VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,925 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,925 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No response for days, both from their Info address as well as an "agent" that contacted me. Unresponsive website - could not see if my documents were downloaded, with no confirmation from VisaHQ either. Took my money very quickly for the application - hope I get a refund.”

Helpful Report

Posted 1 year ago

“The worst customer service with the South African consultant in George name Pretty. She was not helpful at all and did not inform us that there were initial missing documents. She even blocked my mom. My mom had to then change her flight because she didn’t receive her visa on time. However, thank you to Ross who is part of the team somewhere in the world and he was able to assist us, and we received the visa within two days.”

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Posted 1 year ago

“By far the worst customer service ever. I have been hung-up on three times. I have to chase the HQVISA customer service team daily for information. Get misinformation (when I can get someone to answer the phone) and as of writing this email, I still have no idea if I am going to get my passport and VISA in time for my trip to China this weekend. If you need a VISA, do not use VISA HQ”

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Posted 1 year ago

“really never trust this company. they cant give us visa and they wont refund our money. this compay is only for money not for services. actually i apply for turkeys visa and after they cant give me visa and they didnt give my money back. so i donate for this compny 149$.. dont trust this company and dont follw”

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Posted 1 year ago

“I am writing to express my extreme dissatisfaction with the expedited visa service provided by VisaHQ. I applied for an expedited visa through VisaHQ with the explicit need for a quick turnaround. Despite my numerous calls to ensure timely processing, your company admitted to being late in submitting my application. Your delay caused significant inconvenience and additional expenses. When I demanded a refund for the service your agent initially agreed but within minutes of ending our call where I notified her that I was able to get a visa directly from the embassy quicker than your process, I received email notification that my expedited visa through VisaHQ had been approved. This approval came too late, as even if the visa had been sent to me, it would not have arrived in time for my scheduled flight. Further, it is quite suspicious how all of a sudden my visa was approved when the agent had no such status updates. Given the non-performance of the expedited visa service I paid for and the inconvenience it has caused, I have requested a full refund for my application fee.”

Helpful Report

Posted 1 year ago

“I contacted VisaHQ to get a business visa to UK to attend a conference and present a research at the request of my employer. I couldn’t use VFS Global with their priority options because I live far away from all their office locations. VisaHQ completely failed my application in every aspect possible. For those who do not know, the UK Embassy requires to fill in an online application form. An applicant does it himself (a visa agency will not do it for you). Then you schedule and attend a biometrics appointment, send a stamped appointment confirmation with your passport and all other printed documents to a visa agency for the review. The application must be submitted to the UK Embassy within 15 days after your biometric appointment. The role of a visa agency is to review it fast and advise you on any supportive documents to increase your chances for getting a visa. Simple job that requires expertise, organization and fast communication. There is no organization or fast communication in VisaHQ ! After their first review they asked me to provide a notarized and certified translation of my birth certificate. I did not have it notarized so it took me about 3 days to prepare and send it to them. After that I did not hear any substantial updates on my case for 10 days. I called and texted them every single day to check on my status. They kept saying: “Your visa specialist says that it’s in progress”. After about 8 days of these responses I finally asked to talk with a manager. They pulled my case. It turned out that they had been waiting for my birth certificate which I had already sent them via email after their first request and they just lost track of it. Moreover, it appeared that the visa specialist who was leading my case had quit several days before that and no one even checked on my case, even with all my calls and texts. As a result they submitted my application on the 15th day (the last day allowed) after my biometrics appointment. That’s how disorganized they are. At that time I already knew that I was at the critical point where I might simply not get my passport in time. But had no choice but to wait. There was still 5 weeks before the date of my departure so I had hope that the UK Embassy will handle it fast. I did not get a visa after all. I had to cancel my application and pull my passport from the Embassy urgently (for additional $100 fee from VisaHQ) because I needed my passport for another upcoming travel. Besides there were only 2 days left before my planned departure to UK so there wasn’t any chance that I could get a visa in time. The last stroke was a VisaHQ agent calling me and telling me that their visa specialist pulled some strings so I may still get my visa. They made me have hope until the last moment. It was very important for me to be at that conference. I’m heartbroken that I could not go. VisaHQ did everything possible to prevent me from getting a visa. Those 10 days that they wasted could really make a difference. This organization does not deserve to be called a visa agency.”

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Posted 1 year ago

“I applied for visa they said 10-11 Bussnes days it more than one month I don’t recommend any body to do business with these guys honestly they waste your time. I’m so disappointed I lost my ticket I booked for the trip. I asked three times for manger they didn’t connect to me”

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Posted 1 year ago

“Struggling to get OCI fees. I see all the pertinent eligibility, documents required and others. However for fees it wants me proceed to pay and more. This should have been very simple, didn't expect this.”

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Posted 1 year ago

“Very bad services . The customer service agents are very poor. Impatient and couldn't understand the pinoy slang. Long waiting time for visa approval!”

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Posted 1 year ago

“I have a business company call Joseph auto car dealer in Ghana. I'm not a bad Man”

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Posted 1 year ago

“The worst agency I have worked with. I worked with an Avigail. She didn't know anything specifically about the Schengen visa. they just copy and paste the consulate website and sent it to you on email. I am in Italy for business for a week and the second week for pleasure. Avigail told me to apply for a business visa but the consulate said that I should apply for tourist visa at the interview. All documents I took was business related. I do not know if this is just this person or the company but they No nothing.”

