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VisaHQ Reviews

4.4 Rating 3,682 Reviews

86 %

of reviewers recommend VisaHQ

Company Reviews

Product Reviews

4.4

Based on 3,682 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

VisaHQ 5 star review on 19th October 2023

VisaHQ 5 star review on 19th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Painful process. Although the service was courteous the experience with the process was painful and complicated”

Posted 3 weeks ago

“I would have given this visa service 1 star, but for the kindness of my visa follow-up person. She has been very kind, so I added an extra star because of her sincere kindness. However, my reason for giving this visa service a very low review is because according to the website and its reviewed guidelines, it was stated that it takes a maximum of 7-10 days to receive a decision on any visa application. Today makes it 11 business days and 16 days since I submitted my visa application. My flight is scheduled for tomorrow and I am yet to receive my passport back as promised when I chose to use this visa service.”

Posted 3 months ago

“My VISA was approved on 9/25/23 and it was issued on 10/02/03 at 5:33pm after numerous calls. My flight was 10/03/23 and I had been calling for over a week checking on the status of my VISA. Do we have an alternative !”

Posted 5 months ago

“I am trying since a week to apply for multiple entry visa and I have uploaded every necessary document. To my surprise, the system seems not capture every document and I have got a deferred msg 6time. You ask for proof of entry from past year and it’s uploaded but still come back and ask for the same things. What sort of system do you use that doesn’t capture documents. Digital life is supposed to be smooth not hectic.”

Posted 6 months ago

“It took much too long to obtain my visa. You requested information that I provided information in the original application. The only way I received updates was if I reached out to you (twice). There was an obvious problem with the website as the order would not open. Communication and promised follow-up was poor. I would not recommend your company to anyone.”

Posted 8 months ago

“Disappointed with the service - I had to renew my passport 3 years early because I ran out of pages in my passport. The 7 years it took me to fill my passport included almost 3 years we didn't travel international. I very purposefully ordered a 52 page passport as we have extensive travel scheduled. I received a 28 page passport which will last me less than 3 years. I found myself very disappointed after paying for the highest echelon of service.”

Posted 8 months ago

“i paid 30 usd with a wrong citzenship and i tried calling no body answered so my money was just taken for free and even the slection of entry visa was a wrong product. kindly reverse my money ,i used pay pal.”

Posted 8 months ago

“Is too much Visa fee one time i travelled with non European passport as 60 usd.pls review ur Visa fee”

Posted 10 months ago

“My company decided to use visahq for corporate consular services. I was asked to apply for an India visa through them and the whole experience was very painful. Here are some of my complaints - the inital webform used to complete your details is very badly designed and covered in spelling errors, which doesn't fill me with confidence from the start. - they did not advise my company that we also needed a cert of incorporation which caused more delay to add this to the doc stack. - They did not advise us properly on how to address the India consulate in our letters. - I was asked to drop off my passport at their London office which is not their office - it's a shared space that anyone can enter. The front desk receptionist offered to take my passport and docs from me but I said with all due respect I would like to give them directly to visahq. - communications by phone is very poor, they have outsourced their call centre to a bunch of offshore guys who clearly just open a ticket and give updates. It was very hard to get to anyone close visahq. - when u do call they give out all your details without going through any kind of security. You just need the order number and they are happy give out all sorts of information. - Their support email is not properly setup and disallowed me from contacting them as they have not set up thieir anti spam systems properly to allow legitimate company's like our to send. However the worst part though was that I didn't get a clear message about how to collect my visa and passport once it was issued despite multiple (desperate) messages as I was travelling less than 24 hrs later. And then to cap it all I turned up at their shared office hoping it might be there and was asked my surname by the shared office receptionist. He then gave me an envelope with my passport in there was no security, noone checked my photo etc.. Shocking security processes and a very unprofessional way of working means I will be recommending my company look to an alternative partner for consular services.”

Posted 2 years ago

“I find it extremely difficult to fill in the forms because I did it and it keeps on saying my order have a problem. And there is no help from anyone as the phone number just goes to voice mail”

Posted 2 years ago

“Very poor about answering questions, put off answering direct questions with a for sure answer and I feel like I am not getting my passport back or my visa and that this company scammed me out of almost $700. If I don’t see my visa or passport in the next few days I will know that I was.”

Posted 2 years ago

“The service itself is great in theory. Customer service is not. When good customer service is lost, nothing else looks good.”

