointment booked for me.”

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Posted 6 years ago

Hi Pawandeep, Thanks for sharing your review of VisaHQ. We're glad you had a great experience working with Laura and we hope you'll return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Second time I use VisaHQ. Very reliable, fast, and a good helpful team.”

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Posted 6 years ago

Hello! Thanks for reviewing VisaHQ. We're glad you've had two excellent experiences working with our team and we hope to continue to serve you in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Easy system. Made navigating a foreign topic very straightforward and my Visa is coming back quickly. Very happy.”

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Posted 6 years ago

Hi Chad, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope you'll return next time you require travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“The experience was great, communication with the company was easy. Thank you.”

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Posted 6 years ago

Hi Zubair, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope to work with you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Frst class service very impressed brilliant staff service”

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Posted 6 years ago

Hi Raymond, Thanks for reviewing VisaHQ. We're glad you had a great experience working with our team and we hope you use our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Very good service”

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Posted 6 years ago

Hi Joel, Thanks for reviewing VisaHQ. We're glad you had an excellent experience with our services and we hope to work with you again! Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

“Convenient, reliable, patient, excellent service”

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Posted 6 years ago

Hi Ira, Thanks for reviewing VisaHQ. We're glad you had a great experience with our services and we hope you return next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,123 reviews