Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

VisaHQ Reviews

4.4 Rating 3,702 Reviews

86 %

of reviewers recommend VisaHQ

Company Reviews

Product Reviews

4.4

Based on 3,702 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

Write Your review

Tell us how VisaHQ made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VisaHQ 5 star review on 22nd February 2024

VisaHQ 5 star review on 19th October 2023

VisaHQ 5 star review on 19th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Agent gave me the wrong information for my case even though I had specified my information clearly on the initial form on the website.”

Posted 4 years ago

Hello! Thanks for reviewing VisaHQ. I would like to personally apologize for the problems that occurred with your application. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Feedback like yours helps us better train our agents across the globe. I want you to rest assured that we will address the fact that your application was not thoroughly checked. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“My visa application was sent July 1, I was actually granted the visa on July 12 but Vsia HQ did not get back to me by July 23 despite trying to call/email/online chat follow-up. This caused me an unnecessary delay of travel bookings.”

Posted 4 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the poor experience you had with our team. We strive to reply to all communication in a timely fashion and that clearly didn't happen in your case. Rest assured that reviews like yours help us improve our services around the globe. I sincerely hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I required a 90 day visa effective from my departure date 18-9-19 . The consulate have issued a 90 day visa effective from the 17-7-19 . Which makes my visa useless. My return date from Manila is the 19-10-19 ,as my airline ticket given to your company, the visa you have issued expires 17-10-19 . Making my visa useless. You need to have this rectified to comply with my airline ticket and Philippine law. My passport is in transit to me via post. The consulate should post me a new visa so I can carry with my passport.”

Posted 4 years ago

Hi Raymond, Thank you for sharing your feedback regarding VisaHQ. I would like to apologize for the fact that you have not a 100% satisfactory experience with our services. Unfortunately, visa validity and visa issuance are determined by each country's embassy or consulate and VisaHQ's team does not have any control over that aspect of visa issuance. Please contact info@visahq.com or call our Sydney office directly at +61 2 7200 0815 to see what options may be available to you. Again, my sincere apologies for this issue. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Errors were made. Process was unclear and confusing. Longer email will be provided with more details.”

Posted 4 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you encountered with our application process. We strive to exceed our clients' expectations and I'm sorry that didn't happen in your case. If there is anything one of our agents can do to further assist you at this time, don't hesitate to reach out to 1-800-715-2075 or email info@visahq.com. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Goat rope operation. Not an easy system to navigate for multiple Visas.”

Posted 4 years ago

Hello! Thanks for taking the time to share your feedback. I would like to personally apologize for the negative experience you had with VisaHQ's online system. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I would also like to provide you with a bit of background about the company. VisaHQ was founded in 2003 and is based in Washington D.C. The company now has 24 offices in 12 countries, with further expansion planned throughout 2019. We have excellent relationships with numerous embassies and government agencies around the globe. Rest assured that your feedback about applying for multiple visas will be taken seriously. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Could of got same visa for lot less. America does not exactly welcome you with open arms.”

Posted 4 years ago

Hello! Thanks for taking the time to review VisaHQ. I would like to personally apologize for the fact that you aren't completely satisfied with the experience you had with our services. Unfortunately, our team has no control over the requirements that various nations have for visa applicants; our agents do everything in their power to make the process seamless for clients like you. Additionally, we want to assure you that we do everything we can to keep our fees low. While we apologize that you felt you paid too much, we cannot dictate embassy fees and other government charges, which affect our clients' final costs. Furthermore, we would like to remind you that we save applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Very unclear directions on the website and rude when asked questions.”

Posted 4 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had problems working with our team when you needed assistance. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us address problems and improve how our staff operates around the world. I sincerely hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had problems working with our team when you needed assistance. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us address problems and improve how our staff operates around the world. I sincerely hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Worst service ever in Egypt”

Posted 4 years ago

Hi Ahmed, Thanks for taking the time to share your feedback regarding VisaHQ. I would like to personally apologize for the fact that you were dissatisfied with the level of service you received. We strive to exceed our clients' expectations and I am sorry that didn't happen in your case. Rest assured that reviews like yours help us better train our staff worldwide. If there is anything further we can do to assist you at this time, don't hesitate to reach out to an agent directly at info@visahq.com. Again, my sincere apologies on behalf of the team. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“i applied a visa for dubai and he will not applied my visa and does not give back my refundable money .. he is fraud , wrost and bad company”

Posted 4 years ago

Hi Rajat, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for any problems you had with your application. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Unfortunately, our team is not responsible for visa issuance; whether or not a visa application is approved is solely at the discretion of consular officials. If you have any further questions or concerns regarding your orders, don't hesitate to contact one of our agents directly at info@visahq.com. Again, my sincere apologies on behalf of the team. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I did not want to UK bec of social reason. I requested to stop Visa even before I provided you with all document. But they took my money and refuse to get it back however I still in the beginning. So I never contact this agency and I will advise my colleagues not to use this institution in future.”

