VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 4,217 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

Visit Website

Write Your review

Tell us how VisaHQ made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for the service which i thought included the visa fee since there were 2 lists of pricing, one of them being $0. Then they emailed me which did mention its undefendable once the service has started, which I thought meant the live appointing booking. After going back and forth about appointment timings the visa specialist asked if i wanted a list of the steps while waiting for the appointment, i said "ok" but the specialist did not mentioned that sending a list counts as the "service starting", not to mention the list that was sent is what's already information that's easily obtainable online so there goes my $130”

Helpful Report

Posted 1 day ago

“Business visa”

Helpful Report

Posted 1 year ago

“Subject: Extremely Poor Experience with VisaHQ – Urgent Concerns To Whom It May Concern, I am extremely disappointed with the experience I’ve had using VisaHQ. I have used your service successfully in the past, but this most recent attempt has been nothing short of a nightmare. Your website is confusing and lacks clear, consistent instructions. The application appears in incomplete sections, each time indicating it’s "finished," only for me to call and be told there's yet another step or section that needs to be completed—this has happened three times. While I have been able to reach someone by phone, it’s clear your team is not on the same page. No one seems to know what’s going on or how to guide customers through the process efficiently. To make matters worse, I have now been waiting over 24 hours for a simple signature form to be sent to me—still nothing. At this point, I am genuinely concerned that I may not get my passport back in time, or worse, not at all. After nearly 30 years of international travel and dealing with various visa services, this is, without question, one of the worst customer experiences I have encountered. Adding insult to injury, I was charged twice. While I did receive a refund, I was penalized $25 for your mistake. That is unacceptable and completely unprofessional. VisaHQ has lost my trust, and I will strongly reconsider using or recommending your service in the future unless these issues are addressed immediately. Sincerely, William Baker”

Helpful Report

Posted 1 year ago

“My name is Adel Altam I am permanent resident in the US I am now traveling outside of US in Egypt for the next two weeks and I love to visit Salvador before I go back to the states do I need to have visa.”

Helpful Report

Posted 1 year ago

“اريد المساعده للحصول على تأشيرة عمل في اندورا”

Helpful Report

Posted 1 year ago

“Everything went on perfectly well”

Helpful Report

Posted 2 years ago

“Regularly writing blogs, I'm genuinely impressed by your content. This captivating article has intrigued me, prompting me to bookmark your site and stay updated weekly. Moreover, I've subscribed to your RSS feed. Can Singaporeans get visa on arrival in Egypt? Yes, Singaporeans can obtain a visa on arrival in Egypt. This convenient process allows entry for tourism purposes, with certain requirements and fees applicable upon arrival.”

Helpful Report

Posted 2 years ago

“Painful process. Although the service was courteous the experience with the process was painful and complicated”

Helpful Report

Posted 2 years ago

“I would have given this visa service 1 star, but for the kindness of my visa follow-up person. She has been very kind, so I added an extra star because of her sincere kindness. However, my reason for giving this visa service a very low review is because according to the website and its reviewed guidelines, it was stated that it takes a maximum of 7-10 days to receive a decision on any visa application. Today makes it 11 business days and 16 days since I submitted my visa application. My flight is scheduled for tomorrow and I am yet to receive my passport back as promised when I chose to use this visa service.”

Helpful Report

Posted 2 years ago

“My VISA was approved on 9/25/23 and it was issued on 10/02/03 at 5:33pm after numerous calls. My flight was 10/03/23 and I had been calling for over a week checking on the status of my VISA. Do we have an alternative !”

Helpful Report

Posted 2 years ago

“I am trying since a week to apply for multiple entry visa and I have uploaded every necessary document. To my surprise, the system seems not capture every document and I have got a deferred msg 6time. You ask for proof of entry from past year and it’s uploaded but still come back and ask for the same things. What sort of system do you use that doesn’t capture documents. Digital life is supposed to be smooth not hectic.”

