VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

4.4 Rating 4,054 Reviews

86 %

of reviewers recommend VisaHQ

4.4

Based on 4,054 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor services and inefficient. I am so disappointed with VISAHQ services. I applied for Guinea visa on October 28th 2023 and my trip was due on November 4th. I was assigned Vita Dolynska as the dedicated agent, but she never made meaningful followup, and submitted my documents only on 1st November, when my trip was on the 4th. I made inquiries severally, even with a telephone call to their office and was always assured that I would get the Visa in time for my trip. But guess what I never got the Visa and they could only apologize that there was a delay in processing the Visa. So I missed my trip and work that I was travelling to do in Guinea. I find the services of VISAHQ a disgrace and embarrassing. I can never recommend VISAHQ to anyone.”

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Posted 1 year ago

“Ignored messages, refused to answer.”

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Posted 1 year ago

“this company has had my visa for 12 days. there is no number for me to call . No one on the chat is helpful . I paid extra to have it back with in 3-5 days . I want my visa and passport now. I also want to talk to a manger. This is not acceptable.”

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Posted 1 year ago

“Misplaced my passport or may have sent it embassy but no record?? Have had only contact through call centre which is never the same person. Do not recommend this company at all.”

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Posted 1 year ago

“I never like leaving reviews unless the company has blown me away from their service great or awful. This experience unfortunately as been extremely poor. It has been and is very hard to hear my representative and clarity of the communication is very poor. This is my first time getting a passport and I do need it very quickly and this has added so much unnecessary stress to my situation. They currently refuse to make it right. I was referred to this company by a close friend. I have shared my severe disappointments with that individual, not only did they lose one customer. they have lost two. In the future, we will redirect any my references away from VisaHQ.”

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Posted 1 year ago

“Extremely frustrating experience. Multiple pieces of information were misplaced or I was told not received. Talked to multiple people who all gave me different stories as to requireddocuments. The process was not satisfactory.”

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Posted 1 year ago

“dear Company i have applied for visa services, however on information that i cant visa in time, i cancelled my request with in 24 hours for which confirmation was also received. the refund has not ben received yet after lapse of 3x weeks.”

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Posted 1 year ago

“No response for days, both from their Info address as well as an "agent" that contacted me. Unresponsive website - could not see if my documents were downloaded, with no confirmation from VisaHQ either. Took my money very quickly for the application - hope I get a refund.”

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Posted 1 year ago

“The worst customer service with the South African consultant in George name Pretty. She was not helpful at all and did not inform us that there were initial missing documents. She even blocked my mom. My mom had to then change her flight because she didn’t receive her visa on time. However, thank you to Ross who is part of the team somewhere in the world and he was able to assist us, and we received the visa within two days.”

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Posted 1 year ago

“By far the worst customer service ever. I have been hung-up on three times. I have to chase the HQVISA customer service team daily for information. Get misinformation (when I can get someone to answer the phone) and as of writing this email, I still have no idea if I am going to get my passport and VISA in time for my trip to China this weekend. If you need a VISA, do not use VISA HQ”

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Posted 1 year ago

“really never trust this company. they cant give us visa and they wont refund our money. this compay is only for money not for services. actually i apply for turkeys visa and after they cant give me visa and they didnt give my money back. so i donate for this compny 149$.. dont trust this company and dont follw”

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Posted 1 year ago

“I am writing to express my extreme dissatisfaction with the expedited visa service provided by VisaHQ. I applied for an expedited visa through VisaHQ with the explicit need for a quick turnaround. Despite my numerous calls to ensure timely processing, your company admitted to being late in submitting my application. Your delay caused significant inconvenience and additional expenses. When I demanded a refund for the service your agent initially agreed but within minutes of ending our call where I notified her that I was able to get a visa directly from the embassy quicker than your process, I received email notification that my expedited visa through VisaHQ had been approved. This approval came too late, as even if the visa had been sent to me, it would not have arrived in time for my scheduled flight. Further, it is quite suspicious how all of a sudden my visa was approved when the agent had no such status updates. Given the non-performance of the expedited visa service I paid for and the inconvenience it has caused, I have requested a full refund for my application fee.”

