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VisaHQ Reviews

4.4 Rating 3,702 Reviews

86 %

of reviewers recommend VisaHQ

Company Reviews

Product Reviews

4.4

Based on 3,702 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

VisaHQ 5 star review on 19th October 2023

VisaHQ 5 star review on 19th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upon receiving my Visa / Passport, the 2 week timeline was fulfilled successfully. However, when I received my passport and reviewed the dates, they are incorrect. I will have to resend my passport in order to get the correct dates, which means I will have to go through the process again.”

Posted 4 years ago

Hi Jennifer, Thanks for reviewing VisaHQ. I would like to personally apologize for the problems you encountered with your recent order. If this error occurred at the consular level, unfortunately, our team had no control over the issue. For assistance and to find out exactly what happened, don't hesitate to reach out to an agent directly at info@visahq.com or to call 1-800-345-6541. Again, my sincere apologies and I hope you'll give VisaHQ a chance next time you need travel documents. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Please I need Canada Visa”

Posted 4 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to apologize for the fact that you haven't yet obtained your Canadian visa. You can visit our website (www.visahq.com) to begin your application on your own. Or, for assistance from an agent, please reach out info@visahq.com. If you are satisfied with your experience, I hope you will alter your review to have 5 stars. We strive to exceed our clients' expectations and look forward to working with you! Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“- not provided info regarding the timeframe for visa process - no info regarding the wrong picture (I had to do the new one on a day of my appointment) - no info regarding changes in fees policy (from 02.02.20 - exactly the day of my appointment; I’ve wasted almost two hours during my working time due to lack of communication to me) - no info regarding the payment in the visa center - no follow ups From the good point is only: - an appointment been booked for me So I really do not understand what did I pay for. In that case of really bad experience I would like to get a refund. As the only service I got, was a booking of appointment. Which I guess I could do by myself.”

Posted 4 years ago

Hi Valeriya, Thanks for reaching out to VisaHQ. I would like to personally apologize for the negative experience you had with your recent order. We make every effort to exceed our clients' expectations and that clearly didn't happen in your case. I have spoken to Mahmoud regarding your situation and have learned that Julie did mistakenly tell you the incorrect fee, as she was unaware of the new policy at the time. My sincere apologies for this issue. For additional assistance, please contact Mahmoud directly at mahmoud.gaber@visahq.ae. Again, I am sorry for the problems you've encountered and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Overall, VisaHQ agents are quite helpful, but negative points for website instructions, and process duration. 1) After filling the form, this website provided to address for nearest VisaHQ centre. It was clearly mentioned to send passport and related documents to the same address. I did so, but when the representatives got to know the same, they requested to use a new address. Previous address was inactive for a year. 2) Usually, it takes 5 working days to get visa done. For my case, it took around 2 weeks. 3) Process could be lot better if instructions are mentioned properly on the website. Mentioned address during registration was inactive for year. New address should be provided during registration.”

Posted 4 years ago

Hi Deepit, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had with our website and I will pass your issues along to our IT team. We strive to keep the information on our site up-to-date and that is clearly not the case here. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Unfortunately getting our visas was a protracted process which became very stressful. Eventually, the team members were helpful to completion. The cost is ridiculously high especially when on the Visa itself it says the cost is $25 - you charge the best part of $150. It seems that all visa agencies are in the rip-off business.”

Posted 4 years ago

Hi David, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you were not 100% satisfied with the level of service you received. We strive to exceed our clients' expectations. We work hard to make sure our pricing is clear and transparent. I am sorry if you were at all surprised by your final cost. With further questions, please don't hesitate to contact Olga at olga@visahq.com. We are here to help you reach a satisfactory resolution! Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah at VisaHQ

Posted 4 years ago

“i never got a confirmation of my services that was completed on line, hence I can't return to my records to obtain a copy of my invoice/bill or view the status of my visa processing. I tried using the chat feature and it is not very timely. I don't appreciate the fact confirmation has not been sent.”

