VisaHQ Reviews

Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.38

4.4 Rating 3,925 Reviews

85 %

of reviewers recommend VisaHQ

4.4

Based on 3,925 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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VisaHQ 5 star review on 22nd February 2024

PHIET T

VisaHQ 5 star review on 19th October 2023

Fernando

VisaHQ 5 star review on 19th February 2023

Beauty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was applying for a visa to Sweden from the UK. The process is broken, they were sitting ducks 3 weeks promising that we are looking for a visa appointment. After I asked them multiple times about the progress they always replied with a template email that they are still in process of getting an appointment. Eventually, they cancelled my visa process and refunded the amount (still waiting for the return). So in the end wasted 3 weeks and processed the visa on my own by booking it through the embassy. I would never recommend the service as they waste a lot of time and energy.”

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Posted 2 years ago

“Customer service is pathetic, chat representatives don't even care to respond to the query, tried to call customer care, not ready to talk, in between the query disconnected call.”

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Posted 2 years ago

“Even 1 star is too much for them. They are not trusted company. I have applied for visa to Turkey including me, my wife and 3 kids below the age of 15 Y/O and i have paid £99.80 each ( £299.40 in total) and when i found out that kids under 15 years old are exempt they refused even to replay back. I had online chat chat as soon as i mentioned the case they ended up the chat. sent few emails, no even acknowledgment or replay. I have contacted Turkish consulate on the phone, they said you need to get touch with the third party visa service. before i applied for visa i had online chat with an advisor to enquiry and i did mention that i'm applying for kids as well but they never told me that kids under the age of 15 Y/O are exempt. I have no trust for this visa service and i will not recommend it.”

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Posted 2 years ago

“I have been suffering with VisaHQ canada and their call center in the Philippines for weeks to get my visa corrected. Their shipment process is slow and takes ages to happen. Call centre doesn’t reply or you might be lucky and get a reply after the 10th attempt. And when they do, they put you on hold for long time and eventually provide no information. Think twice before choosing VisaHQ.”

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Posted 3 years ago

“When they charge your money, they don’t follow up with you . After several phone calls and live chats? They will still not get back to you. Then when they finally get back to you. They don’t guide you through anything. They just demand things and when you ask for help on how to go about it , they don’t reply again. If I know it at all I don’t think I will pay your company for services. Regretted come through the company. I do not need your service again I want my refund asap because I will proceed to google and leave a message there too”

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Posted 3 years ago

“Kenyatta Bryant is an absolutely awful human being. He is an incompetent employee and lacks basic level customer service. His communication and behavior is extremely disrespectful, but only via email. When on the phone, he shows his true character which that of a weak, small, cowardly man. If he is handling your visa, ask for someone more competent. He, admittedly, has no idea what is going on.”

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Posted 3 years ago

“call centre no one answering the call. after holding 20 min to 30 min call automatically gets disconnected. !!!”

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Posted 3 years ago

“This company provides information that contradicts every info coming from the Embassy and their service fee is so high but you don't feel that its worth their service.”

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Posted 3 years ago

“unable to help me, really long waiting time between answers and they referred me to the ambassador. they didn't know any answers to my questions”

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Posted 3 years ago

“On Tue, 17 May 2022 03:00:42 GMT Robert P wrote: Have already done so and nothing, just like everyone else? On Tue, 17 May 2022 02:36:38 GMT Robert P wrote: Now you accepted the monies on the 22/3, now nearly 8 weeks later and your company does not have the decency to return the funds, it would appear by your reviews that this is a common occurrence with your company??!! Robert P “Not even worth writing, this organisation takes your money and then when they cany or wont provide the service pretent to send your money back, but it never arrives? Stay away from them.” Posted 1 week ago Anonymous Posted 2 weeks ago Anonymous “no help at all” Posted 2 weeks ago On Tue, 17 May 2022 02:33:16 GMT Robert Parke wrote: No you need to allow the funds to be paid back that’s all? On Tue, 17 May 2022 01:40:45 GMT Robert Parke wrote: Hi, That is an incorrect number? On Sun, 15 May 2022 23:58:01 GMT Robert Parke wrote: Thank You Angel”

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Posted 3 years ago

“I apply for tourist visa in January now is my You guys take 5 to 6 month and I calling to the office no one answering I pay you guys you don’t guys give me the visa free very bad service You guys have”

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Posted 3 years ago

“I apply for Torres Visa in January now May and I keep calling for my visa no one answering me is very bad service you guys don’t provide visa free we pay you guys”

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Posted 3 years ago

“Not even worth writing, this organisation takes your money and then when they cany or wont provide the service pretent to send your money back, but it never arrives? Stay away from them.”

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Posted 3 years ago

“The visa approval to Vietnam does not take 3 days as indicated on the Visahq advertisement. My visa approval took more time and my trip was ruined. The Visahq team does not work with the Embassy to get the visa expedited. Complete waste of time. The work Visahq does is what I would have done by applying for the visa through the Vietnamese government website minus 64 dollars.”

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Posted 3 years ago

“no help at all”

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Posted 3 years ago

“Emails are returned as undeliverable. No one answers phone calls. The phone also ring constantly busy.”

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Posted 3 years ago

“Pathetic service. They charged me for a Visa that they could not process. The money was taken by them despite knowing that the Visa was not being issued by the high commission. They are reluctant to process the refund even after 20 days. I would not recommend your service to anyone. BTW I did get the Visa that you said was not being issued and I processed it on my own. So much for your expertise in assisting with Visas.”

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Posted 3 years ago

“Worst service. Please try not to use this service as they actualy doing nothing and charging you for service which they don't even provide. I have send and upload all documents they ask me to but keep asking for same documents again and again.”

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Posted 3 years ago

“I have had a very poor experience with VisaHQ services. After multiple chasing and asking for the status of my application with no action taken at all, I had to cancel the service and it's been 3 weeks now that I didn't get a refund and again chasing them for an update without any indication on when I can expect to get my refund for the service that hasn't been provided to me. Very disappointing service and unprofessional approach to handling customers and visa support services. Do not recommend to use at all for your own piece of mind.”

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Posted 3 years ago

“I applied for visa in January 25 and still I’m waiting for my visa very bad service”

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Posted 3 years ago

VisaHQ is rated 4.4 based on 3,925 reviews