Helpful Report

Posted 3 years ago

“It took much too long to obtain my visa. You requested information that I provided information in the original application. The only way I received updates was if I reached out to you (twice). There was an obvious problem with the website as the order would not open. Communication and promised follow-up was poor. I would not recommend your company to anyone.”

Helpful Report

Posted 3 years ago

“Disappointed with the service - I had to renew my passport 3 years early because I ran out of pages in my passport. The 7 years it took me to fill my passport included almost 3 years we didn't travel international. I very purposefully ordered a 52 page passport as we have extensive travel scheduled. I received a 28 page passport which will last me less than 3 years. I found myself very disappointed after paying for the highest echelon of service.”

Helpful Report

Posted 3 years ago

“i paid 30 usd with a wrong citzenship and i tried calling no body answered so my money was just taken for free and even the slection of entry visa was a wrong product. kindly reverse my money ,i used pay pal.”

Helpful Report

Posted 3 years ago

“Is too much Visa fee one time i travelled with non European passport as 60 usd.pls review ur Visa fee”

Helpful Report

Posted 3 years ago

“My company decided to use visahq for corporate consular services. I was asked to apply for an India visa through them and the whole experience was very painful. Here are some of my complaints - the inital webform used to complete your details is very badly designed and covered in spelling errors, which doesn't fill me with confidence from the start. - they did not advise my company that we also needed a cert of incorporation which caused more delay to add this to the doc stack. - They did not advise us properly on how to address the India consulate in our letters. - I was asked to drop off my passport at their London office which is not their office - it's a shared space that anyone can enter. The front desk receptionist offered to take my passport and docs from me but I said with all due respect I would like to give them directly to visahq. - communications by phone is very poor, they have outsourced their call centre to a bunch of offshore guys who clearly just open a ticket and give updates. It was very hard to get to anyone close visahq. - when u do call they give out all your details without going through any kind of security. You just need the order number and they are happy give out all sorts of information. - Their support email is not properly setup and disallowed me from contacting them as they have not set up thieir anti spam systems properly to allow legitimate company's like our to send. However the worst part though was that I didn't get a clear message about how to collect my visa and passport once it was issued despite multiple (desperate) messages as I was travelling less than 24 hrs later. And then to cap it all I turned up at their shared office hoping it might be there and was asked my surname by the shared office receptionist. He then gave me an envelope with my passport in there was no security, noone checked my photo etc.. Shocking security processes and a very unprofessional way of working means I will be recommending my company look to an alternative partner for consular services.”

Helpful Report

Posted 4 years ago

“I find it extremely difficult to fill in the forms because I did it and it keeps on saying my order have a problem. And there is no help from anyone as the phone number just goes to voice mail”

Helpful Report

Posted 4 years ago

“Very poor about answering questions, put off answering direct questions with a for sure answer and I feel like I am not getting my passport back or my visa and that this company scammed me out of almost $700. If I don’t see my visa or passport in the next few days I will know that I was.”

Helpful Report

Posted 5 years ago

“The service itself is great in theory. Customer service is not. When good customer service is lost, nothing else looks good.”

Helpful Report

Posted 5 years ago

“Actually I applied my visa through visahq because they process the application very fast with good service but I have experienced the worst service ever I have applied on March 23 visiting visa to Georgia as my wife admitted in hospital for brain surgery with all the permission from state and central Govt from India but I have not yet received any information from visahq regarding my application status since March 23”

Helpful Report

Posted 6 years ago

Hi Dinesh, Thanks for reaching out to VisaHQ. I would like to personally apologize for the problems you've been having with your visa application. We strive to exceed our clients' expectations and that clearly hasn't happened in your case. Unfortunately, international travel has been greatly impacted by the coronavirus pandemic. Please reach out to tatiana.temidayo@visahq.com with your order number for assistance at this time. Safe travels, Rebekah @ VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 4,217 reviews