VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 4,217 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose VisaHQ to help me with my eVisa for Venezuela. I was not told there was a time limit. I had several items I needed to submit with my application, such as: Hotel Information Passport photos 3 months of bank statements Detailed day to day itinerary But VisaHQ declined to help. VisaHQ submitted my application without my permission and it was quickly denied! Do not trust this company, VisaHQ!”

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Posted 4 days ago

“Horrible going thru credit card dispute for service never received!”

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Posted 6 days ago

“Hi my name is Gerhard Nel and i have applied for visitors visas but i am not happy with your service towards me. I am going to contact N.Z embassy to write my cimplain because it is more than 3 months now.”

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Posted 1 month ago

“Ваша сотрудница Кларисс оказалась совершенно некомпетентна. Она посоветовала мне подготовить кучу ненужных документов и дала е-мэйл посольства, вот и все, в чем заключалась ее помощь. В дальнейшем оказалось, что это не то посольство, в которое мне нужно было обращаться, на что она мне ответила разбираться самой. В итоге я потратила время и кучу денег, а визу так и не получила. Я потребовала вернуть мне деньги, но Кларисс настаивает, что консультацию она мне провела и документы проверила, и согласилась вернуть только визовый сбор.”

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Posted 2 months ago

“Good day I trust you are well. I am writing regarding a client who submitted her Uganda visa application on 6 June and is scheduled to travel within the next two weeks. Since the application was lodged, she has maintained consistent communication with your office. Unfortunately, the responses received thus far have been repetitive and have not provided any meaningful update on the status of her application. This matter is becoming increasingly urgent, as any delay that results in her being unable to travel will lead to a significant financial loss. Furthermore, we have not identified any provision within your terms and conditions that addresses reimbursement in circumstances where processing delays prevent travel. We would therefore appreciate a clear update on the current status of the application, including any outstanding requirements and an indication of the expected processing timeline. Should this matter remain unresolved, we may have no alternative but to escalate our concerns to the relevant tourism and regulatory authorities. We kindly request your urgent attention and look forward to receiving feedback from your office as soon as possible. Kind regards”

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Posted 3 months ago

“VisaHQ services are an absolute joke, I feel scammed. I trief to get my visa to Burkina Faso and the "experts" Rana Sherif and Clarissa Buan that I was in contact with had absolutely no clue. If the borders are closed, just tell the customer instead of waisting my time and money. I would not recommend this service at all. I lost the money I payed for the "consultation", the visa fees and the flights I payed. The worst part is the bad communication since everything is online it is really difficult and there is no alignment between the embassy of Burkina Faso in Berlin, the embassy of Burkina Faso in Accra and VisaHQ services, so in my case it was an absolute joke. Very disappointed and I would not recommend it to anyone who wants to travel to Burkina Faso from Germany or Ghana. I would like to get reimbursed since this was an absolute joke.”

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Posted 4 months ago

“I have tried contacting VisaHQ via email, via calling from their website via livechat and my experience has been dismal. This is ridiculous!!!”

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Posted 4 months ago

“They told me the appointment for a day that was not, they rescheduled my appointment and they didn't answer my call h now I have to do the whole process from the beginning, I called and the person who answered my phone did not know how to give him a viable answer”

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Posted 6 months ago

“I used VisaHQ for a South African Tourist Visa and the experience was deeply disappointing from start to finish. I'm now out of pocket, missed a close family member's wedding, and had to travel 30+ hours each way from Ukraine for a last-minute in-person appointment — all of which could have been avoided with better guidance and clear communication from the start. Lack of proactive communication. The requirement for an in-person VFS appointment was never mentioned upfront. I only found out after chasing the team repeatedly by email and phone over multiple days. Had this been communicated at the start, I could have planned accordingly instead of scrambling for emergency travel. Critical document error was never flagged. This is my biggest issue. My accommodation documents only covered half of my trip — an obvious, glaring gap that any experienced visa advisor should catch during a document review. VisaHQ did not flag this. That single missed error contributed directly to my visa refusal and to me missing a once-in-a-lifetime family event. Refund refused despite poor service. Despite all of the above, VisaHQ repeatedly refused a refund, citing that "the service was rendered." A service that misses critical errors and costs you a wedding is not a service rendered properly. I would strongly urge anyone considering VisaHQ to think twice. If you're paying for expert guidance, you should at minimum expect someone to read through your documents before submitting them to the embassy. That basic standard was not met here.”

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Posted 6 months ago

“I had apply from long time but still waiting every day new question send me to fill it ,bad experience, don't like,”

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Posted 8 months ago

“Useless for Mozambique- got thete and immigration rejected Visa”

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Posted 8 months ago

“I am very dissatisfied with VisaHQ. We paid £115 thinking it was an online e-visa application service, but it turns out they only provide consultations, which we did not need. It would also take over five months, before we could get a 30-minute appointment with one of their reps, and an email was met with a generic, templated response repeating information we already knew. When requesting a refund, we were told the service had been “provided” simply because a templated email was sent. Charging this amount for no real service is misleading and unacceptable.”

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Posted 8 months ago

“Poor response”

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Posted 9 months ago

“cannot use the online booking form, as the Elective Residence Visa" is not available as a " visa" on the forms. Cant get through on the landline, nobody to speak to? how is this possible to be helped, without the correct forms for the correct Visa ? Somebody please help.”

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Posted 10 months ago

“Unfortunately, you take money upfront before providing the service. For example, you charge $99 for an interview, which makes communication with clients difficult. I applied for a tourist visa to Egypt, and I reside in the Sultanate of Oman. You asked me to go to the Egyptian embassy; is this the service you offer?”

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Posted 11 months ago

“I have canceled my visa but no way to back my money”

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Posted 1 year ago

“Unresponsive agents with different responses everytime you try and reach them . Good luck with trying to reach the team specially if it is a corporate account”

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Posted 1 year ago

“Abdusamad Alii tasammaa”

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Posted 1 year ago

“Service jod”

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Posted 1 year ago

“Pas sérieux”

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Posted 1 year ago

VisaHQ is rated 4.4 based on 4,217 reviews