Posted 4 years ago

Hello, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you have not been completely satisfied with your recent experience. I want to assure you that our IT team is working to tweak our chat feature to make it more useful to clients. Furthermore, I am sorry that you never saw your confirmation email. We encourage applicants to check their spam folders if an automatic confirmation does not arrive. For assistance at this time, please don't hesitate to reach out to an agent directly at 1-800-345-6541 or email info@visahq.com. Again, my apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“i'm always waiting my personnel visa, without explanations ... too long for me and not enough reassuring”

Posted 4 years ago

Hi Jean, Thanks for taking the time to share a review. I would like to apologize for the processing delay you're experiencing. Unfortunately, our team has no control over applications once they reach the appropriate embassy, but we do everything in our power to track progress for clients like you. For assistance, please reach out to our Paris office directly at +33 1 85 64 41 16 or email an agent at info@visahq.com. We hope you'll choose us again next time you need travel documents. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“I am afraid I had quite a bad experience of getting my visa through VisaHQ. I applied on 22/12/19 and was told I would get the visa in plenty of time to go to Bahrain on 6/1/20. it should take 4-5 working days. By 2/1/10 I had to start emailing and chasing to find out why I hadn't received it. I even had to ask friends and family to called the office on my behalf as I was already travelling. Eventually the visa came through a few hours before I got on the plane to Bahrain. if it hadn't come through I would have wasted £76 and spend 20 hours in the airport. I didn't feel Visahq was helpful in giving me assurance about my visa and I would not use Visahq again. I have been told you can go direct to the country embassy visa section and get the visa for much cheaper. It is a shame that part of my holiday was marred by the stress of having to chase for this visa.”

Posted 4 years ago

“Both forms, for my girlfriend and I, were completely messed up, information was mixed between them. The worst one was for my girlfriend which I had to review 3 times, and I still missed a few details. Lucky for us the person at the embassy was ok to change the info on the spot at the interview (e.g. her form was filled as she was a male - how can you do such a mistake? You can't even copy/paste that information! You have to select one or the other option and you knew that that form was for my GIRLfriend, her picture was quite obvious etc.). Last thing: the price was very poorly explained. The order emails said - one is €335.75 (mine) and the other €351.50. On the website it says something completely different: 336.50 and 305.75. Why such a big difference? And why was the service fee 25 eur more? I would love to hear back from you and explain why this happened?”

Posted 4 years ago

Hi Victor, Thanks for sharing your feedback regarding VisaHQ. I would like to sincerely apologize for the fact that you have not had a satisfactory experience with our services. We strive to consistently exceed our clients' expectations. I have spoken with Olivia about your situation and I understand that the initial confusion arose because both orders were placed under your girlfriend's profile. Without separate profiles/personal information, our autofill algorithm could not function perfectly. For further clarification, including pricing information, please reach out to Olivia directly at olivia.hulse@visahq.com or contact our Dublin office at +353 1 486 9090. Again, my sincere apologies and I hope you will give the VisaHQ team a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“The individual person that I dealt with, was very good and kept me up to date. However this is the first time that I didn't receive the visa in time for my travel. So I wasted £230 for a visa that was issued too late for my flight.”

Posted 4 years ago

Hi Daniel, Thanks for reviewing VisaHQ. I would like to personally apologize for the fact that you aren't 100% satisfied with your latest order. We strive to exceed our clients' expectations and I'm sorry that didn't happen in this situation. Unfortunately, our team has no control over slow processing times or delays on the consular side. Visa issuance/validity is determined solely at the discretion of government officials. If there is anything else we can do to assist you with your order, don't hesitate to contact an agent directly at info@visahq.com or call our London office at +44 20 7148 6117. I sincerely hope you'll reconsider using our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Not sure what benefit VISA HQ adds to the process. Would be quicker applying directly to the embassy. Paying €150 for a service that can't tell me the status of the order, nor communicate accurately when the VISA will be ready is not good. Had to wait 2.5 weeks for VISA, and still not here, so had to send staff member 220km to collect Passports in person as we fly tomorrow.”

Posted 4 years ago

Hi Eoin, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you were not satisfied with the level of service you received. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I want to personally assure you we do everything we can to keep our fees low. Our team provides valuable services, such as driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, agents can save you from having to cancel your trip due to document errors. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels! Rebekah @ VisaHQ

Posted 4 years ago

“The site does not flag unacceptable entries, one of which was that Singapore had to be the nominated residence when application was made. It just made me go round in circles! The help team initially wasn’t able to help despite a dozen exchanges over 2weeks, until Harrison identified the problem.”