Posted 4 years ago

Hello! Thanks for taking the time to review VisaHQ. I would like to personally apologize that you were not fully satisfied with the service you received. We strive to exceed our clients' expectations and I'm sorry that didn't happen in your case. I want to remind you that our team has no control over visa issuance. The type of visa that is issued is determined solely at the discretion of government officials. If there is anything else we can do to assist you with your order, don't hesitate to contact an agent directly at info@visahq.com. I sincerely hope you'll reconsider using our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Had paid fees amounting to approx 18k, which included 6k for consulate fees and rest for VisaHQ service fees. The only service provided was in taking the Visa appointment. Everything else, right from filling in the application to collection of Visa was done by me. Over and above that, we had to pay the consulate fees all over again which thankfully was refunded to us almost a month later. There was no support at the consulate office and even the last minute rush to pay the Visa fees had to be undertaken by us. So 12k for an appoint? that is a rip-off !!!. I would have liked a refund of that too. Maybe a 1k for appointment would be fine. In any case, no further services from VisaHQ for me atleast.”

Posted 4 years ago

Hi Ahaan, Thanks for taking the time to review VisaHQ. I would like to personally apologize for the negative experience you had obtaining your visa. I am extremely sorry you felt you did not receive adequate support from the VisaHQ team. Unfortunately, however, our staff has no control over the lack of consular assistance you had to deal with. I would like to assure you that feedback like yours helps us improve our services worldwide and your experience will be taken into consideration as we hone our customer service training. I sincerely hope you'll reconsider using VisaHQ again in the future. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“While the visa application submission process went smoothly, the communications around delay in visa approval were terrible. I applied for a multiple entry business visa to the DRC. My case manager did not reach out to me immediately after the visa was not approved on the estimated date (after 25 days of waiting, which is a very long time for anyone to not have their passport, but that's due to to the DRC, not visaHQ). I instead had to reach out to my case manager myself, and she was unable to provide a reason for the delay, and was not proactive or resourceful at all in trying to go the extra mile to figure out the delay, given my upcoming departure out of the country. I ended up researching online the phone number of the Mission in NYC where my passport was, and overall spent several hours trying to contact them/on the phone with them. I was in touch with an officer there directly, and didn't bother going through my case manager at VisaHQ anymore. For a service that cost me $200, it was extremely disappointing, as I ended up doing the case manager's job myself. For this reason I would like to request a refund for this service. Please let me know how to go about this. Thank you.”

Posted 4 years ago

Hi Manon, Thanks for sharing your feedback regarding VisaHQ. We strive to exceed all of our clients' expectations and I sincerely apologize that didn't happen in your case. Unfortunately, however, our team has no control over processing times and consular requests once applications are delivered to the appropriate embassy or consulate. We do everything in our power to make sure our clients' applications are approved quickly; our estimated processing times are based on information provided by each government agency, but we cannot account for slow processing on their end and are not always informed of the reasons behind these delays. To discuss a possible refund, please reach out to your nearest VisaHQ office to to an agent directly at info@visahq.com. I hope you will consider giving VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“I recently applied for a visa with Visa HQ, and was allocated Vlenia as my visa advisor, she sent me a list of documents required for my application. I submitted the documents, and she advised that I needed an appointment for biometrics. After 2 days she seemed very confused about the type of visa I was applying for and did not seem to know what was written on the visa HQ website. She requested for more documents a bank statement and letter for my employer which was irrelevant to the type of visa I was applying for , as when I got to the biometrics centre on Wilson street they did not require the bank statements and letter from the employer. Vlenia, also told my employer off in an email for writing the letter to Greece high commision which I found very unprofessional as those are the instructions on the Visa HQ website. I got the visa in the end and have just got back from my holiday, but the whole process of applying for the visa was more stressful than usual. The advisors I have dealt with in the past were very professional and polite. I only hope in the future the website is updated and staff familiarise themselves with the requirements on the website.”

