VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,925 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,925 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a frequent traveller, but have a low tolerance (admittedly also a short fuse) for online application procedures that are not perfect. But I was attracted by the option of being able to pay online rather than a physical bank cheque being needed, but that's where it ends. The amount of time it took for me to fill out on the screen (still have to do some by hand so would have been quicker to print the blank form), decide whether or not to pay an extra $20 to upload passport style photographs (which annoyingly only appears half way through after you've already decided on the payment options), logout because of clicking a button twice, then try to login, generate an account with a password (didnt want to use facebook or google), and then try to work out how to get back to the site and find my visa information, and wonder when and how I would see a printable version of my application (I saw it there once - should have printed straight away) but now cant find it again, meant that I would have been better off applying directly to the embassy. Now I am unsure about several things including where I pick up my passport (I chose that option rather than mail) and visa (embassy or VisaHQ?), despite the email received from VisaHQ. And a couple of other details that don't seem to be identical to the consulate's information on their visa page. It is a horrid, sinking feeling to be unclear about a visa application, when it involves your passport, travel deadlines, and expensive air tickets. To be honest, I would prefer that my credit card were refunded so I could go back directly to the embassy site to apply there instead. Also, no-one answered the phone in Sydney, and I did not leave a message. Maybe I'll try again after lunch. No, still no answer.”

Helpful Report

Posted 6 years ago

Hello Nick, I'm sorry to hear about the problems you've been experiencing with your VisaHQ order. We strive to exceed every client's expectations and that clearly hasn't happened in your case. I urge you to reach out to our Sydney office again to reach an agent for assistance or contact me directly at stan@visahq.com. I will be happy to personally look into your situation. Again, my sincere apologies. Safe travels, Stan for VisaHQ

Posted 6 years ago

“Was unable to upload photos for my visas, called and was told to e-mail them. Tried 5 times and was told that vishhq mailbox was full, called again and was told that was not the case. I should try again. tried 6 more times with no luck. will call again today.”

Helpful Report

Posted 6 years ago

Hi David, I'm sorry to hear you've had a negative experience with VisaHQ. We strive to exceed our customers' expectations and we have clearly not reached that goal in this case. Please contact 1-800-345-6541 to reach an agent who can assist you. Again, my sincere apologies. Safe travels, Rebekah at VisaHQ

Posted 6 years ago

“Sir or Madam, So far my experience is not good. I have used your service twice before and my experiences then were very good. I have been asked to upload my invitation letter. I purchased this from you. I do not see it available for me to download. I called, was put on hold for some 15 minutes, having explained the problem. When the person came back she did not seem to know what I wanted. When I explained again, she hung up. I need to know what I need to do in order to complete this process.”

Helpful Report

Posted 6 years ago

Hi Kevin, Your review is very concerning to us. What you experienced is certainly not the level of customer service we aim to provide to our clients. We would appreciate if you would contact our London office directly at +44 20 7148 6117. One of the team members there will be able to assist you. Safe travels and, again, my apologies, Rebekah at VisaHQ

Posted 6 years ago

“Found it very difficult to add a second person, as I didn't see a place until after I had paid my for my visa. The site wanted to charge me then twice for my visa. . I ended up making a new account for my husband. Each time the site did not let me know whether the files uploaded or not. Now it says we can progress online but there is nothing to show that - looks same as when I filed.”

Helpful Report

Posted 6 years ago

Hi Ronald, Thank you for sharing your experience with VisaHQ. We're sorry to hear that you had some problems with our online application system. If you would like to discuss your feedback further, please contact one of our skilled agents at 1-800-345-6541. We'll work with you to resolve any issues as quickly as possible. Safe travels! Rebekah at VisaHQ

Posted 6 years ago

VisaHQ is rated 4.4 based on 3,925 reviews