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VisaHQ Reviews

4.4 Rating 3,717 Reviews

86 %

of reviewers recommend VisaHQ

Company Reviews

Product Reviews

4.4

Based on 3,717 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

VisaHQ 5 star review on 19th October 2023

VisaHQ 5 star review on 19th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two days ago, I have applied for a visa to Ghana. I had to pay more than 3000 Rand. An online questionaire was filled in. I was told VisaHQ will send back the application form in order for me to sign and to proceed with the process (they mentioned 5 hours response time). Again, now 2 days later nothing has happened. I call the phone number, used online calls and chats....nothing no feedback. I cannot recommend. Stay away from this....I had to click one star, but I wouldn't give any to this company”

Posted 2 years ago

“I trust you Ladies and Gentlemen”

Posted 2 years ago

“لا يوجد اي رد من قبل السفارة ولا يوجد اساسا رقم هاتف او ايميل او موقع الكتروني او عبر و سائل التواصل الالكتروني وعجزنا على التواصل مع السفارة المبجله في السويد”

Posted 2 years ago

“F_c_in sh__e ! Keeps trying to redirect "for yoor conveeenyece" to different f__c__g websites in another d__mn language! If I wanted that, I'd go there in the first _u__cing place! Stupid C__ _nz!”

Posted 3 years ago

“I paid everything, medical letter, was taken photos,what went wrong is my agent told me that to get a visa from ie a flight ✈️ from Kenya to Dubai i have to pay another Ksh:90000 of which my parents were not that stable to afford it so my passport is still here but i need you to help me out please”

Posted 3 years ago

“незнаю, кто вам пишет восторженные отзывы. лично я очень, ну очень мягко сказать расстроен. мало того, что до вас совершенно невозможно достучаться, ужасная связь, непонятный английский, так не можете мое заявление найти. и визы вот уже 2 недели так и нет. в прошлом году подавал через консульство. получил визу прочто за 3 рабочих дня. теперь появился посредник и такие заморочки. я бы и 1 звезды вам не поставил”

Posted 3 years ago

“if some one from your agency would bother to answer the call as your land line number is not valid and the mobile number is never answered”

Posted 3 years ago

“Very poor service. I have applied evisa through your site. I was told that the application was missing info and then sent from your side to the consulate and It was rejected. To note that I have submitted the required documents from your side and I was not updated about the requested missing documents.”

Posted 3 years ago

“Very Very Bad service , no action is taken to the application and no response and money of the application wasted , legal action to be taken”

Posted 3 years ago

“STAY AWAY FROM THIS PEOPLE!!!!!! They getting 1 start because there is no option for 0. I applied for a Brazilian Visa on January 11th because I was supposed to travel with my husband on February 27th, he paid VisaHQ $236 to handle the visa process. My papers where send to the embassy of New York, (where I live) and which is not processing visa by mail, instead of submitting the papers to the consulate in Washington DC which is providing visa by mail, BUT they should know this because that is the service they offer customer. they never told me that this happened and I needed to find out through the consulate of New York and the Washington DC, with who my husband and I got in contact after receiving no answer from the employees of VisaHQ. They told us that I need it to send priority mail (and I had to pay express because I need my documents which cost $56) to get my passport and documents back. We called multiple times to VisaHQ to get update regarding date approaching and never the “person in charge of the case” contacted me or my husband, which was what they told us over 6 times. We lost a lot of money in fees for cancelation of flights, hotel, covid test and mail because of this person irresponsibility and unprofessionalism. All I want is the money that my husband was charged to be refunded to him, because the service was not provided, but they see to have not intention of doing so.”

Posted 3 years ago

“Horrible service, non responsive to emails and direct calls. When you do talk to someone there from a call center in the Philippines and arent even working your case directly. DO NOT USE!!!”

Posted 3 years ago

“Poor quality . Not answering questions”

Posted 3 years ago

“Tried to get any reply or support on vida delay more than 50 days but custoner services is silent”

Posted 3 years ago

“I applied for Visa since last week, up till now I haven't gotten the Visa and no one is replying me. When I haven't pay I was getting notifications and now I have paid no one is responding”

Posted 3 years ago

“99% review from peoples experience with you are bad. Why? Please update yourself and be real”

Posted 3 years ago

“They've had my birth certificate and letter of exemplification for 2 months. I got an email last week asking me for a missing document, the letter of exemplification. THEY LOST IT, which is why it was missing. Now they can't find it. No one is replying to me or giving me any updates. To get a new letter, I'll have to order a new birth certificate, which will take weeks. So after 2 months, I'm not any closer to getting my documents authenticated, in fact, I'm further away than ever. Their customer service is horrible and uninformed. WORST SERVICE EVER. DO NOT RECOMMEND. It's like a bad dream.”

Posted 3 years ago

“They told me that the visa process would take 4 to 5 days to complete. That was early August. I just got a email (two months later) that the documents have been authenticated and they will send them out. They failed to mention that it be long wait for the authentication due to the pandemic. It would have been faster and a lot cheaper if I had sent the documents on my own. So I would definitely not used them due to the wait time and cost. After Covid-19 and you are in a crunch for time then I would suggest using the agency. But I basically lost money and time due to VisaHQ.”

Posted 3 years ago

“Mr Rabekah, as discussed in the previous day over phone, I was asked my travelling to Tanzania being stopped because of the delay in receiving visa in time. And at the same time it was asked to return back my fee where your team failed to obtain visa for my travelling. Hence, get me back the fee what I was paid.”

Posted 3 years ago

Hi Pev, Thanks for reaching out again here. Please send me an email at rebekah.barton@visahq.com so I can forward your details to the appropriate agent to assist you. I look forward to hearing from you! -Rebekah @ VisaHQ

Posted 3 years ago

“S T U P I D ' S T E A M. ROBBERIES...DECOITS.... NOTHING WILL DO....... PUBLIC.... AWAKE....”

Posted 3 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the problem you had with your recent order. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance, reach out to an agent directly at info@visahq.com. Please include your order number for reference. Additionally, don't hesitate to reach out to me directly at rebekah.barton@visahq.com if you need to be pointed in the right direction. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 3 years ago

“DON'T TRUST THIS CO., THEY ARE VERY INTERESTED TILL THEY GET FEE., LATER ON... NO ONE WILL RESPONS ON YOUR MAILS. PL. BE CAREFUL WITH SUCH STUPIDS. THIS REBEKAH WILL ENTER BACK AGAIN IN REPLY ASKING WHY DON'T YOU INFORM ME.... AND HIS/HER MAIL IS BOUNCING.,”

Posted 3 years ago

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VisaHQ is rated 4.4 based on 3,717 reviews