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Posted 1 year ago

“My holiday was cancelled because of incompetency of visa hq. They failed to get me a visa appointment. No updates during the process I had to contact them for everything.”

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Posted 1 year ago

“Wouldn't recommend VisaHQ. We paid our online application. We need to send in our documents, but we can't get hold of them. Called more than once, emailed them and chat online. No one is responding.”

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Posted 1 year ago

“Decided to use VISAHQ since I had an upcoming business trip in 3 weeks and my passport expired in 2 months which prohibits a lot of travel. I went to the website and followed the instructions to the letter, but after paying the $1000 plus fee and mailing in all the materials, I was told that I didn't TYPE my form rather than write it in black ink. There was nothing about this in their instructions, nor did the form say it had to be typed. There was no apology or acknowledgement of the mistake by VISAHQ and they would not pay for another shipping label, so that came out of my own pocket. After getting them the typed form, they submitted everything on 4/27. My trip is today, 5/6, and I have no passport. The VISAHQ website hasn't been updated, I don't have tracking, and all emails to the staff continue to say the delay was my fault despite their website STILL not having this requirement. These guys are AMATEUR HOUR and I would not recommend dropping $1000+ for incompetence, bad instructions, lack of accountability, and missed deadlines. AVOID!!!”

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Posted 2 years ago

“Das Personal in der Berlin-Filiale spricht kein Deutsch! Alle sind im Homeoffice und durch schreiende Kinder im Hintergrund war die telefonische Kommunikation nicht möglich. Auch die Chat-Kommunikation fehlgeschlagen, da meine Fragen nicht beantwortet wurden. Für ein Visum für Australien habe ich eine sehr lange Liste der angeblich benötigten Dokumente bekommen, da ich als eine Deutsche (wurde von mir eingegeben) auf eine falsche Firmen-Seite geleitet wurde. Ich habe sehr vile Zeit gebraucht um diese Dokumente zu besorgen. Meine telefonischen/ Chat Nachfragen zum Problem wurden nicht beantwortet. Es wurde aber SOFORT! nach einer Überweisung von 163,64 Euro verlangt. Binnen 48 Stunden nach der Antragstellung habe ich, leider ohne jegliche Unterstützung des Personals VisaHQ, festgestellt, dass ich die Formulare/ Dokumente und die Dienste der VisaHQ für mein Visum nicht brauche. Nichtsdestotrotz wurden mir bei der Rückerstattung meiner Kosten die 25 $ nicht zurücküberwiesen worden. Angeblich für die Dienstleistungen. Für welche? Ich hatte keine qualifizierte Unterstützung durch das Personal erhalten. Genau umgekehrt: ich musste das Personal über die Organisation meines Visums informieren. Unglaublich! Das ist für mich keine Professionalität. Ich bin mehr als enttäuscht und werde VisaHQ keinem empfehlen. Viel Geld für Nichts.”

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Posted 2 years ago

“My wife works in the travel industry & received a free trip to Egypt. I'm a permanent resident of the US with a Lebanese passport living in Boston. I require pre-authorization to Egypt which takes a minimum of 8 weeks. If I am approved, then the visa will be issues. I called VisaHQ and was assured this is definitely something they can assist with. I sent my documents and received an email once they were received. From 4/3-4/13, there was nothing but issues. I called to check on the status as noted above, I need pre-approval. The agents were not familiar with this and I was told multiple times that I sent my documents too far in advance for August travel. I kept having to hang up and call back. Finally, I was told on 4/7 "not to worry" my documents were sent. However, I was never updated via email or through their website. I called back countless times to be placed on hold for an upwards of 15 minutes, I experienced call avoidance where I was saying "hello" and nobody was responding. On 4/11, I was told that my documents were not in fact sent yet. The call disconnected. I received an email shortly there after with a new application. Apparently they sent me the wrong form, they jurisdiction. At this point, I wanted to cancel and have my documents sent back to me. I was told that I would be charged $24.00 because a "specialist" reviewed my documents. After about a 20 minute hold, I was told I would get a full refund, less the cost of the shipping. I was given a tracking number that did not work. I called back again, today, 4/13. I was hung up on. I called again, got the same agent. I was placed on hold and told that I would get my passport on Monday. I requested the tracking number. Placed on hold again. She said she would email me. I requested the email be sent before I hang up. Another hold. I finally got the email. The passport is coming today and it requires a signature. Great to get it back overnight, however, planning is required as it does need a signature and I already rearranged my schedule to home for Monday. I never received a response from the "visa specialist" and I find the call avoidance appalling; the agents know exactly what they're doing when they're taking the customer off hold then muting the call so the customer hangs up because they think they have a poor connection. I work in a call center and that is unacceptable.”

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Posted 2 years ago

“I never got my visa, still wait for it since a few month now. I paid a lot of month, vut no Service. I'm very upset!”

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Posted 2 years ago

“Please be cautious. The information on their website is very misleading. They charged me without rendering the service, (that they indicated in their website) and refused to reimburse my money back. Very bad business indeed. I would not give them a 1 star rating.”

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Posted 2 years ago

“VisaHQ.ae provides wrong information.”

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Posted 2 years ago

“very bad service, i have applied 2 of my collogue visa for kuwait, when i have applied visa they assured me that you will get visa but after 2 days they have informed that your visa got rjected,while appling the visa they have taken 740 aed from me and they have not return me anything , later on i came to know that visa charge only 40 AED if it is approved if not then no need to pay anything.”

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Posted 2 years ago

VisaHQ is rated 4.4 based on 3,925 reviews