Posted 4 years ago

Hi Anna, We appreciate you taking the time to leave your feedback. I would like to personally apologize for the poor customer service you received when you applied for a visa on this occasion. This is far from our usual standard of service and I am sorry you were not assisted appropriately. Rest assured that feedback like yours makes us better and helps us train our staff to avoid similar situations in the future. We sincerely hope you'll give us a chance to prove ourselves again next time you travel. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“The officers are very slow response. I even called by myself to VisaHQ Jakarta for completion my Visa. After my Visa arrived Singapore. I wrote to ones of oficer Renuka. She never replied my email. Delivery my Visa to my home took 3 days (compring delivery Jakarta - Singapore only 3 days)”

Posted 4 years ago

Hi Gangsar, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had working with Renuka and the rest of the team and want to assure you this is far from our usual standards. Reviews like yours help us improve our services around the world and we appreciate you bringing the communication problems you had to our attention. I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Had to wait for 2 months and maybe 10 emails to get a reply”

Posted 5 years ago

Hi Sukhada, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you experienced reaching our staff. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us improve the level of service we offer. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The documents needed should be more specific and all requested in advance of a family making a wasted trip to London The document titled birth certificate/certificate of birth was requested but this certificate was not actually what was needed - the copy of registrar entry was instead. We paid you to help us do this so we wouldn't need to travel twice and waste 3 childrens day off school and 2 adults days off work. The second trip was good and handled well by your rep and you returned the passports to us in a timely manner.”

Posted 5 years ago

Hello! Thanks for sharing your feedback regarding your VisaHQ experience. I would like to personally apologize for the fact that you were not 100% satisfied with the level of service you received. We strive to exceed our clients' expectations and I'm sorry that didn't happen in your case. We never want our customers to feel that they are wasting time or money and you can rest assured that reviews like yours help us improve. I hope you'll give VIsaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I have missed my business trip, for the following reasons: 1) I had to call on Thursday to check the status, as I was leaving on Friday, and no word of my Visa. I was promised a call back on Thursday, to which I finally received the call on Friday afternoon. 2)My passport and Visa was finally delivered on Saturday, but my last name was incomplete/incorrectly spelled. Since the Visa does not match my ID or Passport, I did not take the chance of flying, only to be stuck at the airport in Bangladesh, without a valid Visa. This was important business travel, and this has really caused an impact for our company.”

Posted 5 years ago

Hi Kristine, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for any mistakes that were made throughout your application. We strive to exceed our clients' expectations every step of the way and that clearly didn't happen in your case. Our goal is always to make the visa application process as seamless as possible for travelers like you and I am sincerely sorry for the errors that led to you missing your trip. If there is anything further we can do to assist you at this point, I urge you to reach out to our U.S.-based customer care team at 1-800-345-6541. Again, my apologies.. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I had to submit my visa on a very tight schedule and this is the reason why I contracted VisaHQ services: I did not have extra days to waste on my application and I assumed going through a company, the time for the process will be secured. My submission was delayed for technical problems on your payment system and postponed the submission for two days. Since then, I have received contradictory information from the company re: the status of my application and dates to get back my passport. It has been disappointing experience.”

Posted 5 years ago

Hi Florencio, Thanks for sharing your feedback regarding VisaHQ. I would like to sincerely apologize for the problems you've experienced with your application. Unfortunately, even though we do everything in our power to expedite our clients' applications, we are still bound by various nations' standard processing times in the vast majority of cases. Our agents, however, keep customers like you updated to the very best of their abilities. In regard to the technical issues you dealt with, I would like to again apologize. We're consumers too and we know how frustrating online maintenance and downtime can be! If you have any further questions regarding your order, please don't hesitate to reach out to an agent directly at (800) 715-2075. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The process provided a very poor experience. There was no proper communication on the steps. Miscommunication when the pick-up of the passport, no status update during the processing time, I had to follow-up twice with no answer by e-mail until I reached out by chat. The duedates provided were not honored. Overall a very frustrating experience.”

Posted 5 years ago

Hi Jefferson, Thanks for reviewing VisaHQ. I would like to personally apologize for the issues you experienced with your application. We strive to provide all of our clients with timely updates regarding processing and I am sincerely sorry that didn't happen in your case. Unfortunately, once applications have been turned over to the appropriate government agencies, our team does not have any control over processing times or setbacks. We do, of course, provide our clients with as many progress updates as possible. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Lost connection during payment after waiting for long time! I do not know if payment was completed or not!! Please contact me urgently.”

Posted 5 years ago

Hi Omar, Thanks for reviewing VisaHQ. I would like to personally apologize for the problems you experienced while waiting for your payment to process. Please contact our Dubai office directly at +971 4 375 0400 for assistance. Thank you for choosing VisaHQ! Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

«
1
2
3
4
»

VisaHQ is rated 4.4 based on 3,702 reviews