VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.40

4.4 Rating 4,153 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They told me the appointment for a day that was not, they rescheduled my appointment and they didn't answer my call h now I have to do the whole process from the beginning, I called and the person who answered my phone did not know how to give him a viable answer”

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Posted 4 days ago

“I used VisaHQ for a South African Tourist Visa and the experience was deeply disappointing from start to finish. I'm now out of pocket, missed a close family member's wedding, and had to travel 30+ hours each way from Ukraine for a last-minute in-person appointment — all of which could have been avoided with better guidance and clear communication from the start. Lack of proactive communication. The requirement for an in-person VFS appointment was never mentioned upfront. I only found out after chasing the team repeatedly by email and phone over multiple days. Had this been communicated at the start, I could have planned accordingly instead of scrambling for emergency travel. Critical document error was never flagged. This is my biggest issue. My accommodation documents only covered half of my trip — an obvious, glaring gap that any experienced visa advisor should catch during a document review. VisaHQ did not flag this. That single missed error contributed directly to my visa refusal and to me missing a once-in-a-lifetime family event. Refund refused despite poor service. Despite all of the above, VisaHQ repeatedly refused a refund, citing that "the service was rendered." A service that misses critical errors and costs you a wedding is not a service rendered properly. I would strongly urge anyone considering VisaHQ to think twice. If you're paying for expert guidance, you should at minimum expect someone to read through your documents before submitting them to the embassy. That basic standard was not met here.”

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Posted 3 weeks ago

“I had apply from long time but still waiting every day new question send me to fill it ,bad experience, don't like,”

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Posted 2 months ago

“Useless for Mozambique- got thete and immigration rejected Visa”

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Posted 2 months ago

“I am very dissatisfied with VisaHQ. We paid £115 thinking it was an online e-visa application service, but it turns out they only provide consultations, which we did not need. It would also take over five months, before we could get a 30-minute appointment with one of their reps, and an email was met with a generic, templated response repeating information we already knew. When requesting a refund, we were told the service had been “provided” simply because a templated email was sent. Charging this amount for no real service is misleading and unacceptable.”

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Posted 2 months ago

“Poor response”

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Posted 3 months ago

“cannot use the online booking form, as the Elective Residence Visa" is not available as a " visa" on the forms. Cant get through on the landline, nobody to speak to? how is this possible to be helped, without the correct forms for the correct Visa ? Somebody please help.”

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Posted 4 months ago

“Unfortunately, you take money upfront before providing the service. For example, you charge $99 for an interview, which makes communication with clients difficult. I applied for a tourist visa to Egypt, and I reside in the Sultanate of Oman. You asked me to go to the Egyptian embassy; is this the service you offer?”

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Posted 5 months ago

“I have canceled my visa but no way to back my money”

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Posted 6 months ago

“Unresponsive agents with different responses everytime you try and reach them . Good luck with trying to reach the team specially if it is a corporate account”

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Posted 6 months ago

“Abdusamad Alii tasammaa”

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Posted 6 months ago

“Service jod”

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Posted 7 months ago

“Pas sérieux”

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Posted 7 months ago

“Subject: Urgent Request for Cancellation and Refund of Order SA655168 Dear visahq Team, I hope this message finds you well. I am writing to express my deep disappointment and frustration regarding my recent experience with your services. A few days ago, we visited your website with the intention of applying for a visa to Luxembourg. Everything was set in motion, and we were looking forward to completing the process smoothly. However, due to an unforeseen and unfortunate incident—a close relative of ours was involved in a serious accident—we have had to change our plans entirely. In light of this situation, I am formally requesting the cancellation of our order with the number SA655168 and a full refund of the amount paid. Despite multiple attempts to reach out for assistance via your website chat, it has been incredibly frustrating to find that the support agent has consistently been offline, leaving us without any support or guidance. This lack of responsiveness is highly disappointing, especially during such a stressful time for us. We trusted visahq to provide reliable service, but this experience has caused significant distress. I urge you to process the cancellation and refund promptly. Please confirm once this has been done. We expect nothing less than prompt and efficient handling of this matter. Thank you for your immediate attention to this urgent request. Sincerely, Jahangeer Khan”

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Posted 8 months ago

“less responce not that good”

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Posted 9 months ago

“Good experience on visit videside”

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Posted 9 months ago

“What a scam. They make you pay up front and then don’t return your money when their website glitches repeatedly. I needed a ETA quickly. They made me pay up front. Then their website wouldn’t work - it kept glitching and wouldn’t process the application. I tried several times to get the application processed, but it refused to work properly. So I got the ETA elsewhere. When I asked for a refund they insisted on charging me a $25 service fee for their webs that didn’t work. The correct thing would be to process the application and charge the fee at the end of the process!”

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Posted 9 months ago

“Terrible. I applied for an EVisa. Gave correct documents. Paid the fee. I got an email from the company that my evisa was approved. I then contacted to confirm my plane tickets and went to download the Visa attachment. I opened it and it said I was denied!? No reason. This is terrible. How is an accidentally approval sent with a denial letter attached !!! Zero stars and not even a refund.”

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Posted 10 months ago

“No good service no answer phone call”

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Posted 10 months ago

“Driving for Saudi Arabia licence available”

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Posted 10 months ago

VisaHQ is rated 4.4 based on 4,153 reviews