VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,925 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,925 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Palestinian living in USA must have a visa to visit Argentina Your website says no visa is required”

Helpful Report

Posted 1 year ago

“Bait and switch. Pay for a multi entry visa, then get told in the middle of the process you can only have single entry..”

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Posted 1 year ago

“Do not trust this armature people. They lie a lot. They lost my travel document and sent an incomplete application to the embassy. I only found where my package was with the help of a guy in the embassy. Visahq didn't even provide me with the correct tracking number, and no proper guidelines. Work with them at your own risk. Apply directly to the embassy. I paid for courier service such as Fedex and they sent it with Canada post that causing delay”

Helpful Report

Posted 1 year ago

“Do not trust them. They are fake. They applied Morrocan visa for me and they only come back with stories upon stories. No refunds, no proper guidelines. Believe and trust them at your own risk. Apply directly to the embassy. I lost almost 300£”

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Posted 1 year ago

“No response from your chat department. Useless”

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Posted 1 year ago

“NO REFUND: While applying, they kept re-asking me for the same documents, thus kept delaying the process...Difficult to get through to someone on phone. If more than 2 people in the cue, you could wait hours to speak with someone. After all that, the country I applied for didn't require a Visa, they would not refund my money.”

Helpful Report

Posted 1 year ago

“Expérience horrible. Fuyez ce site ! Ils se sont trompés sur le visa. Pas de service clients !!! Faites attention...les avis positifs doivent être fake”

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Posted 1 year ago

“Passport went missing on their office, they think they sent it on to embassy but no record. Request made to return the fed x package immediately upon receipt, this was not done and numerous calls to their office, which is a call centre, were ineffective. Do not use this company is the recommendation I give.”

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Posted 1 year ago

“Attention c’est un site d’escrot après avoir la maudite somme 399€ pour entamer la procédure de mon visa depuis bientôt 7 jours aucun contact sérieux de leurs part Faite attention !!!⚠️”

Helpful Report

Posted 1 year ago

“What can I say, fees are expensive, to let the other people know it's cheaper to go direct to the Philippines embassy, or even you can apply at the airport if its less then 59 days. don't get caught out like I did. Could of been honest about it not tell me oh you can't get a visa at the airport, yes you can!! I spent £321, in processing fees, notary fees, transport. Embassy fee is only £28 lol. Their communication went from excellent to very poor, and very unprofessional, they never update me after documents were submitted. Very responsive before my application was submitted excellent communication. I change my mind. I had to contact the embassy direct to find out where my passport was. Absolutely shocking. I thought that was supposed to be your job to tell me that. Not me finding that out before you. I'm the customer. Whats the point of paying all those fees. You never updated me from November 23-4th of December regarding my passport. I got told by the embassy my passport was already their cause you sent it back to them why was I not notified!! As I paid you £11 for speical delivery to be sent to me not the embassy. You left me no choice but I went and bought coach ticket to get my passport cause my anxiety when through the roof. As my flight is only a few days away. You never updated then to tell me that you tried contacting me by phone and email on the 5th December when I was already at the embassy. Just wow!! I didn't have any phone or emails on that day. If I hadn't of contacted the embassy myself on 1st of December and just waited for your repsonse I don't know what situation I would of been in. As I have spent thousands on my flight and transport to the Philippines. I went with this company thinking that I would have a smooth process, I was wrong cause they cause me more stress over something that shouldn't even get to this point. You didn't even apologise after I i had said i got my passport. Just said that's good news! After I was never updated. You need to do more research when giving someone notary phone number not give me a solicitor number lol. When it stated on the letter not to be signed by a solicitor! I'm dyslexic but I'm not that stupid. Solicitor pointed me in the correct direction they were even more helpful. Will never used this company ever again I'll apply direct to the embassy. Less hassle and less stress. Less costs.”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS AGENCY/COMPANY !!!(i wish i could give -0000) Dealing Agent (Mara Bathan) My partner already took a review off, because she was contacted by the agent. I reside in Ireland. My partner approached this agency this summer (2023), to assist us in obtaining a visa for me to attend my partner's sister's wedding (in the Philippines) I was abroad for the month of August and my partner requested information in relation to the documents that are required so it will be gathered during that time and when I was back in Ireland early 2nd of September 2023 my application will be ready to be submitted, however, Mara decided that she needs to talk to me (the applicant) on the phone before anything(???))which she never did. we had gathered all the documents that were requested and on 26/09/2023 my application was submitted. My flight is on the 6th of December 2023 and they have not yet obtained any visa nor there have been any decision issued. Mara Bathan has stated this is not normal, but I had to approach them countless times for her to contact the embassy and at times she would respond by saying she will do it next week. So much trust and faith has been placed in a professional agency and they do not care about people and their situations. This has been extremely stressful for me my partner (who is in the Philippines now) and the rest of the family and it is tearing us apart. I only have a couple of days before the idea of going to the Philippines and attending my sister in law's wedding will fade away due to the lack of competency of Mara and the agency. I will lose a few thousand euros for the flights and activities that were booked and have been paid for. Very frustrating and disappointing,”