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Posted 1 year ago

“I contacted VisaHQ to get a business visa to UK to attend a conference and present a research at the request of my employer. I couldn’t use VFS Global with their priority options because I live far away from all their office locations. VisaHQ completely failed my application in every aspect possible. For those who do not know, the UK Embassy requires to fill in an online application form. An applicant does it himself (a visa agency will not do it for you). Then you schedule and attend a biometrics appointment, send a stamped appointment confirmation with your passport and all other printed documents to a visa agency for the review. The application must be submitted to the UK Embassy within 15 days after your biometric appointment. The role of a visa agency is to review it fast and advise you on any supportive documents to increase your chances for getting a visa. Simple job that requires expertise, organization and fast communication. There is no organization or fast communication in VisaHQ ! After their first review they asked me to provide a notarized and certified translation of my birth certificate. I did not have it notarized so it took me about 3 days to prepare and send it to them. After that I did not hear any substantial updates on my case for 10 days. I called and texted them every single day to check on my status. They kept saying: “Your visa specialist says that it’s in progress”. After about 8 days of these responses I finally asked to talk with a manager. They pulled my case. It turned out that they had been waiting for my birth certificate which I had already sent them via email after their first request and they just lost track of it. Moreover, it appeared that the visa specialist who was leading my case had quit several days before that and no one even checked on my case, even with all my calls and texts. As a result they submitted my application on the 15th day (the last day allowed) after my biometrics appointment. That’s how disorganized they are. At that time I already knew that I was at the critical point where I might simply not get my passport in time. But had no choice but to wait. There was still 5 weeks before the date of my departure so I had hope that the UK Embassy will handle it fast. I did not get a visa after all. I had to cancel my application and pull my passport from the Embassy urgently (for additional $100 fee from VisaHQ) because I needed my passport for another upcoming travel. Besides there were only 2 days left before my planned departure to UK so there wasn’t any chance that I could get a visa in time. The last stroke was a VisaHQ agent calling me and telling me that their visa specialist pulled some strings so I may still get my visa. They made me have hope until the last moment. It was very important for me to be at that conference. I’m heartbroken that I could not go. VisaHQ did everything possible to prevent me from getting a visa. Those 10 days that they wasted could really make a difference. This organization does not deserve to be called a visa agency.”

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Posted 2 years ago

“I applied for visa they said 10-11 Bussnes days it more than one month I don’t recommend any body to do business with these guys honestly they waste your time. I’m so disappointed I lost my ticket I booked for the trip. I asked three times for manger they didn’t connect to me”

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Posted 2 years ago

“Struggling to get OCI fees. I see all the pertinent eligibility, documents required and others. However for fees it wants me proceed to pay and more. This should have been very simple, didn't expect this.”

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Posted 2 years ago

“Very bad services . The customer service agents are very poor. Impatient and couldn't understand the pinoy slang. Long waiting time for visa approval!”

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Posted 2 years ago

“I have a business company call Joseph auto car dealer in Ghana. I'm not a bad Man”

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Posted 2 years ago

“The worst agency I have worked with. I worked with an Avigail. She didn't know anything specifically about the Schengen visa. they just copy and paste the consulate website and sent it to you on email. I am in Italy for business for a week and the second week for pleasure. Avigail told me to apply for a business visa but the consulate said that I should apply for tourist visa at the interview. All documents I took was business related. I do not know if this is just this person or the company but they No nothing.”

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Posted 2 years ago

“My holiday was cancelled because of incompetency of visa hq. They failed to get me a visa appointment. No updates during the process I had to contact them for everything.”

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Posted 2 years ago

“Wouldn't recommend VisaHQ. We paid our online application. We need to send in our documents, but we can't get hold of them. Called more than once, emailed them and chat online. No one is responding.”

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Posted 2 years ago

VisaHQ is rated 4.4 based on 4,054 reviews