Posted 4 years ago

Hi Kiah, Thanks for reviewing VisaHQ. I would like to apologize for the poor experience you had with our services overall, although I am glad to hear Harrison was ultimately able to assist you. Please rest assured that we take feedback like yours seriously and will use it to better train our staff around the world. Again, my sincerest apologies and I hope you'll give VisaHQ a chance again next time you require travel documents. Safe travels, Rebekah at VisaHQ

Posted 4 years ago

“I faced lot of issues in my visa process. I did not get much help and need to make multiple calls to get the things done. VisaHQ charge fee but support to customer is not good. There is opportunity for VISAHQ to improve. Regards Nitin Pandey”

Posted 4 years ago

Hi Nitin, Thanks for reviewing VisaHQ. I would like to personally apologize for the problems you experienced with your recent order. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything we can do to further assist you or rectify the situation at this time, don't hesitate to reach out to Ramesh at ramesh.krishnan@visahq.in. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah at VisaHQ

Posted 4 years ago

“As additional personal info is required after the main questionnary completed, what is asked is not considered on menu, and it is only delaying the process. Was suspected to be a spam while mails appears after sending complete the Visa request.”

Posted 4 years ago

Hi Charles, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you were not 100% satisfied with your experience. We strive to make the visa application process as simple as possible and I'm sorry that wasn't the case for you. Unfortunately, some visa types require additional personal data in order to be processed. We will, however, look into the order in which we obtain this information on our Smart Form. Furthermore, I'm sorry your email filter suspected our communication to be spam. Often, emails from companies you have not previously worked with are flagged by the spam filter. This is not indicative of the validity of the business. Again, my apologies, and I hope you will give VisaHQ another chance in the future. Safe travels, Rebekah at VisaHQ

Posted 4 years ago

“Not meet expectation”

Posted 4 years ago

Hi Lay, Thanks for sharing your review of VisaHQ. I would like to personally apologize for the fact that you weren't satisfied with your experience. We strive to exceed our clients' expectations and that clearly didn't happen in your case. If there is anything we can do to rectify the situation at this time, don't hesitate to reach out to an agent directly info@visahq.com. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Offer more than they deliver.”

Posted 4 years ago

Hi James, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you weren't completely satisfied with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Furthermore, I would like to remind you that our team saves applicants like you precious time by driving to the embassy or consulate, waiting in line, and double-checking paperwork for accuracy. Ultimately, agents can save you from having to cancel your trip due to document errors. I hope this has clarified the value of VisaHQ's services and we would enjoy serving you again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“They did not offer single entry visas to Sri Lanka in their online application documents and thus indirectly “conned” the applicant into paying for a MULTIPLE entry visa at more than double the price. 😡😡😡. Shame on you”

Posted 4 years ago

Hi Reuben, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you were dissatisfied with our online application system. We make every effort to list the most updated visa options for every nation. Remember, if you ever have questions regarding visa options for a specific country, our team is available to provide assistance. Never hesitate to use our live chat feature, email info@visahq.com, or contact your local VisaHQ office. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“No check point on the end to end closure on the process”

Posted 4 years ago

Hi Osman, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you weren't 100% satisfied with our services. I want to assure you that we take reviews like yours seriously and we will look to improve our processes moving forward. Again, my apologies, and I hope you will give VisaHQ another chance in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“Live support was good but the website is not intuitive and instructions are not clear. I had to ask a lot of questions that could have been avoided with better user centered design of the website experience.”

Posted 4 years ago

Hello! Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you had using our website. As we make changes and tweak its design, we will take your review into consideration. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

“We normally deal directly with the respective country embassy/consulate for all visa requirements. We decided to engage VisaHQ for visa application services. We are pleased that we tried but won't be using or recommending VisaHQ in the future. We deem the quality of the service as poor - do not respond in a timely manner nor provide any meaningful updates regarding the progress of a visa application.”

Posted 4 years ago

Hi Gerrerd, Thanks for taking the time to rate VisaHQ. I am sorry you didn't have a good experience with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that feedback like yours helps us improve our services worldwide. I urge you to contact an agent at info@visahq.com to further discuss your concerns. I sincerely hope you will reconsider using VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 4 years ago

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VisaHQ is rated 4.4 based on 3,702 reviews