Helpful Report

Posted 1 year ago

“The process was very difficult. Nothing is explained and the process took several months. In the past, it was easy and very quick but now that the person that was there before is no longer with the company, the new people I have had to deal with were not helpful at all. I won't be using them again.”

Helpful Report

Posted 1 year ago

“VisaHQ Ottawa does not deserve one star, but there was no option for no stars. The Ottawa office failed at every turn. from failing to provide the three processing service advertised, to providing updates to their own team members to pass on to me. it was not possible to receive up to information until threatened with litigation. A number of delivery timelines were promised, none fulfilled. This cost me a contract, plus thousands dollars in expenses. words such as " priority " " customer service " or the company core values advertised on recordings mean nothing. I will never do business with them again”

Helpful Report

Posted 1 year ago

“Very poor services and inefficient. I am so disappointed with VISAHQ services. I applied for Guinea visa on October 28th 2023 and my trip was due on November 4th. I was assigned Vita Dolynska as the dedicated agent, but she never made meaningful followup, and submitted my documents only on 1st November, when my trip was on the 4th. I made inquiries severally, even with a telephone call to their office and was always assured that I would get the Visa in time for my trip. But guess what I never got the Visa and they could only apologize that there was a delay in processing the Visa. So I missed my trip and work that I was travelling to do in Guinea. I find the services of VISAHQ a disgrace and embarrassing. I can never recommend VISAHQ to anyone.”

Helpful Report

Posted 1 year ago

“Ignored messages, refused to answer.”

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Posted 1 year ago

“this company has had my visa for 12 days. there is no number for me to call . No one on the chat is helpful . I paid extra to have it back with in 3-5 days . I want my visa and passport now. I also want to talk to a manger. This is not acceptable.”

Helpful Report

Posted 1 year ago

“Misplaced my passport or may have sent it embassy but no record?? Have had only contact through call centre which is never the same person. Do not recommend this company at all.”

Helpful Report

Posted 1 year ago

“I never like leaving reviews unless the company has blown me away from their service great or awful. This experience unfortunately as been extremely poor. It has been and is very hard to hear my representative and clarity of the communication is very poor. This is my first time getting a passport and I do need it very quickly and this has added so much unnecessary stress to my situation. They currently refuse to make it right. I was referred to this company by a close friend. I have shared my severe disappointments with that individual, not only did they lose one customer. they have lost two. In the future, we will redirect any my references away from VisaHQ.”

Helpful Report

Posted 1 year ago

“Extremely frustrating experience. Multiple pieces of information were misplaced or I was told not received. Talked to multiple people who all gave me different stories as to requireddocuments. The process was not satisfactory.”

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Posted 1 year ago

“dear Company i have applied for visa services, however on information that i cant visa in time, i cancelled my request with in 24 hours for which confirmation was also received. the refund has not ben received yet after lapse of 3x weeks.”

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Posted 1 year ago

VisaHQ is rated 4.4 based on 3,925 reviews