Posted 2 years ago

“Actually I applied my visa through visahq because they process the application very fast with good service but I have experienced the worst service ever I have applied on March 23 visiting visa to Georgia as my wife admitted in hospital for brain surgery with all the permission from state and central Govt from India but I have not yet received any information from visahq regarding my application status since March 23”

Posted 4 years ago

Hi Dinesh, Thanks for reaching out to VisaHQ. I would like to personally apologize for the problems you've been having with your visa application. We strive to exceed our clients' expectations and that clearly hasn't happened in your case. Unfortunately, international travel has been greatly impacted by the coronavirus pandemic. Please reach out to tatiana.temidayo@visahq.com with your order number for assistance at this time. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“It was easy to apply but I found that I had some outstanding documents that they didn’t follow up on until after I had asked. Alsoooo with the corona Virus issues, India was not allowing anyone with tourist visas to enter the country. Needless to say we had to cancel our trip and we were not refunded the ~$150 we spent on the visa alone.”

Posted 4 years ago

Hi Ashley, Thanks for reviewing VisaHQ. I would like to personally apologize for the problems you had with your recent order. Unfortunately, governments are changing policies very quickly due to the pandemic. Our team is doing everything we can to keep clients updated, but the situation is extremely fluid. Again, my sincere apologies. For assistance, don't hesitate to reach out to our D.C. headquarters directly at (202) 558-2216. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“There was no option provided for whether I wanted a multiple entry visa. Also I was only provided with a same day option which was what I did not want and costed me twice the money of regular visa fees.”

Posted 4 years ago

Hi Tehzeeb, Thanks for sharing your feedback regarding VisaHQ. We offer as many visa options as we are able to and I sincerely apologize that you weren't fully satisfied with our services. If you require further assistance at this time, don't hesitate to reach out to an agent directly at info@visahq.com. Again, my apologies and I hope you'll give our team a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I’ve never had such a terrible time with visaHQ. I’ve been two months trying to get a visa to Russia and a passport finally got it and now it’s at Fed ex in the truck I expressly told Victoria do not let them delivered to my address hold it at the office so now I’ll be chasing my visa for another three or four days trying to get it out of the Fed ex system. FedEx is very incompetent in my neighborhood and I’m not home to sign. If you want to improve your service . I can give you more details if you call me but I’m not even gonna waste my time writing anymore.I missed my daughter’s birthday because of you”

Posted 4 years ago

Hi Daniel, Thanks for reaching out to VisaHQ. I would like to personally apologize for the problems you've experienced with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I have informed our U.S. operations manager, Tatiana, of your order number, so you can expect someone to reach out in the near future. If you would prefer to contact her, she can be reached at tatiana.temidayo@visahq.com. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I was disappointed with the lack of communication from the service. I had to phone the affiliate (UTO vacations) multiple times for information regarding my Visa. I did pay for the expedited service and it was completed on the very last day of the expected time. Also, I am unsure if it would have been completed in time had I not called. The website was also quite behind on reporting the application process.”

Posted 4 years ago

Hi Paul, Thanks for reviewing VisaHQ. I would like to personally apologize for the fact that you were not 100% satisfied with the level of service you received. We strive to exceed our clients' expectations and that clearly didn't happen in your case. In regard to when you received your visa, our estimated processing times are based on information provided by each government agency, but we cannot account for delays on their end. If you would like to further discuss your situation, please don't hesitate to reach out to your local VisaHQ office or peter@visahq.ca. I hope you will reconsider using VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I apply visa via Visa HQ ,, But at Visa processing time at Embassy ,Visa officer demands few documents ,, which is not update to me before interview visit from VISA HQ side ,, VISA HQ officer cross check all my documents and says all ok ,, after then send me to visa process .. i lost my money and time both because of VISA HQ, i didn't recommended them for Any Visa process”

Posted 4 years ago

Hi Raul, Thanks for sharing your feedback regarding VisaHQ. We strive to exceed our clients' expectations and I'm sorry that didn't happen in your case. Unfortunately, our team has no control over additional documents required by the embassy if we are not informed ahead of time. To further discuss what happened in your case, don't hesitate to reach out to Ramesh at ramesh.krishan@visahq.in. Again, my sincere apologies for your negative experience and I hope you'll give our team a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“i had a very bad experience with them,they dint even review my documents before submission and every time i have to message them for processing and correspondence they don't guide you properly they just need money.”

Posted 4 years ago

Hi Sana, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance and to find out more about happened with your order, please reach out to Mahmoud at mahmoud.gaber@visahq.ae. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Upon receiving my Visa / Passport, the 2 week timeline was fulfilled successfully. However, when I received my passport and reviewed the dates, they are incorrect. I will have to resend my passport in order to get the correct dates, which means I will have to go through the process again.”

Posted 4 years ago

Hi Jennifer, Thanks for reviewing VisaHQ. I would like to personally apologize for the problems you encountered with your recent order. If this error occurred at the consular level, unfortunately, our team had no control over the issue. For assistance and to find out exactly what happened, don't hesitate to reach out to an agent directly at info@visahq.com or to call 1-800-345-6541. Again, my sincere apologies and I hope you'll give VisaHQ a chance next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

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VisaHQ is rated 4.4 based on 3,682 reviews